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2017-05-16 08:46
自從雨果網發(fā)布相關追蹤報道以來，組建的應對群里涌入了很多受害賣家現(xiàn)身說法。不過好消息是有賣家稱已經成功領回了賬號，并重新獲得了店鋪銷售權。
一名從事汽配和戶外電子的賣家向雨果網透露到，目前他已經申請回賬戶，但依舊沒有店鋪銷售權。據(jù)他介紹，4月27號亞馬遜向其打款，而后4月28號就收到郵件稱其的帳號可能會被泄露，于是該賣家趕緊修改密碼，卻發(fā)現(xiàn)此時銀行賬戶已經被篡改了，原本2.8萬美金也被惡意置換成2.5萬歐元轉到了一個叫斯諾克伐克的國家。
“在發(fā)現(xiàn)銀行賬戶被黑后，我第一時間就向亞馬遜反映了當前的情況，幾天之后亞馬遜關閉了我的賬戶，在后續(xù)與亞馬遜郵件指示聯(lián)系的過程我成功地解開賬戶，而店鋪的銷售權卻沒了。”
在與賣家的溝通中，他痛苦地說到：“帳戶被封、喪失銷售權，對我是災難性的打擊”。截止目前他多次聯(lián)系平臺績效均無正面回復，已損失2.82萬美金現(xiàn)金，他表示錢沒了還可以再賺，而銷售權的丟失讓他平均每天3000刀的銷售額和超過50萬人民幣庫存慘遭封殺，經濟損失巨大。
（截圖:賣家被關閉賬號的郵件通知）
另一位做時尚配件的賣家雖說他也遭受到了同樣的問題，不過該賣家已經成功找回了賬號和銷售權。
“和其他賣家一樣，我也是在不斷地聯(lián)系績效團隊和賬戶經理。值得注意的是，如果賣家有自己的賬戶經理可以請求賬戶經理發(fā)送內部郵件，那么績效團隊在處理的時候可能會縮短中間不必要環(huán)節(jié)，賣家需要做的是寫清楚自己經歷的來龍去脈和賬戶目前的資料情況。”他說。
（截圖：賬號恢復通知的郵件）
同時，該賣家還建議其他受害賣家點擊亞馬遜后臺的申訴按鈕。“但是一定不要盲目點擊，該申訴按鈕的使用機會只有一次，賣家朋友們應該好好把握。”
此外，該賣家也從自身成功申訴的角度出發(fā)，向賣家朋友分享如下的郵件申訴書，助力于部分同樣遭受賬號被黑的賣家及時找回賬號和店鋪銷售權，需要注意的是，賣家需要根據(jù)自身店鋪的實際情況做文字上的細微調整。
Hi dear seller performance，
We are sorry to trouble you again,Our seller account was hacked, my account email was changed by hacker,now we could not log into our seller account and our Amazon.com selling privileges have been removed.
Our own seller account email is:
the hacker changed it to a unknown email: (maybe is be change to this email because we have receive email from this email ：that sent from amazon，we think maybe this is the hacker's email: ,but we are not sure if the hacker change our email to this email address,you could check it as follow picture show )
And also our bank account was changed by hacker on April 25, 2017
our payment bank account number is:
the hacker changed it to a unknown Payment bank account which ends in 434 which resulted in the money from April 15th, 2017 to April 29th, 2017 is being transfered to the hacker's bank account.
Below is the Amazon payment information:
Hope Amazon can help us freeze the payment transfered to the hacker's bank account.
Below is the information of our seller account
Register:······
Register company: ······
Address: ······
Account email: ······
Payment account: ······
Credit card: ······
Contact phone:
Hope Amazon can help us freeze the payment transfered to the hacker's bank account. This account is very important for us and please give us advice and help us recover our selling privileges as soon as possible,thanks
Thanks very much.
May 12th，2017
（文/雨果網 鐘云蓮）
