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WEEE注冊申訴
申訴 ? Jovy1001855700 回復(fù)了問題 ? 3 人關(guān)注 ? 5 個回復(fù) ? 2466 次瀏覽 ? 2022-04-29 15:24
銷售排名，搜索和瀏覽違規(guī)被封號怎么申訴
申訴 ? 龔山 回復(fù)了問題 ? 5 人關(guān)注 ? 3 個回復(fù) ? 7857 次瀏覽 ? 2020-10-30 10:33
買家投訴商品描述不符被移除店鋪銷售權(quán)怎么辦？申訴郵件怎么寫？（附成功范本）
亞馬遜 ? 牙齒齊刷刷 發(fā)表了文章 ? 0 個評論 ? 25712 次瀏覽 ? 2017-07-12 17:41
應(yīng)該有不少賣家有收過這樣的停權(quán)電郵，停權(quán)原因是買家抱怨收到的商品和商品描述不符。
電郵內(nèi)容如下，亞馬遜會告知已經(jīng)移除店鋪銷售權(quán)，列出哪個ASIN和買家抱怨的原因。
電郵的后半段，亞馬遜表示如果賣家可以提出完善解決抱怨原因的辦法，就有可能恢復(fù)賣家的銷售權(quán)。限時 17 天內(nèi)要提解決辦法，如果沒有提交亞馬遜將移除店鋪 Listing 并且持續(xù)凍結(jié)賬戶資金。最后告知幾個你可能違反的亞馬遜條款，針對這些條款提出解決辦法。
以下電郵內(nèi)容是一位申訴成功的賣家分享的，在這邊分享給小伙伴們參考申訴策略，如果有遇到相同的問題可以用同一個套路編寫申訴電郵，強(qiáng)烈建議不要照抄!一定要針對自己的狀況去寫，不要直接復(fù)制貼上發(fā)給亞馬遜了。
電郵主題：
Appeal Letter to Amazon Seller Performance Team
電郵內(nèi)容：
Dear Amazon.com Seller Performance Team,
老招式了，首先承認(rèn)自己的錯誤，條列式清晰明了。
We recognize and understand the mistakes we made to bring us to this point.
These are our mistakes
1. Listing products that do not match the detail page 100%.
2. Failure to include appropriate quantities for product we listed against, as described on the detail page.
3. Failure fulfill products that match the detail page’s specification including but not limited to height, length, width, weight, color, material, brand, unique product identifier, functionality and authenticity of the product.
4. Improperly identify products we created listings for. Example: We didn’t provide full explanation that our products are the material we actually stated them; sometimes lacking any claim to material integrity at all.
5. Failure to comply with Amazon.com image and description compliance. Example: Our main images do not have white backgrounds with only the product in the image. Our descriptions were not full enough to provide the customer with full information to make a confident purchase on Amazon.com. This results in unsatisfied customer upon receipt of the item.
接著針對每一項承認(rèn)的錯誤提出解決辦法。
Steps we have taken and will continue to take:
1. We have removed all listings that are not within Amazon.com policy. We will not relist until a full analysis of all ASINs. Only when the product matches the ASIN 100% will we then list the product for sale. There will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. If the product does not match the product detail page 100% we will delete product from our account.
2. We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness. This has ensured all products are ‘new’ as described on the detail page.
3. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards.
4. We have re-written all weights, dimensions and quantity per order.
5. We have re-photographed all items that are not displaying the product accurate enough.
Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Sincerely,
XXXXXXXXXXXX
電郵發(fā)出后，很快就收到就收到亞馬遜自動回復(fù)的電郵，表示將在 24 小時內(nèi)聯(lián)系賣家。
等待回復(fù)的同時，不要怠惰!這位賣家為了表示修正錯誤的決心，在等待回復(fù)的同時就先做了以上提出的改善動作。
While we waited for a reply we started doing exactly what we stated in our appeal.
1. We removed inventory from listings we received prior performance notifications over to check the quality and ensure it matched what was described on the listing.
2. We started changing out main pictures that did not have a pure white background.
3. We updated and changed product information and went into as much detail as possible about the product.
4. We contacted customers who left negative feedback and attempted to improve the feedback submitted by those customers.
雖然自動回復(fù)的信件表示 24 小時內(nèi)會聯(lián)系賣家，但這位賣家遲遲沒有收到回信，等了十天之后決定發(fā)第二封短短的電郵，著名發(fā)信時間，詢問是否能告知最新處理進(jìn)度。
Our account was suspended 7/29/16. We sent in our appeal letter on 8/4/16. We have not received a response from seller performance team. Can you please give us a update of our appeal?
Thank you for your time.
Sincerely,
XXXXXXXXXX
接著三天后，收到恢復(fù)銷售權(quán)的通知。從申訴電郵發(fā)出后，總共是等了兩個禮拜左右才收到回信，這應(yīng)該算是快的，有的等超過一個月的都有。
還沉浸在恢復(fù)銷售權(quán)喜悅的同時，隔天馬上又收到第二封停權(quán)電郵。表示提交的計劃不可行，審核沒有通過。要凍結(jié)這位賣家賬戶的資金，電郵內(nèi)容如下圖。
賣家表示，感覺像是前一天的通過電郵是一個人看了覺得可以就發(fā)了通過的電郵，第二封又是另外不同的人看了覺得不行，就發(fā)了停權(quán)電郵。
于是賣家又在發(fā)了一次和一開始完全一樣的申訴電郵，另外附上前一天審核通過的電郵內(nèi)容(附在最下方的 Additional information 區(qū)塊里)。
隔天又馬上收到恢復(fù)銷售權(quán)的通知...
亞馬遜的處理效率就不多說了，竟然品質(zhì)如此低落。同一封申訴電郵不同人審核，竟然有完全相反的結(jié)果，沒有個標(biāo)準(zhǔn)在。已經(jīng)審核過的 Case 也沒有關(guān)掉，竟然還浪費人力處理同一件事。
這篇實戰(zhàn)經(jīng)驗分享給小伙伴，如果有同樣困擾的朋友可以參考申訴套路。再次提醒，千萬不要完全的照抄內(nèi)容，一定要針對自己的商品或是店鋪狀況填寫，用詞也可以自行修改。 查看全部
電郵內(nèi)容如下，亞馬遜會告知已經(jīng)移除店鋪銷售權(quán)，列出哪個ASIN和買家抱怨的原因。
電郵的后半段，亞馬遜表示如果賣家可以提出完善解決抱怨原因的辦法，就有可能恢復(fù)賣家的銷售權(quán)。限時 17 天內(nèi)要提解決辦法，如果沒有提交亞馬遜將移除店鋪 Listing 并且持續(xù)凍結(jié)賬戶資金。最后告知幾個你可能違反的亞馬遜條款，針對這些條款提出解決辦法。
以下電郵內(nèi)容是一位申訴成功的賣家分享的，在這邊分享給小伙伴們參考申訴策略，如果有遇到相同的問題可以用同一個套路編寫申訴電郵，強(qiáng)烈建議不要照抄!一定要針對自己的狀況去寫，不要直接復(fù)制貼上發(fā)給亞馬遜了。
電郵主題：
Appeal Letter to Amazon Seller Performance Team
電郵內(nèi)容：
Dear Amazon.com Seller Performance Team,
老招式了，首先承認(rèn)自己的錯誤，條列式清晰明了。
We recognize and understand the mistakes we made to bring us to this point.
These are our mistakes
1. Listing products that do not match the detail page 100%.
2. Failure to include appropriate quantities for product we listed against, as described on the detail page.
3. Failure fulfill products that match the detail page’s specification including but not limited to height, length, width, weight, color, material, brand, unique product identifier, functionality and authenticity of the product.
4. Improperly identify products we created listings for. Example: We didn’t provide full explanation that our products are the material we actually stated them; sometimes lacking any claim to material integrity at all.
5. Failure to comply with Amazon.com image and description compliance. Example: Our main images do not have white backgrounds with only the product in the image. Our descriptions were not full enough to provide the customer with full information to make a confident purchase on Amazon.com. This results in unsatisfied customer upon receipt of the item.
接著針對每一項承認(rèn)的錯誤提出解決辦法。
Steps we have taken and will continue to take:
1. We have removed all listings that are not within Amazon.com policy. We will not relist until a full analysis of all ASINs. Only when the product matches the ASIN 100% will we then list the product for sale. There will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. If the product does not match the product detail page 100% we will delete product from our account.
2. We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness. This has ensured all products are ‘new’ as described on the detail page.
3. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards.
4. We have re-written all weights, dimensions and quantity per order.
5. We have re-photographed all items that are not displaying the product accurate enough.
Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Sincerely,
XXXXXXXXXXXX
電郵發(fā)出后，很快就收到就收到亞馬遜自動回復(fù)的電郵，表示將在 24 小時內(nèi)聯(lián)系賣家。
等待回復(fù)的同時，不要怠惰!這位賣家為了表示修正錯誤的決心，在等待回復(fù)的同時就先做了以上提出的改善動作。
While we waited for a reply we started doing exactly what we stated in our appeal.
1. We removed inventory from listings we received prior performance notifications over to check the quality and ensure it matched what was described on the listing.
2. We started changing out main pictures that did not have a pure white background.
3. We updated and changed product information and went into as much detail as possible about the product.
4. We contacted customers who left negative feedback and attempted to improve the feedback submitted by those customers.
雖然自動回復(fù)的信件表示 24 小時內(nèi)會聯(lián)系賣家，但這位賣家遲遲沒有收到回信，等了十天之后決定發(fā)第二封短短的電郵，著名發(fā)信時間，詢問是否能告知最新處理進(jìn)度。
Our account was suspended 7/29/16. We sent in our appeal letter on 8/4/16. We have not received a response from seller performance team. Can you please give us a update of our appeal?
Thank you for your time.
Sincerely,
XXXXXXXXXX
接著三天后，收到恢復(fù)銷售權(quán)的通知。從申訴電郵發(fā)出后，總共是等了兩個禮拜左右才收到回信，這應(yīng)該算是快的，有的等超過一個月的都有。
還沉浸在恢復(fù)銷售權(quán)喜悅的同時，隔天馬上又收到第二封停權(quán)電郵。表示提交的計劃不可行，審核沒有通過。要凍結(jié)這位賣家賬戶的資金，電郵內(nèi)容如下圖。
賣家表示，感覺像是前一天的通過電郵是一個人看了覺得可以就發(fā)了通過的電郵，第二封又是另外不同的人看了覺得不行，就發(fā)了停權(quán)電郵。
于是賣家又在發(fā)了一次和一開始完全一樣的申訴電郵，另外附上前一天審核通過的電郵內(nèi)容(附在最下方的 Additional information 區(qū)塊里)。
隔天又馬上收到恢復(fù)銷售權(quán)的通知...
亞馬遜的處理效率就不多說了，竟然品質(zhì)如此低落。同一封申訴電郵不同人審核，竟然有完全相反的結(jié)果，沒有個標(biāo)準(zhǔn)在。已經(jīng)審核過的 Case 也沒有關(guān)掉，竟然還浪費人力處理同一件事。
這篇實戰(zhàn)經(jīng)驗分享給小伙伴，如果有同樣困擾的朋友可以參考申訴套路。再次提醒，千萬不要完全的照抄內(nèi)容，一定要針對自己的商品或是店鋪狀況填寫，用詞也可以自行修改。 查看全部
應(yīng)該有不少賣家有收過這樣的停權(quán)電郵，停權(quán)原因是買家抱怨收到的商品和商品描述不符。
電郵內(nèi)容如下，亞馬遜會告知已經(jīng)移除店鋪銷售權(quán)，列出哪個ASIN和買家抱怨的原因。
電郵的后半段，亞馬遜表示如果賣家可以提出完善解決抱怨原因的辦法，就有可能恢復(fù)賣家的銷售權(quán)。限時 17 天內(nèi)要提解決辦法，如果沒有提交亞馬遜將移除店鋪 Listing 并且持續(xù)凍結(jié)賬戶資金。最后告知幾個你可能違反的亞馬遜條款，針對這些條款提出解決辦法。
以下電郵內(nèi)容是一位申訴成功的賣家分享的，在這邊分享給小伙伴們參考申訴策略，如果有遇到相同的問題可以用同一個套路編寫申訴電郵，強(qiáng)烈建議不要照抄!一定要針對自己的狀況去寫，不要直接復(fù)制貼上發(fā)給亞馬遜了。
電郵主題：
Appeal Letter to Amazon Seller Performance Team
電郵內(nèi)容：
Dear Amazon.com Seller Performance Team,
老招式了，首先承認(rèn)自己的錯誤，條列式清晰明了。
We recognize and understand the mistakes we made to bring us to this point.
These are our mistakes
1. Listing products that do not match the detail page 100%.
2. Failure to include appropriate quantities for product we listed against, as described on the detail page.
3. Failure fulfill products that match the detail page’s specification including but not limited to height, length, width, weight, color, material, brand, unique product identifier, functionality and authenticity of the product.
4. Improperly identify products we created listings for. Example: We didn’t provide full explanation that our products are the material we actually stated them; sometimes lacking any claim to material integrity at all.
5. Failure to comply with Amazon.com image and description compliance. Example: Our main images do not have white backgrounds with only the product in the image. Our descriptions were not full enough to provide the customer with full information to make a confident purchase on Amazon.com. This results in unsatisfied customer upon receipt of the item.
接著針對每一項承認(rèn)的錯誤提出解決辦法。
Steps we have taken and will continue to take:
1. We have removed all listings that are not within Amazon.com policy. We will not relist until a full analysis of all ASINs. Only when the product matches the ASIN 100% will we then list the product for sale. There will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. If the product does not match the product detail page 100% we will delete product from our account.
2. We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness. This has ensured all products are ‘new’ as described on the detail page.
3. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards.
4. We have re-written all weights, dimensions and quantity per order.
5. We have re-photographed all items that are not displaying the product accurate enough.
Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Sincerely,
XXXXXXXXXXXX
電郵發(fā)出后，很快就收到就收到亞馬遜自動回復(fù)的電郵，表示將在 24 小時內(nèi)聯(lián)系賣家。
等待回復(fù)的同時，不要怠惰!這位賣家為了表示修正錯誤的決心，在等待回復(fù)的同時就先做了以上提出的改善動作。
While we waited for a reply we started doing exactly what we stated in our appeal.
1. We removed inventory from listings we received prior performance notifications over to check the quality and ensure it matched what was described on the listing.
2. We started changing out main pictures that did not have a pure white background.
3. We updated and changed product information and went into as much detail as possible about the product.
4. We contacted customers who left negative feedback and attempted to improve the feedback submitted by those customers.
雖然自動回復(fù)的信件表示 24 小時內(nèi)會聯(lián)系賣家，但這位賣家遲遲沒有收到回信，等了十天之后決定發(fā)第二封短短的電郵，著名發(fā)信時間，詢問是否能告知最新處理進(jìn)度。
Our account was suspended 7/29/16. We sent in our appeal letter on 8/4/16. We have not received a response from seller performance team. Can you please give us a update of our appeal?
Thank you for your time.
Sincerely,
XXXXXXXXXX
接著三天后，收到恢復(fù)銷售權(quán)的通知。從申訴電郵發(fā)出后，總共是等了兩個禮拜左右才收到回信，這應(yīng)該算是快的，有的等超過一個月的都有。
還沉浸在恢復(fù)銷售權(quán)喜悅的同時，隔天馬上又收到第二封停權(quán)電郵。表示提交的計劃不可行，審核沒有通過。要凍結(jié)這位賣家賬戶的資金，電郵內(nèi)容如下圖。
賣家表示，感覺像是前一天的通過電郵是一個人看了覺得可以就發(fā)了通過的電郵，第二封又是另外不同的人看了覺得不行，就發(fā)了停權(quán)電郵。
于是賣家又在發(fā)了一次和一開始完全一樣的申訴電郵，另外附上前一天審核通過的電郵內(nèi)容(附在最下方的 Additional information 區(qū)塊里)。
隔天又馬上收到恢復(fù)銷售權(quán)的通知...
亞馬遜的處理效率就不多說了，竟然品質(zhì)如此低落。同一封申訴電郵不同人審核，竟然有完全相反的結(jié)果，沒有個標(biāo)準(zhǔn)在。已經(jīng)審核過的 Case 也沒有關(guān)掉，竟然還浪費人力處理同一件事。
這篇實戰(zhàn)經(jīng)驗分享給小伙伴，如果有同樣困擾的朋友可以參考申訴套路。再次提醒，千萬不要完全的照抄內(nèi)容，一定要針對自己的商品或是店鋪狀況填寫，用詞也可以自行修改。
電郵內(nèi)容如下，亞馬遜會告知已經(jīng)移除店鋪銷售權(quán)，列出哪個ASIN和買家抱怨的原因。
電郵的后半段，亞馬遜表示如果賣家可以提出完善解決抱怨原因的辦法，就有可能恢復(fù)賣家的銷售權(quán)。限時 17 天內(nèi)要提解決辦法，如果沒有提交亞馬遜將移除店鋪 Listing 并且持續(xù)凍結(jié)賬戶資金。最后告知幾個你可能違反的亞馬遜條款，針對這些條款提出解決辦法。
以下電郵內(nèi)容是一位申訴成功的賣家分享的，在這邊分享給小伙伴們參考申訴策略，如果有遇到相同的問題可以用同一個套路編寫申訴電郵，強(qiáng)烈建議不要照抄!一定要針對自己的狀況去寫，不要直接復(fù)制貼上發(fā)給亞馬遜了。
電郵主題：
Appeal Letter to Amazon Seller Performance Team
電郵內(nèi)容：
Dear Amazon.com Seller Performance Team,
老招式了，首先承認(rèn)自己的錯誤，條列式清晰明了。
We recognize and understand the mistakes we made to bring us to this point.
These are our mistakes
1. Listing products that do not match the detail page 100%.
2. Failure to include appropriate quantities for product we listed against, as described on the detail page.
3. Failure fulfill products that match the detail page’s specification including but not limited to height, length, width, weight, color, material, brand, unique product identifier, functionality and authenticity of the product.
4. Improperly identify products we created listings for. Example: We didn’t provide full explanation that our products are the material we actually stated them; sometimes lacking any claim to material integrity at all.
5. Failure to comply with Amazon.com image and description compliance. Example: Our main images do not have white backgrounds with only the product in the image. Our descriptions were not full enough to provide the customer with full information to make a confident purchase on Amazon.com. This results in unsatisfied customer upon receipt of the item.
接著針對每一項承認(rèn)的錯誤提出解決辦法。
Steps we have taken and will continue to take:
1. We have removed all listings that are not within Amazon.com policy. We will not relist until a full analysis of all ASINs. Only when the product matches the ASIN 100% will we then list the product for sale. There will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. If the product does not match the product detail page 100% we will delete product from our account.
2. We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness. This has ensured all products are ‘new’ as described on the detail page.
3. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards.
4. We have re-written all weights, dimensions and quantity per order.
5. We have re-photographed all items that are not displaying the product accurate enough.
Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Sincerely,
XXXXXXXXXXXX
電郵發(fā)出后，很快就收到就收到亞馬遜自動回復(fù)的電郵，表示將在 24 小時內(nèi)聯(lián)系賣家。
等待回復(fù)的同時，不要怠惰!這位賣家為了表示修正錯誤的決心，在等待回復(fù)的同時就先做了以上提出的改善動作。
While we waited for a reply we started doing exactly what we stated in our appeal.
1. We removed inventory from listings we received prior performance notifications over to check the quality and ensure it matched what was described on the listing.
2. We started changing out main pictures that did not have a pure white background.
3. We updated and changed product information and went into as much detail as possible about the product.
4. We contacted customers who left negative feedback and attempted to improve the feedback submitted by those customers.
雖然自動回復(fù)的信件表示 24 小時內(nèi)會聯(lián)系賣家，但這位賣家遲遲沒有收到回信，等了十天之后決定發(fā)第二封短短的電郵，著名發(fā)信時間，詢問是否能告知最新處理進(jìn)度。
Our account was suspended 7/29/16. We sent in our appeal letter on 8/4/16. We have not received a response from seller performance team. Can you please give us a update of our appeal?
Thank you for your time.
Sincerely,
XXXXXXXXXX
接著三天后，收到恢復(fù)銷售權(quán)的通知。從申訴電郵發(fā)出后，總共是等了兩個禮拜左右才收到回信，這應(yīng)該算是快的，有的等超過一個月的都有。
還沉浸在恢復(fù)銷售權(quán)喜悅的同時，隔天馬上又收到第二封停權(quán)電郵。表示提交的計劃不可行，審核沒有通過。要凍結(jié)這位賣家賬戶的資金，電郵內(nèi)容如下圖。
賣家表示，感覺像是前一天的通過電郵是一個人看了覺得可以就發(fā)了通過的電郵，第二封又是另外不同的人看了覺得不行，就發(fā)了停權(quán)電郵。
于是賣家又在發(fā)了一次和一開始完全一樣的申訴電郵，另外附上前一天審核通過的電郵內(nèi)容(附在最下方的 Additional information 區(qū)塊里)。
隔天又馬上收到恢復(fù)銷售權(quán)的通知...
亞馬遜的處理效率就不多說了，竟然品質(zhì)如此低落。同一封申訴電郵不同人審核，竟然有完全相反的結(jié)果，沒有個標(biāo)準(zhǔn)在。已經(jīng)審核過的 Case 也沒有關(guān)掉，竟然還浪費人力處理同一件事。
這篇實戰(zhàn)經(jīng)驗分享給小伙伴，如果有同樣困擾的朋友可以參考申訴套路。再次提醒，千萬不要完全的照抄內(nèi)容，一定要針對自己的商品或是店鋪狀況填寫，用詞也可以自行修改。
Wish賬號被關(guān)怎么申訴？成功率達(dá)90%的賣家分享經(jīng)驗（送申訴模板）
wish ? 天空之城 發(fā)表了文章 ? 0 個評論 ? 19032 次瀏覽 ? 2017-07-04 10:52
旺季來襲，無論什么平臺都會再來一波的關(guān)店狂潮。據(jù)賣家經(jīng)驗反饋，在這些賬號被關(guān)的原因中有的是小錯誤被機(jī)器人掃到先關(guān)了再說的，也有秋后算賬被關(guān)賬號的，小號關(guān)了還能接受，如果是主賬號被關(guān)，賣家只有積極執(zhí)著的申訴了。
申訴成功率達(dá)到90%的Wish賣家分享：首先你是正常的運營者
之前肯定會有賣家形容申訴就是死馬當(dāng)做活馬醫(yī)，可是Wish賣家吳葉葉不這樣認(rèn)為：關(guān)于Wish賬號申訴問題，我不是大咖，只能給些許建議，但是一般90%的問題我都能申訴回來!當(dāng)然前提是：你是正常的運營者。這里的非正常運營者就包括賣仿品，刷單，退貨率三次超過30%的商戶。
賬號被關(guān)(被暫停)有幾種常見的問題。例如：
一、退貨率過高!
二、延遲發(fā)貨率過高!
三、仿品率，侵權(quán)之類!
四、某種違規(guī)之類(仿品和其它違規(guī))!
五、關(guān)聯(lián)!
目前我知道的一些被關(guān)店的問題大概就是是這些。
先講一下前兩個問題，退貨率與延遲發(fā)貨率問題，95%都是可以申訴回來的!
據(jù)了解，目前所有的Wish賣家群討論最多的話題就是——退款!
第三個問題，一般是同一個品牌出現(xiàn)3次以上，被查是仿品，被警告了，或者是你就是一個賣仿品的賣家。
因為釆集問題被3次以上判仿品的，那你申訴寫好一點，乖乖下架所有可疑產(chǎn)品。保證不要有下一次，如果是企業(yè)號并且有海外倉，那你還可以通過招商經(jīng)理申訴回來(此處省略一萬字)。但是招商經(jīng)理是不會偏心幫你的，你可以憑運氣。
故意賣仿品的人，就不要說了，賬號無法申訴并且：錢!被!扣!
第四個問題，違規(guī)!有機(jī)會，機(jī)會非常小，一般要堅持申訴并證明你是清白的，如果證明不了，那你也要想開點，wish不欠你的。
第五個問題，關(guān)聯(lián)!申訴回來的希望在田野上!
關(guān)聯(lián)一般是中國的銀行卡收款信息相同，同一個電腦長期同時登錄兩個賬號的，上產(chǎn)品鋪貨SKU.URL相同太嚴(yán)重了才會關(guān)聯(lián)。一般不是收款卡，其它的很少會關(guān)聯(lián)。
關(guān)聯(lián)看情況，只要不要很嚴(yán)重的問題，也許/或者/可能/是有機(jī)會申回來吧。(去年我某個賬號因為關(guān)聯(lián)問題申訴了7次，未!成!功!)
申訴成功的8個關(guān)健要點：
1.首先詳細(xì)分析被關(guān)店的原因。
2.針對原因一項一項去查證(物流信息截圖很重要)。
3.申訴的開頭承認(rèn)錯誤，要謙虛(最好證明不是你的問題)。
4.針對每個訂單ID一一解釋自己的問題及原因，并截圖附上。
5.提出針對以上xxx問題自己公司的改善措施(一般寫4-7個措施)。
6.盡量用數(shù)據(jù)，數(shù)字，百分比來說明你的改善。(例如時效提前了1-2天，延遲發(fā)貨率改善了10%，退貨率改善了12%等等。)
7.可以強(qiáng)調(diào)你們公司是垂直店及海外倉商戶。(盡量寫你是公司運營垂直類并打算用Wish Express)
8.結(jié)束語盡量寫保證以后不發(fā)生此類錯誤，并有更大的方向。
做好以上8點，一般90%的店鋪都能申訴回來!當(dāng)然前題是：你是正常的運營者。
申訴模板
有模板大家也盡量不要照搬，僅供參考！！因為大家如果都用相同的模版，那Wish生態(tài)圈會大亂!申訴只是一個申訴!
TO: wish
We admit what you mentioned were ourmistakes. We had checked each problem order very carefully, and we found that ###### due to distribution limitation of logistics company, whose delivery speedis a great problem. As you can see attached pictures 1-3, we packed items veryfast and carefully,send the items to freight forwarding company in time. As for### ###because our customers may not notice “styles randomly sent”, due to the shoesstyle one and two are from the same factory, so that we had do the listing inone. Our customers may not attention to the description notes, and make anrefund reason is “not as described” or “send the wrong goods”. Anyhow, wehave't done good enough.
For those problems, our companyattached great importances, and held a meeting to discuss the customer refundand the necessity and timeliness of logistics information management and takecorresponding measures to do better.
1, we had increased two logisticscompanies to delivery our goods,###. and Shenzhen###. Which improve timelinessby 5%.
2, we will join in WISH EXPRESS todelivery our goods, which can improve the delivery aging by 20%.
3, we will try to find the nearestfactories/manufacturers to cooperate, so that we can advancing stock and get fulltime for goods preparation, and send the goods to our freight forwarding within48 hours.
4. Add a shipping delivery warehouse,shipment 12 hours in advance.
5. We will modify the master drawingto avoid some unnecessary misunderstandings, or one product create one listing,instead of two products in the same listing.
We really want to do moreprofessional, we’ll be greatly appreciate it if you can give us one more chance, since wehad made a great progress in Wish before, hope we can make mutual improvementin the future, thanks in advance! 查看全部
申訴成功率達(dá)到90%的Wish賣家分享：首先你是正常的運營者
之前肯定會有賣家形容申訴就是死馬當(dāng)做活馬醫(yī)，可是Wish賣家吳葉葉不這樣認(rèn)為：關(guān)于Wish賬號申訴問題，我不是大咖，只能給些許建議，但是一般90%的問題我都能申訴回來!當(dāng)然前提是：你是正常的運營者。這里的非正常運營者就包括賣仿品，刷單，退貨率三次超過30%的商戶。
賬號被關(guān)(被暫停)有幾種常見的問題。例如：
一、退貨率過高!
二、延遲發(fā)貨率過高!
三、仿品率，侵權(quán)之類!
四、某種違規(guī)之類(仿品和其它違規(guī))!
五、關(guān)聯(lián)!
目前我知道的一些被關(guān)店的問題大概就是是這些。
先講一下前兩個問題，退貨率與延遲發(fā)貨率問題，95%都是可以申訴回來的!
據(jù)了解，目前所有的Wish賣家群討論最多的話題就是——退款!
第三個問題，一般是同一個品牌出現(xiàn)3次以上，被查是仿品，被警告了，或者是你就是一個賣仿品的賣家。
因為釆集問題被3次以上判仿品的，那你申訴寫好一點，乖乖下架所有可疑產(chǎn)品。保證不要有下一次，如果是企業(yè)號并且有海外倉，那你還可以通過招商經(jīng)理申訴回來(此處省略一萬字)。但是招商經(jīng)理是不會偏心幫你的，你可以憑運氣。
故意賣仿品的人，就不要說了，賬號無法申訴并且：錢!被!扣!
第四個問題，違規(guī)!有機(jī)會，機(jī)會非常小，一般要堅持申訴并證明你是清白的，如果證明不了，那你也要想開點，wish不欠你的。
第五個問題，關(guān)聯(lián)!申訴回來的希望在田野上!
關(guān)聯(lián)一般是中國的銀行卡收款信息相同，同一個電腦長期同時登錄兩個賬號的，上產(chǎn)品鋪貨SKU.URL相同太嚴(yán)重了才會關(guān)聯(lián)。一般不是收款卡，其它的很少會關(guān)聯(lián)。
關(guān)聯(lián)看情況，只要不要很嚴(yán)重的問題，也許/或者/可能/是有機(jī)會申回來吧。(去年我某個賬號因為關(guān)聯(lián)問題申訴了7次，未!成!功!)
申訴成功的8個關(guān)健要點：
1.首先詳細(xì)分析被關(guān)店的原因。
2.針對原因一項一項去查證(物流信息截圖很重要)。
3.申訴的開頭承認(rèn)錯誤，要謙虛(最好證明不是你的問題)。
4.針對每個訂單ID一一解釋自己的問題及原因，并截圖附上。
5.提出針對以上xxx問題自己公司的改善措施(一般寫4-7個措施)。
6.盡量用數(shù)據(jù)，數(shù)字，百分比來說明你的改善。(例如時效提前了1-2天，延遲發(fā)貨率改善了10%，退貨率改善了12%等等。)
7.可以強(qiáng)調(diào)你們公司是垂直店及海外倉商戶。(盡量寫你是公司運營垂直類并打算用Wish Express)
8.結(jié)束語盡量寫保證以后不發(fā)生此類錯誤，并有更大的方向。
做好以上8點，一般90%的店鋪都能申訴回來!當(dāng)然前題是：你是正常的運營者。
申訴模板
有模板大家也盡量不要照搬，僅供參考！！因為大家如果都用相同的模版，那Wish生態(tài)圈會大亂!申訴只是一個申訴!
TO: wish
We admit what you mentioned were ourmistakes. We had checked each problem order very carefully, and we found that ###### due to distribution limitation of logistics company, whose delivery speedis a great problem. As you can see attached pictures 1-3, we packed items veryfast and carefully,send the items to freight forwarding company in time. As for### ###because our customers may not notice “styles randomly sent”, due to the shoesstyle one and two are from the same factory, so that we had do the listing inone. Our customers may not attention to the description notes, and make anrefund reason is “not as described” or “send the wrong goods”. Anyhow, wehave't done good enough.
For those problems, our companyattached great importances, and held a meeting to discuss the customer refundand the necessity and timeliness of logistics information management and takecorresponding measures to do better.
1, we had increased two logisticscompanies to delivery our goods,###. and Shenzhen###. Which improve timelinessby 5%.
2, we will join in WISH EXPRESS todelivery our goods, which can improve the delivery aging by 20%.
3, we will try to find the nearestfactories/manufacturers to cooperate, so that we can advancing stock and get fulltime for goods preparation, and send the goods to our freight forwarding within48 hours.
4. Add a shipping delivery warehouse,shipment 12 hours in advance.
5. We will modify the master drawingto avoid some unnecessary misunderstandings, or one product create one listing,instead of two products in the same listing.
We really want to do moreprofessional, we’ll be greatly appreciate it if you can give us one more chance, since wehad made a great progress in Wish before, hope we can make mutual improvementin the future, thanks in advance! 查看全部
旺季來襲，無論什么平臺都會再來一波的關(guān)店狂潮。據(jù)賣家經(jīng)驗反饋，在這些賬號被關(guān)的原因中有的是小錯誤被機(jī)器人掃到先關(guān)了再說的，也有秋后算賬被關(guān)賬號的，小號關(guān)了還能接受，如果是主賬號被關(guān)，賣家只有積極執(zhí)著的申訴了。
申訴成功率達(dá)到90%的Wish賣家分享：首先你是正常的運營者
之前肯定會有賣家形容申訴就是死馬當(dāng)做活馬醫(yī)，可是Wish賣家吳葉葉不這樣認(rèn)為：關(guān)于Wish賬號申訴問題，我不是大咖，只能給些許建議，但是一般90%的問題我都能申訴回來!當(dāng)然前提是：你是正常的運營者。這里的非正常運營者就包括賣仿品，刷單，退貨率三次超過30%的商戶。
賬號被關(guān)(被暫停)有幾種常見的問題。例如：
一、退貨率過高!
二、延遲發(fā)貨率過高!
三、仿品率，侵權(quán)之類!
四、某種違規(guī)之類(仿品和其它違規(guī))!
五、關(guān)聯(lián)!
目前我知道的一些被關(guān)店的問題大概就是是這些。
先講一下前兩個問題，退貨率與延遲發(fā)貨率問題，95%都是可以申訴回來的!
據(jù)了解，目前所有的Wish賣家群討論最多的話題就是——退款!
第三個問題，一般是同一個品牌出現(xiàn)3次以上，被查是仿品，被警告了，或者是你就是一個賣仿品的賣家。
因為釆集問題被3次以上判仿品的，那你申訴寫好一點，乖乖下架所有可疑產(chǎn)品。保證不要有下一次，如果是企業(yè)號并且有海外倉，那你還可以通過招商經(jīng)理申訴回來(此處省略一萬字)。但是招商經(jīng)理是不會偏心幫你的，你可以憑運氣。
故意賣仿品的人，就不要說了，賬號無法申訴并且：錢!被!扣!
第四個問題，違規(guī)!有機(jī)會，機(jī)會非常小，一般要堅持申訴并證明你是清白的，如果證明不了，那你也要想開點，wish不欠你的。
第五個問題，關(guān)聯(lián)!申訴回來的希望在田野上!
關(guān)聯(lián)一般是中國的銀行卡收款信息相同，同一個電腦長期同時登錄兩個賬號的，上產(chǎn)品鋪貨SKU.URL相同太嚴(yán)重了才會關(guān)聯(lián)。一般不是收款卡，其它的很少會關(guān)聯(lián)。
關(guān)聯(lián)看情況，只要不要很嚴(yán)重的問題，也許/或者/可能/是有機(jī)會申回來吧。(去年我某個賬號因為關(guān)聯(lián)問題申訴了7次，未!成!功!)
申訴成功的8個關(guān)健要點：
1.首先詳細(xì)分析被關(guān)店的原因。
2.針對原因一項一項去查證(物流信息截圖很重要)。
3.申訴的開頭承認(rèn)錯誤，要謙虛(最好證明不是你的問題)。
4.針對每個訂單ID一一解釋自己的問題及原因，并截圖附上。
5.提出針對以上xxx問題自己公司的改善措施(一般寫4-7個措施)。
6.盡量用數(shù)據(jù)，數(shù)字，百分比來說明你的改善。(例如時效提前了1-2天，延遲發(fā)貨率改善了10%，退貨率改善了12%等等。)
7.可以強(qiáng)調(diào)你們公司是垂直店及海外倉商戶。(盡量寫你是公司運營垂直類并打算用Wish Express)
8.結(jié)束語盡量寫保證以后不發(fā)生此類錯誤，并有更大的方向。
做好以上8點，一般90%的店鋪都能申訴回來!當(dāng)然前題是：你是正常的運營者。
申訴模板
有模板大家也盡量不要照搬，僅供參考！！因為大家如果都用相同的模版，那Wish生態(tài)圈會大亂!申訴只是一個申訴!
TO: wish
We admit what you mentioned were ourmistakes. We had checked each problem order very carefully, and we found that ###### due to distribution limitation of logistics company, whose delivery speedis a great problem. As you can see attached pictures 1-3, we packed items veryfast and carefully,send the items to freight forwarding company in time. As for### ###because our customers may not notice “styles randomly sent”, due to the shoesstyle one and two are from the same factory, so that we had do the listing inone. Our customers may not attention to the description notes, and make anrefund reason is “not as described” or “send the wrong goods”. Anyhow, wehave't done good enough.
For those problems, our companyattached great importances, and held a meeting to discuss the customer refundand the necessity and timeliness of logistics information management and takecorresponding measures to do better.
1, we had increased two logisticscompanies to delivery our goods,###. and Shenzhen###. Which improve timelinessby 5%.
2, we will join in WISH EXPRESS todelivery our goods, which can improve the delivery aging by 20%.
