作為一名eBay賣家，售前經常會收到買家還價、詢問商品細節、物流、關稅等問題的郵件，這個時候該怎么回復呢？下面整理了一些常見的eBay售前客服郵件回復模板。

1. 買家詢問物品細節的問題模版

? 關于尺寸

一位美國買家告訴你她平時穿US 8碼的連衣裙，想咨詢從你這她應該買哪一個尺碼，你回復她M號比較適合。

示例：Hello, seller, I wear   US Size 8  , could you give me some advice on which size I should buy from you?

Hello, dear customer, size M of this dress will fit you pretty well. Any other questions, feel free to let me know. Thanks.

? 關于合并運費

當買家一次性購買多件商品時，可能會向你提出合并運費的要求，你可以通過修改并發送電子發票（invoice）的形式，對買家購買的多件商品只收取一次運費。在電子發票發送成功后，及時告知買家運費已合并，讓買家直接通過電子發票進行支付。

示例：

Hello, seller, can you combine shipping for me as I’ve bought several items from you? Pls. send me just in one package, thanks.

Hello, dear customer, thanks for your business.

Have combined the shipping already and only charge you the shipping fee once. You can check the invoice I’ve just sent to you and pls. make the payment through the invoice directly.

Any other questions, feel free to let us know.

2. 還價郵件

問題：

Hello, I can give 100 dollars. Is it OK? 

回答：

Thank you for your interests in my item. 

Perhaps we can’t offer you that low price you bargained. I’m sorry for that. In fact the price listed is reasonable and been carefully calculated. It leaves me limited profit already. 

But, we’d like to offer you some discounts on multiple items. If you purchase more than 5 pieces in one order, _________discount will be giver to you on amount. 

Any further questions please let me know. Thanks. 

Yours Sincerely,

Seller Name or ID

3. 詢問支付方式

問題：

Do you accept check or bank transfer? I do not have a PayPal account. 

回答：

Thank you for your inquiry. 

For simplifying the process sake, I suggest that you pay through PayPal. As you know, it always takes at least 2-3 months to clear international check so that the dealing and shipping time will cost too much time.  

PayPal is a faster, easier and safer payment method. It is widely used in international online business. Even if you do not want to register a PayPal account, you can still use your credit card to go through PayPal checkout process without any extra steps. 

Hope my answer is helpful to you. 

Yours Sincerely,

Seller Name or ID

4. 詢問物流、貨運時間

問題：

I live in Italy. Can you send item to my country? How long does it take? 

回答：

Thank you for your inquiry. 

Of course, I’ll ship the item to Italy for you within 24 hours after receiving your payment. In general, it’ll take 2-3 weeks on the way to Italy by registered airmail while 4-7 days by EMS. 

As we all know, the international shipping time is always out of control, especially the Italy customs process is much more complex and unpredictable. Sometimes it takes a few more weeks to clear goods from Italy customs. Therefore, please prepare for all situation we might meet .

If you are not in urgent need for this item, please bid it and I will ship it within 24 hours as promised.

Thanks or your understanding. 

Yours Sincerely,

Seller Name or ID

5. 關稅問題

問題：

Are there any import taxes or customs charges that I need to be aware of if I purchase this and have it shipped here to Louisiana in the United States?

回答：

Thank you for your inquiry.

I understand that you are worrying about any possible extra expense for this item. According to past experience, it did not involve any extra expense at buyer side for similar small or low cost items. Please do not much worry.

However, in some individual cases, buyer might need to take some import taxes or customs charges in import countries. As to specific rates, please consult your local custom office. Appreciate for your understanding.

Yours Sincerely,

Seller Name or ID

以上eBay售前客服郵件回復模板僅供參考！

點擊查看“eBay配送延誤郵件模板”