3, we will try to find the nearestfactories/manufacturers to cooperate, so that we can advancing stock and get fulltime for goods preparation, and send the goods to our freight forwarding within48 hours.
4. Add a shipping delivery warehouse,shipment 12 hours in advance.
5. We will modify the master drawingto avoid some unnecessary misunderstandings, or one product create one listing,instead of two products in the same listing.
We really want to do moreprofessional, we’ll be greatly appreciate it if you can give us one more chance, since wehad made a great progress in Wish before, hope we can make mutual improvementin the future, thanks in advance!
申訴成功率達(dá)到90%的Wish賣家分享：首先你是正常的運營者
之前肯定會有賣家形容申訴就是死馬當(dāng)做活馬醫(yī)，可是Wish賣家吳葉葉不這樣認(rèn)為：關(guān)于Wish賬號申訴問題，我不是大咖，只能給些許建議，但是一般90%的問題我都能申訴回來!當(dāng)然前提是：你是正常的運營者。這里的非正常運營者就包括賣仿品，刷單，退貨率三次超過30%的商戶。
賬號被關(guān)(被暫停)有幾種常見的問題。例如：
一、退貨率過高!
二、延遲發(fā)貨率過高!
三、仿品率，侵權(quán)之類!
四、某種違規(guī)之類(仿品和其它違規(guī))!
五、關(guān)聯(lián)!
目前我知道的一些被關(guān)店的問題大概就是是這些。
先講一下前兩個問題，退貨率與延遲發(fā)貨率問題，95%都是可以申訴回來的!
據(jù)了解，目前所有的Wish賣家群討論最多的話題就是——退款!
第三個問題，一般是同一個品牌出現(xiàn)3次以上，被查是仿品，被警告了，或者是你就是一個賣仿品的賣家。
因為釆集問題被3次以上判仿品的，那你申訴寫好一點，乖乖下架所有可疑產(chǎn)品。保證不要有下一次，如果是企業(yè)號并且有海外倉，那你還可以通過招商經(jīng)理申訴回來(此處省略一萬字)。但是招商經(jīng)理是不會偏心幫你的，你可以憑運氣。
故意賣仿品的人，就不要說了，賬號無法申訴并且：錢!被!扣!
第四個問題，違規(guī)!有機(jī)會，機(jī)會非常小，一般要堅持申訴并證明你是清白的，如果證明不了，那你也要想開點，wish不欠你的。
第五個問題，關(guān)聯(lián)!申訴回來的希望在田野上!
關(guān)聯(lián)一般是中國的銀行卡收款信息相同，同一個電腦長期同時登錄兩個賬號的，上產(chǎn)品鋪貨SKU.URL相同太嚴(yán)重了才會關(guān)聯(lián)。一般不是收款卡，其它的很少會關(guān)聯(lián)。
關(guān)聯(lián)看情況，只要不要很嚴(yán)重的問題，也許/或者/可能/是有機(jī)會申回來吧。(去年我某個賬號因為關(guān)聯(lián)問題申訴了7次，未!成!功!)
申訴成功的8個關(guān)健要點：
1.首先詳細(xì)分析被關(guān)店的原因。
2.針對原因一項一項去查證(物流信息截圖很重要)。
3.申訴的開頭承認(rèn)錯誤，要謙虛(最好證明不是你的問題)。
4.針對每個訂單ID一一解釋自己的問題及原因，并截圖附上。
5.提出針對以上xxx問題自己公司的改善措施(一般寫4-7個措施)。
6.盡量用數(shù)據(jù)，數(shù)字，百分比來說明你的改善。(例如時效提前了1-2天，延遲發(fā)貨率改善了10%，退貨率改善了12%等等。)
7.可以強(qiáng)調(diào)你們公司是垂直店及海外倉商戶。(盡量寫你是公司運營垂直類并打算用Wish Express)
8.結(jié)束語盡量寫保證以后不發(fā)生此類錯誤，并有更大的方向。
做好以上8點，一般90%的店鋪都能申訴回來!當(dāng)然前題是：你是正常的運營者。
申訴模板
有模板大家也盡量不要照搬，僅供參考！！因為大家如果都用相同的模版，那Wish生態(tài)圈會大亂!申訴只是一個申訴!
TO: wish
We admit what you mentioned were ourmistakes. We had checked each problem order very carefully, and we found that ###### due to distribution limitation of logistics company, whose delivery speedis a great problem. As you can see attached pictures 1-3, we packed items veryfast and carefully,send the items to freight forwarding company in time. As for### ###because our customers may not notice “styles randomly sent”, due to the shoesstyle one and two are from the same factory, so that we had do the listing inone. Our customers may not attention to the description notes, and make anrefund reason is “not as described” or “send the wrong goods”. Anyhow, wehave't done good enough.
For those problems, our companyattached great importances, and held a meeting to discuss the customer refundand the necessity and timeliness of logistics information management and takecorresponding measures to do better.
1, we had increased two logisticscompanies to delivery our goods,###. and Shenzhen###. Which improve timelinessby 5%.
2, we will join in WISH EXPRESS todelivery our goods, which can improve the delivery aging by 20%.
3, we will try to find the nearestfactories/manufacturers to cooperate, so that we can advancing stock and get fulltime for goods preparation, and send the goods to our freight forwarding within48 hours.
4. Add a shipping delivery warehouse,shipment 12 hours in advance.
5. We will modify the master drawingto avoid some unnecessary misunderstandings, or one product create one listing,instead of two products in the same listing.
We really want to do moreprofessional, we’ll be greatly appreciate it if you can give us one more chance, since wehad made a great progress in Wish before, hope we can make mutual improvementin the future, thanks in advance!
亞馬遜因遲發(fā)貨被移除銷售權(quán)申訴模板
亞馬遜 ? 葡萄咖啡 發(fā)表了文章 ? 0 個評論 ? 23097 次瀏覽 ? 2017-06-15 11:11
今天抽空跟大家分享一下事件發(fā)生的始末。上周收到亞馬遜的通知，說我的賬號存在遲發(fā)貨的問題因而取消了我的銷售權(quán)，我仔細(xì)看了下我的遲發(fā)率，確實遲發(fā)率超過50%。不管怎么樣我都得申訴回來啊!
下面是我給亞馬遜回復(fù)的郵件主題內(nèi)容(中間有多次郵件溝通，都告失敗!這是最終成功模板)希望對大家有用:
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1.混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2.由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1.為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2.實現(xiàn)我們的目標(biāo)的不到4%準(zhǔn)時購物,我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外,我們將更積極地監(jiān)控我們的性能指標(biāo),以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3最重要的是,如果我們FBA出售貨物,不會有貨物遲交。而且,客戶將獲得一個完美的購物體驗。所以,出于這個原因,請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA最好的方法來解決這個問題(貨物遲交)。
4.嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠,我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售的釋放,我有足夠的信心,我們會做得更好在未來,我們承諾它再次發(fā)生,請給我們一個機(jī)會。
真誠期待回復(fù)!
...... 查看全部
下面是我給亞馬遜回復(fù)的郵件主題內(nèi)容(中間有多次郵件溝通，都告失敗!這是最終成功模板)希望對大家有用:
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1.混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2.由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1.為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2.實現(xiàn)我們的目標(biāo)的不到4%準(zhǔn)時購物,我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外,我們將更積極地監(jiān)控我們的性能指標(biāo),以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3最重要的是,如果我們FBA出售貨物,不會有貨物遲交。而且,客戶將獲得一個完美的購物體驗。所以,出于這個原因,請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA最好的方法來解決這個問題(貨物遲交)。
4.嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠,我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售的釋放,我有足夠的信心,我們會做得更好在未來,我們承諾它再次發(fā)生,請給我們一個機(jī)會。
真誠期待回復(fù)!
...... 查看全部
今天抽空跟大家分享一下事件發(fā)生的始末。上周收到亞馬遜的通知，說我的賬號存在遲發(fā)貨的問題因而取消了我的銷售權(quán)，我仔細(xì)看了下我的遲發(fā)率，確實遲發(fā)率超過50%。不管怎么樣我都得申訴回來啊!
下面是我給亞馬遜回復(fù)的郵件主題內(nèi)容(中間有多次郵件溝通，都告失敗!這是最終成功模板)希望對大家有用:
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1.混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2.由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1.為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2.實現(xiàn)我們的目標(biāo)的不到4%準(zhǔn)時購物,我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外,我們將更積極地監(jiān)控我們的性能指標(biāo),以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3最重要的是,如果我們FBA出售貨物,不會有貨物遲交。而且,客戶將獲得一個完美的購物體驗。所以,出于這個原因,請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA最好的方法來解決這個問題(貨物遲交)。
4.嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠,我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售的釋放,我有足夠的信心,我們會做得更好在未來,我們承諾它再次發(fā)生,請給我們一個機(jī)會。
真誠期待回復(fù)!
......
亞馬遜ODR超標(biāo)申訴方法(附模板)!
亞馬遜 ? 我要養(yǎng)條大狗 發(fā)表了文章 ? 4 個評論 ? 77748 次瀏覽 ? 2017-04-26 14:18
?很多賣家收到賬戶被封郵件都先罵娘，罵完了也沒用你還是得干活啊!那么亞馬遜ODR超標(biāo)怎么申訴呢?
首先分析銷售權(quán)限被移除的原因：
1.績效較差:各項指標(biāo)(例如:訂單缺陷率、取消率、有效跟蹤單率、遲發(fā)率等)未達(dá)到亞馬遜平臺的績效目標(biāo)。
2.違反了亞馬遜,的銷售政策,例如:銷售假冒偽劣產(chǎn)品,威脅或者恐嚇買家。
3.違反了亞馬遜有關(guān)受限商品的規(guī)定, 一些限制類的產(chǎn)品很多中國賣家是沒有銷售權(quán)限的, 如果違反相關(guān)規(guī)定也會被移除銷售權(quán)。
4.侵權(quán)。
重點講ODR申訴，只要你做的是申訴，首先要有思路。具體思路如下：
第一步 明確你的銷售權(quán)限被移除的原因。
詳細(xì)的分析具體導(dǎo)致你的銷售權(quán)限被移除的原因, 是因為:
1 績效較差or2.因為違反了亞馬遜的銷售政策和協(xié)議而被取消,例如: ODR超標(biāo)、有效跟蹤單率過低、銷售假冒偽劣產(chǎn)品等 。
怎么分析?
最直接的方法:進(jìn)后臺的績效板塊進(jìn)行詳細(xì)的分析,看具體是哪些指標(biāo)起標(biāo)了。
1 如果是0DR超標(biāo), 那都是由什么原因造成的, 有多少個差評,多少個A-Z,多少個拒付,造成差評、 A-Z、拒付的原因是什么?
2.如果是有效跟蹤單率過低,為什么有效跟蹤單率那么低?是物流公司問題還是自己的發(fā)貨問題?如果是及時回復(fù)率過低,為什么不能及時回復(fù)信息? 將自己可能導(dǎo)致銷售權(quán)限被移除的原因做一個徹底的分析 。
第二步 評估自己的銷售流程
賬戶被封, 一定要分析自己的銷售過程是否有問題一一產(chǎn)品質(zhì)量把關(guān)、物流服務(wù)、售后服務(wù)等是否有需要完善的地方。出現(xiàn)問題,都采取了哪些行動,以及對自己的這些行動進(jìn)行分析和評價。同時還要確定你的庫存中是否存在違反亞亞馬遜政策和協(xié)議的商品。
第三步、創(chuàng)建行動計劃。
根據(jù)前兩步分析得出的問題提出相應(yīng)的解決方案，就是告訴亞馬遜你將采取什么行動解決銷售權(quán)限被移除的問題這個是重中之重。
第四步、提交申訴信
申訴信和計劃書
申訴信都應(yīng)包含一份行動計劃, 改計劃表明已經(jīng)找到自己的銷售和庫存管理實踐中存在的問題。計劃如何改變自己的銷售策略以解決問題。所有的申訴信和計劃書都秉持一個思路:找到問題,解決問題,末來怎么做。亞馬遜想看到的就是切實有效的行動計劃。我們下面說說幾個計策。
做亞馬遜, 做到被亞馬遜封店鋪了, 說明很多指標(biāo)可能部出現(xiàn)了問題,那么就要從根本上去解決這些問題,然后重新啟航。
既然說到從根本上解決問題,那我們就把最高的事故率都一一列舉:
一、因訂單缺陷較高而被移除。
行動計劃包涵內(nèi)容:首先,確定哪些指標(biāo)(負(fù)面反饋/亞馬遜商城交易保障索賠/信用卡拒付)來達(dá)到馬遜的績效指標(biāo)評估時,需要閱讀買家留下的所有反饋評論。如果評論反映不能及時回復(fù)買家郵件, 你可以在行動計劃中說明安排每日回復(fù)所有買家信函的時間; 如果是產(chǎn)品質(zhì)量破損或者產(chǎn)品與描述不符, 則要在行動計劃中加入產(chǎn)品質(zhì)量把控、 物流服務(wù)優(yōu)化等舉措; 如果是因為未收到產(chǎn)品, 則要在行動計劃中加入更換物流合作商以及發(fā)FBA的事宜。
二、遲發(fā)率較高而被移除
行動計劃包函內(nèi)容: 去后臺查一下設(shè)定的配送交貨周期是否太短,貨代方面是否有問題,你可以往行動計劃中加入修改交貨周期,與物流能力更穩(wěn)定的貨代合作、或者跟亞馬遜承諾發(fā)FBA這種解決間題的方案 。
因配送前取消率較高而被移除,,行動計劃包涵內(nèi)容: 檢查是否由于上架的商品長期缺貨所致,你可以在行動計劃中列出每日監(jiān)控庫存, 以確保自己絕對不會上架無法立即配送的商品,
三、因退款率過高而被移除
行動計劃包涵內(nèi)容:檢查是由于什么原因號致退款,是產(chǎn)品質(zhì)量問題、物流問題還是其他的原因,你可以在行動計劃中加入產(chǎn)品質(zhì)量把控、物流服務(wù)優(yōu)化、售后服務(wù)改進(jìn)等舉措。
策略一：李帶桃僵(適用那種很傻的錯誤無法承認(rèn)的被封的情況)
1.發(fā)錯貨( 庫存發(fā)錯/物流發(fā)錯/貼錯運單等,我遇到過的千奇百怪)
2、沒有熟讀亞馬遜的政策導(dǎo)致的失誤,這個怎么能承認(rèn)
3、其他
所謂李代挑僵,就是把責(zé)任推卸到其他,量然我們說申訴必須先承認(rèn)錯誤,但是這幾種實在是沒辦法承認(rèn)啊,那怎么力?找其他人來背鍋,像發(fā)錯貨,不小心發(fā)了空單,這個時候你一定要想好邏輯,說是工廠或者物流商,此招不可多用。
出現(xiàn)李代桃僵很多可能是你做亞馬遜的時候還沒有學(xué)會多角度分析問題，下面給你幾個tips：
1、設(shè)置配送交貨周期：你設(shè)定的配送交貨周期是否太短?
2、與買家溝通：你是否有效回復(fù)買家的問題，并及時、禮貌的方式回復(fù)他們?
3、在售庫存：你是否長期缺貨并因此被取消訂單?
4、商品信息：你是否在商品評論中準(zhǔn)確描述商品?
5、運達(dá)時間：你的物流合作商物流能力是否能夠在規(guī)定的時間交貨?
6、售貨服務(wù)：出現(xiàn)問題時，你是否積極與買家溝通解決問題?
如果你發(fā)了無數(shù)的申訴郵件，亞馬遜還是沒有回復(fù)，我們再來試試這個模板：
苦肉計
憋住別笑。這也是有成功的案例的。
附:亞馬遜ODR超標(biāo)申訴通過模板
Dear Amazon seller performance team
Thank you for your patience.
I have checked and looked up to the Amazon policy on line and leart more about selling behavior and FBA policy.
1. We have checked our distribution chain carefully, and we find some questions now.
Our parcel shipped by merchant before we use FBA shipping service. Now we have choose FBA service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and Chinese New Year Holiday may make a slip, the supplier shipping about 數(shù)量 empty packages to amazon.
2. Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.
(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!
Best Regards，
店鋪名 service
李代桃僵請仔細(xì)看前面內(nèi)容---即不好承認(rèn)的錯誤用其他可信服的原因去解釋和改進(jìn)。
三十六計之釜底抽薪
Dear Sir/Madam,
Thanksfor your patience.
Weare Amazon seller 店鋪名 and our sales permission suspended due to order defect rate ishigher than the goal of less than 1%.My sales plan is as follows:
1. Based on the circumstances, these 5 ordersplaced at this same time and day. That means we suspect and have good reason tosuspect that these negative feedbacks have intention to pursue unhealthycompetition with our peers. So please kindly check these orders, and you mayalso have such feeling. Following are 5 orders ID(出問題的訂單號)
2.For new account we cannot use FBA service before 時間. Now we havesent a huge swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba物流單號) and we will change the way oflogistics for more than 80% listing to FBA. Use FBA service can help us toproviding better products and excellent service for our customers.
3.We regret for this but we guarantee there is nothing wrong with our products.There is no bad review or feedback before these 5 disputes orders. Since I didcarefully check the order and the package to make sure everything was in goodcondition before shipping it out, Please check our sales records.
4.We always stay in touch with our factory ensure quality of products produced tomeet customer demand. We request for all the sale invoices from our suppliereach time, we have made all the preparations to ensuring product quality andsafety dispute solved satisfactorily.
Pleasecheck our plan and we value our sales opportunities.
Weare anticipating your early reply.
BestRegards
店鋪名 service
釜底抽薪即從每個指標(biāo)上面去發(fā)現(xiàn)自己的問題，逐個擊破，一一解決，一一給方案和計劃。
苦肉計模板上面已給出。
?
?
注：好文忍不住從SurTime賣家生態(tài)系統(tǒng)轉(zhuǎn)載，不服發(fā)出你的解決方法，另外感覺姿勢姐，感覺她是版主有版權(quán)問題找她！O(∩_∩)O哈哈~ 查看全部
首先分析銷售權(quán)限被移除的原因：
1.績效較差:各項指標(biāo)(例如:訂單缺陷率、取消率、有效跟蹤單率、遲發(fā)率等)未達(dá)到亞馬遜平臺的績效目標(biāo)。
2.違反了亞馬遜,的銷售政策,例如:銷售假冒偽劣產(chǎn)品,威脅或者恐嚇買家。
3.違反了亞馬遜有關(guān)受限商品的規(guī)定, 一些限制類的產(chǎn)品很多中國賣家是沒有銷售權(quán)限的, 如果違反相關(guān)規(guī)定也會被移除銷售權(quán)。
4.侵權(quán)。
重點講ODR申訴，只要你做的是申訴，首先要有思路。具體思路如下：
第一步 明確你的銷售權(quán)限被移除的原因。
詳細(xì)的分析具體導(dǎo)致你的銷售權(quán)限被移除的原因, 是因為:
1 績效較差or2.因為違反了亞馬遜的銷售政策和協(xié)議而被取消,例如: ODR超標(biāo)、有效跟蹤單率過低、銷售假冒偽劣產(chǎn)品等 。
怎么分析?
最直接的方法:進(jìn)后臺的績效板塊進(jìn)行詳細(xì)的分析,看具體是哪些指標(biāo)起標(biāo)了。
1 如果是0DR超標(biāo), 那都是由什么原因造成的, 有多少個差評,多少個A-Z,多少個拒付,造成差評、 A-Z、拒付的原因是什么?
2.如果是有效跟蹤單率過低,為什么有效跟蹤單率那么低?是物流公司問題還是自己的發(fā)貨問題?如果是及時回復(fù)率過低,為什么不能及時回復(fù)信息? 將自己可能導(dǎo)致銷售權(quán)限被移除的原因做一個徹底的分析 。
第二步 評估自己的銷售流程
賬戶被封, 一定要分析自己的銷售過程是否有問題一一產(chǎn)品質(zhì)量把關(guān)、物流服務(wù)、售后服務(wù)等是否有需要完善的地方。出現(xiàn)問題,都采取了哪些行動,以及對自己的這些行動進(jìn)行分析和評價。同時還要確定你的庫存中是否存在違反亞亞馬遜政策和協(xié)議的商品。
第三步、創(chuàng)建行動計劃。
根據(jù)前兩步分析得出的問題提出相應(yīng)的解決方案，就是告訴亞馬遜你將采取什么行動解決銷售權(quán)限被移除的問題這個是重中之重。
第四步、提交申訴信
申訴信和計劃書
申訴信都應(yīng)包含一份行動計劃, 改計劃表明已經(jīng)找到自己的銷售和庫存管理實踐中存在的問題。計劃如何改變自己的銷售策略以解決問題。所有的申訴信和計劃書都秉持一個思路:找到問題,解決問題,末來怎么做。亞馬遜想看到的就是切實有效的行動計劃。我們下面說說幾個計策。
做亞馬遜, 做到被亞馬遜封店鋪了, 說明很多指標(biāo)可能部出現(xiàn)了問題,那么就要從根本上去解決這些問題,然后重新啟航。
既然說到從根本上解決問題,那我們就把最高的事故率都一一列舉:
一、因訂單缺陷較高而被移除。
行動計劃包涵內(nèi)容:首先,確定哪些指標(biāo)(負(fù)面反饋/亞馬遜商城交易保障索賠/信用卡拒付)來達(dá)到馬遜的績效指標(biāo)評估時,需要閱讀買家留下的所有反饋評論。如果評論反映不能及時回復(fù)買家郵件, 你可以在行動計劃中說明安排每日回復(fù)所有買家信函的時間; 如果是產(chǎn)品質(zhì)量破損或者產(chǎn)品與描述不符, 則要在行動計劃中加入產(chǎn)品質(zhì)量把控、 物流服務(wù)優(yōu)化等舉措; 如果是因為未收到產(chǎn)品, 則要在行動計劃中加入更換物流合作商以及發(fā)FBA的事宜。
二、遲發(fā)率較高而被移除
行動計劃包函內(nèi)容: 去后臺查一下設(shè)定的配送交貨周期是否太短,貨代方面是否有問題,你可以往行動計劃中加入修改交貨周期,與物流能力更穩(wěn)定的貨代合作、或者跟亞馬遜承諾發(fā)FBA這種解決間題的方案 。
因配送前取消率較高而被移除,,行動計劃包涵內(nèi)容: 檢查是否由于上架的商品長期缺貨所致,你可以在行動計劃中列出每日監(jiān)控庫存, 以確保自己絕對不會上架無法立即配送的商品,
三、因退款率過高而被移除
行動計劃包涵內(nèi)容:檢查是由于什么原因號致退款,是產(chǎn)品質(zhì)量問題、物流問題還是其他的原因,你可以在行動計劃中加入產(chǎn)品質(zhì)量把控、物流服務(wù)優(yōu)化、售后服務(wù)改進(jìn)等舉措。
策略一：李帶桃僵(適用那種很傻的錯誤無法承認(rèn)的被封的情況)
1.發(fā)錯貨( 庫存發(fā)錯/物流發(fā)錯/貼錯運單等,我遇到過的千奇百怪)
2、沒有熟讀亞馬遜的政策導(dǎo)致的失誤,這個怎么能承認(rèn)
3、其他
所謂李代挑僵,就是把責(zé)任推卸到其他,量然我們說申訴必須先承認(rèn)錯誤,但是這幾種實在是沒辦法承認(rèn)啊,那怎么力?找其他人來背鍋,像發(fā)錯貨,不小心發(fā)了空單,這個時候你一定要想好邏輯,說是工廠或者物流商,此招不可多用。
出現(xiàn)李代桃僵很多可能是你做亞馬遜的時候還沒有學(xué)會多角度分析問題，下面給你幾個tips：
1、設(shè)置配送交貨周期：你設(shè)定的配送交貨周期是否太短?
2、與買家溝通：你是否有效回復(fù)買家的問題，并及時、禮貌的方式回復(fù)他們?
3、在售庫存：你是否長期缺貨并因此被取消訂單?
4、商品信息：你是否在商品評論中準(zhǔn)確描述商品?
5、運達(dá)時間：你的物流合作商物流能力是否能夠在規(guī)定的時間交貨?
6、售貨服務(wù)：出現(xiàn)問題時，你是否積極與買家溝通解決問題?
如果你發(fā)了無數(shù)的申訴郵件，亞馬遜還是沒有回復(fù)，我們再來試試這個模板：
苦肉計
憋住別笑。這也是有成功的案例的。
附:亞馬遜ODR超標(biāo)申訴通過模板
Dear Amazon seller performance team
Thank you for your patience.
I have checked and looked up to the Amazon policy on line and leart more about selling behavior and FBA policy.
1. We have checked our distribution chain carefully, and we find some questions now.
Our parcel shipped by merchant before we use FBA shipping service. Now we have choose FBA service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and Chinese New Year Holiday may make a slip, the supplier shipping about 數(shù)量 empty packages to amazon.
2. Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.
(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!
Best Regards，
店鋪名 service
李代桃僵請仔細(xì)看前面內(nèi)容---即不好承認(rèn)的錯誤用其他可信服的原因去解釋和改進(jìn)。
三十六計之釜底抽薪
Dear Sir/Madam,
Thanksfor your patience.
Weare Amazon seller 店鋪名 and our sales permission suspended due to order defect rate ishigher than the goal of less than 1%.My sales plan is as follows:
1. Based on the circumstances, these 5 ordersplaced at this same time and day. That means we suspect and have good reason tosuspect that these negative feedbacks have intention to pursue unhealthycompetition with our peers. So please kindly check these orders, and you mayalso have such feeling. Following are 5 orders ID(出問題的訂單號)
2.For new account we cannot use FBA service before 時間. Now we havesent a huge swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba物流單號) and we will change the way oflogistics for more than 80% listing to FBA. Use FBA service can help us toproviding better products and excellent service for our customers.
3.We regret for this but we guarantee there is nothing wrong with our products.There is no bad review or feedback before these 5 disputes orders. Since I didcarefully check the order and the package to make sure everything was in goodcondition before shipping it out, Please check our sales records.
4.We always stay in touch with our factory ensure quality of products produced tomeet customer demand. We request for all the sale invoices from our suppliereach time, we have made all the preparations to ensuring product quality andsafety dispute solved satisfactorily.
Pleasecheck our plan and we value our sales opportunities.
Weare anticipating your early reply.
BestRegards
店鋪名 service
釜底抽薪即從每個指標(biāo)上面去發(fā)現(xiàn)自己的問題，逐個擊破，一一解決，一一給方案和計劃。
苦肉計模板上面已給出。
?
?
注：好文忍不住從SurTime賣家生態(tài)系統(tǒng)轉(zhuǎn)載，不服發(fā)出你的解決方法，另外感覺姿勢姐，感覺她是版主有版權(quán)問題找她！O(∩_∩)O哈哈~ 查看全部
?很多賣家收到賬戶被封郵件都先罵娘，罵完了也沒用你還是得干活啊!那么亞馬遜ODR超標(biāo)怎么申訴呢?
首先分析銷售權(quán)限被移除的原因：
1.績效較差:各項指標(biāo)(例如:訂單缺陷率、取消率、有效跟蹤單率、遲發(fā)率等)未達(dá)到亞馬遜平臺的績效目標(biāo)。
2.違反了亞馬遜,的銷售政策,例如:銷售假冒偽劣產(chǎn)品,威脅或者恐嚇買家。
3.違反了亞馬遜有關(guān)受限商品的規(guī)定, 一些限制類的產(chǎn)品很多中國賣家是沒有銷售權(quán)限的, 如果違反相關(guān)規(guī)定也會被移除銷售權(quán)。
4.侵權(quán)。
重點講ODR申訴，只要你做的是申訴，首先要有思路。具體思路如下：
第一步 明確你的銷售權(quán)限被移除的原因。
詳細(xì)的分析具體導(dǎo)致你的銷售權(quán)限被移除的原因, 是因為:
1 績效較差or2.因為違反了亞馬遜的銷售政策和協(xié)議而被取消,例如: ODR超標(biāo)、有效跟蹤單率過低、銷售假冒偽劣產(chǎn)品等 。
怎么分析?
最直接的方法:進(jìn)后臺的績效板塊進(jìn)行詳細(xì)的分析,看具體是哪些指標(biāo)起標(biāo)了。
1 如果是0DR超標(biāo), 那都是由什么原因造成的, 有多少個差評,多少個A-Z,多少個拒付,造成差評、 A-Z、拒付的原因是什么?
2.如果是有效跟蹤單率過低,為什么有效跟蹤單率那么低?是物流公司問題還是自己的發(fā)貨問題?如果是及時回復(fù)率過低,為什么不能及時回復(fù)信息? 將自己可能導(dǎo)致銷售權(quán)限被移除的原因做一個徹底的分析 。
第二步 評估自己的銷售流程
賬戶被封, 一定要分析自己的銷售過程是否有問題一一產(chǎn)品質(zhì)量把關(guān)、物流服務(wù)、售后服務(wù)等是否有需要完善的地方。出現(xiàn)問題,都采取了哪些行動,以及對自己的這些行動進(jìn)行分析和評價。同時還要確定你的庫存中是否存在違反亞亞馬遜政策和協(xié)議的商品。
第三步、創(chuàng)建行動計劃。
根據(jù)前兩步分析得出的問題提出相應(yīng)的解決方案，就是告訴亞馬遜你將采取什么行動解決銷售權(quán)限被移除的問題這個是重中之重。
第四步、提交申訴信
申訴信和計劃書
申訴信都應(yīng)包含一份行動計劃, 改計劃表明已經(jīng)找到自己的銷售和庫存管理實踐中存在的問題。計劃如何改變自己的銷售策略以解決問題。所有的申訴信和計劃書都秉持一個思路:找到問題,解決問題,末來怎么做。亞馬遜想看到的就是切實有效的行動計劃。我們下面說說幾個計策。
做亞馬遜, 做到被亞馬遜封店鋪了, 說明很多指標(biāo)可能部出現(xiàn)了問題,那么就要從根本上去解決這些問題,然后重新啟航。
既然說到從根本上解決問題,那我們就把最高的事故率都一一列舉:
一、因訂單缺陷較高而被移除。
行動計劃包涵內(nèi)容:首先,確定哪些指標(biāo)(負(fù)面反饋/亞馬遜商城交易保障索賠/信用卡拒付)來達(dá)到馬遜的績效指標(biāo)評估時,需要閱讀買家留下的所有反饋評論。如果評論反映不能及時回復(fù)買家郵件, 你可以在行動計劃中說明安排每日回復(fù)所有買家信函的時間; 如果是產(chǎn)品質(zhì)量破損或者產(chǎn)品與描述不符, 則要在行動計劃中加入產(chǎn)品質(zhì)量把控、 物流服務(wù)優(yōu)化等舉措; 如果是因為未收到產(chǎn)品, 則要在行動計劃中加入更換物流合作商以及發(fā)FBA的事宜。
二、遲發(fā)率較高而被移除
行動計劃包函內(nèi)容: 去后臺查一下設(shè)定的配送交貨周期是否太短,貨代方面是否有問題,你可以往行動計劃中加入修改交貨周期,與物流能力更穩(wěn)定的貨代合作、或者跟亞馬遜承諾發(fā)FBA這種解決間題的方案 。
因配送前取消率較高而被移除,,行動計劃包涵內(nèi)容: 檢查是否由于上架的商品長期缺貨所致,你可以在行動計劃中列出每日監(jiān)控庫存, 以確保自己絕對不會上架無法立即配送的商品,
三、因退款率過高而被移除
行動計劃包涵內(nèi)容:檢查是由于什么原因號致退款,是產(chǎn)品質(zhì)量問題、物流問題還是其他的原因,你可以在行動計劃中加入產(chǎn)品質(zhì)量把控、物流服務(wù)優(yōu)化、售后服務(wù)改進(jìn)等舉措。
策略一：李帶桃僵(適用那種很傻的錯誤無法承認(rèn)的被封的情況)
1.發(fā)錯貨( 庫存發(fā)錯/物流發(fā)錯/貼錯運單等,我遇到過的千奇百怪)
2、沒有熟讀亞馬遜的政策導(dǎo)致的失誤,這個怎么能承認(rèn)
3、其他
所謂李代挑僵,就是把責(zé)任推卸到其他,量然我們說申訴必須先承認(rèn)錯誤,但是這幾種實在是沒辦法承認(rèn)啊,那怎么力?找其他人來背鍋,像發(fā)錯貨,不小心發(fā)了空單,這個時候你一定要想好邏輯,說是工廠或者物流商,此招不可多用。
出現(xiàn)李代桃僵很多可能是你做亞馬遜的時候還沒有學(xué)會多角度分析問題，下面給你幾個tips：
1、設(shè)置配送交貨周期：你設(shè)定的配送交貨周期是否太短?
2、與買家溝通：你是否有效回復(fù)買家的問題，并及時、禮貌的方式回復(fù)他們?
3、在售庫存：你是否長期缺貨并因此被取消訂單?
4、商品信息：你是否在商品評論中準(zhǔn)確描述商品?
5、運達(dá)時間：你的物流合作商物流能力是否能夠在規(guī)定的時間交貨?
6、售貨服務(wù)：出現(xiàn)問題時，你是否積極與買家溝通解決問題?
如果你發(fā)了無數(shù)的申訴郵件，亞馬遜還是沒有回復(fù)，我們再來試試這個模板：
苦肉計
憋住別笑。這也是有成功的案例的。
附:亞馬遜ODR超標(biāo)申訴通過模板
Dear Amazon seller performance team
Thank you for your patience.
I have checked and looked up to the Amazon policy on line and leart more about selling behavior and FBA policy.
1. We have checked our distribution chain carefully, and we find some questions now.
Our parcel shipped by merchant before we use FBA shipping service. Now we have choose FBA service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and Chinese New Year Holiday may make a slip, the supplier shipping about 數(shù)量 empty packages to amazon.
2. Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.
(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!
Best Regards，
店鋪名 service
李代桃僵請仔細(xì)看前面內(nèi)容---即不好承認(rèn)的錯誤用其他可信服的原因去解釋和改進(jìn)。
三十六計之釜底抽薪
Dear Sir/Madam,
Thanksfor your patience.
Weare Amazon seller 店鋪名 and our sales permission suspended due to order defect rate ishigher than the goal of less than 1%.My sales plan is as follows:
1. Based on the circumstances, these 5 ordersplaced at this same time and day. That means we suspect and have good reason tosuspect that these negative feedbacks have intention to pursue unhealthycompetition with our peers. So please kindly check these orders, and you mayalso have such feeling. Following are 5 orders ID(出問題的訂單號)
2.For new account we cannot use FBA service before 時間. Now we havesent a huge swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba物流單號) and we will change the way oflogistics for more than 80% listing to FBA. Use FBA service can help us toproviding better products and excellent service for our customers.
3.We regret for this but we guarantee there is nothing wrong with our products.There is no bad review or feedback before these 5 disputes orders. Since I didcarefully check the order and the package to make sure everything was in goodcondition before shipping it out, Please check our sales records.
4.We always stay in touch with our factory ensure quality of products produced tomeet customer demand. We request for all the sale invoices from our suppliereach time, we have made all the preparations to ensuring product quality andsafety dispute solved satisfactorily.
Pleasecheck our plan and we value our sales opportunities.
Weare anticipating your early reply.
BestRegards
店鋪名 service
釜底抽薪即從每個指標(biāo)上面去發(fā)現(xiàn)自己的問題，逐個擊破，一一解決，一一給方案和計劃。
苦肉計模板上面已給出。
?
?
注：好文忍不住從SurTime賣家生態(tài)系統(tǒng)轉(zhuǎn)載，不服發(fā)出你的解決方法，另外感覺姿勢姐，感覺她是版主有版權(quán)問題找她！O(∩_∩)O哈哈~
亞馬遜因圖片侵權(quán)被禁售，申訴郵件要怎么寫？可有申訴模板參考~
亞馬遜 ? 你是我的右眼 回復(fù)了問題 ? 6 人關(guān)注 ? 3 個回復(fù) ? 19360 次瀏覽 ? 2017-03-23 10:59
eBay買家未收到貨物投訴，我該怎么向eBay申訴，申訴模板怎么寫？
ebay ? 綠耳 回復(fù)了問題 ? 4 人關(guān)注 ? 2 個回復(fù) ? 8129 次瀏覽 ? 2017-03-21 11:20
亞馬遜銷售仿品被移除銷售權(quán)限，請問有申訴信模板嗎？
亞馬遜 ? 投翔不投降 回復(fù)了問題 ? 5 人關(guān)注 ? 3 個回復(fù) ? 7668 次瀏覽 ? 2017-03-20 13:46
亞馬遜ODR（訂單缺陷率）超標(biāo)賬號被凍結(jié)，申訴信怎么寫？有模板嗎？
亞馬遜 ? WIseman 回復(fù)了問題 ? 7 人關(guān)注 ? 4 個回復(fù) ? 28629 次瀏覽 ? 2017-03-20 11:50
wish產(chǎn)品侵權(quán)被罰款，誰有申訴模板或者已經(jīng)成功的借來參考一下？？
wish ? 蒙蒙茶館 回復(fù)了問題 ? 3 人關(guān)注 ? 1 個回復(fù) ? 3401 次瀏覽 ? 2017-03-20 11:07
wish因為延遲發(fā)貨率過高被關(guān)店，有沒有申訴成功的模板借來參考一下！！！
wish ? 新晨費事 回復(fù)了問題 ? 7 人關(guān)注 ? 3 個回復(fù) ? 15640 次瀏覽 ? 2017-03-24 15:26
亞馬遜因賬戶表現(xiàn)差被移除銷售權(quán)申訴模板
亞馬遜 ? Emotiona 發(fā)表了文章 ? 0 個評論 ? 12806 次瀏覽 ? 2017-01-22 11:21
Example 1
因遲發(fā)貨被移除銷售權(quán)
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1、混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2、由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1、為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2、實現(xiàn)我們的目標(biāo)不到4%準(zhǔn)時購物，我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外，我們將更積極地監(jiān)控我們的性能指標(biāo)，以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3、最重要的是，如果我們FBA出售貨物,不會有貨物遲交。而且，客戶將獲得一個完美的購物體驗。所以，出于這個原因，請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA是最好的方法來解決這個問題(貨物遲交)。
4、嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠地，我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售權(quán)的釋放，我有足夠的信心，我們在未來會做得更好，我們承諾它不會再次發(fā)生，請給我們一個機(jī)會。
真誠期待回復(fù)!
......
Example 2
因遲發(fā)貨被移除銷售權(quán)
EX：
To whom it may concern,
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.
We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping， we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.
Thank you for considering this appeal.
Example 3
遲發(fā)貨+缺貨+回復(fù)客戶慢收到A-Z
I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe there are two main reasons this has happened:
Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.
When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.
I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.
Plan of Action:
We are taking the following steps to improve our performance:
Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.
Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.
In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
In evaluating our selling practices, we found a mistake in our inventory upload file.
Our Plan of Action:
Our inventory file has been reviewed. All misclassified condition items have been re-categorized to follow Amazon's Condition Guidelines. Entire inventory has been deleted from Marketplace to reflect all changes.
All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Example 4
回復(fù)買家不及時+產(chǎn)品損壞+加退換貨時間太長收到A-Z，被凍結(jié)賬戶
Dear Seller Performance Team,
Thank you for your concern of our account. Before receiving the performance review notification, we were exactly working with the customers to resolve their problem.
We firmly believe that we're not only providing the product but also the customer service.
Firstly, we're very sorry about our negligence of packaging, and the incaution of carrying and transporting by logistics company which result in defective working condition of one item, we had to ship the replacement but had the customer waiting more time for delivery, they are kind but we are sorry. (講清楚沒包裝運輸過程中導(dǎo)致產(chǎn)品損壞，退換貨時間長讓顧客等很久，自己很抱歉)
Secondly, the incaution of testing and checking up by the tester in factory result in missing indicator light covers of one item, which in normal working condition but give customer defective impression of the product, we had contact with the customer and shipped the missing element, and sorry to bring him inconvenience. (發(fā)貨前的出廠檢查不夠細(xì)致收到的產(chǎn)品缺零部件)
These are our faults due to lack of strict management of the product and service providers.
Thirdly, we're new to Amazon selling and lack of familiarity with the rules and message system using, which result in missing timely response to 4 messages from the buyers on our months ago arranged long holiday, it was supposed the messages would notice timely on mobile phone email system to us but it didn't work, we promise this would never ever happen again to the customers.(沒有及時回復(fù)顧客信息)
We would like to earnestly beg your consideration about the feedback of other items received by other buyers, some of them had left positive feedbacks and reviews to the product and admired our customer service. We promise to provide customers both good products and good customer service.
If we have the chance to continue selling on Amazon, we will do as follows:
1. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in factory. We self will execute sampling check for different production batch and regular visit to production line of the factory every week. Make sure we ship out every item in integral and good working condition.
2. We will ask the factory to package with stronger crash proof and shockproof measure, like filling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
3. We will keep login in the Amazon seller center on PC and check out buyer message at least three times a day, to ensure promptly response to the customer with 12 hours. And passionately handle any queries or complaints or product issues from every customer, will keep notice customer forwardly for the tracking information of the transporting package. To improve the customer experience by pre-sale, in-sale, after-sale process.
We write this sincerely and will try our best to provide good products and customer service on Amazon. Meanwhile, we sincerely hope Amazon team will give serious consideration and give us a new chance. This is not only chance but also hope to us, we eagerly hope we can further develop our undertaking here. Look forward to hearing from your reply. Thank you very much.
Best Regards,
XXX
Example 5
產(chǎn)品圖片與描述和實物不符
客服未及時解決問題收到A-Z
或被移除銷售權(quán)
Dear Amazon Seller Performance Team,
We understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two A-z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.
Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously,the two complaints are nightmare during the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1. Review all of products to make sure that the pictures and descriptions are accurately match with our products.
2. Most importantly, we will complete the investigation more quickly and proactively(within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours
3. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service. 查看全部
因遲發(fā)貨被移除銷售權(quán)
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1、混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2、由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1、為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2、實現(xiàn)我們的目標(biāo)不到4%準(zhǔn)時購物，我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外，我們將更積極地監(jiān)控我們的性能指標(biāo)，以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3、最重要的是，如果我們FBA出售貨物,不會有貨物遲交。而且，客戶將獲得一個完美的購物體驗。所以，出于這個原因，請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA是最好的方法來解決這個問題(貨物遲交)。
4、嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠地，我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售權(quán)的釋放，我有足夠的信心，我們在未來會做得更好，我們承諾它不會再次發(fā)生，請給我們一個機(jī)會。
真誠期待回復(fù)!
......
Example 2
因遲發(fā)貨被移除銷售權(quán)
EX：
To whom it may concern,
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.
We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping， we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.
Thank you for considering this appeal.
Example 3
遲發(fā)貨+缺貨+回復(fù)客戶慢收到A-Z
I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe there are two main reasons this has happened:
Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.
When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.
I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.
Plan of Action:
We are taking the following steps to improve our performance:
Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.
Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.
In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
In evaluating our selling practices, we found a mistake in our inventory upload file.
Our Plan of Action:
Our inventory file has been reviewed. All misclassified condition items have been re-categorized to follow Amazon's Condition Guidelines. Entire inventory has been deleted from Marketplace to reflect all changes.
All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Example 4
回復(fù)買家不及時+產(chǎn)品損壞+加退換貨時間太長收到A-Z，被凍結(jié)賬戶
Dear Seller Performance Team,
Thank you for your concern of our account. Before receiving the performance review notification, we were exactly working with the customers to resolve their problem.
We firmly believe that we're not only providing the product but also the customer service.
Firstly, we're very sorry about our negligence of packaging, and the incaution of carrying and transporting by logistics company which result in defective working condition of one item, we had to ship the replacement but had the customer waiting more time for delivery, they are kind but we are sorry. (講清楚沒包裝運輸過程中導(dǎo)致產(chǎn)品損壞，退換貨時間長讓顧客等很久，自己很抱歉)
Secondly, the incaution of testing and checking up by the tester in factory result in missing indicator light covers of one item, which in normal working condition but give customer defective impression of the product, we had contact with the customer and shipped the missing element, and sorry to bring him inconvenience. (發(fā)貨前的出廠檢查不夠細(xì)致收到的產(chǎn)品缺零部件)
These are our faults due to lack of strict management of the product and service providers.
Thirdly, we're new to Amazon selling and lack of familiarity with the rules and message system using, which result in missing timely response to 4 messages from the buyers on our months ago arranged long holiday, it was supposed the messages would notice timely on mobile phone email system to us but it didn't work, we promise this would never ever happen again to the customers.(沒有及時回復(fù)顧客信息)
We would like to earnestly beg your consideration about the feedback of other items received by other buyers, some of them had left positive feedbacks and reviews to the product and admired our customer service. We promise to provide customers both good products and good customer service.
If we have the chance to continue selling on Amazon, we will do as follows:
1. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in factory. We self will execute sampling check for different production batch and regular visit to production line of the factory every week. Make sure we ship out every item in integral and good working condition.
2. We will ask the factory to package with stronger crash proof and shockproof measure, like filling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
3. We will keep login in the Amazon seller center on PC and check out buyer message at least three times a day, to ensure promptly response to the customer with 12 hours. And passionately handle any queries or complaints or product issues from every customer, will keep notice customer forwardly for the tracking information of the transporting package. To improve the customer experience by pre-sale, in-sale, after-sale process.
We write this sincerely and will try our best to provide good products and customer service on Amazon. Meanwhile, we sincerely hope Amazon team will give serious consideration and give us a new chance. This is not only chance but also hope to us, we eagerly hope we can further develop our undertaking here. Look forward to hearing from your reply. Thank you very much.
Best Regards,
XXX
Example 5
產(chǎn)品圖片與描述和實物不符
客服未及時解決問題收到A-Z
或被移除銷售權(quán)
Dear Amazon Seller Performance Team,
We understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two A-z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.
Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously,the two complaints are nightmare during the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1. Review all of products to make sure that the pictures and descriptions are accurately match with our products.
2. Most importantly, we will complete the investigation more quickly and proactively(within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours
3. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service. 查看全部
Example 1
因遲發(fā)貨被移除銷售權(quán)
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1、混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2、由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1、為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2、實現(xiàn)我們的目標(biāo)不到4%準(zhǔn)時購物，我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外，我們將更積極地監(jiān)控我們的性能指標(biāo)，以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3、最重要的是，如果我們FBA出售貨物,不會有貨物遲交。而且，客戶將獲得一個完美的購物體驗。所以，出于這個原因，請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA是最好的方法來解決這個問題(貨物遲交)。
4、嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠地，我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售權(quán)的釋放，我有足夠的信心，我們在未來會做得更好，我們承諾它不會再次發(fā)生，請給我們一個機(jī)會。
真誠期待回復(fù)!
......
Example 2
因遲發(fā)貨被移除銷售權(quán)
EX：
To whom it may concern,
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.
We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping， we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.
Thank you for considering this appeal.
Example 3
遲發(fā)貨+缺貨+回復(fù)客戶慢收到A-Z
I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe there are two main reasons this has happened:
Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.
When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.
I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.
Plan of Action:
We are taking the following steps to improve our performance:
Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.
Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.
In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
In evaluating our selling practices, we found a mistake in our inventory upload file.
Our Plan of Action:
Our inventory file has been reviewed. All misclassified condition items have been re-categorized to follow Amazon's Condition Guidelines. Entire inventory has been deleted from Marketplace to reflect all changes.
All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Example 4
回復(fù)買家不及時+產(chǎn)品損壞+加退換貨時間太長收到A-Z，被凍結(jié)賬戶
Dear Seller Performance Team,
Thank you for your concern of our account. Before receiving the performance review notification, we were exactly working with the customers to resolve their problem.
We firmly believe that we're not only providing the product but also the customer service.
Firstly, we're very sorry about our negligence of packaging, and the incaution of carrying and transporting by logistics company which result in defective working condition of one item, we had to ship the replacement but had the customer waiting more time for delivery, they are kind but we are sorry. (講清楚沒包裝運輸過程中導(dǎo)致產(chǎn)品損壞，退換貨時間長讓顧客等很久，自己很抱歉)
Secondly, the incaution of testing and checking up by the tester in factory result in missing indicator light covers of one item, which in normal working condition but give customer defective impression of the product, we had contact with the customer and shipped the missing element, and sorry to bring him inconvenience. (發(fā)貨前的出廠檢查不夠細(xì)致收到的產(chǎn)品缺零部件)
These are our faults due to lack of strict management of the product and service providers.
Thirdly, we're new to Amazon selling and lack of familiarity with the rules and message system using, which result in missing timely response to 4 messages from the buyers on our months ago arranged long holiday, it was supposed the messages would notice timely on mobile phone email system to us but it didn't work, we promise this would never ever happen again to the customers.(沒有及時回復(fù)顧客信息)
We would like to earnestly beg your consideration about the feedback of other items received by other buyers, some of them had left positive feedbacks and reviews to the product and admired our customer service. We promise to provide customers both good products and good customer service.
If we have the chance to continue selling on Amazon, we will do as follows:
1. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in factory. We self will execute sampling check for different production batch and regular visit to production line of the factory every week. Make sure we ship out every item in integral and good working condition.
2. We will ask the factory to package with stronger crash proof and shockproof measure, like filling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
3. We will keep login in the Amazon seller center on PC and check out buyer message at least three times a day, to ensure promptly response to the customer with 12 hours. And passionately handle any queries or complaints or product issues from every customer, will keep notice customer forwardly for the tracking information of the transporting package. To improve the customer experience by pre-sale, in-sale, after-sale process.
We write this sincerely and will try our best to provide good products and customer service on Amazon. Meanwhile, we sincerely hope Amazon team will give serious consideration and give us a new chance. This is not only chance but also hope to us, we eagerly hope we can further develop our undertaking here. Look forward to hearing from your reply. Thank you very much.
Best Regards,
XXX
Example 5
產(chǎn)品圖片與描述和實物不符
客服未及時解決問題收到A-Z
或被移除銷售權(quán)
Dear Amazon Seller Performance Team,
We understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two A-z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.
Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously,the two complaints are nightmare during the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1. Review all of products to make sure that the pictures and descriptions are accurately match with our products.
2. Most importantly, we will complete the investigation more quickly and proactively(within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours
3. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
亞馬遜圖片因侵權(quán)被移除的申訴
亞馬遜 ? Emotiona 發(fā)表了文章 ? 0 個評論 ? 11606 次瀏覽 ? 2017-01-22 11:18
Example 1
新店上LISTING時因圖片侵權(quán)被禁售Dear Seller Performance Team，
Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made.
We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager Mr. .... on a lot of details including the can do's and can'ts. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.
However, one of our sales staff ,who is new to the company, accidentally put this product onto the list because we would like to start our sales with 50 skus ( We had 49 skus ready at that time.) He uploaded the product without everyone's else's knowledge and I would in person would like to apologize again for my carelessness in staff management.
Here are the things our company has done to prevent such issue from happening again.
1. We just organized a training again on the can's and can't the sales manager Henry sent us,especially emphasizing on the policy violation including image violation of products and wording violation on product and checked all the product that we have already listed.
2. We deleted all the products that we think that could potentially violate the policies.
3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon.
I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target.
Looking forward to hearing from you.
your name
Example 2
自己拍攝設(shè)計的圖片被告侵權(quán)
Dear Amazon Team,
We received a policy warning stated that Amazon has removed some images form our site because of a rights owner complaint about image(s) that infringe its intellectual property rights.
ASIN:
Complaint ID:
The picture that Amazon has removed:
圖片鏈接：
圖片鏈接：
We always work hard to assure we are meeting the standards set by Amazon and our own standards of quality customer service, it is hard for us to believe that our images infringe others' intellectual property rights. All the photos of this item (ASIN: B01DKFMSEW) was taken and designed by our designer.
Firstly, we contact the rights owner directly to resolve this dispute. We asked the right owner review the pictures,finally, he found that the picture is from us, below is the screenshoot of our e-mail.(Have attached)
Email 1: 郵件鏈接
Email 2: 郵件鏈接
Secondly, We have advised the rights owner to contact Amazon at notice@amazon.co.uk to withdraw the complaint.(I have mentioned it in e-mail)
Thirdly, we can provide all the photo and source file as an evidence.(Please see the attachment)
1. Photo
Taken From:
Shooting Time:
Shooting Location:
2. Source File: You can see how we processing the picutre in Photoshop.
Please review this case, and we are looing for a fair and just reply.If you need additional details, please kindly contact us, we will reply you in the first time.
Best Regards
Lucy 查看全部
新店上LISTING時因圖片侵權(quán)被禁售Dear Seller Performance Team，
Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made.
We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager Mr. .... on a lot of details including the can do's and can'ts. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.
However, one of our sales staff ,who is new to the company, accidentally put this product onto the list because we would like to start our sales with 50 skus ( We had 49 skus ready at that time.) He uploaded the product without everyone's else's knowledge and I would in person would like to apologize again for my carelessness in staff management.
Here are the things our company has done to prevent such issue from happening again.
1. We just organized a training again on the can's and can't the sales manager Henry sent us,especially emphasizing on the policy violation including image violation of products and wording violation on product and checked all the product that we have already listed.
2. We deleted all the products that we think that could potentially violate the policies.
3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon.
I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target.
Looking forward to hearing from you.
your name
Example 2
自己拍攝設(shè)計的圖片被告侵權(quán)
Dear Amazon Team,
We received a policy warning stated that Amazon has removed some images form our site because of a rights owner complaint about image(s) that infringe its intellectual property rights.
ASIN:
Complaint ID:
The picture that Amazon has removed:
圖片鏈接：
圖片鏈接：
We always work hard to assure we are meeting the standards set by Amazon and our own standards of quality customer service, it is hard for us to believe that our images infringe others' intellectual property rights. All the photos of this item (ASIN: B01DKFMSEW) was taken and designed by our designer.
Firstly, we contact the rights owner directly to resolve this dispute. We asked the right owner review the pictures,finally, he found that the picture is from us, below is the screenshoot of our e-mail.(Have attached)
Email 1: 郵件鏈接
Email 2: 郵件鏈接
Secondly, We have advised the rights owner to contact Amazon at notice@amazon.co.uk to withdraw the complaint.(I have mentioned it in e-mail)
Thirdly, we can provide all the photo and source file as an evidence.(Please see the attachment)
1. Photo
Taken From:
Shooting Time:
Shooting Location:
2. Source File: You can see how we processing the picutre in Photoshop.
Please review this case, and we are looing for a fair and just reply.If you need additional details, please kindly contact us, we will reply you in the first time.
Best Regards
Lucy 查看全部
Example 1
新店上LISTING時因圖片侵權(quán)被禁售Dear Seller Performance Team，
Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made.
We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager Mr. .... on a lot of details including the can do's and can'ts. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.
However, one of our sales staff ,who is new to the company, accidentally put this product onto the list because we would like to start our sales with 50 skus ( We had 49 skus ready at that time.) He uploaded the product without everyone's else's knowledge and I would in person would like to apologize again for my carelessness in staff management.
Here are the things our company has done to prevent such issue from happening again.
1. We just organized a training again on the can's and can't the sales manager Henry sent us,especially emphasizing on the policy violation including image violation of products and wording violation on product and checked all the product that we have already listed.
2. We deleted all the products that we think that could potentially violate the policies.
3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon.
I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target.
Looking forward to hearing from you.
your name
Example 2
自己拍攝設(shè)計的圖片被告侵權(quán)
Dear Amazon Team,
We received a policy warning stated that Amazon has removed some images form our site because of a rights owner complaint about image(s) that infringe its intellectual property rights.
ASIN:
Complaint ID:
The picture that Amazon has removed:
圖片鏈接：
圖片鏈接：
We always work hard to assure we are meeting the standards set by Amazon and our own standards of quality customer service, it is hard for us to believe that our images infringe others' intellectual property rights. All the photos of this item (ASIN: B01DKFMSEW) was taken and designed by our designer.
Firstly, we contact the rights owner directly to resolve this dispute. We asked the right owner review the pictures,finally, he found that the picture is from us, below is the screenshoot of our e-mail.(Have attached)
Email 1: 郵件鏈接
Email 2: 郵件鏈接
Secondly, We have advised the rights owner to contact Amazon at notice@amazon.co.uk to withdraw the complaint.(I have mentioned it in e-mail)
Thirdly, we can provide all the photo and source file as an evidence.(Please see the attachment)
1. Photo
Taken From:
Shooting Time:
Shooting Location:
2. Source File: You can see how we processing the picutre in Photoshop.
Please review this case, and we are looing for a fair and just reply.If you need additional details, please kindly contact us, we will reply you in the first time.
Best Regards
Lucy
新店上LISTING時因圖片侵權(quán)被禁售Dear Seller Performance Team，
Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made.
We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager Mr. .... on a lot of details including the can do's and can'ts. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.
However, one of our sales staff ,who is new to the company, accidentally put this product onto the list because we would like to start our sales with 50 skus ( We had 49 skus ready at that time.) He uploaded the product without everyone's else's knowledge and I would in person would like to apologize again for my carelessness in staff management.
Here are the things our company has done to prevent such issue from happening again.
1. We just organized a training again on the can's and can't the sales manager Henry sent us,especially emphasizing on the policy violation including image violation of products and wording violation on product and checked all the product that we have already listed.
2. We deleted all the products that we think that could potentially violate the policies.
3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon.
I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target.
Looking forward to hearing from you.
your name
Example 2
自己拍攝設(shè)計的圖片被告侵權(quán)
Dear Amazon Team,
We received a policy warning stated that Amazon has removed some images form our site because of a rights owner complaint about image(s) that infringe its intellectual property rights.
ASIN:
Complaint ID:
The picture that Amazon has removed:
圖片鏈接：
圖片鏈接：
We always work hard to assure we are meeting the standards set by Amazon and our own standards of quality customer service, it is hard for us to believe that our images infringe others' intellectual property rights. All the photos of this item (ASIN: B01DKFMSEW) was taken and designed by our designer.
Firstly, we contact the rights owner directly to resolve this dispute. We asked the right owner review the pictures,finally, he found that the picture is from us, below is the screenshoot of our e-mail.(Have attached)
Email 1: 郵件鏈接
Email 2: 郵件鏈接
Secondly, We have advised the rights owner to contact Amazon at notice@amazon.co.uk to withdraw the complaint.(I have mentioned it in e-mail)
Thirdly, we can provide all the photo and source file as an evidence.(Please see the attachment)
1. Photo
Taken From:
Shooting Time:
Shooting Location:
2. Source File: You can see how we processing the picutre in Photoshop.
Please review this case, and we are looing for a fair and just reply.If you need additional details, please kindly contact us, we will reply you in the first time.
Best Regards
Lucy
亞馬遜被移除銷售權(quán)申訴模板范文
亞馬遜 ? Emotiona 發(fā)表了文章 ? 0 個評論 ? 19939 次瀏覽 ? 2017-01-22 11:14
Example 1
賣假貨被移除銷售權(quán)
尊敬的亞馬遜賣家績效團(tuán)隊：
我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜列出的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家(該賬戶正式開始銷售于2016年6月份)，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個XX產(chǎn)品里，我們銷售團(tuán)隊在中國市場的中國天貓/淘寶電商平臺上均進(jìn)行了銷售，并且已經(jīng)取得了XX公司的授權(quán)。
由于我們海外銷售時間短，缺乏經(jīng)驗，沒有很清楚的去了解亞馬遜的規(guī)則，對于這一點我們團(tuán)隊感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并保證永久不會再次銷售。
我們團(tuán)隊第一次入駐亞馬遜歐洲站進(jìn)行銷售，在中國市場我們有很好的銷售業(yè)績和口碑，希望亞馬遜賣家團(tuán)隊能考慮我們希望在亞馬遜歐洲站繼續(xù)銷售的真誠，恢復(fù)我們賬號銷售權(quán)。(我們團(tuán)隊可以保證，已經(jīng)銷售和發(fā)運的XX產(chǎn)品均是正品行貨，如后期有客戶投訴說產(chǎn)品是假貨，我們愿意無理由賠償)
如果恢復(fù)我們團(tuán)隊的銷售權(quán)，我們后期銷售計劃如下：
1：首先我們會很認(rèn)真去閱讀學(xué)習(xí)和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：檢查賬號所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我們將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
附件中我提供了我們向xx公司的采購合同及發(fā)票(2016年4月)
中國天貓店鋪網(wǎng)站：xxxxxxxxx
以上是我們團(tuán)隊對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
Example 2
中文版
親愛的賣家支持
今天我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜說的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個產(chǎn)品里，我并不知道這個是一個品牌產(chǎn)品，對于這一點我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并永久不會再次銷售。
通過對我的店鋪指標(biāo)以及客戶反饋，我認(rèn)為亞馬遜應(yīng)該能夠認(rèn)識到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點。
如果恢復(fù)我的銷售權(quán)，我后期銷售計劃如下：
1：首先我會很認(rèn)真去閱讀和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：我會認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：我會檢查我所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
以上是我對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。
我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
期待你的回復(fù)
最真摯的問候
杰森
英文版
Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
店鋪名 查看全部
賣假貨被移除銷售權(quán)
尊敬的亞馬遜賣家績效團(tuán)隊：
我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜列出的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家(該賬戶正式開始銷售于2016年6月份)，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個XX產(chǎn)品里，我們銷售團(tuán)隊在中國市場的中國天貓/淘寶電商平臺上均進(jìn)行了銷售，并且已經(jīng)取得了XX公司的授權(quán)。
由于我們海外銷售時間短，缺乏經(jīng)驗，沒有很清楚的去了解亞馬遜的規(guī)則，對于這一點我們團(tuán)隊感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并保證永久不會再次銷售。
我們團(tuán)隊第一次入駐亞馬遜歐洲站進(jìn)行銷售，在中國市場我們有很好的銷售業(yè)績和口碑，希望亞馬遜賣家團(tuán)隊能考慮我們希望在亞馬遜歐洲站繼續(xù)銷售的真誠，恢復(fù)我們賬號銷售權(quán)。(我們團(tuán)隊可以保證，已經(jīng)銷售和發(fā)運的XX產(chǎn)品均是正品行貨，如后期有客戶投訴說產(chǎn)品是假貨，我們愿意無理由賠償)
如果恢復(fù)我們團(tuán)隊的銷售權(quán)，我們后期銷售計劃如下：
1：首先我們會很認(rèn)真去閱讀學(xué)習(xí)和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：檢查賬號所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我們將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
附件中我提供了我們向xx公司的采購合同及發(fā)票(2016年4月)
中國天貓店鋪網(wǎng)站：xxxxxxxxx
以上是我們團(tuán)隊對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
Example 2
中文版
親愛的賣家支持
今天我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜說的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個產(chǎn)品里，我并不知道這個是一個品牌產(chǎn)品，對于這一點我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并永久不會再次銷售。
通過對我的店鋪指標(biāo)以及客戶反饋，我認(rèn)為亞馬遜應(yīng)該能夠認(rèn)識到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點。
如果恢復(fù)我的銷售權(quán)，我后期銷售計劃如下：
1：首先我會很認(rèn)真去閱讀和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：我會認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：我會檢查我所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
以上是我對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。
我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
期待你的回復(fù)
最真摯的問候
杰森
英文版
Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
店鋪名 查看全部
Example 1
賣假貨被移除銷售權(quán)
尊敬的亞馬遜賣家績效團(tuán)隊：
我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜列出的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家(該賬戶正式開始銷售于2016年6月份)，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個XX產(chǎn)品里，我們銷售團(tuán)隊在中國市場的中國天貓/淘寶電商平臺上均進(jìn)行了銷售，并且已經(jīng)取得了XX公司的授權(quán)。
由于我們海外銷售時間短，缺乏經(jīng)驗，沒有很清楚的去了解亞馬遜的規(guī)則，對于這一點我們團(tuán)隊感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并保證永久不會再次銷售。
我們團(tuán)隊第一次入駐亞馬遜歐洲站進(jìn)行銷售，在中國市場我們有很好的銷售業(yè)績和口碑，希望亞馬遜賣家團(tuán)隊能考慮我們希望在亞馬遜歐洲站繼續(xù)銷售的真誠，恢復(fù)我們賬號銷售權(quán)。(我們團(tuán)隊可以保證，已經(jīng)銷售和發(fā)運的XX產(chǎn)品均是正品行貨，如后期有客戶投訴說產(chǎn)品是假貨，我們愿意無理由賠償)
如果恢復(fù)我們團(tuán)隊的銷售權(quán)，我們后期銷售計劃如下：
1：首先我們會很認(rèn)真去閱讀學(xué)習(xí)和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：檢查賬號所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我們將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
附件中我提供了我們向xx公司的采購合同及發(fā)票(2016年4月)
中國天貓店鋪網(wǎng)站：xxxxxxxxx
以上是我們團(tuán)隊對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
Example 2
中文版
親愛的賣家支持
今天我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜說的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個產(chǎn)品里，我并不知道這個是一個品牌產(chǎn)品，對于這一點我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并永久不會再次銷售。
通過對我的店鋪指標(biāo)以及客戶反饋，我認(rèn)為亞馬遜應(yīng)該能夠認(rèn)識到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點。
如果恢復(fù)我的銷售權(quán)，我后期銷售計劃如下：
1：首先我會很認(rèn)真去閱讀和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：我會認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：我會檢查我所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
以上是我對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。
我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
期待你的回復(fù)
最真摯的問候
杰森
英文版
Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
店鋪名
賣假貨被移除銷售權(quán)
尊敬的亞馬遜賣家績效團(tuán)隊：
我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜列出的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家(該賬戶正式開始銷售于2016年6月份)，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個XX產(chǎn)品里，我們銷售團(tuán)隊在中國市場的中國天貓/淘寶電商平臺上均進(jìn)行了銷售，并且已經(jīng)取得了XX公司的授權(quán)。
由于我們海外銷售時間短，缺乏經(jīng)驗，沒有很清楚的去了解亞馬遜的規(guī)則，對于這一點我們團(tuán)隊感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并保證永久不會再次銷售。
我們團(tuán)隊第一次入駐亞馬遜歐洲站進(jìn)行銷售，在中國市場我們有很好的銷售業(yè)績和口碑，希望亞馬遜賣家團(tuán)隊能考慮我們希望在亞馬遜歐洲站繼續(xù)銷售的真誠，恢復(fù)我們賬號銷售權(quán)。(我們團(tuán)隊可以保證，已經(jīng)銷售和發(fā)運的XX產(chǎn)品均是正品行貨，如后期有客戶投訴說產(chǎn)品是假貨，我們愿意無理由賠償)
如果恢復(fù)我們團(tuán)隊的銷售權(quán)，我們后期銷售計劃如下：
1：首先我們會很認(rèn)真去閱讀學(xué)習(xí)和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：檢查賬號所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我們將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
附件中我提供了我們向xx公司的采購合同及發(fā)票(2016年4月)
中國天貓店鋪網(wǎng)站：xxxxxxxxx
以上是我們團(tuán)隊對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
Example 2
中文版
親愛的賣家支持
今天我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜說的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個產(chǎn)品里，我并不知道這個是一個品牌產(chǎn)品，對于這一點我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并永久不會再次銷售。
通過對我的店鋪指標(biāo)以及客戶反饋，我認(rèn)為亞馬遜應(yīng)該能夠認(rèn)識到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點。
如果恢復(fù)我的銷售權(quán)，我后期銷售計劃如下：
1：首先我會很認(rèn)真去閱讀和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：我會認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：我會檢查我所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
以上是我對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。
我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
期待你的回復(fù)
最真摯的問候
杰森
英文版
Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
店鋪名
亞馬遜郵件回復(fù)模板大全（包括移除差評、移除Feedback、申訴模板）
亞馬遜 ? 埡口的風(fēng) 發(fā)表了文章 ? 0 個評論 ? 103865 次瀏覽 ? 2016-12-26 14:06
向亞馬遜申訴移除差評（買家因送貨時間留下的差評）?
Hi,dear.??
the customer Order Date: November 28. the Estimated Delivery:? ?? ?? ?
Dec 24, 2014 to Jan 13, 2015. Time hasn't arrived yet, the customer gave us a bad review.??
Can you help us to cancel the bad review?thank you very much,best wishes for you!??
Hi,dear. I am apologize for any inconvenience,On September 6, the customer bought products. Amazon rules specified date is Estimated Delivery: Oct 1, 2015 to Oct 20, 2015. Order ID: # 002-4854872-7971445. the item it is on the way now, we hope that will soon be reached, the items in the amazon transportation within the date specified, but the customer gave us a bad review, we have contacted the customer, explains with our customer, but customer didn't reply us, I really want to try to solve the problem for the customer, customer satisfaction, will further improve the way of shipping. Can you help me to delete the feedback, can you give me a chance,okay? thank you for your understanding, really need your help. pls give me a chance. best wishes for you. thank you very much.? ?
請求買家移除feedback（發(fā)錯貨等引起的差評）?
Hi, dear friend,??
We are so sorry to see the review without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?
We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??
Service Team? ?? ?
移除差評?
Hi, dear friend,??
We are so sorry to see the review about the Asin: B00WQI3LPU without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??Service Team??
移除feedback步驟（買家答應(yīng)移除，但是不知道怎么移除）?
Hi,dear friend,thanks for your kindness and understanding.We have refunded you full,pls check your amazon account.Please contact us if you have any concerns.??maybe you can go to the page at the below to help us :?http://www.amazon.com/gp/help/cu ... odeId=537774#remove?Or Please as these step-by-step instructions help us remove your feedback: 1.Go to Amazon.com and click Your Account in the upper right hand corner. 2. Click Your Orders. 3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears. 4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date. 5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears. 6. Select a reason for removing the feedback, and then click Remove Feedback. We apologize for any inconvenience. Your understanding is greatly appreciated. Thanks ! Best wishes for you ! Sincerely, Nikki??What can I do about incorrect negative feedback??
（符合以下條件的差評, 可以向亞馬遜申請移除）? ???
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see Using the Feedback Manager. Amazon will remove feedback only in the following cases:??? The feedback includes words commonly understood to be obscene or profane.??? The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.??? The entire feedback comment is a product review. For example: The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. However, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed: Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. ? The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and? ?determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.? ?? ?We strongly suggest that you work with buyers to resolve negative feedback. However, if you believe that the feedback you received meets any of these criteria, then contact us by clicking the "Contact Seller Support" link at the bottom of this page. Select "Orders" from the left-hand menu and then "Customer feedback problems." We will evaluate the feedback and make a decision whether to remove the feedback. ________________________________________??
請求亞馬遜移除差評：?
Dear Amazon, Please help to remove this 1-star feedback. It is a product review, not a feedback to store. As buyer said, actually our service is very prompt and courteous.??Thank you. Best regards,??Team??
A-Z篇：
給客戶退款以后，給亞馬遜陳述： Hi, dear Amazon, we have already provided The Customer with a full refund, pls see emails to and from the customer??for reference. Thanks BRS Team?
給客戶退全款，請客戶撤銷A-Z索賠： Hi, dear friend, We are so sorry to the A-Z claim that you submitted. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology. we will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role. I hope that It will be a chance to help me to withdraw the A-Z claim. For our mistake, we have already given you a full refund. I know you are a good buyer, you will help me to withdraw the A-Z claim. many many thanks for your support and your kind understanding. looking for your reply. all my best wishes for you. WIKOOL? ?
請求移除A-Z?
Dear Valued Customer,??
We are so sorry to the A-Z claim that you submitted.? ?So sorry for the mistake and any inconvenience caused by it , please accept our sincere apology.? ?We have contacted you on April 9 April 10 and we want to??refund to you, because we have no this product in our warehouse in that time.??We have been waiting for your reply so far, want to regard to the remainder of the order or refund??to you.??Now we have this product, if you also want we reship to you, we will reship you immediately, is it okay for you???Or you want to get a full refund, we will give you full refund.??As a new store, Customers' review will play an important role. I hope that it will be a chance to help me to withdraw the A-Z claim, is it okey for you?? ?All our best wishes for you.??Waiting for your reply.??Sincerely yours, Nikki??
移除A-Z：?
Dear Buyer,??
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.??Here are the steps to withdraw your A-to-z claim in the orders section of Your Account. To withdraw a claim for purchases made on Amazon.com Go to Your Orders Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request.??We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名).??Yours sincerely, _______(店鋪名) Customer Service Team 查看全部
Hi,dear.??
the customer Order Date: November 28. the Estimated Delivery:? ?? ?? ?
Dec 24, 2014 to Jan 13, 2015. Time hasn't arrived yet, the customer gave us a bad review.??
Can you help us to cancel the bad review?thank you very much,best wishes for you!??
Hi,dear. I am apologize for any inconvenience,On September 6, the customer bought products. Amazon rules specified date is Estimated Delivery: Oct 1, 2015 to Oct 20, 2015. Order ID: # 002-4854872-7971445. the item it is on the way now, we hope that will soon be reached, the items in the amazon transportation within the date specified, but the customer gave us a bad review, we have contacted the customer, explains with our customer, but customer didn't reply us, I really want to try to solve the problem for the customer, customer satisfaction, will further improve the way of shipping. Can you help me to delete the feedback, can you give me a chance,okay? thank you for your understanding, really need your help. pls give me a chance. best wishes for you. thank you very much.? ?
請求買家移除feedback（發(fā)錯貨等引起的差評）?
Hi, dear friend,??
We are so sorry to see the review without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?
We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??
Service Team? ?? ?
移除差評?
Hi, dear friend,??
We are so sorry to see the review about the Asin: B00WQI3LPU without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??Service Team??
移除feedback步驟（買家答應(yīng)移除，但是不知道怎么移除）?
Hi,dear friend,thanks for your kindness and understanding.We have refunded you full,pls check your amazon account.Please contact us if you have any concerns.??maybe you can go to the page at the below to help us :?http://www.amazon.com/gp/help/cu ... odeId=537774#remove?Or Please as these step-by-step instructions help us remove your feedback: 1.Go to Amazon.com and click Your Account in the upper right hand corner. 2. Click Your Orders. 3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears. 4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date. 5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears. 6. Select a reason for removing the feedback, and then click Remove Feedback. We apologize for any inconvenience. Your understanding is greatly appreciated. Thanks ! Best wishes for you ! Sincerely, Nikki??What can I do about incorrect negative feedback??
（符合以下條件的差評, 可以向亞馬遜申請移除）? ???
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see Using the Feedback Manager. Amazon will remove feedback only in the following cases:??? The feedback includes words commonly understood to be obscene or profane.??? The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.??? The entire feedback comment is a product review. For example: The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. However, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed: Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. ? The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and? ?determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.? ?? ?We strongly suggest that you work with buyers to resolve negative feedback. However, if you believe that the feedback you received meets any of these criteria, then contact us by clicking the "Contact Seller Support" link at the bottom of this page. Select "Orders" from the left-hand menu and then "Customer feedback problems." We will evaluate the feedback and make a decision whether to remove the feedback. ________________________________________??
請求亞馬遜移除差評：?
Dear Amazon, Please help to remove this 1-star feedback. It is a product review, not a feedback to store. As buyer said, actually our service is very prompt and courteous.??Thank you. Best regards,??Team??
A-Z篇：
給客戶退款以后，給亞馬遜陳述： Hi, dear Amazon, we have already provided The Customer with a full refund, pls see emails to and from the customer??for reference. Thanks BRS Team?
給客戶退全款，請客戶撤銷A-Z索賠： Hi, dear friend, We are so sorry to the A-Z claim that you submitted. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology. we will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role. I hope that It will be a chance to help me to withdraw the A-Z claim. For our mistake, we have already given you a full refund. I know you are a good buyer, you will help me to withdraw the A-Z claim. many many thanks for your support and your kind understanding. looking for your reply. all my best wishes for you. WIKOOL? ?
請求移除A-Z?
Dear Valued Customer,??
We are so sorry to the A-Z claim that you submitted.? ?So sorry for the mistake and any inconvenience caused by it , please accept our sincere apology.? ?We have contacted you on April 9 April 10 and we want to??refund to you, because we have no this product in our warehouse in that time.??We have been waiting for your reply so far, want to regard to the remainder of the order or refund??to you.??Now we have this product, if you also want we reship to you, we will reship you immediately, is it okay for you???Or you want to get a full refund, we will give you full refund.??As a new store, Customers' review will play an important role. I hope that it will be a chance to help me to withdraw the A-Z claim, is it okey for you?? ?All our best wishes for you.??Waiting for your reply.??Sincerely yours, Nikki??
移除A-Z：?
Dear Buyer,??
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.??Here are the steps to withdraw your A-to-z claim in the orders section of Your Account. To withdraw a claim for purchases made on Amazon.com Go to Your Orders Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request.??We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名).??Yours sincerely, _______(店鋪名) Customer Service Team 查看全部
向亞馬遜申訴移除差評（買家因送貨時間留下的差評）?
Hi,dear.??
the customer Order Date: November 28. the Estimated Delivery:? ?? ?? ?
Dec 24, 2014 to Jan 13, 2015. Time hasn't arrived yet, the customer gave us a bad review.??
Can you help us to cancel the bad review?thank you very much,best wishes for you!??
Hi,dear. I am apologize for any inconvenience,On September 6, the customer bought products. Amazon rules specified date is Estimated Delivery: Oct 1, 2015 to Oct 20, 2015. Order ID: # 002-4854872-7971445. the item it is on the way now, we hope that will soon be reached, the items in the amazon transportation within the date specified, but the customer gave us a bad review, we have contacted the customer, explains with our customer, but customer didn't reply us, I really want to try to solve the problem for the customer, customer satisfaction, will further improve the way of shipping. Can you help me to delete the feedback, can you give me a chance,okay? thank you for your understanding, really need your help. pls give me a chance. best wishes for you. thank you very much.? ?
請求買家移除feedback（發(fā)錯貨等引起的差評）?
Hi, dear friend,??
We are so sorry to see the review without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?
We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??
Service Team? ?? ?
移除差評?
Hi, dear friend,??
We are so sorry to see the review about the Asin: B00WQI3LPU without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??Service Team??
移除feedback步驟（買家答應(yīng)移除，但是不知道怎么移除）?
Hi,dear friend,thanks for your kindness and understanding.We have refunded you full,pls check your amazon account.Please contact us if you have any concerns.??maybe you can go to the page at the below to help us :?http://www.amazon.com/gp/help/cu ... odeId=537774#remove?Or Please as these step-by-step instructions help us remove your feedback: 1.Go to Amazon.com and click Your Account in the upper right hand corner. 2. Click Your Orders. 3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears. 4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date. 5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears. 6. Select a reason for removing the feedback, and then click Remove Feedback. We apologize for any inconvenience. Your understanding is greatly appreciated. Thanks ! Best wishes for you ! Sincerely, Nikki??What can I do about incorrect negative feedback??
（符合以下條件的差評, 可以向亞馬遜申請移除）? ???
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see Using the Feedback Manager. Amazon will remove feedback only in the following cases:??? The feedback includes words commonly understood to be obscene or profane.??? The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.??? The entire feedback comment is a product review. For example: The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. However, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed: Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. ? The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and? ?determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.? ?? ?We strongly suggest that you work with buyers to resolve negative feedback. However, if you believe that the feedback you received meets any of these criteria, then contact us by clicking the "Contact Seller Support" link at the bottom of this page. Select "Orders" from the left-hand menu and then "Customer feedback problems." We will evaluate the feedback and make a decision whether to remove the feedback. ________________________________________??
請求亞馬遜移除差評：?
Dear Amazon, Please help to remove this 1-star feedback. It is a product review, not a feedback to store. As buyer said, actually our service is very prompt and courteous.??Thank you. Best regards,??Team??
A-Z篇：
給客戶退款以后，給亞馬遜陳述： Hi, dear Amazon, we have already provided The Customer with a full refund, pls see emails to and from the customer??for reference. Thanks BRS Team?
給客戶退全款，請客戶撤銷A-Z索賠： Hi, dear friend, We are so sorry to the A-Z claim that you submitted. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology. we will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role. I hope that It will be a chance to help me to withdraw the A-Z claim. For our mistake, we have already given you a full refund. I know you are a good buyer, you will help me to withdraw the A-Z claim. many many thanks for your support and your kind understanding. looking for your reply. all my best wishes for you. WIKOOL? ?
請求移除A-Z?
Dear Valued Customer,??
We are so sorry to the A-Z claim that you submitted.? ?So sorry for the mistake and any inconvenience caused by it , please accept our sincere apology.? ?We have contacted you on April 9 April 10 and we want to??refund to you, because we have no this product in our warehouse in that time.??We have been waiting for your reply so far, want to regard to the remainder of the order or refund??to you.??Now we have this product, if you also want we reship to you, we will reship you immediately, is it okay for you???Or you want to get a full refund, we will give you full refund.??As a new store, Customers' review will play an important role. I hope that it will be a chance to help me to withdraw the A-Z claim, is it okey for you?? ?All our best wishes for you.??Waiting for your reply.??Sincerely yours, Nikki??
移除A-Z：?
Dear Buyer,??
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.??Here are the steps to withdraw your A-to-z claim in the orders section of Your Account. To withdraw a claim for purchases made on Amazon.com Go to Your Orders Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request.??We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名).??Yours sincerely, _______(店鋪名) Customer Service Team
Hi,dear.??
the customer Order Date: November 28. the Estimated Delivery:? ?? ?? ?
Dec 24, 2014 to Jan 13, 2015. Time hasn't arrived yet, the customer gave us a bad review.??
Can you help us to cancel the bad review?thank you very much,best wishes for you!??
Hi,dear. I am apologize for any inconvenience,On September 6, the customer bought products. Amazon rules specified date is Estimated Delivery: Oct 1, 2015 to Oct 20, 2015. Order ID: # 002-4854872-7971445. the item it is on the way now, we hope that will soon be reached, the items in the amazon transportation within the date specified, but the customer gave us a bad review, we have contacted the customer, explains with our customer, but customer didn't reply us, I really want to try to solve the problem for the customer, customer satisfaction, will further improve the way of shipping. Can you help me to delete the feedback, can you give me a chance,okay? thank you for your understanding, really need your help. pls give me a chance. best wishes for you. thank you very much.? ?
請求買家移除feedback（發(fā)錯貨等引起的差評）?
Hi, dear friend,??
We are so sorry to see the review without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?
We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??
Service Team? ?? ?
移除差評?
Hi, dear friend,??
We are so sorry to see the review about the Asin: B00WQI3LPU without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??Service Team??
移除feedback步驟（買家答應(yīng)移除，但是不知道怎么移除）?
Hi,dear friend,thanks for your kindness and understanding.We have refunded you full,pls check your amazon account.Please contact us if you have any concerns.??maybe you can go to the page at the below to help us :?http://www.amazon.com/gp/help/cu ... odeId=537774#remove?Or Please as these step-by-step instructions help us remove your feedback: 1.Go to Amazon.com and click Your Account in the upper right hand corner. 2. Click Your Orders. 3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears. 4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date. 5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears. 6. Select a reason for removing the feedback, and then click Remove Feedback. We apologize for any inconvenience. Your understanding is greatly appreciated. Thanks ! Best wishes for you ! Sincerely, Nikki??What can I do about incorrect negative feedback??
（符合以下條件的差評, 可以向亞馬遜申請移除）? ???
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see Using the Feedback Manager. Amazon will remove feedback only in the following cases:??? The feedback includes words commonly understood to be obscene or profane.??? The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.??? The entire feedback comment is a product review. For example: The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. However, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed: Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. ? The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and? ?determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.? ?? ?We strongly suggest that you work with buyers to resolve negative feedback. However, if you believe that the feedback you received meets any of these criteria, then contact us by clicking the "Contact Seller Support" link at the bottom of this page. Select "Orders" from the left-hand menu and then "Customer feedback problems." We will evaluate the feedback and make a decision whether to remove the feedback. ________________________________________??
請求亞馬遜移除差評：?
Dear Amazon, Please help to remove this 1-star feedback. It is a product review, not a feedback to store. As buyer said, actually our service is very prompt and courteous.??Thank you. Best regards,??Team??
A-Z篇：
給客戶退款以后，給亞馬遜陳述： Hi, dear Amazon, we have already provided The Customer with a full refund, pls see emails to and from the customer??for reference. Thanks BRS Team?
給客戶退全款，請客戶撤銷A-Z索賠： Hi, dear friend, We are so sorry to the A-Z claim that you submitted. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology. we will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role. I hope that It will be a chance to help me to withdraw the A-Z claim. For our mistake, we have already given you a full refund. I know you are a good buyer, you will help me to withdraw the A-Z claim. many many thanks for your support and your kind understanding. looking for your reply. all my best wishes for you. WIKOOL? ?
請求移除A-Z?
Dear Valued Customer,??
We are so sorry to the A-Z claim that you submitted.? ?So sorry for the mistake and any inconvenience caused by it , please accept our sincere apology.? ?We have contacted you on April 9 April 10 and we want to??refund to you, because we have no this product in our warehouse in that time.??We have been waiting for your reply so far, want to regard to the remainder of the order or refund??to you.??Now we have this product, if you also want we reship to you, we will reship you immediately, is it okay for you???Or you want to get a full refund, we will give you full refund.??As a new store, Customers' review will play an important role. I hope that it will be a chance to help me to withdraw the A-Z claim, is it okey for you?? ?All our best wishes for you.??Waiting for your reply.??Sincerely yours, Nikki??
移除A-Z：?
Dear Buyer,??
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.??Here are the steps to withdraw your A-to-z claim in the orders section of Your Account. To withdraw a claim for purchases made on Amazon.com Go to Your Orders Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request.??We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名).??Yours sincerely, _______(店鋪名) Customer Service Team
亞馬遜賬號被剝奪銷售權(quán)之后，官方建議申訴模板
申訴 ? 小刀 發(fā)表了文章 ? 1 個評論 ? 12669 次瀏覽 ? 2016-12-22 17:20
Appeal the Removal of Selling Privileges
What can I do to keep selling on Amazon?
If your selling privileges have been removed, they may be eligible for reinstatement. Here's how to appeal:
Step 1: Determine why your selling privileges were removed
Read the notice you received from Amazon to determine whether your account was suspended/blocked for poor performance, or for one or more violations of our selling Policies and Agreements.
Step 2:??Evaluate your selling practices
Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction, and your inventory for items that are in violation of our Policies and Agreements.
Step 3:??Create a Plan of Action
Create a Plan of Action outlining the steps you will take to correct the problems you identified in Step 2. Providing a precise??Plan of Action that can effectively address the problems improves the chance that your selling privileges may be reinstated.
Step 4:??Send your appeal to Amazon
Once you have created your Plan of Action, send it to Seller Performance with your request for reinstatement.
In your selling account, on the Performance tab, click Performance Notifications.?
Find the notice you received about the removal of your selling privileges and click the "Appeal" button, and then the "Appeal decision" button.?
Enter your Plan of Action details in the form provided. Also be sure to include a telephone number where we can contact you if necessary.
Click "Submit appeal" to send your completed appeal to Seller Performance.
Step 5:??Watch your e-mail for a decision from Amazon
After receiving your Plan of Action, we'll notify you of our decision by e-mail, usually within 48 hours. We review all appeals carefully; however, submission of an appeal does not guarantee reinstatement of your selling privileges.
How do I create a Plan of Action?
Your appeal should always include a Plan of Action that shows you have identified the problems in your selling and/or inventory management practices and addresses how you will change your practices to resolve them. Below are a few examples to illustrate this.
Performance Issues
Example 1: The notice from Seller Performance indicates your selling privileges were removed due to a high order defect rate.Action:??Check your customer metrics page to determine which metric (negative feedback, A-to-z Guarantee claims, and/or credit card chargebacks) does not meet our performance targets. You may find, for instance, that your percentage of negative feedback does not meet the target. As you evaluate your account, you may want to read all of the feedback comments left for you by buyers. If comments reflect a lack of response from you to buyer e-mails, your Plan of Action may include scheduling time every day to respond to all buyer correspondence.
Example 2: The notice from Seller Performance indicates that your selling privileges were removed due to a high late shipment rate and your customer metrics show that the late shipment rate does not meet our performance target. Action:??After you’ve shipped your orders and confirmed 100% of the shipments, you could review your feedback and order fulfillment practices. You may find that you have not shipped orders within two days of the order date because your order volume has increased. Your Plan of Action may include adjusting your processes to manage a larger volume of orders.
Example 3: The notice received from Seller Performance indicates that your selling privileges were removed due to a high pre-fulfillment order cancel rate and your customer metrics show that your cancel rate does not meet our performance target. Action: You could review your inventory management and/or inventory control processes. You may find that your high cancel rate is due to being chronically out of stock of listed items. Your Plan of Action may include monitoring your inventory daily to make sure you never list items you cannot ship immediately.
When evaluating your selling practices, here are some areas you may want to review:
Shipment of orders – are you shipping your items within 2 days of the order date?
Communication with buyers – are you effectively responding to buyer questions and doing so promptly and politely?
Stocking inventory – are you consistently running out of inventory and cancelling orders?
Listings – are you describing your items accurately in your listing comments?
Policy Violations
If your selling privileges were removed for violations of our policies, review your inventory to determine whether it includes Restricted Products, and compare your selling practices with our Selling Policies.
Example: The notice from Seller Performance indicates that your selling privileges were removed for selling promotional versions of media (prohibited on Amazon.com).??Action: You could review your inventory and your inventory intake process. You may find that your supplier includes promo CDs in their shipments. Your Plan of Action might include immediately removing those items from your inventory, and then making changes to ensure you review your inventory regularly to remove promotional media.
? 查看全部
What can I do to keep selling on Amazon?
If your selling privileges have been removed, they may be eligible for reinstatement. Here's how to appeal:
Step 1: Determine why your selling privileges were removed
Read the notice you received from Amazon to determine whether your account was suspended/blocked for poor performance, or for one or more violations of our selling Policies and Agreements.
Step 2:??Evaluate your selling practices
Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction, and your inventory for items that are in violation of our Policies and Agreements.
Step 3:??Create a Plan of Action
Create a Plan of Action outlining the steps you will take to correct the problems you identified in Step 2. Providing a precise??Plan of Action that can effectively address the problems improves the chance that your selling privileges may be reinstated.
Step 4:??Send your appeal to Amazon
Once you have created your Plan of Action, send it to Seller Performance with your request for reinstatement.
In your selling account, on the Performance tab, click Performance Notifications.?
Find the notice you received about the removal of your selling privileges and click the "Appeal" button, and then the "Appeal decision" button.?
Enter your Plan of Action details in the form provided. Also be sure to include a telephone number where we can contact you if necessary.
Click "Submit appeal" to send your completed appeal to Seller Performance.
Step 5:??Watch your e-mail for a decision from Amazon
After receiving your Plan of Action, we'll notify you of our decision by e-mail, usually within 48 hours. We review all appeals carefully; however, submission of an appeal does not guarantee reinstatement of your selling privileges.
How do I create a Plan of Action?
Your appeal should always include a Plan of Action that shows you have identified the problems in your selling and/or inventory management practices and addresses how you will change your practices to resolve them. Below are a few examples to illustrate this.
Performance Issues
Example 1: The notice from Seller Performance indicates your selling privileges were removed due to a high order defect rate.Action:??Check your customer metrics page to determine which metric (negative feedback, A-to-z Guarantee claims, and/or credit card chargebacks) does not meet our performance targets. You may find, for instance, that your percentage of negative feedback does not meet the target. As you evaluate your account, you may want to read all of the feedback comments left for you by buyers. If comments reflect a lack of response from you to buyer e-mails, your Plan of Action may include scheduling time every day to respond to all buyer correspondence.
Example 2: The notice from Seller Performance indicates that your selling privileges were removed due to a high late shipment rate and your customer metrics show that the late shipment rate does not meet our performance target. Action:??After you’ve shipped your orders and confirmed 100% of the shipments, you could review your feedback and order fulfillment practices. You may find that you have not shipped orders within two days of the order date because your order volume has increased. Your Plan of Action may include adjusting your processes to manage a larger volume of orders.
Example 3: The notice received from Seller Performance indicates that your selling privileges were removed due to a high pre-fulfillment order cancel rate and your customer metrics show that your cancel rate does not meet our performance target. Action: You could review your inventory management and/or inventory control processes. You may find that your high cancel rate is due to being chronically out of stock of listed items. Your Plan of Action may include monitoring your inventory daily to make sure you never list items you cannot ship immediately.
When evaluating your selling practices, here are some areas you may want to review:
Shipment of orders – are you shipping your items within 2 days of the order date?
Communication with buyers – are you effectively responding to buyer questions and doing so promptly and politely?
Stocking inventory – are you consistently running out of inventory and cancelling orders?
Listings – are you describing your items accurately in your listing comments?
Policy Violations
If your selling privileges were removed for violations of our policies, review your inventory to determine whether it includes Restricted Products, and compare your selling practices with our Selling Policies.
Example: The notice from Seller Performance indicates that your selling privileges were removed for selling promotional versions of media (prohibited on Amazon.com).??Action: You could review your inventory and your inventory intake process. You may find that your supplier includes promo CDs in their shipments. Your Plan of Action might include immediately removing those items from your inventory, and then making changes to ensure you review your inventory regularly to remove promotional media.
? 查看全部
Appeal the Removal of Selling Privileges
What can I do to keep selling on Amazon?
If your selling privileges have been removed, they may be eligible for reinstatement. Here's how to appeal:
Step 1: Determine why your selling privileges were removed
Read the notice you received from Amazon to determine whether your account was suspended/blocked for poor performance, or for one or more violations of our selling Policies and Agreements.
Step 2:??Evaluate your selling practices
Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction, and your inventory for items that are in violation of our Policies and Agreements.
Step 3:??Create a Plan of Action
Create a Plan of Action outlining the steps you will take to correct the problems you identified in Step 2. Providing a precise??Plan of Action that can effectively address the problems improves the chance that your selling privileges may be reinstated.
Step 4:??Send your appeal to Amazon
Once you have created your Plan of Action, send it to Seller Performance with your request for reinstatement.
In your selling account, on the Performance tab, click Performance Notifications.?
Find the notice you received about the removal of your selling privileges and click the "Appeal" button, and then the "Appeal decision" button.?
Enter your Plan of Action details in the form provided. Also be sure to include a telephone number where we can contact you if necessary.
Click "Submit appeal" to send your completed appeal to Seller Performance.
Step 5:??Watch your e-mail for a decision from Amazon
After receiving your Plan of Action, we'll notify you of our decision by e-mail, usually within 48 hours. We review all appeals carefully; however, submission of an appeal does not guarantee reinstatement of your selling privileges.
How do I create a Plan of Action?
Your appeal should always include a Plan of Action that shows you have identified the problems in your selling and/or inventory management practices and addresses how you will change your practices to resolve them. Below are a few examples to illustrate this.
Performance Issues
Example 1: The notice from Seller Performance indicates your selling privileges were removed due to a high order defect rate.Action:??Check your customer metrics page to determine which metric (negative feedback, A-to-z Guarantee claims, and/or credit card chargebacks) does not meet our performance targets. You may find, for instance, that your percentage of negative feedback does not meet the target. As you evaluate your account, you may want to read all of the feedback comments left for you by buyers. If comments reflect a lack of response from you to buyer e-mails, your Plan of Action may include scheduling time every day to respond to all buyer correspondence.
Example 2: The notice from Seller Performance indicates that your selling privileges were removed due to a high late shipment rate and your customer metrics show that the late shipment rate does not meet our performance target. Action:??After you’ve shipped your orders and confirmed 100% of the shipments, you could review your feedback and order fulfillment practices. You may find that you have not shipped orders within two days of the order date because your order volume has increased. Your Plan of Action may include adjusting your processes to manage a larger volume of orders.
Example 3: The notice received from Seller Performance indicates that your selling privileges were removed due to a high pre-fulfillment order cancel rate and your customer metrics show that your cancel rate does not meet our performance target. Action: You could review your inventory management and/or inventory control processes. You may find that your high cancel rate is due to being chronically out of stock of listed items. Your Plan of Action may include monitoring your inventory daily to make sure you never list items you cannot ship immediately.
When evaluating your selling practices, here are some areas you may want to review:
Shipment of orders – are you shipping your items within 2 days of the order date?
Communication with buyers – are you effectively responding to buyer questions and doing so promptly and politely?
Stocking inventory – are you consistently running out of inventory and cancelling orders?
Listings – are you describing your items accurately in your listing comments?
Policy Violations
If your selling privileges were removed for violations of our policies, review your inventory to determine whether it includes Restricted Products, and compare your selling practices with our Selling Policies.
Example: The notice from Seller Performance indicates that your selling privileges were removed for selling promotional versions of media (prohibited on Amazon.com).??Action: You could review your inventory and your inventory intake process. You may find that your supplier includes promo CDs in their shipments. Your Plan of Action might include immediately removing those items from your inventory, and then making changes to ensure you review your inventory regularly to remove promotional media.
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What can I do to keep selling on Amazon?
If your selling privileges have been removed, they may be eligible for reinstatement. Here's how to appeal:
Step 1: Determine why your selling privileges were removed
Read the notice you received from Amazon to determine whether your account was suspended/blocked for poor performance, or for one or more violations of our selling Policies and Agreements.
Step 2:??Evaluate your selling practices
Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction, and your inventory for items that are in violation of our Policies and Agreements.
Step 3:??Create a Plan of Action
Create a Plan of Action outlining the steps you will take to correct the problems you identified in Step 2. Providing a precise??Plan of Action that can effectively address the problems improves the chance that your selling privileges may be reinstated.
Step 4:??Send your appeal to Amazon
Once you have created your Plan of Action, send it to Seller Performance with your request for reinstatement.
In your selling account, on the Performance tab, click Performance Notifications.?
Find the notice you received about the removal of your selling privileges and click the "Appeal" button, and then the "Appeal decision" button.?
Enter your Plan of Action details in the form provided. Also be sure to include a telephone number where we can contact you if necessary.
Click "Submit appeal" to send your completed appeal to Seller Performance.
Step 5:??Watch your e-mail for a decision from Amazon
After receiving your Plan of Action, we'll notify you of our decision by e-mail, usually within 48 hours. We review all appeals carefully; however, submission of an appeal does not guarantee reinstatement of your selling privileges.
How do I create a Plan of Action?
Your appeal should always include a Plan of Action that shows you have identified the problems in your selling and/or inventory management practices and addresses how you will change your practices to resolve them. Below are a few examples to illustrate this.
Performance Issues
Example 1: The notice from Seller Performance indicates your selling privileges were removed due to a high order defect rate.Action:??Check your customer metrics page to determine which metric (negative feedback, A-to-z Guarantee claims, and/or credit card chargebacks) does not meet our performance targets. You may find, for instance, that your percentage of negative feedback does not meet the target. As you evaluate your account, you may want to read all of the feedback comments left for you by buyers. If comments reflect a lack of response from you to buyer e-mails, your Plan of Action may include scheduling time every day to respond to all buyer correspondence.
Example 2: The notice from Seller Performance indicates that your selling privileges were removed due to a high late shipment rate and your customer metrics show that the late shipment rate does not meet our performance target. Action:??After you’ve shipped your orders and confirmed 100% of the shipments, you could review your feedback and order fulfillment practices. You may find that you have not shipped orders within two days of the order date because your order volume has increased. Your Plan of Action may include adjusting your processes to manage a larger volume of orders.
Example 3: The notice received from Seller Performance indicates that your selling privileges were removed due to a high pre-fulfillment order cancel rate and your customer metrics show that your cancel rate does not meet our performance target. Action: You could review your inventory management and/or inventory control processes. You may find that your high cancel rate is due to being chronically out of stock of listed items. Your Plan of Action may include monitoring your inventory daily to make sure you never list items you cannot ship immediately.
When evaluating your selling practices, here are some areas you may want to review:
Shipment of orders – are you shipping your items within 2 days of the order date?
Communication with buyers – are you effectively responding to buyer questions and doing so promptly and politely?
Stocking inventory – are you consistently running out of inventory and cancelling orders?
Listings – are you describing your items accurately in your listing comments?
Policy Violations
If your selling privileges were removed for violations of our policies, review your inventory to determine whether it includes Restricted Products, and compare your selling practices with our Selling Policies.
Example: The notice from Seller Performance indicates that your selling privileges were removed for selling promotional versions of media (prohibited on Amazon.com).??Action: You could review your inventory and your inventory intake process. You may find that your supplier includes promo CDs in their shipments. Your Plan of Action might include immediately removing those items from your inventory, and then making changes to ensure you review your inventory regularly to remove promotional media.
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亞馬遜美國店鋪侵權(quán)被投訴被封，跪求申訴模板？
申訴 ? kylexiu 回復(fù)了問題 ? 7 人關(guān)注 ? 4 個回復(fù) ? 19983 次瀏覽 ? 2018-01-26 17:00
亞馬遜ODR超標(biāo)申訴方法(附模板)!
亞馬遜 ? 我要養(yǎng)條大狗 發(fā)表了文章 ? 4 個評論 ? 77748 次瀏覽 ? 2017-04-26 14:18
?很多賣家收到賬戶被封郵件都先罵娘，罵完了也沒用你還是得干活啊!那么亞馬遜ODR超標(biāo)怎么申訴呢?
首先分析銷售權(quán)限被移除的原因：
1.績效較差:各項指標(biāo)(例如:訂單缺陷率、取消率、有效跟蹤單率、遲發(fā)率等)未達(dá)到亞馬遜平臺的績效目標(biāo)。
2.違反了亞馬遜,的銷售政策,例如:銷售假冒偽劣產(chǎn)品,威脅或者恐嚇買家。
3.違反了亞馬遜有關(guān)受限商品的規(guī)定, 一些限制類的產(chǎn)品很多中國賣家是沒有銷售權(quán)限的, 如果違反相關(guān)規(guī)定也會被移除銷售權(quán)。
4.侵權(quán)。
重點講ODR申訴，只要你做的是申訴，首先要有思路。具體思路如下：
第一步 明確你的銷售權(quán)限被移除的原因。
詳細(xì)的分析具體導(dǎo)致你的銷售權(quán)限被移除的原因, 是因為:
1 績效較差or2.因為違反了亞馬遜的銷售政策和協(xié)議而被取消,例如: ODR超標(biāo)、有效跟蹤單率過低、銷售假冒偽劣產(chǎn)品等 。
怎么分析?
最直接的方法:進(jìn)后臺的績效板塊進(jìn)行詳細(xì)的分析,看具體是哪些指標(biāo)起標(biāo)了。
1 如果是0DR超標(biāo), 那都是由什么原因造成的, 有多少個差評,多少個A-Z,多少個拒付,造成差評、 A-Z、拒付的原因是什么?
2.如果是有效跟蹤單率過低,為什么有效跟蹤單率那么低?是物流公司問題還是自己的發(fā)貨問題?如果是及時回復(fù)率過低,為什么不能及時回復(fù)信息? 將自己可能導(dǎo)致銷售權(quán)限被移除的原因做一個徹底的分析 。
第二步 評估自己的銷售流程
賬戶被封, 一定要分析自己的銷售過程是否有問題一一產(chǎn)品質(zhì)量把關(guān)、物流服務(wù)、售后服務(wù)等是否有需要完善的地方。出現(xiàn)問題,都采取了哪些行動,以及對自己的這些行動進(jìn)行分析和評價。同時還要確定你的庫存中是否存在違反亞亞馬遜政策和協(xié)議的商品。
第三步、創(chuàng)建行動計劃。
根據(jù)前兩步分析得出的問題提出相應(yīng)的解決方案，就是告訴亞馬遜你將采取什么行動解決銷售權(quán)限被移除的問題這個是重中之重。
第四步、提交申訴信
申訴信和計劃書
申訴信都應(yīng)包含一份行動計劃, 改計劃表明已經(jīng)找到自己的銷售和庫存管理實踐中存在的問題。計劃如何改變自己的銷售策略以解決問題。所有的申訴信和計劃書都秉持一個思路:找到問題,解決問題,末來怎么做。亞馬遜想看到的就是切實有效的行動計劃。我們下面說說幾個計策。
做亞馬遜, 做到被亞馬遜封店鋪了, 說明很多指標(biāo)可能部出現(xiàn)了問題,那么就要從根本上去解決這些問題,然后重新啟航。
既然說到從根本上解決問題,那我們就把最高的事故率都一一列舉:
一、因訂單缺陷較高而被移除。
行動計劃包涵內(nèi)容:首先,確定哪些指標(biāo)(負(fù)面反饋/亞馬遜商城交易保障索賠/信用卡拒付)來達(dá)到馬遜的績效指標(biāo)評估時,需要閱讀買家留下的所有反饋評論。如果評論反映不能及時回復(fù)買家郵件, 你可以在行動計劃中說明安排每日回復(fù)所有買家信函的時間; 如果是產(chǎn)品質(zhì)量破損或者產(chǎn)品與描述不符, 則要在行動計劃中加入產(chǎn)品質(zhì)量把控、 物流服務(wù)優(yōu)化等舉措; 如果是因為未收到產(chǎn)品, 則要在行動計劃中加入更換物流合作商以及發(fā)FBA的事宜。
二、遲發(fā)率較高而被移除
行動計劃包函內(nèi)容: 去后臺查一下設(shè)定的配送交貨周期是否太短,貨代方面是否有問題,你可以往行動計劃中加入修改交貨周期,與物流能力更穩(wěn)定的貨代合作、或者跟亞馬遜承諾發(fā)FBA這種解決間題的方案 。
因配送前取消率較高而被移除,,行動計劃包涵內(nèi)容: 檢查是否由于上架的商品長期缺貨所致,你可以在行動計劃中列出每日監(jiān)控庫存, 以確保自己絕對不會上架無法立即配送的商品,
三、因退款率過高而被移除
行動計劃包涵內(nèi)容:檢查是由于什么原因號致退款,是產(chǎn)品質(zhì)量問題、物流問題還是其他的原因,你可以在行動計劃中加入產(chǎn)品質(zhì)量把控、物流服務(wù)優(yōu)化、售后服務(wù)改進(jìn)等舉措。
策略一：李帶桃僵(適用那種很傻的錯誤無法承認(rèn)的被封的情況)
1.發(fā)錯貨( 庫存發(fā)錯/物流發(fā)錯/貼錯運單等,我遇到過的千奇百怪)
2、沒有熟讀亞馬遜的政策導(dǎo)致的失誤,這個怎么能承認(rèn)
3、其他
所謂李代挑僵,就是把責(zé)任推卸到其他,量然我們說申訴必須先承認(rèn)錯誤,但是這幾種實在是沒辦法承認(rèn)啊,那怎么力?找其他人來背鍋,像發(fā)錯貨,不小心發(fā)了空單,這個時候你一定要想好邏輯,說是工廠或者物流商,此招不可多用。
出現(xiàn)李代桃僵很多可能是你做亞馬遜的時候還沒有學(xué)會多角度分析問題，下面給你幾個tips：
1、設(shè)置配送交貨周期：你設(shè)定的配送交貨周期是否太短?
2、與買家溝通：你是否有效回復(fù)買家的問題，并及時、禮貌的方式回復(fù)他們?
3、在售庫存：你是否長期缺貨并因此被取消訂單?
4、商品信息：你是否在商品評論中準(zhǔn)確描述商品?
5、運達(dá)時間：你的物流合作商物流能力是否能夠在規(guī)定的時間交貨?
6、售貨服務(wù)：出現(xiàn)問題時，你是否積極與買家溝通解決問題?
如果你發(fā)了無數(shù)的申訴郵件，亞馬遜還是沒有回復(fù)，我們再來試試這個模板：
苦肉計
憋住別笑。這也是有成功的案例的。
附:亞馬遜ODR超標(biāo)申訴通過模板
Dear Amazon seller performance team
Thank you for your patience.
I have checked and looked up to the Amazon policy on line and leart more about selling behavior and FBA policy.
1. We have checked our distribution chain carefully, and we find some questions now.
Our parcel shipped by merchant before we use FBA shipping service. Now we have choose FBA service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and Chinese New Year Holiday may make a slip, the supplier shipping about 數(shù)量 empty packages to amazon.
2. Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.
(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!
Best Regards，
店鋪名 service
李代桃僵請仔細(xì)看前面內(nèi)容---即不好承認(rèn)的錯誤用其他可信服的原因去解釋和改進(jìn)。
三十六計之釜底抽薪
Dear Sir/Madam,
Thanksfor your patience.
Weare Amazon seller 店鋪名 and our sales permission suspended due to order defect rate ishigher than the goal of less than 1%.My sales plan is as follows:
1. Based on the circumstances, these 5 ordersplaced at this same time and day. That means we suspect and have good reason tosuspect that these negative feedbacks have intention to pursue unhealthycompetition with our peers. So please kindly check these orders, and you mayalso have such feeling. Following are 5 orders ID(出問題的訂單號)
2.For new account we cannot use FBA service before 時間. Now we havesent a huge swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba物流單號) and we will change the way oflogistics for more than 80% listing to FBA. Use FBA service can help us toproviding better products and excellent service for our customers.
3.We regret for this but we guarantee there is nothing wrong with our products.There is no bad review or feedback before these 5 disputes orders. Since I didcarefully check the order and the package to make sure everything was in goodcondition before shipping it out, Please check our sales records.
4.We always stay in touch with our factory ensure quality of products produced tomeet customer demand. We request for all the sale invoices from our suppliereach time, we have made all the preparations to ensuring product quality andsafety dispute solved satisfactorily.
Pleasecheck our plan and we value our sales opportunities.
Weare anticipating your early reply.
BestRegards
店鋪名 service
釜底抽薪即從每個指標(biāo)上面去發(fā)現(xiàn)自己的問題，逐個擊破，一一解決，一一給方案和計劃。
苦肉計模板上面已給出。
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注：好文忍不住從SurTime賣家生態(tài)系統(tǒng)轉(zhuǎn)載，不服發(fā)出你的解決方法，另外感覺姿勢姐，感覺她是版主有版權(quán)問題找她！O(∩_∩)O哈哈~ 查看全部
首先分析銷售權(quán)限被移除的原因：
1.績效較差:各項指標(biāo)(例如:訂單缺陷率、取消率、有效跟蹤單率、遲發(fā)率等)未達(dá)到亞馬遜平臺的績效目標(biāo)。
2.違反了亞馬遜,的銷售政策,例如:銷售假冒偽劣產(chǎn)品,威脅或者恐嚇買家。
3.違反了亞馬遜有關(guān)受限商品的規(guī)定, 一些限制類的產(chǎn)品很多中國賣家是沒有銷售權(quán)限的, 如果違反相關(guān)規(guī)定也會被移除銷售權(quán)。
4.侵權(quán)。
重點講ODR申訴，只要你做的是申訴，首先要有思路。具體思路如下：
第一步 明確你的銷售權(quán)限被移除的原因。
詳細(xì)的分析具體導(dǎo)致你的銷售權(quán)限被移除的原因, 是因為:
1 績效較差or2.因為違反了亞馬遜的銷售政策和協(xié)議而被取消,例如: ODR超標(biāo)、有效跟蹤單率過低、銷售假冒偽劣產(chǎn)品等 。
怎么分析?
最直接的方法:進(jìn)后臺的績效板塊進(jìn)行詳細(xì)的分析,看具體是哪些指標(biāo)起標(biāo)了。
1 如果是0DR超標(biāo), 那都是由什么原因造成的, 有多少個差評,多少個A-Z,多少個拒付,造成差評、 A-Z、拒付的原因是什么?
2.如果是有效跟蹤單率過低,為什么有效跟蹤單率那么低?是物流公司問題還是自己的發(fā)貨問題?如果是及時回復(fù)率過低,為什么不能及時回復(fù)信息? 將自己可能導(dǎo)致銷售權(quán)限被移除的原因做一個徹底的分析 。
第二步 評估自己的銷售流程
賬戶被封, 一定要分析自己的銷售過程是否有問題一一產(chǎn)品質(zhì)量把關(guān)、物流服務(wù)、售后服務(wù)等是否有需要完善的地方。出現(xiàn)問題,都采取了哪些行動,以及對自己的這些行動進(jìn)行分析和評價。同時還要確定你的庫存中是否存在違反亞亞馬遜政策和協(xié)議的商品。
第三步、創(chuàng)建行動計劃。
根據(jù)前兩步分析得出的問題提出相應(yīng)的解決方案，就是告訴亞馬遜你將采取什么行動解決銷售權(quán)限被移除的問題這個是重中之重。
第四步、提交申訴信
申訴信和計劃書
申訴信都應(yīng)包含一份行動計劃, 改計劃表明已經(jīng)找到自己的銷售和庫存管理實踐中存在的問題。計劃如何改變自己的銷售策略以解決問題。所有的申訴信和計劃書都秉持一個思路:找到問題,解決問題,末來怎么做。亞馬遜想看到的就是切實有效的行動計劃。我們下面說說幾個計策。
做亞馬遜, 做到被亞馬遜封店鋪了, 說明很多指標(biāo)可能部出現(xiàn)了問題,那么就要從根本上去解決這些問題,然后重新啟航。
既然說到從根本上解決問題,那我們就把最高的事故率都一一列舉:
一、因訂單缺陷較高而被移除。
行動計劃包涵內(nèi)容:首先,確定哪些指標(biāo)(負(fù)面反饋/亞馬遜商城交易保障索賠/信用卡拒付)來達(dá)到馬遜的績效指標(biāo)評估時,需要閱讀買家留下的所有反饋評論。如果評論反映不能及時回復(fù)買家郵件, 你可以在行動計劃中說明安排每日回復(fù)所有買家信函的時間; 如果是產(chǎn)品質(zhì)量破損或者產(chǎn)品與描述不符, 則要在行動計劃中加入產(chǎn)品質(zhì)量把控、 物流服務(wù)優(yōu)化等舉措; 如果是因為未收到產(chǎn)品, 則要在行動計劃中加入更換物流合作商以及發(fā)FBA的事宜。
二、遲發(fā)率較高而被移除
行動計劃包函內(nèi)容: 去后臺查一下設(shè)定的配送交貨周期是否太短,貨代方面是否有問題,你可以往行動計劃中加入修改交貨周期,與物流能力更穩(wěn)定的貨代合作、或者跟亞馬遜承諾發(fā)FBA這種解決間題的方案 。
因配送前取消率較高而被移除,,行動計劃包涵內(nèi)容: 檢查是否由于上架的商品長期缺貨所致,你可以在行動計劃中列出每日監(jiān)控庫存, 以確保自己絕對不會上架無法立即配送的商品,
三、因退款率過高而被移除
行動計劃包涵內(nèi)容:檢查是由于什么原因號致退款,是產(chǎn)品質(zhì)量問題、物流問題還是其他的原因,你可以在行動計劃中加入產(chǎn)品質(zhì)量把控、物流服務(wù)優(yōu)化、售后服務(wù)改進(jìn)等舉措。
策略一：李帶桃僵(適用那種很傻的錯誤無法承認(rèn)的被封的情況)
1.發(fā)錯貨( 庫存發(fā)錯/物流發(fā)錯/貼錯運單等,我遇到過的千奇百怪)
2、沒有熟讀亞馬遜的政策導(dǎo)致的失誤,這個怎么能承認(rèn)
3、其他
所謂李代挑僵,就是把責(zé)任推卸到其他,量然我們說申訴必須先承認(rèn)錯誤,但是這幾種實在是沒辦法承認(rèn)啊,那怎么力?找其他人來背鍋,像發(fā)錯貨,不小心發(fā)了空單,這個時候你一定要想好邏輯,說是工廠或者物流商,此招不可多用。
出現(xiàn)李代桃僵很多可能是你做亞馬遜的時候還沒有學(xué)會多角度分析問題，下面給你幾個tips：
1、設(shè)置配送交貨周期：你設(shè)定的配送交貨周期是否太短?
2、與買家溝通：你是否有效回復(fù)買家的問題，并及時、禮貌的方式回復(fù)他們?
3、在售庫存：你是否長期缺貨并因此被取消訂單?
4、商品信息：你是否在商品評論中準(zhǔn)確描述商品?
5、運達(dá)時間：你的物流合作商物流能力是否能夠在規(guī)定的時間交貨?
6、售貨服務(wù)：出現(xiàn)問題時，你是否積極與買家溝通解決問題?
如果你發(fā)了無數(shù)的申訴郵件，亞馬遜還是沒有回復(fù)，我們再來試試這個模板：
苦肉計
憋住別笑。這也是有成功的案例的。
附:亞馬遜ODR超標(biāo)申訴通過模板
Dear Amazon seller performance team
Thank you for your patience.
I have checked and looked up to the Amazon policy on line and leart more about selling behavior and FBA policy.
1. We have checked our distribution chain carefully, and we find some questions now.
Our parcel shipped by merchant before we use FBA shipping service. Now we have choose FBA service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and Chinese New Year Holiday may make a slip, the supplier shipping about 數(shù)量 empty packages to amazon.
2. Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.
(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!
Best Regards，
店鋪名 service
李代桃僵請仔細(xì)看前面內(nèi)容---即不好承認(rèn)的錯誤用其他可信服的原因去解釋和改進(jìn)。
三十六計之釜底抽薪
Dear Sir/Madam,
Thanksfor your patience.
Weare Amazon seller 店鋪名 and our sales permission suspended due to order defect rate ishigher than the goal of less than 1%.My sales plan is as follows:
1. Based on the circumstances, these 5 ordersplaced at this same time and day. That means we suspect and have good reason tosuspect that these negative feedbacks have intention to pursue unhealthycompetition with our peers. So please kindly check these orders, and you mayalso have such feeling. Following are 5 orders ID(出問題的訂單號)
2.For new account we cannot use FBA service before 時間. Now we havesent a huge swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba物流單號) and we will change the way oflogistics for more than 80% listing to FBA. Use FBA service can help us toproviding better products and excellent service for our customers.
3.We regret for this but we guarantee there is nothing wrong with our products.There is no bad review or feedback before these 5 disputes orders. Since I didcarefully check the order and the package to make sure everything was in goodcondition before shipping it out, Please check our sales records.
4.We always stay in touch with our factory ensure quality of products produced tomeet customer demand. We request for all the sale invoices from our suppliereach time, we have made all the preparations to ensuring product quality andsafety dispute solved satisfactorily.
Pleasecheck our plan and we value our sales opportunities.
Weare anticipating your early reply.
BestRegards
店鋪名 service
釜底抽薪即從每個指標(biāo)上面去發(fā)現(xiàn)自己的問題，逐個擊破，一一解決，一一給方案和計劃。
苦肉計模板上面已給出。
?
?
注：好文忍不住從SurTime賣家生態(tài)系統(tǒng)轉(zhuǎn)載，不服發(fā)出你的解決方法，另外感覺姿勢姐，感覺她是版主有版權(quán)問題找她！O(∩_∩)O哈哈~ 查看全部
?很多賣家收到賬戶被封郵件都先罵娘，罵完了也沒用你還是得干活啊!那么亞馬遜ODR超標(biāo)怎么申訴呢?
首先分析銷售權(quán)限被移除的原因：
1.績效較差:各項指標(biāo)(例如:訂單缺陷率、取消率、有效跟蹤單率、遲發(fā)率等)未達(dá)到亞馬遜平臺的績效目標(biāo)。
2.違反了亞馬遜,的銷售政策,例如:銷售假冒偽劣產(chǎn)品,威脅或者恐嚇買家。
3.違反了亞馬遜有關(guān)受限商品的規(guī)定, 一些限制類的產(chǎn)品很多中國賣家是沒有銷售權(quán)限的, 如果違反相關(guān)規(guī)定也會被移除銷售權(quán)。
4.侵權(quán)。
重點講ODR申訴，只要你做的是申訴，首先要有思路。具體思路如下：
第一步 明確你的銷售權(quán)限被移除的原因。
詳細(xì)的分析具體導(dǎo)致你的銷售權(quán)限被移除的原因, 是因為:
1 績效較差or2.因為違反了亞馬遜的銷售政策和協(xié)議而被取消,例如: ODR超標(biāo)、有效跟蹤單率過低、銷售假冒偽劣產(chǎn)品等 。
怎么分析?
最直接的方法:進(jìn)后臺的績效板塊進(jìn)行詳細(xì)的分析,看具體是哪些指標(biāo)起標(biāo)了。
1 如果是0DR超標(biāo), 那都是由什么原因造成的, 有多少個差評,多少個A-Z,多少個拒付,造成差評、 A-Z、拒付的原因是什么?
2.如果是有效跟蹤單率過低,為什么有效跟蹤單率那么低?是物流公司問題還是自己的發(fā)貨問題?如果是及時回復(fù)率過低,為什么不能及時回復(fù)信息? 將自己可能導(dǎo)致銷售權(quán)限被移除的原因做一個徹底的分析 。
第二步 評估自己的銷售流程
賬戶被封, 一定要分析自己的銷售過程是否有問題一一產(chǎn)品質(zhì)量把關(guān)、物流服務(wù)、售后服務(wù)等是否有需要完善的地方。出現(xiàn)問題,都采取了哪些行動,以及對自己的這些行動進(jìn)行分析和評價。同時還要確定你的庫存中是否存在違反亞亞馬遜政策和協(xié)議的商品。
第三步、創(chuàng)建行動計劃。
根據(jù)前兩步分析得出的問題提出相應(yīng)的解決方案，就是告訴亞馬遜你將采取什么行動解決銷售權(quán)限被移除的問題這個是重中之重。
第四步、提交申訴信
申訴信和計劃書
申訴信都應(yīng)包含一份行動計劃, 改計劃表明已經(jīng)找到自己的銷售和庫存管理實踐中存在的問題。計劃如何改變自己的銷售策略以解決問題。所有的申訴信和計劃書都秉持一個思路:找到問題,解決問題,末來怎么做。亞馬遜想看到的就是切實有效的行動計劃。我們下面說說幾個計策。
做亞馬遜, 做到被亞馬遜封店鋪了, 說明很多指標(biāo)可能部出現(xiàn)了問題,那么就要從根本上去解決這些問題,然后重新啟航。
既然說到從根本上解決問題,那我們就把最高的事故率都一一列舉:
一、因訂單缺陷較高而被移除。
行動計劃包涵內(nèi)容:首先,確定哪些指標(biāo)(負(fù)面反饋/亞馬遜商城交易保障索賠/信用卡拒付)來達(dá)到馬遜的績效指標(biāo)評估時,需要閱讀買家留下的所有反饋評論。如果評論反映不能及時回復(fù)買家郵件, 你可以在行動計劃中說明安排每日回復(fù)所有買家信函的時間; 如果是產(chǎn)品質(zhì)量破損或者產(chǎn)品與描述不符, 則要在行動計劃中加入產(chǎn)品質(zhì)量把控、 物流服務(wù)優(yōu)化等舉措; 如果是因為未收到產(chǎn)品, 則要在行動計劃中加入更換物流合作商以及發(fā)FBA的事宜。
二、遲發(fā)率較高而被移除
行動計劃包函內(nèi)容: 去后臺查一下設(shè)定的配送交貨周期是否太短,貨代方面是否有問題,你可以往行動計劃中加入修改交貨周期,與物流能力更穩(wěn)定的貨代合作、或者跟亞馬遜承諾發(fā)FBA這種解決間題的方案 。
因配送前取消率較高而被移除,,行動計劃包涵內(nèi)容: 檢查是否由于上架的商品長期缺貨所致,你可以在行動計劃中列出每日監(jiān)控庫存, 以確保自己絕對不會上架無法立即配送的商品,
三、因退款率過高而被移除
行動計劃包涵內(nèi)容:檢查是由于什么原因號致退款,是產(chǎn)品質(zhì)量問題、物流問題還是其他的原因,你可以在行動計劃中加入產(chǎn)品質(zhì)量把控、物流服務(wù)優(yōu)化、售后服務(wù)改進(jìn)等舉措。
策略一：李帶桃僵(適用那種很傻的錯誤無法承認(rèn)的被封的情況)
1.發(fā)錯貨( 庫存發(fā)錯/物流發(fā)錯/貼錯運單等,我遇到過的千奇百怪)
2、沒有熟讀亞馬遜的政策導(dǎo)致的失誤,這個怎么能承認(rèn)
3、其他
所謂李代挑僵,就是把責(zé)任推卸到其他,量然我們說申訴必須先承認(rèn)錯誤,但是這幾種實在是沒辦法承認(rèn)啊,那怎么力?找其他人來背鍋,像發(fā)錯貨,不小心發(fā)了空單,這個時候你一定要想好邏輯,說是工廠或者物流商,此招不可多用。
出現(xiàn)李代桃僵很多可能是你做亞馬遜的時候還沒有學(xué)會多角度分析問題，下面給你幾個tips：
1、設(shè)置配送交貨周期：你設(shè)定的配送交貨周期是否太短?
2、與買家溝通：你是否有效回復(fù)買家的問題，并及時、禮貌的方式回復(fù)他們?
3、在售庫存：你是否長期缺貨并因此被取消訂單?
4、商品信息：你是否在商品評論中準(zhǔn)確描述商品?
5、運達(dá)時間：你的物流合作商物流能力是否能夠在規(guī)定的時間交貨?
6、售貨服務(wù)：出現(xiàn)問題時，你是否積極與買家溝通解決問題?
如果你發(fā)了無數(shù)的申訴郵件，亞馬遜還是沒有回復(fù)，我們再來試試這個模板：
苦肉計
憋住別笑。這也是有成功的案例的。
附:亞馬遜ODR超標(biāo)申訴通過模板
Dear Amazon seller performance team
Thank you for your patience.
I have checked and looked up to the Amazon policy on line and leart more about selling behavior and FBA policy.
1. We have checked our distribution chain carefully, and we find some questions now.
Our parcel shipped by merchant before we use FBA shipping service. Now we have choose FBA service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and Chinese New Year Holiday may make a slip, the supplier shipping about 數(shù)量 empty packages to amazon.
2. Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.
(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!
Best Regards，
店鋪名 service
李代桃僵請仔細(xì)看前面內(nèi)容---即不好承認(rèn)的錯誤用其他可信服的原因去解釋和改進(jìn)。
三十六計之釜底抽薪
Dear Sir/Madam,
Thanksfor your patience.
Weare Amazon seller 店鋪名 and our sales permission suspended due to order defect rate ishigher than the goal of less than 1%.My sales plan is as follows:
1. Based on the circumstances, these 5 ordersplaced at this same time and day. That means we suspect and have good reason tosuspect that these negative feedbacks have intention to pursue unhealthycompetition with our peers. So please kindly check these orders, and you mayalso have such feeling. Following are 5 orders ID(出問題的訂單號)
2.For new account we cannot use FBA service before 時間. Now we havesent a huge swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba物流單號) and we will change the way oflogistics for more than 80% listing to FBA. Use FBA service can help us toproviding better products and excellent service for our customers.
3.We regret for this but we guarantee there is nothing wrong with our products.There is no bad review or feedback before these 5 disputes orders. Since I didcarefully check the order and the package to make sure everything was in goodcondition before shipping it out, Please check our sales records.
4.We always stay in touch with our factory ensure quality of products produced tomeet customer demand. We request for all the sale invoices from our suppliereach time, we have made all the preparations to ensuring product quality andsafety dispute solved satisfactorily.
Pleasecheck our plan and we value our sales opportunities.
Weare anticipating your early reply.
BestRegards
店鋪名 service
釜底抽薪即從每個指標(biāo)上面去發(fā)現(xiàn)自己的問題，逐個擊破，一一解決，一一給方案和計劃。
苦肉計模板上面已給出。
?
?
注：好文忍不住從SurTime賣家生態(tài)系統(tǒng)轉(zhuǎn)載，不服發(fā)出你的解決方法，另外感覺姿勢姐，感覺她是版主有版權(quán)問題找她！O(∩_∩)O哈哈~
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亞馬遜美國店鋪侵權(quán)被投訴被封，跪求申訴模板？
回復(fù)申訴 ? kylexiu 回復(fù)了問題 ? 7 人關(guān)注 ? 4 個回復(fù) ? 19983 次瀏覽 ? 2018-01-26 17:00
買家投訴商品描述不符被移除店鋪銷售權(quán)怎么辦？申訴郵件怎么寫？（附成功范本）
亞馬遜 ? 牙齒齊刷刷 發(fā)表了文章 ? 0 個評論 ? 25712 次瀏覽 ? 2017-07-12 17:41
應(yīng)該有不少賣家有收過這樣的停權(quán)電郵，停權(quán)原因是買家抱怨收到的商品和商品描述不符。
電郵內(nèi)容如下，亞馬遜會告知已經(jīng)移除店鋪銷售權(quán)，列出哪個ASIN和買家抱怨的原因。
電郵的后半段，亞馬遜表示如果賣家可以提出完善解決抱怨原因的辦法，就有可能恢復(fù)賣家的銷售權(quán)。限時 17 天內(nèi)要提解決辦法，如果沒有提交亞馬遜將移除店鋪 Listing 并且持續(xù)凍結(jié)賬戶資金。最后告知幾個你可能違反的亞馬遜條款，針對這些條款提出解決辦法。
以下電郵內(nèi)容是一位申訴成功的賣家分享的，在這邊分享給小伙伴們參考申訴策略，如果有遇到相同的問題可以用同一個套路編寫申訴電郵，強(qiáng)烈建議不要照抄!一定要針對自己的狀況去寫，不要直接復(fù)制貼上發(fā)給亞馬遜了。
電郵主題：
Appeal Letter to Amazon Seller Performance Team
電郵內(nèi)容：
Dear Amazon.com Seller Performance Team,
老招式了，首先承認(rèn)自己的錯誤，條列式清晰明了。
We recognize and understand the mistakes we made to bring us to this point.
These are our mistakes
1. Listing products that do not match the detail page 100%.
2. Failure to include appropriate quantities for product we listed against, as described on the detail page.
3. Failure fulfill products that match the detail page’s specification including but not limited to height, length, width, weight, color, material, brand, unique product identifier, functionality and authenticity of the product.
4. Improperly identify products we created listings for. Example: We didn’t provide full explanation that our products are the material we actually stated them; sometimes lacking any claim to material integrity at all.
5. Failure to comply with Amazon.com image and description compliance. Example: Our main images do not have white backgrounds with only the product in the image. Our descriptions were not full enough to provide the customer with full information to make a confident purchase on Amazon.com. This results in unsatisfied customer upon receipt of the item.
接著針對每一項承認(rèn)的錯誤提出解決辦法。
Steps we have taken and will continue to take:
1. We have removed all listings that are not within Amazon.com policy. We will not relist until a full analysis of all ASINs. Only when the product matches the ASIN 100% will we then list the product for sale. There will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. If the product does not match the product detail page 100% we will delete product from our account.
2. We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness. This has ensured all products are ‘new’ as described on the detail page.
3. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards.
4. We have re-written all weights, dimensions and quantity per order.
5. We have re-photographed all items that are not displaying the product accurate enough.
Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Sincerely,
XXXXXXXXXXXX
電郵發(fā)出后，很快就收到就收到亞馬遜自動回復(fù)的電郵，表示將在 24 小時內(nèi)聯(lián)系賣家。
等待回復(fù)的同時，不要怠惰!這位賣家為了表示修正錯誤的決心，在等待回復(fù)的同時就先做了以上提出的改善動作。
While we waited for a reply we started doing exactly what we stated in our appeal.
1. We removed inventory from listings we received prior performance notifications over to check the quality and ensure it matched what was described on the listing.
2. We started changing out main pictures that did not have a pure white background.
3. We updated and changed product information and went into as much detail as possible about the product.
4. We contacted customers who left negative feedback and attempted to improve the feedback submitted by those customers.
雖然自動回復(fù)的信件表示 24 小時內(nèi)會聯(lián)系賣家，但這位賣家遲遲沒有收到回信，等了十天之后決定發(fā)第二封短短的電郵，著名發(fā)信時間，詢問是否能告知最新處理進(jìn)度。
Our account was suspended 7/29/16. We sent in our appeal letter on 8/4/16. We have not received a response from seller performance team. Can you please give us a update of our appeal?
Thank you for your time.
Sincerely,
XXXXXXXXXX
接著三天后，收到恢復(fù)銷售權(quán)的通知。從申訴電郵發(fā)出后，總共是等了兩個禮拜左右才收到回信，這應(yīng)該算是快的，有的等超過一個月的都有。
還沉浸在恢復(fù)銷售權(quán)喜悅的同時，隔天馬上又收到第二封停權(quán)電郵。表示提交的計劃不可行，審核沒有通過。要凍結(jié)這位賣家賬戶的資金，電郵內(nèi)容如下圖。
賣家表示，感覺像是前一天的通過電郵是一個人看了覺得可以就發(fā)了通過的電郵，第二封又是另外不同的人看了覺得不行，就發(fā)了停權(quán)電郵。
于是賣家又在發(fā)了一次和一開始完全一樣的申訴電郵，另外附上前一天審核通過的電郵內(nèi)容(附在最下方的 Additional information 區(qū)塊里)。
隔天又馬上收到恢復(fù)銷售權(quán)的通知...
亞馬遜的處理效率就不多說了，竟然品質(zhì)如此低落。同一封申訴電郵不同人審核，竟然有完全相反的結(jié)果，沒有個標(biāo)準(zhǔn)在。已經(jīng)審核過的 Case 也沒有關(guān)掉，竟然還浪費人力處理同一件事。
這篇實戰(zhàn)經(jīng)驗分享給小伙伴，如果有同樣困擾的朋友可以參考申訴套路。再次提醒，千萬不要完全的照抄內(nèi)容，一定要針對自己的商品或是店鋪狀況填寫，用詞也可以自行修改。 查看全部
電郵內(nèi)容如下，亞馬遜會告知已經(jīng)移除店鋪銷售權(quán)，列出哪個ASIN和買家抱怨的原因。
電郵的后半段，亞馬遜表示如果賣家可以提出完善解決抱怨原因的辦法，就有可能恢復(fù)賣家的銷售權(quán)。限時 17 天內(nèi)要提解決辦法，如果沒有提交亞馬遜將移除店鋪 Listing 并且持續(xù)凍結(jié)賬戶資金。最后告知幾個你可能違反的亞馬遜條款，針對這些條款提出解決辦法。
以下電郵內(nèi)容是一位申訴成功的賣家分享的，在這邊分享給小伙伴們參考申訴策略，如果有遇到相同的問題可以用同一個套路編寫申訴電郵，強(qiáng)烈建議不要照抄!一定要針對自己的狀況去寫，不要直接復(fù)制貼上發(fā)給亞馬遜了。
電郵主題：
Appeal Letter to Amazon Seller Performance Team
電郵內(nèi)容：
Dear Amazon.com Seller Performance Team,
老招式了，首先承認(rèn)自己的錯誤，條列式清晰明了。
We recognize and understand the mistakes we made to bring us to this point.
These are our mistakes
1. Listing products that do not match the detail page 100%.
2. Failure to include appropriate quantities for product we listed against, as described on the detail page.
3. Failure fulfill products that match the detail page’s specification including but not limited to height, length, width, weight, color, material, brand, unique product identifier, functionality and authenticity of the product.
4. Improperly identify products we created listings for. Example: We didn’t provide full explanation that our products are the material we actually stated them; sometimes lacking any claim to material integrity at all.
5. Failure to comply with Amazon.com image and description compliance. Example: Our main images do not have white backgrounds with only the product in the image. Our descriptions were not full enough to provide the customer with full information to make a confident purchase on Amazon.com. This results in unsatisfied customer upon receipt of the item.
接著針對每一項承認(rèn)的錯誤提出解決辦法。
Steps we have taken and will continue to take:
1. We have removed all listings that are not within Amazon.com policy. We will not relist until a full analysis of all ASINs. Only when the product matches the ASIN 100% will we then list the product for sale. There will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. If the product does not match the product detail page 100% we will delete product from our account.
2. We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness. This has ensured all products are ‘new’ as described on the detail page.
3. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards.
4. We have re-written all weights, dimensions and quantity per order.
5. We have re-photographed all items that are not displaying the product accurate enough.
Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Sincerely,
XXXXXXXXXXXX
電郵發(fā)出后，很快就收到就收到亞馬遜自動回復(fù)的電郵，表示將在 24 小時內(nèi)聯(lián)系賣家。
等待回復(fù)的同時，不要怠惰!這位賣家為了表示修正錯誤的決心，在等待回復(fù)的同時就先做了以上提出的改善動作。
While we waited for a reply we started doing exactly what we stated in our appeal.
1. We removed inventory from listings we received prior performance notifications over to check the quality and ensure it matched what was described on the listing.
2. We started changing out main pictures that did not have a pure white background.
3. We updated and changed product information and went into as much detail as possible about the product.
4. We contacted customers who left negative feedback and attempted to improve the feedback submitted by those customers.
雖然自動回復(fù)的信件表示 24 小時內(nèi)會聯(lián)系賣家，但這位賣家遲遲沒有收到回信，等了十天之后決定發(fā)第二封短短的電郵，著名發(fā)信時間，詢問是否能告知最新處理進(jìn)度。
Our account was suspended 7/29/16. We sent in our appeal letter on 8/4/16. We have not received a response from seller performance team. Can you please give us a update of our appeal?
Thank you for your time.
Sincerely,
XXXXXXXXXX
接著三天后，收到恢復(fù)銷售權(quán)的通知。從申訴電郵發(fā)出后，總共是等了兩個禮拜左右才收到回信，這應(yīng)該算是快的，有的等超過一個月的都有。
還沉浸在恢復(fù)銷售權(quán)喜悅的同時，隔天馬上又收到第二封停權(quán)電郵。表示提交的計劃不可行，審核沒有通過。要凍結(jié)這位賣家賬戶的資金，電郵內(nèi)容如下圖。
賣家表示，感覺像是前一天的通過電郵是一個人看了覺得可以就發(fā)了通過的電郵，第二封又是另外不同的人看了覺得不行，就發(fā)了停權(quán)電郵。
于是賣家又在發(fā)了一次和一開始完全一樣的申訴電郵，另外附上前一天審核通過的電郵內(nèi)容(附在最下方的 Additional information 區(qū)塊里)。
隔天又馬上收到恢復(fù)銷售權(quán)的通知...
亞馬遜的處理效率就不多說了，竟然品質(zhì)如此低落。同一封申訴電郵不同人審核，竟然有完全相反的結(jié)果，沒有個標(biāo)準(zhǔn)在。已經(jīng)審核過的 Case 也沒有關(guān)掉，竟然還浪費人力處理同一件事。
這篇實戰(zhàn)經(jīng)驗分享給小伙伴，如果有同樣困擾的朋友可以參考申訴套路。再次提醒，千萬不要完全的照抄內(nèi)容，一定要針對自己的商品或是店鋪狀況填寫，用詞也可以自行修改。 查看全部
應(yīng)該有不少賣家有收過這樣的停權(quán)電郵，停權(quán)原因是買家抱怨收到的商品和商品描述不符。
電郵內(nèi)容如下，亞馬遜會告知已經(jīng)移除店鋪銷售權(quán)，列出哪個ASIN和買家抱怨的原因。
電郵的后半段，亞馬遜表示如果賣家可以提出完善解決抱怨原因的辦法，就有可能恢復(fù)賣家的銷售權(quán)。限時 17 天內(nèi)要提解決辦法，如果沒有提交亞馬遜將移除店鋪 Listing 并且持續(xù)凍結(jié)賬戶資金。最后告知幾個你可能違反的亞馬遜條款，針對這些條款提出解決辦法。
以下電郵內(nèi)容是一位申訴成功的賣家分享的，在這邊分享給小伙伴們參考申訴策略，如果有遇到相同的問題可以用同一個套路編寫申訴電郵，強(qiáng)烈建議不要照抄!一定要針對自己的狀況去寫，不要直接復(fù)制貼上發(fā)給亞馬遜了。
電郵主題：
Appeal Letter to Amazon Seller Performance Team
電郵內(nèi)容：
Dear Amazon.com Seller Performance Team,
老招式了，首先承認(rèn)自己的錯誤，條列式清晰明了。
We recognize and understand the mistakes we made to bring us to this point.
These are our mistakes
1. Listing products that do not match the detail page 100%.
2. Failure to include appropriate quantities for product we listed against, as described on the detail page.
3. Failure fulfill products that match the detail page’s specification including but not limited to height, length, width, weight, color, material, brand, unique product identifier, functionality and authenticity of the product.
4. Improperly identify products we created listings for. Example: We didn’t provide full explanation that our products are the material we actually stated them; sometimes lacking any claim to material integrity at all.
5. Failure to comply with Amazon.com image and description compliance. Example: Our main images do not have white backgrounds with only the product in the image. Our descriptions were not full enough to provide the customer with full information to make a confident purchase on Amazon.com. This results in unsatisfied customer upon receipt of the item.
接著針對每一項承認(rèn)的錯誤提出解決辦法。
Steps we have taken and will continue to take:
1. We have removed all listings that are not within Amazon.com policy. We will not relist until a full analysis of all ASINs. Only when the product matches the ASIN 100% will we then list the product for sale. There will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. If the product does not match the product detail page 100% we will delete product from our account.
2. We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness. This has ensured all products are ‘new’ as described on the detail page.
3. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards.
4. We have re-written all weights, dimensions and quantity per order.
5. We have re-photographed all items that are not displaying the product accurate enough.
Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Sincerely,
XXXXXXXXXXXX
電郵發(fā)出后，很快就收到就收到亞馬遜自動回復(fù)的電郵，表示將在 24 小時內(nèi)聯(lián)系賣家。
等待回復(fù)的同時，不要怠惰!這位賣家為了表示修正錯誤的決心，在等待回復(fù)的同時就先做了以上提出的改善動作。
While we waited for a reply we started doing exactly what we stated in our appeal.
1. We removed inventory from listings we received prior performance notifications over to check the quality and ensure it matched what was described on the listing.
2. We started changing out main pictures that did not have a pure white background.
3. We updated and changed product information and went into as much detail as possible about the product.
4. We contacted customers who left negative feedback and attempted to improve the feedback submitted by those customers.
雖然自動回復(fù)的信件表示 24 小時內(nèi)會聯(lián)系賣家，但這位賣家遲遲沒有收到回信，等了十天之后決定發(fā)第二封短短的電郵，著名發(fā)信時間，詢問是否能告知最新處理進(jìn)度。
Our account was suspended 7/29/16. We sent in our appeal letter on 8/4/16. We have not received a response from seller performance team. Can you please give us a update of our appeal?
Thank you for your time.
Sincerely,
XXXXXXXXXX
接著三天后，收到恢復(fù)銷售權(quán)的通知。從申訴電郵發(fā)出后，總共是等了兩個禮拜左右才收到回信，這應(yīng)該算是快的，有的等超過一個月的都有。
還沉浸在恢復(fù)銷售權(quán)喜悅的同時，隔天馬上又收到第二封停權(quán)電郵。表示提交的計劃不可行，審核沒有通過。要凍結(jié)這位賣家賬戶的資金，電郵內(nèi)容如下圖。
賣家表示，感覺像是前一天的通過電郵是一個人看了覺得可以就發(fā)了通過的電郵，第二封又是另外不同的人看了覺得不行，就發(fā)了停權(quán)電郵。
于是賣家又在發(fā)了一次和一開始完全一樣的申訴電郵，另外附上前一天審核通過的電郵內(nèi)容(附在最下方的 Additional information 區(qū)塊里)。
隔天又馬上收到恢復(fù)銷售權(quán)的通知...
亞馬遜的處理效率就不多說了，竟然品質(zhì)如此低落。同一封申訴電郵不同人審核，竟然有完全相反的結(jié)果，沒有個標(biāo)準(zhǔn)在。已經(jīng)審核過的 Case 也沒有關(guān)掉，竟然還浪費人力處理同一件事。
這篇實戰(zhàn)經(jīng)驗分享給小伙伴，如果有同樣困擾的朋友可以參考申訴套路。再次提醒，千萬不要完全的照抄內(nèi)容，一定要針對自己的商品或是店鋪狀況填寫，用詞也可以自行修改。
電郵內(nèi)容如下，亞馬遜會告知已經(jīng)移除店鋪銷售權(quán)，列出哪個ASIN和買家抱怨的原因。
電郵的后半段，亞馬遜表示如果賣家可以提出完善解決抱怨原因的辦法，就有可能恢復(fù)賣家的銷售權(quán)。限時 17 天內(nèi)要提解決辦法，如果沒有提交亞馬遜將移除店鋪 Listing 并且持續(xù)凍結(jié)賬戶資金。最后告知幾個你可能違反的亞馬遜條款，針對這些條款提出解決辦法。
以下電郵內(nèi)容是一位申訴成功的賣家分享的，在這邊分享給小伙伴們參考申訴策略，如果有遇到相同的問題可以用同一個套路編寫申訴電郵，強(qiáng)烈建議不要照抄!一定要針對自己的狀況去寫，不要直接復(fù)制貼上發(fā)給亞馬遜了。
電郵主題：
Appeal Letter to Amazon Seller Performance Team
電郵內(nèi)容：
Dear Amazon.com Seller Performance Team,
老招式了，首先承認(rèn)自己的錯誤，條列式清晰明了。
We recognize and understand the mistakes we made to bring us to this point.
These are our mistakes
1. Listing products that do not match the detail page 100%.
2. Failure to include appropriate quantities for product we listed against, as described on the detail page.
3. Failure fulfill products that match the detail page’s specification including but not limited to height, length, width, weight, color, material, brand, unique product identifier, functionality and authenticity of the product.
4. Improperly identify products we created listings for. Example: We didn’t provide full explanation that our products are the material we actually stated them; sometimes lacking any claim to material integrity at all.
5. Failure to comply with Amazon.com image and description compliance. Example: Our main images do not have white backgrounds with only the product in the image. Our descriptions were not full enough to provide the customer with full information to make a confident purchase on Amazon.com. This results in unsatisfied customer upon receipt of the item.
接著針對每一項承認(rèn)的錯誤提出解決辦法。
Steps we have taken and will continue to take:
1. We have removed all listings that are not within Amazon.com policy. We will not relist until a full analysis of all ASINs. Only when the product matches the ASIN 100% will we then list the product for sale. There will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. If the product does not match the product detail page 100% we will delete product from our account.
2. We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness. This has ensured all products are ‘new’ as described on the detail page.
3. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards.
4. We have re-written all weights, dimensions and quantity per order.
5. We have re-photographed all items that are not displaying the product accurate enough.
Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Sincerely,
XXXXXXXXXXXX
電郵發(fā)出后，很快就收到就收到亞馬遜自動回復(fù)的電郵，表示將在 24 小時內(nèi)聯(lián)系賣家。
等待回復(fù)的同時，不要怠惰!這位賣家為了表示修正錯誤的決心，在等待回復(fù)的同時就先做了以上提出的改善動作。
While we waited for a reply we started doing exactly what we stated in our appeal.
1. We removed inventory from listings we received prior performance notifications over to check the quality and ensure it matched what was described on the listing.
2. We started changing out main pictures that did not have a pure white background.
3. We updated and changed product information and went into as much detail as possible about the product.
4. We contacted customers who left negative feedback and attempted to improve the feedback submitted by those customers.
雖然自動回復(fù)的信件表示 24 小時內(nèi)會聯(lián)系賣家，但這位賣家遲遲沒有收到回信，等了十天之后決定發(fā)第二封短短的電郵，著名發(fā)信時間，詢問是否能告知最新處理進(jìn)度。
Our account was suspended 7/29/16. We sent in our appeal letter on 8/4/16. We have not received a response from seller performance team. Can you please give us a update of our appeal?
Thank you for your time.
Sincerely,
XXXXXXXXXX
接著三天后，收到恢復(fù)銷售權(quán)的通知。從申訴電郵發(fā)出后，總共是等了兩個禮拜左右才收到回信，這應(yīng)該算是快的，有的等超過一個月的都有。
還沉浸在恢復(fù)銷售權(quán)喜悅的同時，隔天馬上又收到第二封停權(quán)電郵。表示提交的計劃不可行，審核沒有通過。要凍結(jié)這位賣家賬戶的資金，電郵內(nèi)容如下圖。
賣家表示，感覺像是前一天的通過電郵是一個人看了覺得可以就發(fā)了通過的電郵，第二封又是另外不同的人看了覺得不行，就發(fā)了停權(quán)電郵。
于是賣家又在發(fā)了一次和一開始完全一樣的申訴電郵，另外附上前一天審核通過的電郵內(nèi)容(附在最下方的 Additional information 區(qū)塊里)。
隔天又馬上收到恢復(fù)銷售權(quán)的通知...
亞馬遜的處理效率就不多說了，竟然品質(zhì)如此低落。同一封申訴電郵不同人審核，竟然有完全相反的結(jié)果，沒有個標(biāo)準(zhǔn)在。已經(jīng)審核過的 Case 也沒有關(guān)掉，竟然還浪費人力處理同一件事。
這篇實戰(zhàn)經(jīng)驗分享給小伙伴，如果有同樣困擾的朋友可以參考申訴套路。再次提醒，千萬不要完全的照抄內(nèi)容，一定要針對自己的商品或是店鋪狀況填寫，用詞也可以自行修改。
Wish賬號被關(guān)怎么申訴？成功率達(dá)90%的賣家分享經(jīng)驗（送申訴模板）
wish ? 天空之城 發(fā)表了文章 ? 0 個評論 ? 19032 次瀏覽 ? 2017-07-04 10:52
旺季來襲，無論什么平臺都會再來一波的關(guān)店狂潮。據(jù)賣家經(jīng)驗反饋，在這些賬號被關(guān)的原因中有的是小錯誤被機(jī)器人掃到先關(guān)了再說的，也有秋后算賬被關(guān)賬號的，小號關(guān)了還能接受，如果是主賬號被關(guān)，賣家只有積極執(zhí)著的申訴了。
申訴成功率達(dá)到90%的Wish賣家分享：首先你是正常的運營者
之前肯定會有賣家形容申訴就是死馬當(dāng)做活馬醫(yī)，可是Wish賣家吳葉葉不這樣認(rèn)為：關(guān)于Wish賬號申訴問題，我不是大咖，只能給些許建議，但是一般90%的問題我都能申訴回來!當(dāng)然前提是：你是正常的運營者。這里的非正常運營者就包括賣仿品，刷單，退貨率三次超過30%的商戶。
賬號被關(guān)(被暫停)有幾種常見的問題。例如：
一、退貨率過高!
二、延遲發(fā)貨率過高!
三、仿品率，侵權(quán)之類!
四、某種違規(guī)之類(仿品和其它違規(guī))!
五、關(guān)聯(lián)!
目前我知道的一些被關(guān)店的問題大概就是是這些。
先講一下前兩個問題，退貨率與延遲發(fā)貨率問題，95%都是可以申訴回來的!
據(jù)了解，目前所有的Wish賣家群討論最多的話題就是——退款!
第三個問題，一般是同一個品牌出現(xiàn)3次以上，被查是仿品，被警告了，或者是你就是一個賣仿品的賣家。
因為釆集問題被3次以上判仿品的，那你申訴寫好一點，乖乖下架所有可疑產(chǎn)品。保證不要有下一次，如果是企業(yè)號并且有海外倉，那你還可以通過招商經(jīng)理申訴回來(此處省略一萬字)。但是招商經(jīng)理是不會偏心幫你的，你可以憑運氣。
故意賣仿品的人，就不要說了，賬號無法申訴并且：錢!被!扣!
第四個問題，違規(guī)!有機(jī)會，機(jī)會非常小，一般要堅持申訴并證明你是清白的，如果證明不了，那你也要想開點，wish不欠你的。
第五個問題，關(guān)聯(lián)!申訴回來的希望在田野上!
關(guān)聯(lián)一般是中國的銀行卡收款信息相同，同一個電腦長期同時登錄兩個賬號的，上產(chǎn)品鋪貨SKU.URL相同太嚴(yán)重了才會關(guān)聯(lián)。一般不是收款卡，其它的很少會關(guān)聯(lián)。
關(guān)聯(lián)看情況，只要不要很嚴(yán)重的問題，也許/或者/可能/是有機(jī)會申回來吧。(去年我某個賬號因為關(guān)聯(lián)問題申訴了7次，未!成!功!)
申訴成功的8個關(guān)健要點：
1.首先詳細(xì)分析被關(guān)店的原因。
2.針對原因一項一項去查證(物流信息截圖很重要)。
3.申訴的開頭承認(rèn)錯誤，要謙虛(最好證明不是你的問題)。
4.針對每個訂單ID一一解釋自己的問題及原因，并截圖附上。
5.提出針對以上xxx問題自己公司的改善措施(一般寫4-7個措施)。
6.盡量用數(shù)據(jù)，數(shù)字，百分比來說明你的改善。(例如時效提前了1-2天，延遲發(fā)貨率改善了10%，退貨率改善了12%等等。)
7.可以強(qiáng)調(diào)你們公司是垂直店及海外倉商戶。(盡量寫你是公司運營垂直類并打算用Wish Express)
8.結(jié)束語盡量寫保證以后不發(fā)生此類錯誤，并有更大的方向。
做好以上8點，一般90%的店鋪都能申訴回來!當(dāng)然前題是：你是正常的運營者。
申訴模板
有模板大家也盡量不要照搬，僅供參考！！因為大家如果都用相同的模版，那Wish生態(tài)圈會大亂!申訴只是一個申訴!
TO: wish
We admit what you mentioned were ourmistakes. We had checked each problem order very carefully, and we found that ###### due to distribution limitation of logistics company, whose delivery speedis a great problem. As you can see attached pictures 1-3, we packed items veryfast and carefully,send the items to freight forwarding company in time. As for### ###because our customers may not notice “styles randomly sent”, due to the shoesstyle one and two are from the same factory, so that we had do the listing inone. Our customers may not attention to the description notes, and make anrefund reason is “not as described” or “send the wrong goods”. Anyhow, wehave't done good enough.
For those problems, our companyattached great importances, and held a meeting to discuss the customer refundand the necessity and timeliness of logistics information management and takecorresponding measures to do better.
1, we had increased two logisticscompanies to delivery our goods,###. and Shenzhen###. Which improve timelinessby 5%.
2, we will join in WISH EXPRESS todelivery our goods, which can improve the delivery aging by 20%.
3, we will try to find the nearestfactories/manufacturers to cooperate, so that we can advancing stock and get fulltime for goods preparation, and send the goods to our freight forwarding within48 hours.
4. Add a shipping delivery warehouse,shipment 12 hours in advance.
5. We will modify the master drawingto avoid some unnecessary misunderstandings, or one product create one listing,instead of two products in the same listing.
We really want to do moreprofessional, we’ll be greatly appreciate it if you can give us one more chance, since wehad made a great progress in Wish before, hope we can make mutual improvementin the future, thanks in advance! 查看全部
申訴成功率達(dá)到90%的Wish賣家分享：首先你是正常的運營者
之前肯定會有賣家形容申訴就是死馬當(dāng)做活馬醫(yī)，可是Wish賣家吳葉葉不這樣認(rèn)為：關(guān)于Wish賬號申訴問題，我不是大咖，只能給些許建議，但是一般90%的問題我都能申訴回來!當(dāng)然前提是：你是正常的運營者。這里的非正常運營者就包括賣仿品，刷單，退貨率三次超過30%的商戶。
賬號被關(guān)(被暫停)有幾種常見的問題。例如：
一、退貨率過高!
二、延遲發(fā)貨率過高!
三、仿品率，侵權(quán)之類!
四、某種違規(guī)之類(仿品和其它違規(guī))!
五、關(guān)聯(lián)!
目前我知道的一些被關(guān)店的問題大概就是是這些。
先講一下前兩個問題，退貨率與延遲發(fā)貨率問題，95%都是可以申訴回來的!
據(jù)了解，目前所有的Wish賣家群討論最多的話題就是——退款!
第三個問題，一般是同一個品牌出現(xiàn)3次以上，被查是仿品，被警告了，或者是你就是一個賣仿品的賣家。
因為釆集問題被3次以上判仿品的，那你申訴寫好一點，乖乖下架所有可疑產(chǎn)品。保證不要有下一次，如果是企業(yè)號并且有海外倉，那你還可以通過招商經(jīng)理申訴回來(此處省略一萬字)。但是招商經(jīng)理是不會偏心幫你的，你可以憑運氣。
故意賣仿品的人，就不要說了，賬號無法申訴并且：錢!被!扣!
第四個問題，違規(guī)!有機(jī)會，機(jī)會非常小，一般要堅持申訴并證明你是清白的，如果證明不了，那你也要想開點，wish不欠你的。
第五個問題，關(guān)聯(lián)!申訴回來的希望在田野上!
關(guān)聯(lián)一般是中國的銀行卡收款信息相同，同一個電腦長期同時登錄兩個賬號的，上產(chǎn)品鋪貨SKU.URL相同太嚴(yán)重了才會關(guān)聯(lián)。一般不是收款卡，其它的很少會關(guān)聯(lián)。
關(guān)聯(lián)看情況，只要不要很嚴(yán)重的問題，也許/或者/可能/是有機(jī)會申回來吧。(去年我某個賬號因為關(guān)聯(lián)問題申訴了7次，未!成!功!)
申訴成功的8個關(guān)健要點：
1.首先詳細(xì)分析被關(guān)店的原因。
2.針對原因一項一項去查證(物流信息截圖很重要)。
3.申訴的開頭承認(rèn)錯誤，要謙虛(最好證明不是你的問題)。
4.針對每個訂單ID一一解釋自己的問題及原因，并截圖附上。
5.提出針對以上xxx問題自己公司的改善措施(一般寫4-7個措施)。
6.盡量用數(shù)據(jù)，數(shù)字，百分比來說明你的改善。(例如時效提前了1-2天，延遲發(fā)貨率改善了10%，退貨率改善了12%等等。)
7.可以強(qiáng)調(diào)你們公司是垂直店及海外倉商戶。(盡量寫你是公司運營垂直類并打算用Wish Express)
8.結(jié)束語盡量寫保證以后不發(fā)生此類錯誤，并有更大的方向。
做好以上8點，一般90%的店鋪都能申訴回來!當(dāng)然前題是：你是正常的運營者。
申訴模板
有模板大家也盡量不要照搬，僅供參考！！因為大家如果都用相同的模版，那Wish生態(tài)圈會大亂!申訴只是一個申訴!
TO: wish
We admit what you mentioned were ourmistakes. We had checked each problem order very carefully, and we found that ###### due to distribution limitation of logistics company, whose delivery speedis a great problem. As you can see attached pictures 1-3, we packed items veryfast and carefully,send the items to freight forwarding company in time. As for### ###because our customers may not notice “styles randomly sent”, due to the shoesstyle one and two are from the same factory, so that we had do the listing inone. Our customers may not attention to the description notes, and make anrefund reason is “not as described” or “send the wrong goods”. Anyhow, wehave't done good enough.
For those problems, our companyattached great importances, and held a meeting to discuss the customer refundand the necessity and timeliness of logistics information management and takecorresponding measures to do better.
1, we had increased two logisticscompanies to delivery our goods,###. and Shenzhen###. Which improve timelinessby 5%.
2, we will join in WISH EXPRESS todelivery our goods, which can improve the delivery aging by 20%.
3, we will try to find the nearestfactories/manufacturers to cooperate, so that we can advancing stock and get fulltime for goods preparation, and send the goods to our freight forwarding within48 hours.
4. Add a shipping delivery warehouse,shipment 12 hours in advance.
5. We will modify the master drawingto avoid some unnecessary misunderstandings, or one product create one listing,instead of two products in the same listing.
We really want to do moreprofessional, we’ll be greatly appreciate it if you can give us one more chance, since wehad made a great progress in Wish before, hope we can make mutual improvementin the future, thanks in advance! 查看全部
旺季來襲，無論什么平臺都會再來一波的關(guān)店狂潮。據(jù)賣家經(jīng)驗反饋，在這些賬號被關(guān)的原因中有的是小錯誤被機(jī)器人掃到先關(guān)了再說的，也有秋后算賬被關(guān)賬號的，小號關(guān)了還能接受，如果是主賬號被關(guān)，賣家只有積極執(zhí)著的申訴了。
申訴成功率達(dá)到90%的Wish賣家分享：首先你是正常的運營者
之前肯定會有賣家形容申訴就是死馬當(dāng)做活馬醫(yī)，可是Wish賣家吳葉葉不這樣認(rèn)為：關(guān)于Wish賬號申訴問題，我不是大咖，只能給些許建議，但是一般90%的問題我都能申訴回來!當(dāng)然前提是：你是正常的運營者。這里的非正常運營者就包括賣仿品，刷單，退貨率三次超過30%的商戶。
賬號被關(guān)(被暫停)有幾種常見的問題。例如：
一、退貨率過高!
二、延遲發(fā)貨率過高!
三、仿品率，侵權(quán)之類!
四、某種違規(guī)之類(仿品和其它違規(guī))!
五、關(guān)聯(lián)!
目前我知道的一些被關(guān)店的問題大概就是是這些。
先講一下前兩個問題，退貨率與延遲發(fā)貨率問題，95%都是可以申訴回來的!
據(jù)了解，目前所有的Wish賣家群討論最多的話題就是——退款!
第三個問題，一般是同一個品牌出現(xiàn)3次以上，被查是仿品，被警告了，或者是你就是一個賣仿品的賣家。
因為釆集問題被3次以上判仿品的，那你申訴寫好一點，乖乖下架所有可疑產(chǎn)品。保證不要有下一次，如果是企業(yè)號并且有海外倉，那你還可以通過招商經(jīng)理申訴回來(此處省略一萬字)。但是招商經(jīng)理是不會偏心幫你的，你可以憑運氣。
故意賣仿品的人，就不要說了，賬號無法申訴并且：錢!被!扣!
第四個問題，違規(guī)!有機(jī)會，機(jī)會非常小，一般要堅持申訴并證明你是清白的，如果證明不了，那你也要想開點，wish不欠你的。
第五個問題，關(guān)聯(lián)!申訴回來的希望在田野上!
關(guān)聯(lián)一般是中國的銀行卡收款信息相同，同一個電腦長期同時登錄兩個賬號的，上產(chǎn)品鋪貨SKU.URL相同太嚴(yán)重了才會關(guān)聯(lián)。一般不是收款卡，其它的很少會關(guān)聯(lián)。
關(guān)聯(lián)看情況，只要不要很嚴(yán)重的問題，也許/或者/可能/是有機(jī)會申回來吧。(去年我某個賬號因為關(guān)聯(lián)問題申訴了7次，未!成!功!)
申訴成功的8個關(guān)健要點：
1.首先詳細(xì)分析被關(guān)店的原因。
2.針對原因一項一項去查證(物流信息截圖很重要)。
3.申訴的開頭承認(rèn)錯誤，要謙虛(最好證明不是你的問題)。
4.針對每個訂單ID一一解釋自己的問題及原因，并截圖附上。
5.提出針對以上xxx問題自己公司的改善措施(一般寫4-7個措施)。
6.盡量用數(shù)據(jù)，數(shù)字，百分比來說明你的改善。(例如時效提前了1-2天，延遲發(fā)貨率改善了10%，退貨率改善了12%等等。)
7.可以強(qiáng)調(diào)你們公司是垂直店及海外倉商戶。(盡量寫你是公司運營垂直類并打算用Wish Express)
8.結(jié)束語盡量寫保證以后不發(fā)生此類錯誤，并有更大的方向。
做好以上8點，一般90%的店鋪都能申訴回來!當(dāng)然前題是：你是正常的運營者。
申訴模板
有模板大家也盡量不要照搬，僅供參考！！因為大家如果都用相同的模版，那Wish生態(tài)圈會大亂!申訴只是一個申訴!
TO: wish
We admit what you mentioned were ourmistakes. We had checked each problem order very carefully, and we found that ###### due to distribution limitation of logistics company, whose delivery speedis a great problem. As you can see attached pictures 1-3, we packed items veryfast and carefully,send the items to freight forwarding company in time. As for### ###because our customers may not notice “styles randomly sent”, due to the shoesstyle one and two are from the same factory, so that we had do the listing inone. Our customers may not attention to the description notes, and make anrefund reason is “not as described” or “send the wrong goods”. Anyhow, wehave't done good enough.
For those problems, our companyattached great importances, and held a meeting to discuss the customer refundand the necessity and timeliness of logistics information management and takecorresponding measures to do better.
1, we had increased two logisticscompanies to delivery our goods,###. and Shenzhen###. Which improve timelinessby 5%.
2, we will join in WISH EXPRESS todelivery our goods, which can improve the delivery aging by 20%.
3, we will try to find the nearestfactories/manufacturers to cooperate, so that we can advancing stock and get fulltime for goods preparation, and send the goods to our freight forwarding within48 hours.
4. Add a shipping delivery warehouse,shipment 12 hours in advance.
5. We will modify the master drawingto avoid some unnecessary misunderstandings, or one product create one listing,instead of two products in the same listing.
We really want to do moreprofessional, we’ll be greatly appreciate it if you can give us one more chance, since wehad made a great progress in Wish before, hope we can make mutual improvementin the future, thanks in advance!
申訴成功率達(dá)到90%的Wish賣家分享：首先你是正常的運營者
之前肯定會有賣家形容申訴就是死馬當(dāng)做活馬醫(yī)，可是Wish賣家吳葉葉不這樣認(rèn)為：關(guān)于Wish賬號申訴問題，我不是大咖，只能給些許建議，但是一般90%的問題我都能申訴回來!當(dāng)然前提是：你是正常的運營者。這里的非正常運營者就包括賣仿品，刷單，退貨率三次超過30%的商戶。
賬號被關(guān)(被暫停)有幾種常見的問題。例如：
一、退貨率過高!
二、延遲發(fā)貨率過高!
三、仿品率，侵權(quán)之類!
四、某種違規(guī)之類(仿品和其它違規(guī))!
五、關(guān)聯(lián)!
目前我知道的一些被關(guān)店的問題大概就是是這些。
先講一下前兩個問題，退貨率與延遲發(fā)貨率問題，95%都是可以申訴回來的!
據(jù)了解，目前所有的Wish賣家群討論最多的話題就是——退款!
第三個問題，一般是同一個品牌出現(xiàn)3次以上，被查是仿品，被警告了，或者是你就是一個賣仿品的賣家。
因為釆集問題被3次以上判仿品的，那你申訴寫好一點，乖乖下架所有可疑產(chǎn)品。保證不要有下一次，如果是企業(yè)號并且有海外倉，那你還可以通過招商經(jīng)理申訴回來(此處省略一萬字)。但是招商經(jīng)理是不會偏心幫你的，你可以憑運氣。
故意賣仿品的人，就不要說了，賬號無法申訴并且：錢!被!扣!
第四個問題，違規(guī)!有機(jī)會，機(jī)會非常小，一般要堅持申訴并證明你是清白的，如果證明不了，那你也要想開點，wish不欠你的。
第五個問題，關(guān)聯(lián)!申訴回來的希望在田野上!
關(guān)聯(lián)一般是中國的銀行卡收款信息相同，同一個電腦長期同時登錄兩個賬號的，上產(chǎn)品鋪貨SKU.URL相同太嚴(yán)重了才會關(guān)聯(lián)。一般不是收款卡，其它的很少會關(guān)聯(lián)。
關(guān)聯(lián)看情況，只要不要很嚴(yán)重的問題，也許/或者/可能/是有機(jī)會申回來吧。(去年我某個賬號因為關(guān)聯(lián)問題申訴了7次，未!成!功!)
申訴成功的8個關(guān)健要點：
1.首先詳細(xì)分析被關(guān)店的原因。
2.針對原因一項一項去查證(物流信息截圖很重要)。
3.申訴的開頭承認(rèn)錯誤，要謙虛(最好證明不是你的問題)。
4.針對每個訂單ID一一解釋自己的問題及原因，并截圖附上。
5.提出針對以上xxx問題自己公司的改善措施(一般寫4-7個措施)。
6.盡量用數(shù)據(jù)，數(shù)字，百分比來說明你的改善。(例如時效提前了1-2天，延遲發(fā)貨率改善了10%，退貨率改善了12%等等。)
7.可以強(qiáng)調(diào)你們公司是垂直店及海外倉商戶。(盡量寫你是公司運營垂直類并打算用Wish Express)
8.結(jié)束語盡量寫保證以后不發(fā)生此類錯誤，并有更大的方向。
做好以上8點，一般90%的店鋪都能申訴回來!當(dāng)然前題是：你是正常的運營者。
申訴模板
有模板大家也盡量不要照搬，僅供參考！！因為大家如果都用相同的模版，那Wish生態(tài)圈會大亂!申訴只是一個申訴!
TO: wish
We admit what you mentioned were ourmistakes. We had checked each problem order very carefully, and we found that ###### due to distribution limitation of logistics company, whose delivery speedis a great problem. As you can see attached pictures 1-3, we packed items veryfast and carefully,send the items to freight forwarding company in time. As for### ###because our customers may not notice “styles randomly sent”, due to the shoesstyle one and two are from the same factory, so that we had do the listing inone. Our customers may not attention to the description notes, and make anrefund reason is “not as described” or “send the wrong goods”. Anyhow, wehave't done good enough.
For those problems, our companyattached great importances, and held a meeting to discuss the customer refundand the necessity and timeliness of logistics information management and takecorresponding measures to do better.
1, we had increased two logisticscompanies to delivery our goods,###. and Shenzhen###. Which improve timelinessby 5%.
2, we will join in WISH EXPRESS todelivery our goods, which can improve the delivery aging by 20%.
3, we will try to find the nearestfactories/manufacturers to cooperate, so that we can advancing stock and get fulltime for goods preparation, and send the goods to our freight forwarding within48 hours.
4. Add a shipping delivery warehouse,shipment 12 hours in advance.
5. We will modify the master drawingto avoid some unnecessary misunderstandings, or one product create one listing,instead of two products in the same listing.
We really want to do moreprofessional, we’ll be greatly appreciate it if you can give us one more chance, since wehad made a great progress in Wish before, hope we can make mutual improvementin the future, thanks in advance!
亞馬遜因遲發(fā)貨被移除銷售權(quán)申訴模板
亞馬遜 ? 葡萄咖啡 發(fā)表了文章 ? 0 個評論 ? 23097 次瀏覽 ? 2017-06-15 11:11
今天抽空跟大家分享一下事件發(fā)生的始末。上周收到亞馬遜的通知，說我的賬號存在遲發(fā)貨的問題因而取消了我的銷售權(quán)，我仔細(xì)看了下我的遲發(fā)率，確實遲發(fā)率超過50%。不管怎么樣我都得申訴回來啊!
下面是我給亞馬遜回復(fù)的郵件主題內(nèi)容(中間有多次郵件溝通，都告失敗!這是最終成功模板)希望對大家有用:
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1.混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2.由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1.為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2.實現(xiàn)我們的目標(biāo)的不到4%準(zhǔn)時購物,我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外,我們將更積極地監(jiān)控我們的性能指標(biāo),以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3最重要的是,如果我們FBA出售貨物,不會有貨物遲交。而且,客戶將獲得一個完美的購物體驗。所以,出于這個原因,請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA最好的方法來解決這個問題(貨物遲交)。
4.嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠,我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售的釋放,我有足夠的信心,我們會做得更好在未來,我們承諾它再次發(fā)生,請給我們一個機(jī)會。
真誠期待回復(fù)!
...... 查看全部
下面是我給亞馬遜回復(fù)的郵件主題內(nèi)容(中間有多次郵件溝通，都告失敗!這是最終成功模板)希望對大家有用:
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1.混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2.由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1.為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2.實現(xiàn)我們的目標(biāo)的不到4%準(zhǔn)時購物,我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外,我們將更積極地監(jiān)控我們的性能指標(biāo),以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3最重要的是,如果我們FBA出售貨物,不會有貨物遲交。而且,客戶將獲得一個完美的購物體驗。所以,出于這個原因,請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA最好的方法來解決這個問題(貨物遲交)。
4.嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠,我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售的釋放,我有足夠的信心,我們會做得更好在未來,我們承諾它再次發(fā)生,請給我們一個機(jī)會。
真誠期待回復(fù)!
...... 查看全部
今天抽空跟大家分享一下事件發(fā)生的始末。上周收到亞馬遜的通知，說我的賬號存在遲發(fā)貨的問題因而取消了我的銷售權(quán)，我仔細(xì)看了下我的遲發(fā)率，確實遲發(fā)率超過50%。不管怎么樣我都得申訴回來啊!
下面是我給亞馬遜回復(fù)的郵件主題內(nèi)容(中間有多次郵件溝通，都告失敗!這是最終成功模板)希望對大家有用:
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1.混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2.由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1.為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2.實現(xiàn)我們的目標(biāo)的不到4%準(zhǔn)時購物,我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外,我們將更積極地監(jiān)控我們的性能指標(biāo),以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3最重要的是,如果我們FBA出售貨物,不會有貨物遲交。而且,客戶將獲得一個完美的購物體驗。所以,出于這個原因,請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA最好的方法來解決這個問題(貨物遲交)。
4.嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠,我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售的釋放,我有足夠的信心,我們會做得更好在未來,我們承諾它再次發(fā)生,請給我們一個機(jī)會。
真誠期待回復(fù)!
......
亞馬遜ODR超標(biāo)申訴方法(附模板)!
亞馬遜 ? 我要養(yǎng)條大狗 發(fā)表了文章 ? 4 個評論 ? 77748 次瀏覽 ? 2017-04-26 14:18
?很多賣家收到賬戶被封郵件都先罵娘，罵完了也沒用你還是得干活啊!那么亞馬遜ODR超標(biāo)怎么申訴呢?
首先分析銷售權(quán)限被移除的原因：
1.績效較差:各項指標(biāo)(例如:訂單缺陷率、取消率、有效跟蹤單率、遲發(fā)率等)未達(dá)到亞馬遜平臺的績效目標(biāo)。
2.違反了亞馬遜,的銷售政策,例如:銷售假冒偽劣產(chǎn)品,威脅或者恐嚇買家。
3.違反了亞馬遜有關(guān)受限商品的規(guī)定, 一些限制類的產(chǎn)品很多中國賣家是沒有銷售權(quán)限的, 如果違反相關(guān)規(guī)定也會被移除銷售權(quán)。
4.侵權(quán)。
重點講ODR申訴，只要你做的是申訴，首先要有思路。具體思路如下：
第一步 明確你的銷售權(quán)限被移除的原因。
詳細(xì)的分析具體導(dǎo)致你的銷售權(quán)限被移除的原因, 是因為:
1 績效較差or2.因為違反了亞馬遜的銷售政策和協(xié)議而被取消,例如: ODR超標(biāo)、有效跟蹤單率過低、銷售假冒偽劣產(chǎn)品等 。
怎么分析?
最直接的方法:進(jìn)后臺的績效板塊進(jìn)行詳細(xì)的分析,看具體是哪些指標(biāo)起標(biāo)了。
1 如果是0DR超標(biāo), 那都是由什么原因造成的, 有多少個差評,多少個A-Z,多少個拒付,造成差評、 A-Z、拒付的原因是什么?
2.如果是有效跟蹤單率過低,為什么有效跟蹤單率那么低?是物流公司問題還是自己的發(fā)貨問題?如果是及時回復(fù)率過低,為什么不能及時回復(fù)信息? 將自己可能導(dǎo)致銷售權(quán)限被移除的原因做一個徹底的分析 。
第二步 評估自己的銷售流程
賬戶被封, 一定要分析自己的銷售過程是否有問題一一產(chǎn)品質(zhì)量把關(guān)、物流服務(wù)、售后服務(wù)等是否有需要完善的地方。出現(xiàn)問題,都采取了哪些行動,以及對自己的這些行動進(jìn)行分析和評價。同時還要確定你的庫存中是否存在違反亞亞馬遜政策和協(xié)議的商品。
第三步、創(chuàng)建行動計劃。
根據(jù)前兩步分析得出的問題提出相應(yīng)的解決方案，就是告訴亞馬遜你將采取什么行動解決銷售權(quán)限被移除的問題這個是重中之重。
第四步、提交申訴信
申訴信和計劃書
申訴信都應(yīng)包含一份行動計劃, 改計劃表明已經(jīng)找到自己的銷售和庫存管理實踐中存在的問題。計劃如何改變自己的銷售策略以解決問題。所有的申訴信和計劃書都秉持一個思路:找到問題,解決問題,末來怎么做。亞馬遜想看到的就是切實有效的行動計劃。我們下面說說幾個計策。
做亞馬遜, 做到被亞馬遜封店鋪了, 說明很多指標(biāo)可能部出現(xiàn)了問題,那么就要從根本上去解決這些問題,然后重新啟航。
既然說到從根本上解決問題,那我們就把最高的事故率都一一列舉:
一、因訂單缺陷較高而被移除。
行動計劃包涵內(nèi)容:首先,確定哪些指標(biāo)(負(fù)面反饋/亞馬遜商城交易保障索賠/信用卡拒付)來達(dá)到馬遜的績效指標(biāo)評估時,需要閱讀買家留下的所有反饋評論。如果評論反映不能及時回復(fù)買家郵件, 你可以在行動計劃中說明安排每日回復(fù)所有買家信函的時間; 如果是產(chǎn)品質(zhì)量破損或者產(chǎn)品與描述不符, 則要在行動計劃中加入產(chǎn)品質(zhì)量把控、 物流服務(wù)優(yōu)化等舉措; 如果是因為未收到產(chǎn)品, 則要在行動計劃中加入更換物流合作商以及發(fā)FBA的事宜。
二、遲發(fā)率較高而被移除
行動計劃包函內(nèi)容: 去后臺查一下設(shè)定的配送交貨周期是否太短,貨代方面是否有問題,你可以往行動計劃中加入修改交貨周期,與物流能力更穩(wěn)定的貨代合作、或者跟亞馬遜承諾發(fā)FBA這種解決間題的方案 。
因配送前取消率較高而被移除,,行動計劃包涵內(nèi)容: 檢查是否由于上架的商品長期缺貨所致,你可以在行動計劃中列出每日監(jiān)控庫存, 以確保自己絕對不會上架無法立即配送的商品,
三、因退款率過高而被移除
行動計劃包涵內(nèi)容:檢查是由于什么原因號致退款,是產(chǎn)品質(zhì)量問題、物流問題還是其他的原因,你可以在行動計劃中加入產(chǎn)品質(zhì)量把控、物流服務(wù)優(yōu)化、售后服務(wù)改進(jìn)等舉措。
策略一：李帶桃僵(適用那種很傻的錯誤無法承認(rèn)的被封的情況)
1.發(fā)錯貨( 庫存發(fā)錯/物流發(fā)錯/貼錯運單等,我遇到過的千奇百怪)
2、沒有熟讀亞馬遜的政策導(dǎo)致的失誤,這個怎么能承認(rèn)
3、其他
所謂李代挑僵,就是把責(zé)任推卸到其他,量然我們說申訴必須先承認(rèn)錯誤,但是這幾種實在是沒辦法承認(rèn)啊,那怎么力?找其他人來背鍋,像發(fā)錯貨,不小心發(fā)了空單,這個時候你一定要想好邏輯,說是工廠或者物流商,此招不可多用。
出現(xiàn)李代桃僵很多可能是你做亞馬遜的時候還沒有學(xué)會多角度分析問題，下面給你幾個tips：
1、設(shè)置配送交貨周期：你設(shè)定的配送交貨周期是否太短?
2、與買家溝通：你是否有效回復(fù)買家的問題，并及時、禮貌的方式回復(fù)他們?
3、在售庫存：你是否長期缺貨并因此被取消訂單?
4、商品信息：你是否在商品評論中準(zhǔn)確描述商品?
5、運達(dá)時間：你的物流合作商物流能力是否能夠在規(guī)定的時間交貨?
6、售貨服務(wù)：出現(xiàn)問題時，你是否積極與買家溝通解決問題?
如果你發(fā)了無數(shù)的申訴郵件，亞馬遜還是沒有回復(fù)，我們再來試試這個模板：
苦肉計
憋住別笑。這也是有成功的案例的。
附:亞馬遜ODR超標(biāo)申訴通過模板
Dear Amazon seller performance team
Thank you for your patience.
I have checked and looked up to the Amazon policy on line and leart more about selling behavior and FBA policy.
1. We have checked our distribution chain carefully, and we find some questions now.
Our parcel shipped by merchant before we use FBA shipping service. Now we have choose FBA service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and Chinese New Year Holiday may make a slip, the supplier shipping about 數(shù)量 empty packages to amazon.
2. Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.
(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!
Best Regards，
店鋪名 service
李代桃僵請仔細(xì)看前面內(nèi)容---即不好承認(rèn)的錯誤用其他可信服的原因去解釋和改進(jìn)。
三十六計之釜底抽薪
Dear Sir/Madam,
Thanksfor your patience.
Weare Amazon seller 店鋪名 and our sales permission suspended due to order defect rate ishigher than the goal of less than 1%.My sales plan is as follows:
1. Based on the circumstances, these 5 ordersplaced at this same time and day. That means we suspect and have good reason tosuspect that these negative feedbacks have intention to pursue unhealthycompetition with our peers. So please kindly check these orders, and you mayalso have such feeling. Following are 5 orders ID(出問題的訂單號)
2.For new account we cannot use FBA service before 時間. Now we havesent a huge swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba物流單號) and we will change the way oflogistics for more than 80% listing to FBA. Use FBA service can help us toproviding better products and excellent service for our customers.
3.We regret for this but we guarantee there is nothing wrong with our products.There is no bad review or feedback before these 5 disputes orders. Since I didcarefully check the order and the package to make sure everything was in goodcondition before shipping it out, Please check our sales records.
4.We always stay in touch with our factory ensure quality of products produced tomeet customer demand. We request for all the sale invoices from our suppliereach time, we have made all the preparations to ensuring product quality andsafety dispute solved satisfactorily.
Pleasecheck our plan and we value our sales opportunities.
Weare anticipating your early reply.
BestRegards
店鋪名 service
釜底抽薪即從每個指標(biāo)上面去發(fā)現(xiàn)自己的問題，逐個擊破，一一解決，一一給方案和計劃。
苦肉計模板上面已給出。
?
?
注：好文忍不住從SurTime賣家生態(tài)系統(tǒng)轉(zhuǎn)載，不服發(fā)出你的解決方法，另外感覺姿勢姐，感覺她是版主有版權(quán)問題找她！O(∩_∩)O哈哈~ 查看全部
首先分析銷售權(quán)限被移除的原因：
1.績效較差:各項指標(biāo)(例如:訂單缺陷率、取消率、有效跟蹤單率、遲發(fā)率等)未達(dá)到亞馬遜平臺的績效目標(biāo)。
2.違反了亞馬遜,的銷售政策,例如:銷售假冒偽劣產(chǎn)品,威脅或者恐嚇買家。
3.違反了亞馬遜有關(guān)受限商品的規(guī)定, 一些限制類的產(chǎn)品很多中國賣家是沒有銷售權(quán)限的, 如果違反相關(guān)規(guī)定也會被移除銷售權(quán)。
4.侵權(quán)。
重點講ODR申訴，只要你做的是申訴，首先要有思路。具體思路如下：
第一步 明確你的銷售權(quán)限被移除的原因。
詳細(xì)的分析具體導(dǎo)致你的銷售權(quán)限被移除的原因, 是因為:
1 績效較差or2.因為違反了亞馬遜的銷售政策和協(xié)議而被取消,例如: ODR超標(biāo)、有效跟蹤單率過低、銷售假冒偽劣產(chǎn)品等 。
怎么分析?
最直接的方法:進(jìn)后臺的績效板塊進(jìn)行詳細(xì)的分析,看具體是哪些指標(biāo)起標(biāo)了。
1 如果是0DR超標(biāo), 那都是由什么原因造成的, 有多少個差評,多少個A-Z,多少個拒付,造成差評、 A-Z、拒付的原因是什么?
2.如果是有效跟蹤單率過低,為什么有效跟蹤單率那么低?是物流公司問題還是自己的發(fā)貨問題?如果是及時回復(fù)率過低,為什么不能及時回復(fù)信息? 將自己可能導(dǎo)致銷售權(quán)限被移除的原因做一個徹底的分析 。
第二步 評估自己的銷售流程
賬戶被封, 一定要分析自己的銷售過程是否有問題一一產(chǎn)品質(zhì)量把關(guān)、物流服務(wù)、售后服務(wù)等是否有需要完善的地方。出現(xiàn)問題,都采取了哪些行動,以及對自己的這些行動進(jìn)行分析和評價。同時還要確定你的庫存中是否存在違反亞亞馬遜政策和協(xié)議的商品。
第三步、創(chuàng)建行動計劃。
根據(jù)前兩步分析得出的問題提出相應(yīng)的解決方案，就是告訴亞馬遜你將采取什么行動解決銷售權(quán)限被移除的問題這個是重中之重。
第四步、提交申訴信
申訴信和計劃書
申訴信都應(yīng)包含一份行動計劃, 改計劃表明已經(jīng)找到自己的銷售和庫存管理實踐中存在的問題。計劃如何改變自己的銷售策略以解決問題。所有的申訴信和計劃書都秉持一個思路:找到問題,解決問題,末來怎么做。亞馬遜想看到的就是切實有效的行動計劃。我們下面說說幾個計策。
做亞馬遜, 做到被亞馬遜封店鋪了, 說明很多指標(biāo)可能部出現(xiàn)了問題,那么就要從根本上去解決這些問題,然后重新啟航。
既然說到從根本上解決問題,那我們就把最高的事故率都一一列舉:
一、因訂單缺陷較高而被移除。
行動計劃包涵內(nèi)容:首先,確定哪些指標(biāo)(負(fù)面反饋/亞馬遜商城交易保障索賠/信用卡拒付)來達(dá)到馬遜的績效指標(biāo)評估時,需要閱讀買家留下的所有反饋評論。如果評論反映不能及時回復(fù)買家郵件, 你可以在行動計劃中說明安排每日回復(fù)所有買家信函的時間; 如果是產(chǎn)品質(zhì)量破損或者產(chǎn)品與描述不符, 則要在行動計劃中加入產(chǎn)品質(zhì)量把控、 物流服務(wù)優(yōu)化等舉措; 如果是因為未收到產(chǎn)品, 則要在行動計劃中加入更換物流合作商以及發(fā)FBA的事宜。
二、遲發(fā)率較高而被移除
行動計劃包函內(nèi)容: 去后臺查一下設(shè)定的配送交貨周期是否太短,貨代方面是否有問題,你可以往行動計劃中加入修改交貨周期,與物流能力更穩(wěn)定的貨代合作、或者跟亞馬遜承諾發(fā)FBA這種解決間題的方案 。
因配送前取消率較高而被移除,,行動計劃包涵內(nèi)容: 檢查是否由于上架的商品長期缺貨所致,你可以在行動計劃中列出每日監(jiān)控庫存, 以確保自己絕對不會上架無法立即配送的商品,
三、因退款率過高而被移除
行動計劃包涵內(nèi)容:檢查是由于什么原因號致退款,是產(chǎn)品質(zhì)量問題、物流問題還是其他的原因,你可以在行動計劃中加入產(chǎn)品質(zhì)量把控、物流服務(wù)優(yōu)化、售后服務(wù)改進(jìn)等舉措。
策略一：李帶桃僵(適用那種很傻的錯誤無法承認(rèn)的被封的情況)
1.發(fā)錯貨( 庫存發(fā)錯/物流發(fā)錯/貼錯運單等,我遇到過的千奇百怪)
2、沒有熟讀亞馬遜的政策導(dǎo)致的失誤,這個怎么能承認(rèn)
3、其他
所謂李代挑僵,就是把責(zé)任推卸到其他,量然我們說申訴必須先承認(rèn)錯誤,但是這幾種實在是沒辦法承認(rèn)啊,那怎么力?找其他人來背鍋,像發(fā)錯貨,不小心發(fā)了空單,這個時候你一定要想好邏輯,說是工廠或者物流商,此招不可多用。
出現(xiàn)李代桃僵很多可能是你做亞馬遜的時候還沒有學(xué)會多角度分析問題，下面給你幾個tips：
1、設(shè)置配送交貨周期：你設(shè)定的配送交貨周期是否太短?
2、與買家溝通：你是否有效回復(fù)買家的問題，并及時、禮貌的方式回復(fù)他們?
3、在售庫存：你是否長期缺貨并因此被取消訂單?
4、商品信息：你是否在商品評論中準(zhǔn)確描述商品?
5、運達(dá)時間：你的物流合作商物流能力是否能夠在規(guī)定的時間交貨?
6、售貨服務(wù)：出現(xiàn)問題時，你是否積極與買家溝通解決問題?
如果你發(fā)了無數(shù)的申訴郵件，亞馬遜還是沒有回復(fù)，我們再來試試這個模板：
苦肉計
憋住別笑。這也是有成功的案例的。
附:亞馬遜ODR超標(biāo)申訴通過模板
Dear Amazon seller performance team
Thank you for your patience.
I have checked and looked up to the Amazon policy on line and leart more about selling behavior and FBA policy.
1. We have checked our distribution chain carefully, and we find some questions now.
Our parcel shipped by merchant before we use FBA shipping service. Now we have choose FBA service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and Chinese New Year Holiday may make a slip, the supplier shipping about 數(shù)量 empty packages to amazon.
2. Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.
(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!
Best Regards，
店鋪名 service
李代桃僵請仔細(xì)看前面內(nèi)容---即不好承認(rèn)的錯誤用其他可信服的原因去解釋和改進(jìn)。
三十六計之釜底抽薪
Dear Sir/Madam,
Thanksfor your patience.
Weare Amazon seller 店鋪名 and our sales permission suspended due to order defect rate ishigher than the goal of less than 1%.My sales plan is as follows:
1. Based on the circumstances, these 5 ordersplaced at this same time and day. That means we suspect and have good reason tosuspect that these negative feedbacks have intention to pursue unhealthycompetition with our peers. So please kindly check these orders, and you mayalso have such feeling. Following are 5 orders ID(出問題的訂單號)
2.For new account we cannot use FBA service before 時間. Now we havesent a huge swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba物流單號) and we will change the way oflogistics for more than 80% listing to FBA. Use FBA service can help us toproviding better products and excellent service for our customers.
3.We regret for this but we guarantee there is nothing wrong with our products.There is no bad review or feedback before these 5 disputes orders. Since I didcarefully check the order and the package to make sure everything was in goodcondition before shipping it out, Please check our sales records.
4.We always stay in touch with our factory ensure quality of products produced tomeet customer demand. We request for all the sale invoices from our suppliereach time, we have made all the preparations to ensuring product quality andsafety dispute solved satisfactorily.
Pleasecheck our plan and we value our sales opportunities.
Weare anticipating your early reply.
BestRegards
店鋪名 service
釜底抽薪即從每個指標(biāo)上面去發(fā)現(xiàn)自己的問題，逐個擊破，一一解決，一一給方案和計劃。
苦肉計模板上面已給出。
?
?
注：好文忍不住從SurTime賣家生態(tài)系統(tǒng)轉(zhuǎn)載，不服發(fā)出你的解決方法，另外感覺姿勢姐，感覺她是版主有版權(quán)問題找她！O(∩_∩)O哈哈~ 查看全部
?很多賣家收到賬戶被封郵件都先罵娘，罵完了也沒用你還是得干活啊!那么亞馬遜ODR超標(biāo)怎么申訴呢?
首先分析銷售權(quán)限被移除的原因：
1.績效較差:各項指標(biāo)(例如:訂單缺陷率、取消率、有效跟蹤單率、遲發(fā)率等)未達(dá)到亞馬遜平臺的績效目標(biāo)。
2.違反了亞馬遜,的銷售政策,例如:銷售假冒偽劣產(chǎn)品,威脅或者恐嚇買家。
3.違反了亞馬遜有關(guān)受限商品的規(guī)定, 一些限制類的產(chǎn)品很多中國賣家是沒有銷售權(quán)限的, 如果違反相關(guān)規(guī)定也會被移除銷售權(quán)。
4.侵權(quán)。
重點講ODR申訴，只要你做的是申訴，首先要有思路。具體思路如下：
第一步 明確你的銷售權(quán)限被移除的原因。
詳細(xì)的分析具體導(dǎo)致你的銷售權(quán)限被移除的原因, 是因為:
1 績效較差or2.因為違反了亞馬遜的銷售政策和協(xié)議而被取消,例如: ODR超標(biāo)、有效跟蹤單率過低、銷售假冒偽劣產(chǎn)品等 。
怎么分析?
最直接的方法:進(jìn)后臺的績效板塊進(jìn)行詳細(xì)的分析,看具體是哪些指標(biāo)起標(biāo)了。
1 如果是0DR超標(biāo), 那都是由什么原因造成的, 有多少個差評,多少個A-Z,多少個拒付,造成差評、 A-Z、拒付的原因是什么?
2.如果是有效跟蹤單率過低,為什么有效跟蹤單率那么低?是物流公司問題還是自己的發(fā)貨問題?如果是及時回復(fù)率過低,為什么不能及時回復(fù)信息? 將自己可能導(dǎo)致銷售權(quán)限被移除的原因做一個徹底的分析 。
第二步 評估自己的銷售流程
賬戶被封, 一定要分析自己的銷售過程是否有問題一一產(chǎn)品質(zhì)量把關(guān)、物流服務(wù)、售后服務(wù)等是否有需要完善的地方。出現(xiàn)問題,都采取了哪些行動,以及對自己的這些行動進(jìn)行分析和評價。同時還要確定你的庫存中是否存在違反亞亞馬遜政策和協(xié)議的商品。
第三步、創(chuàng)建行動計劃。
根據(jù)前兩步分析得出的問題提出相應(yīng)的解決方案，就是告訴亞馬遜你將采取什么行動解決銷售權(quán)限被移除的問題這個是重中之重。
第四步、提交申訴信
申訴信和計劃書
申訴信都應(yīng)包含一份行動計劃, 改計劃表明已經(jīng)找到自己的銷售和庫存管理實踐中存在的問題。計劃如何改變自己的銷售策略以解決問題。所有的申訴信和計劃書都秉持一個思路:找到問題,解決問題,末來怎么做。亞馬遜想看到的就是切實有效的行動計劃。我們下面說說幾個計策。
做亞馬遜, 做到被亞馬遜封店鋪了, 說明很多指標(biāo)可能部出現(xiàn)了問題,那么就要從根本上去解決這些問題,然后重新啟航。
既然說到從根本上解決問題,那我們就把最高的事故率都一一列舉:
一、因訂單缺陷較高而被移除。
行動計劃包涵內(nèi)容:首先,確定哪些指標(biāo)(負(fù)面反饋/亞馬遜商城交易保障索賠/信用卡拒付)來達(dá)到馬遜的績效指標(biāo)評估時,需要閱讀買家留下的所有反饋評論。如果評論反映不能及時回復(fù)買家郵件, 你可以在行動計劃中說明安排每日回復(fù)所有買家信函的時間; 如果是產(chǎn)品質(zhì)量破損或者產(chǎn)品與描述不符, 則要在行動計劃中加入產(chǎn)品質(zhì)量把控、 物流服務(wù)優(yōu)化等舉措; 如果是因為未收到產(chǎn)品, 則要在行動計劃中加入更換物流合作商以及發(fā)FBA的事宜。
二、遲發(fā)率較高而被移除
行動計劃包函內(nèi)容: 去后臺查一下設(shè)定的配送交貨周期是否太短,貨代方面是否有問題,你可以往行動計劃中加入修改交貨周期,與物流能力更穩(wěn)定的貨代合作、或者跟亞馬遜承諾發(fā)FBA這種解決間題的方案 。
因配送前取消率較高而被移除,,行動計劃包涵內(nèi)容: 檢查是否由于上架的商品長期缺貨所致,你可以在行動計劃中列出每日監(jiān)控庫存, 以確保自己絕對不會上架無法立即配送的商品,
三、因退款率過高而被移除
行動計劃包涵內(nèi)容:檢查是由于什么原因號致退款,是產(chǎn)品質(zhì)量問題、物流問題還是其他的原因,你可以在行動計劃中加入產(chǎn)品質(zhì)量把控、物流服務(wù)優(yōu)化、售后服務(wù)改進(jìn)等舉措。
策略一：李帶桃僵(適用那種很傻的錯誤無法承認(rèn)的被封的情況)
1.發(fā)錯貨( 庫存發(fā)錯/物流發(fā)錯/貼錯運單等,我遇到過的千奇百怪)
2、沒有熟讀亞馬遜的政策導(dǎo)致的失誤,這個怎么能承認(rèn)
3、其他
所謂李代挑僵,就是把責(zé)任推卸到其他,量然我們說申訴必須先承認(rèn)錯誤,但是這幾種實在是沒辦法承認(rèn)啊,那怎么力?找其他人來背鍋,像發(fā)錯貨,不小心發(fā)了空單,這個時候你一定要想好邏輯,說是工廠或者物流商,此招不可多用。
出現(xiàn)李代桃僵很多可能是你做亞馬遜的時候還沒有學(xué)會多角度分析問題，下面給你幾個tips：
1、設(shè)置配送交貨周期：你設(shè)定的配送交貨周期是否太短?
2、與買家溝通：你是否有效回復(fù)買家的問題，并及時、禮貌的方式回復(fù)他們?
3、在售庫存：你是否長期缺貨并因此被取消訂單?
4、商品信息：你是否在商品評論中準(zhǔn)確描述商品?
5、運達(dá)時間：你的物流合作商物流能力是否能夠在規(guī)定的時間交貨?
6、售貨服務(wù)：出現(xiàn)問題時，你是否積極與買家溝通解決問題?
如果你發(fā)了無數(shù)的申訴郵件，亞馬遜還是沒有回復(fù)，我們再來試試這個模板：
苦肉計
憋住別笑。這也是有成功的案例的。
附:亞馬遜ODR超標(biāo)申訴通過模板
Dear Amazon seller performance team
Thank you for your patience.
I have checked and looked up to the Amazon policy on line and leart more about selling behavior and FBA policy.
1. We have checked our distribution chain carefully, and we find some questions now.
Our parcel shipped by merchant before we use FBA shipping service. Now we have choose FBA service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and Chinese New Year Holiday may make a slip, the supplier shipping about 數(shù)量 empty packages to amazon.
2. Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.
(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!
Best Regards，
店鋪名 service
李代桃僵請仔細(xì)看前面內(nèi)容---即不好承認(rèn)的錯誤用其他可信服的原因去解釋和改進(jìn)。
三十六計之釜底抽薪
Dear Sir/Madam,
Thanksfor your patience.
Weare Amazon seller 店鋪名 and our sales permission suspended due to order defect rate ishigher than the goal of less than 1%.My sales plan is as follows:
1. Based on the circumstances, these 5 ordersplaced at this same time and day. That means we suspect and have good reason tosuspect that these negative feedbacks have intention to pursue unhealthycompetition with our peers. So please kindly check these orders, and you mayalso have such feeling. Following are 5 orders ID(出問題的訂單號)
2.For new account we cannot use FBA service before 時間. Now we havesent a huge swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba物流單號) and we will change the way oflogistics for more than 80% listing to FBA. Use FBA service can help us toproviding better products and excellent service for our customers.
3.We regret for this but we guarantee there is nothing wrong with our products.There is no bad review or feedback before these 5 disputes orders. Since I didcarefully check the order and the package to make sure everything was in goodcondition before shipping it out, Please check our sales records.
4.We always stay in touch with our factory ensure quality of products produced tomeet customer demand. We request for all the sale invoices from our suppliereach time, we have made all the preparations to ensuring product quality andsafety dispute solved satisfactorily.
Pleasecheck our plan and we value our sales opportunities.
Weare anticipating your early reply.
BestRegards
店鋪名 service
釜底抽薪即從每個指標(biāo)上面去發(fā)現(xiàn)自己的問題，逐個擊破，一一解決，一一給方案和計劃。
苦肉計模板上面已給出。
?
?
注：好文忍不住從SurTime賣家生態(tài)系統(tǒng)轉(zhuǎn)載，不服發(fā)出你的解決方法，另外感覺姿勢姐，感覺她是版主有版權(quán)問題找她！O(∩_∩)O哈哈~
亞馬遜因賬戶表現(xiàn)差被移除銷售權(quán)申訴模板
亞馬遜 ? Emotiona 發(fā)表了文章 ? 0 個評論 ? 12806 次瀏覽 ? 2017-01-22 11:21
Example 1
因遲發(fā)貨被移除銷售權(quán)
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1、混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2、由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1、為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2、實現(xiàn)我們的目標(biāo)不到4%準(zhǔn)時購物，我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外，我們將更積極地監(jiān)控我們的性能指標(biāo)，以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3、最重要的是，如果我們FBA出售貨物,不會有貨物遲交。而且，客戶將獲得一個完美的購物體驗。所以，出于這個原因，請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA是最好的方法來解決這個問題(貨物遲交)。
4、嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠地，我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售權(quán)的釋放，我有足夠的信心，我們在未來會做得更好，我們承諾它不會再次發(fā)生，請給我們一個機(jī)會。
真誠期待回復(fù)!
......
Example 2
因遲發(fā)貨被移除銷售權(quán)
EX：
To whom it may concern,
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.
We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping， we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.
Thank you for considering this appeal.
Example 3
遲發(fā)貨+缺貨+回復(fù)客戶慢收到A-Z
I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe there are two main reasons this has happened:
Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.
When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.
I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.
Plan of Action:
We are taking the following steps to improve our performance:
Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.
Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.
In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
In evaluating our selling practices, we found a mistake in our inventory upload file.
Our Plan of Action:
Our inventory file has been reviewed. All misclassified condition items have been re-categorized to follow Amazon's Condition Guidelines. Entire inventory has been deleted from Marketplace to reflect all changes.
All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Example 4
回復(fù)買家不及時+產(chǎn)品損壞+加退換貨時間太長收到A-Z，被凍結(jié)賬戶
Dear Seller Performance Team,
Thank you for your concern of our account. Before receiving the performance review notification, we were exactly working with the customers to resolve their problem.
We firmly believe that we're not only providing the product but also the customer service.
Firstly, we're very sorry about our negligence of packaging, and the incaution of carrying and transporting by logistics company which result in defective working condition of one item, we had to ship the replacement but had the customer waiting more time for delivery, they are kind but we are sorry. (講清楚沒包裝運輸過程中導(dǎo)致產(chǎn)品損壞，退換貨時間長讓顧客等很久，自己很抱歉)
Secondly, the incaution of testing and checking up by the tester in factory result in missing indicator light covers of one item, which in normal working condition but give customer defective impression of the product, we had contact with the customer and shipped the missing element, and sorry to bring him inconvenience. (發(fā)貨前的出廠檢查不夠細(xì)致收到的產(chǎn)品缺零部件)
These are our faults due to lack of strict management of the product and service providers.
Thirdly, we're new to Amazon selling and lack of familiarity with the rules and message system using, which result in missing timely response to 4 messages from the buyers on our months ago arranged long holiday, it was supposed the messages would notice timely on mobile phone email system to us but it didn't work, we promise this would never ever happen again to the customers.(沒有及時回復(fù)顧客信息)
We would like to earnestly beg your consideration about the feedback of other items received by other buyers, some of them had left positive feedbacks and reviews to the product and admired our customer service. We promise to provide customers both good products and good customer service.
If we have the chance to continue selling on Amazon, we will do as follows:
1. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in factory. We self will execute sampling check for different production batch and regular visit to production line of the factory every week. Make sure we ship out every item in integral and good working condition.
2. We will ask the factory to package with stronger crash proof and shockproof measure, like filling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
3. We will keep login in the Amazon seller center on PC and check out buyer message at least three times a day, to ensure promptly response to the customer with 12 hours. And passionately handle any queries or complaints or product issues from every customer, will keep notice customer forwardly for the tracking information of the transporting package. To improve the customer experience by pre-sale, in-sale, after-sale process.
We write this sincerely and will try our best to provide good products and customer service on Amazon. Meanwhile, we sincerely hope Amazon team will give serious consideration and give us a new chance. This is not only chance but also hope to us, we eagerly hope we can further develop our undertaking here. Look forward to hearing from your reply. Thank you very much.
Best Regards,
XXX
Example 5
產(chǎn)品圖片與描述和實物不符
客服未及時解決問題收到A-Z
或被移除銷售權(quán)
Dear Amazon Seller Performance Team,
We understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two A-z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.
Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously,the two complaints are nightmare during the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1. Review all of products to make sure that the pictures and descriptions are accurately match with our products.
2. Most importantly, we will complete the investigation more quickly and proactively(within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours
3. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service. 查看全部
因遲發(fā)貨被移除銷售權(quán)
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1、混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2、由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1、為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2、實現(xiàn)我們的目標(biāo)不到4%準(zhǔn)時購物，我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外，我們將更積極地監(jiān)控我們的性能指標(biāo)，以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3、最重要的是，如果我們FBA出售貨物,不會有貨物遲交。而且，客戶將獲得一個完美的購物體驗。所以，出于這個原因，請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA是最好的方法來解決這個問題(貨物遲交)。
4、嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠地，我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售權(quán)的釋放，我有足夠的信心，我們在未來會做得更好，我們承諾它不會再次發(fā)生，請給我們一個機(jī)會。
真誠期待回復(fù)!
......
Example 2
因遲發(fā)貨被移除銷售權(quán)
EX：
To whom it may concern,
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.
We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping， we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.
Thank you for considering this appeal.
Example 3
遲發(fā)貨+缺貨+回復(fù)客戶慢收到A-Z
I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe there are two main reasons this has happened:
Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.
When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.
I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.
Plan of Action:
We are taking the following steps to improve our performance:
Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.
Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.
In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
In evaluating our selling practices, we found a mistake in our inventory upload file.
Our Plan of Action:
Our inventory file has been reviewed. All misclassified condition items have been re-categorized to follow Amazon's Condition Guidelines. Entire inventory has been deleted from Marketplace to reflect all changes.
All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Example 4
回復(fù)買家不及時+產(chǎn)品損壞+加退換貨時間太長收到A-Z，被凍結(jié)賬戶
Dear Seller Performance Team,
Thank you for your concern of our account. Before receiving the performance review notification, we were exactly working with the customers to resolve their problem.
We firmly believe that we're not only providing the product but also the customer service.
Firstly, we're very sorry about our negligence of packaging, and the incaution of carrying and transporting by logistics company which result in defective working condition of one item, we had to ship the replacement but had the customer waiting more time for delivery, they are kind but we are sorry. (講清楚沒包裝運輸過程中導(dǎo)致產(chǎn)品損壞，退換貨時間長讓顧客等很久，自己很抱歉)
Secondly, the incaution of testing and checking up by the tester in factory result in missing indicator light covers of one item, which in normal working condition but give customer defective impression of the product, we had contact with the customer and shipped the missing element, and sorry to bring him inconvenience. (發(fā)貨前的出廠檢查不夠細(xì)致收到的產(chǎn)品缺零部件)
These are our faults due to lack of strict management of the product and service providers.
Thirdly, we're new to Amazon selling and lack of familiarity with the rules and message system using, which result in missing timely response to 4 messages from the buyers on our months ago arranged long holiday, it was supposed the messages would notice timely on mobile phone email system to us but it didn't work, we promise this would never ever happen again to the customers.(沒有及時回復(fù)顧客信息)
We would like to earnestly beg your consideration about the feedback of other items received by other buyers, some of them had left positive feedbacks and reviews to the product and admired our customer service. We promise to provide customers both good products and good customer service.
If we have the chance to continue selling on Amazon, we will do as follows:
1. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in factory. We self will execute sampling check for different production batch and regular visit to production line of the factory every week. Make sure we ship out every item in integral and good working condition.
2. We will ask the factory to package with stronger crash proof and shockproof measure, like filling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
3. We will keep login in the Amazon seller center on PC and check out buyer message at least three times a day, to ensure promptly response to the customer with 12 hours. And passionately handle any queries or complaints or product issues from every customer, will keep notice customer forwardly for the tracking information of the transporting package. To improve the customer experience by pre-sale, in-sale, after-sale process.
We write this sincerely and will try our best to provide good products and customer service on Amazon. Meanwhile, we sincerely hope Amazon team will give serious consideration and give us a new chance. This is not only chance but also hope to us, we eagerly hope we can further develop our undertaking here. Look forward to hearing from your reply. Thank you very much.
Best Regards,
XXX
Example 5
產(chǎn)品圖片與描述和實物不符
客服未及時解決問題收到A-Z
或被移除銷售權(quán)
Dear Amazon Seller Performance Team,
We understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two A-z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.
Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously,the two complaints are nightmare during the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1. Review all of products to make sure that the pictures and descriptions are accurately match with our products.
2. Most importantly, we will complete the investigation more quickly and proactively(within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours
3. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service. 查看全部
Example 1
因遲發(fā)貨被移除銷售權(quán)
【郵件內(nèi)容】
首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：
1、混亂的管理模式， 缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。
2、由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時發(fā)貨的情況。
如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點：
1、為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA， 不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。
2、實現(xiàn)我們的目標(biāo)不到4%準(zhǔn)時購物，我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外，我們將更積極地監(jiān)控我們的性能指標(biāo)，以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。
3、最重要的是，如果我們FBA出售貨物,不會有貨物遲交。而且，客戶將獲得一個完美的購物體驗。所以，出于這個原因，請給我們一個機(jī)會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA是最好的方法來解決這個問題(貨物遲交)。
4、嚴(yán)格遵守亞馬遜規(guī)則&政策。
真誠地，我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售權(quán)的釋放，我有足夠的信心，我們在未來會做得更好，我們承諾它不會再次發(fā)生，請給我們一個機(jī)會。
真誠期待回復(fù)!
......
Example 2
因遲發(fā)貨被移除銷售權(quán)
EX：
To whom it may concern,
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.
We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping， we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.
Thank you for considering this appeal.
Example 3
遲發(fā)貨+缺貨+回復(fù)客戶慢收到A-Z
I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe there are two main reasons this has happened:
Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.
When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.
I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.
Plan of Action:
We are taking the following steps to improve our performance:
Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.
Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.
In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
In evaluating our selling practices, we found a mistake in our inventory upload file.
Our Plan of Action:
Our inventory file has been reviewed. All misclassified condition items have been re-categorized to follow Amazon's Condition Guidelines. Entire inventory has been deleted from Marketplace to reflect all changes.
All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Example 4
回復(fù)買家不及時+產(chǎn)品損壞+加退換貨時間太長收到A-Z，被凍結(jié)賬戶
Dear Seller Performance Team,
Thank you for your concern of our account. Before receiving the performance review notification, we were exactly working with the customers to resolve their problem.
We firmly believe that we're not only providing the product but also the customer service.
Firstly, we're very sorry about our negligence of packaging, and the incaution of carrying and transporting by logistics company which result in defective working condition of one item, we had to ship the replacement but had the customer waiting more time for delivery, they are kind but we are sorry. (講清楚沒包裝運輸過程中導(dǎo)致產(chǎn)品損壞，退換貨時間長讓顧客等很久，自己很抱歉)
Secondly, the incaution of testing and checking up by the tester in factory result in missing indicator light covers of one item, which in normal working condition but give customer defective impression of the product, we had contact with the customer and shipped the missing element, and sorry to bring him inconvenience. (發(fā)貨前的出廠檢查不夠細(xì)致收到的產(chǎn)品缺零部件)
These are our faults due to lack of strict management of the product and service providers.
Thirdly, we're new to Amazon selling and lack of familiarity with the rules and message system using, which result in missing timely response to 4 messages from the buyers on our months ago arranged long holiday, it was supposed the messages would notice timely on mobile phone email system to us but it didn't work, we promise this would never ever happen again to the customers.(沒有及時回復(fù)顧客信息)
We would like to earnestly beg your consideration about the feedback of other items received by other buyers, some of them had left positive feedbacks and reviews to the product and admired our customer service. We promise to provide customers both good products and good customer service.
If we have the chance to continue selling on Amazon, we will do as follows:
1. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in factory. We self will execute sampling check for different production batch and regular visit to production line of the factory every week. Make sure we ship out every item in integral and good working condition.
2. We will ask the factory to package with stronger crash proof and shockproof measure, like filling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
3. We will keep login in the Amazon seller center on PC and check out buyer message at least three times a day, to ensure promptly response to the customer with 12 hours. And passionately handle any queries or complaints or product issues from every customer, will keep notice customer forwardly for the tracking information of the transporting package. To improve the customer experience by pre-sale, in-sale, after-sale process.
We write this sincerely and will try our best to provide good products and customer service on Amazon. Meanwhile, we sincerely hope Amazon team will give serious consideration and give us a new chance. This is not only chance but also hope to us, we eagerly hope we can further develop our undertaking here. Look forward to hearing from your reply. Thank you very much.
Best Regards,
XXX
Example 5
產(chǎn)品圖片與描述和實物不符
客服未及時解決問題收到A-Z
或被移除銷售權(quán)
Dear Amazon Seller Performance Team,
We understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two A-z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.
Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously,the two complaints are nightmare during the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1. Review all of products to make sure that the pictures and descriptions are accurately match with our products.
2. Most importantly, we will complete the investigation more quickly and proactively(within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours
3. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
亞馬遜圖片因侵權(quán)被移除的申訴
亞馬遜 ? Emotiona 發(fā)表了文章 ? 0 個評論 ? 11606 次瀏覽 ? 2017-01-22 11:18
Example 1
新店上LISTING時因圖片侵權(quán)被禁售Dear Seller Performance Team，
Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made.
We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager Mr. .... on a lot of details including the can do's and can'ts. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.
However, one of our sales staff ,who is new to the company, accidentally put this product onto the list because we would like to start our sales with 50 skus ( We had 49 skus ready at that time.) He uploaded the product without everyone's else's knowledge and I would in person would like to apologize again for my carelessness in staff management.
Here are the things our company has done to prevent such issue from happening again.
1. We just organized a training again on the can's and can't the sales manager Henry sent us,especially emphasizing on the policy violation including image violation of products and wording violation on product and checked all the product that we have already listed.
2. We deleted all the products that we think that could potentially violate the policies.
3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon.
I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target.
Looking forward to hearing from you.
your name
Example 2
自己拍攝設(shè)計的圖片被告侵權(quán)
Dear Amazon Team,
We received a policy warning stated that Amazon has removed some images form our site because of a rights owner complaint about image(s) that infringe its intellectual property rights.
ASIN:
Complaint ID:
The picture that Amazon has removed:
圖片鏈接：
圖片鏈接：
We always work hard to assure we are meeting the standards set by Amazon and our own standards of quality customer service, it is hard for us to believe that our images infringe others' intellectual property rights. All the photos of this item (ASIN: B01DKFMSEW) was taken and designed by our designer.
Firstly, we contact the rights owner directly to resolve this dispute. We asked the right owner review the pictures,finally, he found that the picture is from us, below is the screenshoot of our e-mail.(Have attached)
Email 1: 郵件鏈接
Email 2: 郵件鏈接
Secondly, We have advised the rights owner to contact Amazon at notice@amazon.co.uk to withdraw the complaint.(I have mentioned it in e-mail)
Thirdly, we can provide all the photo and source file as an evidence.(Please see the attachment)
1. Photo
Taken From:
Shooting Time:
Shooting Location:
2. Source File: You can see how we processing the picutre in Photoshop.
Please review this case, and we are looing for a fair and just reply.If you need additional details, please kindly contact us, we will reply you in the first time.
Best Regards
Lucy 查看全部
新店上LISTING時因圖片侵權(quán)被禁售Dear Seller Performance Team，
Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made.
We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager Mr. .... on a lot of details including the can do's and can'ts. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.
However, one of our sales staff ,who is new to the company, accidentally put this product onto the list because we would like to start our sales with 50 skus ( We had 49 skus ready at that time.) He uploaded the product without everyone's else's knowledge and I would in person would like to apologize again for my carelessness in staff management.
Here are the things our company has done to prevent such issue from happening again.
1. We just organized a training again on the can's and can't the sales manager Henry sent us,especially emphasizing on the policy violation including image violation of products and wording violation on product and checked all the product that we have already listed.
2. We deleted all the products that we think that could potentially violate the policies.
3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon.
I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target.
Looking forward to hearing from you.
your name
Example 2
自己拍攝設(shè)計的圖片被告侵權(quán)
Dear Amazon Team,
We received a policy warning stated that Amazon has removed some images form our site because of a rights owner complaint about image(s) that infringe its intellectual property rights.
ASIN:
Complaint ID:
The picture that Amazon has removed:
圖片鏈接：
圖片鏈接：
We always work hard to assure we are meeting the standards set by Amazon and our own standards of quality customer service, it is hard for us to believe that our images infringe others' intellectual property rights. All the photos of this item (ASIN: B01DKFMSEW) was taken and designed by our designer.
Firstly, we contact the rights owner directly to resolve this dispute. We asked the right owner review the pictures,finally, he found that the picture is from us, below is the screenshoot of our e-mail.(Have attached)
Email 1: 郵件鏈接
Email 2: 郵件鏈接
Secondly, We have advised the rights owner to contact Amazon at notice@amazon.co.uk to withdraw the complaint.(I have mentioned it in e-mail)
Thirdly, we can provide all the photo and source file as an evidence.(Please see the attachment)
1. Photo
Taken From:
Shooting Time:
Shooting Location:
2. Source File: You can see how we processing the picutre in Photoshop.
Please review this case, and we are looing for a fair and just reply.If you need additional details, please kindly contact us, we will reply you in the first time.
Best Regards
Lucy 查看全部
Example 1
新店上LISTING時因圖片侵權(quán)被禁售Dear Seller Performance Team，
Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made.
We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager Mr. .... on a lot of details including the can do's and can'ts. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.
However, one of our sales staff ,who is new to the company, accidentally put this product onto the list because we would like to start our sales with 50 skus ( We had 49 skus ready at that time.) He uploaded the product without everyone's else's knowledge and I would in person would like to apologize again for my carelessness in staff management.
Here are the things our company has done to prevent such issue from happening again.
1. We just organized a training again on the can's and can't the sales manager Henry sent us,especially emphasizing on the policy violation including image violation of products and wording violation on product and checked all the product that we have already listed.
2. We deleted all the products that we think that could potentially violate the policies.
3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon.
I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target.
Looking forward to hearing from you.
your name
Example 2
自己拍攝設(shè)計的圖片被告侵權(quán)
Dear Amazon Team,
We received a policy warning stated that Amazon has removed some images form our site because of a rights owner complaint about image(s) that infringe its intellectual property rights.
ASIN:
Complaint ID:
The picture that Amazon has removed:
圖片鏈接：
圖片鏈接：
We always work hard to assure we are meeting the standards set by Amazon and our own standards of quality customer service, it is hard for us to believe that our images infringe others' intellectual property rights. All the photos of this item (ASIN: B01DKFMSEW) was taken and designed by our designer.
Firstly, we contact the rights owner directly to resolve this dispute. We asked the right owner review the pictures,finally, he found that the picture is from us, below is the screenshoot of our e-mail.(Have attached)
Email 1: 郵件鏈接
Email 2: 郵件鏈接
Secondly, We have advised the rights owner to contact Amazon at notice@amazon.co.uk to withdraw the complaint.(I have mentioned it in e-mail)
Thirdly, we can provide all the photo and source file as an evidence.(Please see the attachment)
1. Photo
Taken From:
Shooting Time:
Shooting Location:
2. Source File: You can see how we processing the picutre in Photoshop.
Please review this case, and we are looing for a fair and just reply.If you need additional details, please kindly contact us, we will reply you in the first time.
Best Regards
Lucy
新店上LISTING時因圖片侵權(quán)被禁售Dear Seller Performance Team，
Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made.
We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager Mr. .... on a lot of details including the can do's and can'ts. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.
However, one of our sales staff ,who is new to the company, accidentally put this product onto the list because we would like to start our sales with 50 skus ( We had 49 skus ready at that time.) He uploaded the product without everyone's else's knowledge and I would in person would like to apologize again for my carelessness in staff management.
Here are the things our company has done to prevent such issue from happening again.
1. We just organized a training again on the can's and can't the sales manager Henry sent us,especially emphasizing on the policy violation including image violation of products and wording violation on product and checked all the product that we have already listed.
2. We deleted all the products that we think that could potentially violate the policies.
3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon.
I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target.
Looking forward to hearing from you.
your name
Example 2
自己拍攝設(shè)計的圖片被告侵權(quán)
Dear Amazon Team,
We received a policy warning stated that Amazon has removed some images form our site because of a rights owner complaint about image(s) that infringe its intellectual property rights.
ASIN:
Complaint ID:
The picture that Amazon has removed:
圖片鏈接：
圖片鏈接：
We always work hard to assure we are meeting the standards set by Amazon and our own standards of quality customer service, it is hard for us to believe that our images infringe others' intellectual property rights. All the photos of this item (ASIN: B01DKFMSEW) was taken and designed by our designer.
Firstly, we contact the rights owner directly to resolve this dispute. We asked the right owner review the pictures,finally, he found that the picture is from us, below is the screenshoot of our e-mail.(Have attached)
Email 1: 郵件鏈接
Email 2: 郵件鏈接
Secondly, We have advised the rights owner to contact Amazon at notice@amazon.co.uk to withdraw the complaint.(I have mentioned it in e-mail)
Thirdly, we can provide all the photo and source file as an evidence.(Please see the attachment)
1. Photo
Taken From:
Shooting Time:
Shooting Location:
2. Source File: You can see how we processing the picutre in Photoshop.
Please review this case, and we are looing for a fair and just reply.If you need additional details, please kindly contact us, we will reply you in the first time.
Best Regards
Lucy
亞馬遜被移除銷售權(quán)申訴模板范文
亞馬遜 ? Emotiona 發(fā)表了文章 ? 0 個評論 ? 19939 次瀏覽 ? 2017-01-22 11:14
Example 1
賣假貨被移除銷售權(quán)
尊敬的亞馬遜賣家績效團(tuán)隊：
我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜列出的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家(該賬戶正式開始銷售于2016年6月份)，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個XX產(chǎn)品里，我們銷售團(tuán)隊在中國市場的中國天貓/淘寶電商平臺上均進(jìn)行了銷售，并且已經(jīng)取得了XX公司的授權(quán)。
由于我們海外銷售時間短，缺乏經(jīng)驗，沒有很清楚的去了解亞馬遜的規(guī)則，對于這一點我們團(tuán)隊感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并保證永久不會再次銷售。
我們團(tuán)隊第一次入駐亞馬遜歐洲站進(jìn)行銷售，在中國市場我們有很好的銷售業(yè)績和口碑，希望亞馬遜賣家團(tuán)隊能考慮我們希望在亞馬遜歐洲站繼續(xù)銷售的真誠，恢復(fù)我們賬號銷售權(quán)。(我們團(tuán)隊可以保證，已經(jīng)銷售和發(fā)運的XX產(chǎn)品均是正品行貨，如后期有客戶投訴說產(chǎn)品是假貨，我們愿意無理由賠償)
如果恢復(fù)我們團(tuán)隊的銷售權(quán)，我們后期銷售計劃如下：
1：首先我們會很認(rèn)真去閱讀學(xué)習(xí)和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：檢查賬號所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我們將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
附件中我提供了我們向xx公司的采購合同及發(fā)票(2016年4月)
中國天貓店鋪網(wǎng)站：xxxxxxxxx
以上是我們團(tuán)隊對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
Example 2
中文版
親愛的賣家支持
今天我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜說的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個產(chǎn)品里，我并不知道這個是一個品牌產(chǎn)品，對于這一點我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并永久不會再次銷售。
通過對我的店鋪指標(biāo)以及客戶反饋，我認(rèn)為亞馬遜應(yīng)該能夠認(rèn)識到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點。
如果恢復(fù)我的銷售權(quán)，我后期銷售計劃如下：
1：首先我會很認(rèn)真去閱讀和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：我會認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：我會檢查我所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
以上是我對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。
我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
期待你的回復(fù)
最真摯的問候
杰森
英文版
Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
店鋪名 查看全部
賣假貨被移除銷售權(quán)
尊敬的亞馬遜賣家績效團(tuán)隊：
我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜列出的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家(該賬戶正式開始銷售于2016年6月份)，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個XX產(chǎn)品里，我們銷售團(tuán)隊在中國市場的中國天貓/淘寶電商平臺上均進(jìn)行了銷售，并且已經(jīng)取得了XX公司的授權(quán)。
由于我們海外銷售時間短，缺乏經(jīng)驗，沒有很清楚的去了解亞馬遜的規(guī)則，對于這一點我們團(tuán)隊感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并保證永久不會再次銷售。
我們團(tuán)隊第一次入駐亞馬遜歐洲站進(jìn)行銷售，在中國市場我們有很好的銷售業(yè)績和口碑，希望亞馬遜賣家團(tuán)隊能考慮我們希望在亞馬遜歐洲站繼續(xù)銷售的真誠，恢復(fù)我們賬號銷售權(quán)。(我們團(tuán)隊可以保證，已經(jīng)銷售和發(fā)運的XX產(chǎn)品均是正品行貨，如后期有客戶投訴說產(chǎn)品是假貨，我們愿意無理由賠償)
如果恢復(fù)我們團(tuán)隊的銷售權(quán)，我們后期銷售計劃如下：
1：首先我們會很認(rèn)真去閱讀學(xué)習(xí)和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：檢查賬號所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我們將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
附件中我提供了我們向xx公司的采購合同及發(fā)票(2016年4月)
中國天貓店鋪網(wǎng)站：xxxxxxxxx
以上是我們團(tuán)隊對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
Example 2
中文版
親愛的賣家支持
今天我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜說的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個產(chǎn)品里，我并不知道這個是一個品牌產(chǎn)品，對于這一點我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并永久不會再次銷售。
通過對我的店鋪指標(biāo)以及客戶反饋，我認(rèn)為亞馬遜應(yīng)該能夠認(rèn)識到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點。
如果恢復(fù)我的銷售權(quán)，我后期銷售計劃如下：
1：首先我會很認(rèn)真去閱讀和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：我會認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：我會檢查我所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
以上是我對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。
我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
期待你的回復(fù)
最真摯的問候
杰森
英文版
Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
店鋪名 查看全部
Example 1
賣假貨被移除銷售權(quán)
尊敬的亞馬遜賣家績效團(tuán)隊：
我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜列出的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家(該賬戶正式開始銷售于2016年6月份)，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個XX產(chǎn)品里，我們銷售團(tuán)隊在中國市場的中國天貓/淘寶電商平臺上均進(jìn)行了銷售，并且已經(jīng)取得了XX公司的授權(quán)。
由于我們海外銷售時間短，缺乏經(jīng)驗，沒有很清楚的去了解亞馬遜的規(guī)則，對于這一點我們團(tuán)隊感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并保證永久不會再次銷售。
我們團(tuán)隊第一次入駐亞馬遜歐洲站進(jìn)行銷售，在中國市場我們有很好的銷售業(yè)績和口碑，希望亞馬遜賣家團(tuán)隊能考慮我們希望在亞馬遜歐洲站繼續(xù)銷售的真誠，恢復(fù)我們賬號銷售權(quán)。(我們團(tuán)隊可以保證，已經(jīng)銷售和發(fā)運的XX產(chǎn)品均是正品行貨，如后期有客戶投訴說產(chǎn)品是假貨，我們愿意無理由賠償)
如果恢復(fù)我們團(tuán)隊的銷售權(quán)，我們后期銷售計劃如下：
1：首先我們會很認(rèn)真去閱讀學(xué)習(xí)和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：檢查賬號所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我們將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
附件中我提供了我們向xx公司的采購合同及發(fā)票(2016年4月)
中國天貓店鋪網(wǎng)站：xxxxxxxxx
以上是我們團(tuán)隊對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
Example 2
中文版
親愛的賣家支持
今天我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜說的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個產(chǎn)品里，我并不知道這個是一個品牌產(chǎn)品，對于這一點我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并永久不會再次銷售。
通過對我的店鋪指標(biāo)以及客戶反饋，我認(rèn)為亞馬遜應(yīng)該能夠認(rèn)識到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點。
如果恢復(fù)我的銷售權(quán)，我后期銷售計劃如下：
1：首先我會很認(rèn)真去閱讀和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：我會認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：我會檢查我所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
以上是我對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。
我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
期待你的回復(fù)
最真摯的問候
杰森
英文版
Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
店鋪名
賣假貨被移除銷售權(quán)
尊敬的亞馬遜賣家績效團(tuán)隊：
我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜列出的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家(該賬戶正式開始銷售于2016年6月份)，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個XX產(chǎn)品里，我們銷售團(tuán)隊在中國市場的中國天貓/淘寶電商平臺上均進(jìn)行了銷售，并且已經(jīng)取得了XX公司的授權(quán)。
由于我們海外銷售時間短，缺乏經(jīng)驗，沒有很清楚的去了解亞馬遜的規(guī)則，對于這一點我們團(tuán)隊感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并保證永久不會再次銷售。
我們團(tuán)隊第一次入駐亞馬遜歐洲站進(jìn)行銷售，在中國市場我們有很好的銷售業(yè)績和口碑，希望亞馬遜賣家團(tuán)隊能考慮我們希望在亞馬遜歐洲站繼續(xù)銷售的真誠，恢復(fù)我們賬號銷售權(quán)。(我們團(tuán)隊可以保證，已經(jīng)銷售和發(fā)運的XX產(chǎn)品均是正品行貨，如后期有客戶投訴說產(chǎn)品是假貨，我們愿意無理由賠償)
如果恢復(fù)我們團(tuán)隊的銷售權(quán)，我們后期銷售計劃如下：
1：首先我們會很認(rèn)真去閱讀學(xué)習(xí)和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：檢查賬號所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我們將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
附件中我提供了我們向xx公司的采購合同及發(fā)票(2016年4月)
中國天貓店鋪網(wǎng)站：xxxxxxxxx
以上是我們團(tuán)隊對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
Example 2
中文版
親愛的賣家支持
今天我收到亞馬遜的通知，說因為出售假冒產(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜說的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。
其次，在亞馬遜提出的幾個產(chǎn)品里，我并不知道這個是一個品牌產(chǎn)品，對于這一點我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并永久不會再次銷售。
通過對我的店鋪指標(biāo)以及客戶反饋，我認(rèn)為亞馬遜應(yīng)該能夠認(rèn)識到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點。
如果恢復(fù)我的銷售權(quán)，我后期銷售計劃如下：
1：首先我會很認(rèn)真去閱讀和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。
2：我會認(rèn)真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。
3：我會檢查我所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我將在12小時內(nèi)為他們解決問題。
4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。
以上是我對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。
我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。
期待你的回復(fù)
最真摯的問候
杰森
英文版
Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
店鋪名
亞馬遜郵件回復(fù)模板大全（包括移除差評、移除Feedback、申訴模板）
亞馬遜 ? 埡口的風(fēng) 發(fā)表了文章 ? 0 個評論 ? 103865 次瀏覽 ? 2016-12-26 14:06
向亞馬遜申訴移除差評（買家因送貨時間留下的差評）?
Hi,dear.??
the customer Order Date: November 28. the Estimated Delivery:? ?? ?? ?
Dec 24, 2014 to Jan 13, 2015. Time hasn't arrived yet, the customer gave us a bad review.??
Can you help us to cancel the bad review?thank you very much,best wishes for you!??
Hi,dear. I am apologize for any inconvenience,On September 6, the customer bought products. Amazon rules specified date is Estimated Delivery: Oct 1, 2015 to Oct 20, 2015. Order ID: # 002-4854872-7971445. the item it is on the way now, we hope that will soon be reached, the items in the amazon transportation within the date specified, but the customer gave us a bad review, we have contacted the customer, explains with our customer, but customer didn't reply us, I really want to try to solve the problem for the customer, customer satisfaction, will further improve the way of shipping. Can you help me to delete the feedback, can you give me a chance,okay? thank you for your understanding, really need your help. pls give me a chance. best wishes for you. thank you very much.? ?
請求買家移除feedback（發(fā)錯貨等引起的差評）?
Hi, dear friend,??
We are so sorry to see the review without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?
We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??
Service Team? ?? ?
移除差評?
Hi, dear friend,??
We are so sorry to see the review about the Asin: B00WQI3LPU without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??Service Team??
移除feedback步驟（買家答應(yīng)移除，但是不知道怎么移除）?
Hi,dear friend,thanks for your kindness and understanding.We have refunded you full,pls check your amazon account.Please contact us if you have any concerns.??maybe you can go to the page at the below to help us :?http://www.amazon.com/gp/help/cu ... odeId=537774#remove?Or Please as these step-by-step instructions help us remove your feedback: 1.Go to Amazon.com and click Your Account in the upper right hand corner. 2. Click Your Orders. 3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears. 4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date. 5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears. 6. Select a reason for removing the feedback, and then click Remove Feedback. We apologize for any inconvenience. Your understanding is greatly appreciated. Thanks ! Best wishes for you ! Sincerely, Nikki??What can I do about incorrect negative feedback??
（符合以下條件的差評, 可以向亞馬遜申請移除）? ???
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see Using the Feedback Manager. Amazon will remove feedback only in the following cases:??? The feedback includes words commonly understood to be obscene or profane.??? The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.??? The entire feedback comment is a product review. For example: The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. However, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed: Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. ? The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and? ?determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.? ?? ?We strongly suggest that you work with buyers to resolve negative feedback. However, if you believe that the feedback you received meets any of these criteria, then contact us by clicking the "Contact Seller Support" link at the bottom of this page. Select "Orders" from the left-hand menu and then "Customer feedback problems." We will evaluate the feedback and make a decision whether to remove the feedback. ________________________________________??
請求亞馬遜移除差評：?
Dear Amazon, Please help to remove this 1-star feedback. It is a product review, not a feedback to store. As buyer said, actually our service is very prompt and courteous.??Thank you. Best regards,??Team??
A-Z篇：
給客戶退款以后，給亞馬遜陳述： Hi, dear Amazon, we have already provided The Customer with a full refund, pls see emails to and from the customer??for reference. Thanks BRS Team?
給客戶退全款，請客戶撤銷A-Z索賠： Hi, dear friend, We are so sorry to the A-Z claim that you submitted. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology. we will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role. I hope that It will be a chance to help me to withdraw the A-Z claim. For our mistake, we have already given you a full refund. I know you are a good buyer, you will help me to withdraw the A-Z claim. many many thanks for your support and your kind understanding. looking for your reply. all my best wishes for you. WIKOOL? ?
請求移除A-Z?
Dear Valued Customer,??
We are so sorry to the A-Z claim that you submitted.? ?So sorry for the mistake and any inconvenience caused by it , please accept our sincere apology.? ?We have contacted you on April 9 April 10 and we want to??refund to you, because we have no this product in our warehouse in that time.??We have been waiting for your reply so far, want to regard to the remainder of the order or refund??to you.??Now we have this product, if you also want we reship to you, we will reship you immediately, is it okay for you???Or you want to get a full refund, we will give you full refund.??As a new store, Customers' review will play an important role. I hope that it will be a chance to help me to withdraw the A-Z claim, is it okey for you?? ?All our best wishes for you.??Waiting for your reply.??Sincerely yours, Nikki??
移除A-Z：?
Dear Buyer,??
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.??Here are the steps to withdraw your A-to-z claim in the orders section of Your Account. To withdraw a claim for purchases made on Amazon.com Go to Your Orders Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request.??We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名).??Yours sincerely, _______(店鋪名) Customer Service Team 查看全部
Hi,dear.??
the customer Order Date: November 28. the Estimated Delivery:? ?? ?? ?
Dec 24, 2014 to Jan 13, 2015. Time hasn't arrived yet, the customer gave us a bad review.??
Can you help us to cancel the bad review?thank you very much,best wishes for you!??
Hi,dear. I am apologize for any inconvenience,On September 6, the customer bought products. Amazon rules specified date is Estimated Delivery: Oct 1, 2015 to Oct 20, 2015. Order ID: # 002-4854872-7971445. the item it is on the way now, we hope that will soon be reached, the items in the amazon transportation within the date specified, but the customer gave us a bad review, we have contacted the customer, explains with our customer, but customer didn't reply us, I really want to try to solve the problem for the customer, customer satisfaction, will further improve the way of shipping. Can you help me to delete the feedback, can you give me a chance,okay? thank you for your understanding, really need your help. pls give me a chance. best wishes for you. thank you very much.? ?
請求買家移除feedback（發(fā)錯貨等引起的差評）?
Hi, dear friend,??
We are so sorry to see the review without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?
We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??
Service Team? ?? ?
移除差評?
Hi, dear friend,??
We are so sorry to see the review about the Asin: B00WQI3LPU without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??Service Team??
移除feedback步驟（買家答應(yīng)移除，但是不知道怎么移除）?
Hi,dear friend,thanks for your kindness and understanding.We have refunded you full,pls check your amazon account.Please contact us if you have any concerns.??maybe you can go to the page at the below to help us :?http://www.amazon.com/gp/help/cu ... odeId=537774#remove?Or Please as these step-by-step instructions help us remove your feedback: 1.Go to Amazon.com and click Your Account in the upper right hand corner. 2. Click Your Orders. 3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears. 4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date. 5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears. 6. Select a reason for removing the feedback, and then click Remove Feedback. We apologize for any inconvenience. Your understanding is greatly appreciated. Thanks ! Best wishes for you ! Sincerely, Nikki??What can I do about incorrect negative feedback??
（符合以下條件的差評, 可以向亞馬遜申請移除）? ???
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see Using the Feedback Manager. Amazon will remove feedback only in the following cases:??? The feedback includes words commonly understood to be obscene or profane.??? The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.??? The entire feedback comment is a product review. For example: The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. However, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed: Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. ? The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and? ?determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.? ?? ?We strongly suggest that you work with buyers to resolve negative feedback. However, if you believe that the feedback you received meets any of these criteria, then contact us by clicking the "Contact Seller Support" link at the bottom of this page. Select "Orders" from the left-hand menu and then "Customer feedback problems." We will evaluate the feedback and make a decision whether to remove the feedback. ________________________________________??
請求亞馬遜移除差評：?
Dear Amazon, Please help to remove this 1-star feedback. It is a product review, not a feedback to store. As buyer said, actually our service is very prompt and courteous.??Thank you. Best regards,??Team??
A-Z篇：
給客戶退款以后，給亞馬遜陳述： Hi, dear Amazon, we have already provided The Customer with a full refund, pls see emails to and from the customer??for reference. Thanks BRS Team?
給客戶退全款，請客戶撤銷A-Z索賠： Hi, dear friend, We are so sorry to the A-Z claim that you submitted. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology. we will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role. I hope that It will be a chance to help me to withdraw the A-Z claim. For our mistake, we have already given you a full refund. I know you are a good buyer, you will help me to withdraw the A-Z claim. many many thanks for your support and your kind understanding. looking for your reply. all my best wishes for you. WIKOOL? ?
請求移除A-Z?
Dear Valued Customer,??
We are so sorry to the A-Z claim that you submitted.? ?So sorry for the mistake and any inconvenience caused by it , please accept our sincere apology.? ?We have contacted you on April 9 April 10 and we want to??refund to you, because we have no this product in our warehouse in that time.??We have been waiting for your reply so far, want to regard to the remainder of the order or refund??to you.??Now we have this product, if you also want we reship to you, we will reship you immediately, is it okay for you???Or you want to get a full refund, we will give you full refund.??As a new store, Customers' review will play an important role. I hope that it will be a chance to help me to withdraw the A-Z claim, is it okey for you?? ?All our best wishes for you.??Waiting for your reply.??Sincerely yours, Nikki??
移除A-Z：?
Dear Buyer,??
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.??Here are the steps to withdraw your A-to-z claim in the orders section of Your Account. To withdraw a claim for purchases made on Amazon.com Go to Your Orders Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request.??We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名).??Yours sincerely, _______(店鋪名) Customer Service Team 查看全部
向亞馬遜申訴移除差評（買家因送貨時間留下的差評）?
Hi,dear.??
the customer Order Date: November 28. the Estimated Delivery:? ?? ?? ?
Dec 24, 2014 to Jan 13, 2015. Time hasn't arrived yet, the customer gave us a bad review.??
Can you help us to cancel the bad review?thank you very much,best wishes for you!??
Hi,dear. I am apologize for any inconvenience,On September 6, the customer bought products. Amazon rules specified date is Estimated Delivery: Oct 1, 2015 to Oct 20, 2015. Order ID: # 002-4854872-7971445. the item it is on the way now, we hope that will soon be reached, the items in the amazon transportation within the date specified, but the customer gave us a bad review, we have contacted the customer, explains with our customer, but customer didn't reply us, I really want to try to solve the problem for the customer, customer satisfaction, will further improve the way of shipping. Can you help me to delete the feedback, can you give me a chance,okay? thank you for your understanding, really need your help. pls give me a chance. best wishes for you. thank you very much.? ?
請求買家移除feedback（發(fā)錯貨等引起的差評）?
Hi, dear friend,??
We are so sorry to see the review without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?
We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??
Service Team? ?? ?
移除差評?
Hi, dear friend,??
We are so sorry to see the review about the Asin: B00WQI3LPU without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??Service Team??
移除feedback步驟（買家答應(yīng)移除，但是不知道怎么移除）?
Hi,dear friend,thanks for your kindness and understanding.We have refunded you full,pls check your amazon account.Please contact us if you have any concerns.??maybe you can go to the page at the below to help us :?http://www.amazon.com/gp/help/cu ... odeId=537774#remove?Or Please as these step-by-step instructions help us remove your feedback: 1.Go to Amazon.com and click Your Account in the upper right hand corner. 2. Click Your Orders. 3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears. 4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date. 5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears. 6. Select a reason for removing the feedback, and then click Remove Feedback. We apologize for any inconvenience. Your understanding is greatly appreciated. Thanks ! Best wishes for you ! Sincerely, Nikki??What can I do about incorrect negative feedback??
（符合以下條件的差評, 可以向亞馬遜申請移除）? ???
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see Using the Feedback Manager. Amazon will remove feedback only in the following cases:??? The feedback includes words commonly understood to be obscene or profane.??? The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.??? The entire feedback comment is a product review. For example: The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. However, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed: Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. ? The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and? ?determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.? ?? ?We strongly suggest that you work with buyers to resolve negative feedback. However, if you believe that the feedback you received meets any of these criteria, then contact us by clicking the "Contact Seller Support" link at the bottom of this page. Select "Orders" from the left-hand menu and then "Customer feedback problems." We will evaluate the feedback and make a decision whether to remove the feedback. ________________________________________??
請求亞馬遜移除差評：?
Dear Amazon, Please help to remove this 1-star feedback. It is a product review, not a feedback to store. As buyer said, actually our service is very prompt and courteous.??Thank you. Best regards,??Team??
A-Z篇：
給客戶退款以后，給亞馬遜陳述： Hi, dear Amazon, we have already provided The Customer with a full refund, pls see emails to and from the customer??for reference. Thanks BRS Team?
給客戶退全款，請客戶撤銷A-Z索賠： Hi, dear friend, We are so sorry to the A-Z claim that you submitted. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology. we will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role. I hope that It will be a chance to help me to withdraw the A-Z claim. For our mistake, we have already given you a full refund. I know you are a good buyer, you will help me to withdraw the A-Z claim. many many thanks for your support and your kind understanding. looking for your reply. all my best wishes for you. WIKOOL? ?
請求移除A-Z?
Dear Valued Customer,??
We are so sorry to the A-Z claim that you submitted.? ?So sorry for the mistake and any inconvenience caused by it , please accept our sincere apology.? ?We have contacted you on April 9 April 10 and we want to??refund to you, because we have no this product in our warehouse in that time.??We have been waiting for your reply so far, want to regard to the remainder of the order or refund??to you.??Now we have this product, if you also want we reship to you, we will reship you immediately, is it okay for you???Or you want to get a full refund, we will give you full refund.??As a new store, Customers' review will play an important role. I hope that it will be a chance to help me to withdraw the A-Z claim, is it okey for you?? ?All our best wishes for you.??Waiting for your reply.??Sincerely yours, Nikki??
移除A-Z：?
Dear Buyer,??
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.??Here are the steps to withdraw your A-to-z claim in the orders section of Your Account. To withdraw a claim for purchases made on Amazon.com Go to Your Orders Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request.??We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名).??Yours sincerely, _______(店鋪名) Customer Service Team
Hi,dear.??
the customer Order Date: November 28. the Estimated Delivery:? ?? ?? ?
Dec 24, 2014 to Jan 13, 2015. Time hasn't arrived yet, the customer gave us a bad review.??
Can you help us to cancel the bad review?thank you very much,best wishes for you!??
Hi,dear. I am apologize for any inconvenience,On September 6, the customer bought products. Amazon rules specified date is Estimated Delivery: Oct 1, 2015 to Oct 20, 2015. Order ID: # 002-4854872-7971445. the item it is on the way now, we hope that will soon be reached, the items in the amazon transportation within the date specified, but the customer gave us a bad review, we have contacted the customer, explains with our customer, but customer didn't reply us, I really want to try to solve the problem for the customer, customer satisfaction, will further improve the way of shipping. Can you help me to delete the feedback, can you give me a chance,okay? thank you for your understanding, really need your help. pls give me a chance. best wishes for you. thank you very much.? ?
請求買家移除feedback（發(fā)錯貨等引起的差評）?
Hi, dear friend,??
We are so sorry to see the review without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?
We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??
Service Team? ?? ?
移除差評?
Hi, dear friend,??
We are so sorry to see the review about the Asin: B00WQI3LPU without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.? ?We will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.? ?For our mistake,??if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.??Many many thanks for your support and your kind understanding.??Looking for your reply.??All our best wishes for you.??Service Team??
移除feedback步驟（買家答應(yīng)移除，但是不知道怎么移除）?
Hi,dear friend,thanks for your kindness and understanding.We have refunded you full,pls check your amazon account.Please contact us if you have any concerns.??maybe you can go to the page at the below to help us :?http://www.amazon.com/gp/help/cu ... odeId=537774#remove?Or Please as these step-by-step instructions help us remove your feedback: 1.Go to Amazon.com and click Your Account in the upper right hand corner. 2. Click Your Orders. 3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears. 4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date. 5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears. 6. Select a reason for removing the feedback, and then click Remove Feedback. We apologize for any inconvenience. Your understanding is greatly appreciated. Thanks ! Best wishes for you ! Sincerely, Nikki??What can I do about incorrect negative feedback??
（符合以下條件的差評, 可以向亞馬遜申請移除）? ???
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see Using the Feedback Manager. Amazon will remove feedback only in the following cases:??? The feedback includes words commonly understood to be obscene or profane.??? The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.??? The entire feedback comment is a product review. For example: The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. However, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed: Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. ? The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and? ?determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.? ?? ?We strongly suggest that you work with buyers to resolve negative feedback. However, if you believe that the feedback you received meets any of these criteria, then contact us by clicking the "Contact Seller Support" link at the bottom of this page. Select "Orders" from the left-hand menu and then "Customer feedback problems." We will evaluate the feedback and make a decision whether to remove the feedback. ________________________________________??
請求亞馬遜移除差評：?
Dear Amazon, Please help to remove this 1-star feedback. It is a product review, not a feedback to store. As buyer said, actually our service is very prompt and courteous.??Thank you. Best regards,??Team??
A-Z篇：
給客戶退款以后，給亞馬遜陳述： Hi, dear Amazon, we have already provided The Customer with a full refund, pls see emails to and from the customer??for reference. Thanks BRS Team?
給客戶退全款，請客戶撤銷A-Z索賠： Hi, dear friend, We are so sorry to the A-Z claim that you submitted. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology. we will be more careful Next time,and try all our best to be more professional. As a new store, Customers' review will play an important role. I hope that It will be a chance to help me to withdraw the A-Z claim. For our mistake, we have already given you a full refund. I know you are a good buyer, you will help me to withdraw the A-Z claim. many many thanks for your support and your kind understanding. looking for your reply. all my best wishes for you. WIKOOL? ?
請求移除A-Z?
Dear Valued Customer,??
We are so sorry to the A-Z claim that you submitted.? ?So sorry for the mistake and any inconvenience caused by it , please accept our sincere apology.? ?We have contacted you on April 9 April 10 and we want to??refund to you, because we have no this product in our warehouse in that time.??We have been waiting for your reply so far, want to regard to the remainder of the order or refund??to you.??Now we have this product, if you also want we reship to you, we will reship you immediately, is it okay for you???Or you want to get a full refund, we will give you full refund.??As a new store, Customers' review will play an important role. I hope that it will be a chance to help me to withdraw the A-Z claim, is it okey for you?? ?All our best wishes for you.??Waiting for your reply.??Sincerely yours, Nikki??
移除A-Z：?
Dear Buyer,??
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.??Here are the steps to withdraw your A-to-z claim in the orders section of Your Account. To withdraw a claim for purchases made on Amazon.com Go to Your Orders Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request.??We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名).??Yours sincerely, _______(店鋪名) Customer Service Team
亞馬遜賬號被剝奪銷售權(quán)之后，官方建議申訴模板
申訴 ? 小刀 發(fā)表了文章 ? 1 個評論 ? 12669 次瀏覽 ? 2016-12-22 17:20
Appeal the Removal of Selling Privileges
What can I do to keep selling on Amazon?
If your selling privileges have been removed, they may be eligible for reinstatement. Here's how to appeal:
Step 1: Determine why your selling privileges were removed
Read the notice you received from Amazon to determine whether your account was suspended/blocked for poor performance, or for one or more violations of our selling Policies and Agreements.
Step 2:??Evaluate your selling practices
Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction, and your inventory for items that are in violation of our Policies and Agreements.
Step 3:??Create a Plan of Action
Create a Plan of Action outlining the steps you will take to correct the problems you identified in Step 2. Providing a precise??Plan of Action that can effectively address the problems improves the chance that your selling privileges may be reinstated.
Step 4:??Send your appeal to Amazon
Once you have created your Plan of Action, send it to Seller Performance with your request for reinstatement.
In your selling account, on the Performance tab, click Performance Notifications.?
Find the notice you received about the removal of your selling privileges and click the "Appeal" button, and then the "Appeal decision" button.?
Enter your Plan of Action details in the form provided. Also be sure to include a telephone number where we can contact you if necessary.
Click "Submit appeal" to send your completed appeal to Seller Performance.
Step 5:??Watch your e-mail for a decision from Amazon
After receiving your Plan of Action, we'll notify you of our decision by e-mail, usually within 48 hours. We review all appeals carefully; however, submission of an appeal does not guarantee reinstatement of your selling privileges.
How do I create a Plan of Action?
Your appeal should always include a Plan of Action that shows you have identified the problems in your selling and/or inventory management practices and addresses how you will change your practices to resolve them. Below are a few examples to illustrate this.
Performance Issues
Example 1: The notice from Seller Performance indicates your selling privileges were removed due to a high order defect rate.Action:??Check your customer metrics page to determine which metric (negative feedback, A-to-z Guarantee claims, and/or credit card chargebacks) does not meet our performance targets. You may find, for instance, that your percentage of negative feedback does not meet the target. As you evaluate your account, you may want to read all of the feedback comments left for you by buyers. If comments reflect a lack of response from you to buyer e-mails, your Plan of Action may include scheduling time every day to respond to all buyer correspondence.
Example 2: The notice from Seller Performance indicates that your selling privileges were removed due to a high late shipment rate and your customer metrics show that the late shipment rate does not meet our performance target. Action:??After you’ve shipped your orders and confirmed 100% of the shipments, you could review your feedback and order fulfillment practices. You may find that you have not shipped orders within two days of the order date because your order volume has increased. Your Plan of Action may include adjusting your processes to manage a larger volume of orders.
Example 3: The notice received from Seller Performance indicates that your selling privileges were removed due to a high pre-fulfillment order cancel rate and your customer metrics show that your cancel rate does not meet our performance target. Action: You could review your inventory management and/or inventory control processes. You may find that your high cancel rate is due to being chronically out of stock of listed items. Your Plan of Action may include monitoring your inventory daily to make sure you never list items you cannot ship immediately.
When evaluating your selling practices, here are some areas you may want to review:
Shipment of orders – are you shipping your items within 2 days of the order date?
Communication with buyers – are you effectively responding to buyer questions and doing so promptly and politely?
Stocking inventory – are you consistently running out of inventory and cancelling orders?
Listings – are you describing your items accurately in your listing comments?
Policy Violations
If your selling privileges were removed for violations of our policies, review your inventory to determine whether it includes Restricted Products, and compare your selling practices with our Selling Policies.
Example: The notice from Seller Performance indicates that your selling privileges were removed for selling promotional versions of media (prohibited on Amazon.com).??Action: You could review your inventory and your inventory intake process. You may find that your supplier includes promo CDs in their shipments. Your Plan of Action might include immediately removing those items from your inventory, and then making changes to ensure you review your inventory regularly to remove promotional media.
? 查看全部
What can I do to keep selling on Amazon?
If your selling privileges have been removed, they may be eligible for reinstatement. Here's how to appeal:
Step 1: Determine why your selling privileges were removed
Read the notice you received from Amazon to determine whether your account was suspended/blocked for poor performance, or for one or more violations of our selling Policies and Agreements.
Step 2:??Evaluate your selling practices
Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction, and your inventory for items that are in violation of our Policies and Agreements.
Step 3:??Create a Plan of Action
Create a Plan of Action outlining the steps you will take to correct the problems you identified in Step 2. Providing a precise??Plan of Action that can effectively address the problems improves the chance that your selling privileges may be reinstated.
Step 4:??Send your appeal to Amazon
Once you have created your Plan of Action, send it to Seller Performance with your request for reinstatement.
In your selling account, on the Performance tab, click Performance Notifications.?
Find the notice you received about the removal of your selling privileges and click the "Appeal" button, and then the "Appeal decision" button.?
Enter your Plan of Action details in the form provided. Also be sure to include a telephone number where we can contact you if necessary.
Click "Submit appeal" to send your completed appeal to Seller Performance.
Step 5:??Watch your e-mail for a decision from Amazon
After receiving your Plan of Action, we'll notify you of our decision by e-mail, usually within 48 hours. We review all appeals carefully; however, submission of an appeal does not guarantee reinstatement of your selling privileges.
How do I create a Plan of Action?
Your appeal should always include a Plan of Action that shows you have identified the problems in your selling and/or inventory management practices and addresses how you will change your practices to resolve them. Below are a few examples to illustrate this.
Performance Issues
Example 1: The notice from Seller Performance indicates your selling privileges were removed due to a high order defect rate.Action:??Check your customer metrics page to determine which metric (negative feedback, A-to-z Guarantee claims, and/or credit card chargebacks) does not meet our performance targets. You may find, for instance, that your percentage of negative feedback does not meet the target. As you evaluate your account, you may want to read all of the feedback comments left for you by buyers. If comments reflect a lack of response from you to buyer e-mails, your Plan of Action may include scheduling time every day to respond to all buyer correspondence.
Example 2: The notice from Seller Performance indicates that your selling privileges were removed due to a high late shipment rate and your customer metrics show that the late shipment rate does not meet our performance target. Action:??After you’ve shipped your orders and confirmed 100% of the shipments, you could review your feedback and order fulfillment practices. You may find that you have not shipped orders within two days of the order date because your order volume has increased. Your Plan of Action may include adjusting your processes to manage a larger volume of orders.
Example 3: The notice received from Seller Performance indicates that your selling privileges were removed due to a high pre-fulfillment order cancel rate and your customer metrics show that your cancel rate does not meet our performance target. Action: You could review your inventory management and/or inventory control processes. You may find that your high cancel rate is due to being chronically out of stock of listed items. Your Plan of Action may include monitoring your inventory daily to make sure you never list items you cannot ship immediately.
When evaluating your selling practices, here are some areas you may want to review:
Shipment of orders – are you shipping your items within 2 days of the order date?
Communication with buyers – are you effectively responding to buyer questions and doing so promptly and politely?
Stocking inventory – are you consistently running out of inventory and cancelling orders?
Listings – are you describing your items accurately in your listing comments?
Policy Violations
If your selling privileges were removed for violations of our policies, review your inventory to determine whether it includes Restricted Products, and compare your selling practices with our Selling Policies.
Example: The notice from Seller Performance indicates that your selling privileges were removed for selling promotional versions of media (prohibited on Amazon.com).??Action: You could review your inventory and your inventory intake process. You may find that your supplier includes promo CDs in their shipments. Your Plan of Action might include immediately removing those items from your inventory, and then making changes to ensure you review your inventory regularly to remove promotional media.
? 查看全部
Appeal the Removal of Selling Privileges
What can I do to keep selling on Amazon?
If your selling privileges have been removed, they may be eligible for reinstatement. Here's how to appeal:
Step 1: Determine why your selling privileges were removed
Read the notice you received from Amazon to determine whether your account was suspended/blocked for poor performance, or for one or more violations of our selling Policies and Agreements.
Step 2:??Evaluate your selling practices
Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction, and your inventory for items that are in violation of our Policies and Agreements.
Step 3:??Create a Plan of Action
Create a Plan of Action outlining the steps you will take to correct the problems you identified in Step 2. Providing a precise??Plan of Action that can effectively address the problems improves the chance that your selling privileges may be reinstated.
Step 4:??Send your appeal to Amazon
Once you have created your Plan of Action, send it to Seller Performance with your request for reinstatement.
In your selling account, on the Performance tab, click Performance Notifications.?
Find the notice you received about the removal of your selling privileges and click the "Appeal" button, and then the "Appeal decision" button.?
Enter your Plan of Action details in the form provided. Also be sure to include a telephone number where we can contact you if necessary.
Click "Submit appeal" to send your completed appeal to Seller Performance.
Step 5:??Watch your e-mail for a decision from Amazon
After receiving your Plan of Action, we'll notify you of our decision by e-mail, usually within 48 hours. We review all appeals carefully; however, submission of an appeal does not guarantee reinstatement of your selling privileges.
How do I create a Plan of Action?
Your appeal should always include a Plan of Action that shows you have identified the problems in your selling and/or inventory management practices and addresses how you will change your practices to resolve them. Below are a few examples to illustrate this.
Performance Issues
Example 1: The notice from Seller Performance indicates your selling privileges were removed due to a high order defect rate.Action:??Check your customer metrics page to determine which metric (negative feedback, A-to-z Guarantee claims, and/or credit card chargebacks) does not meet our performance targets. You may find, for instance, that your percentage of negative feedback does not meet the target. As you evaluate your account, you may want to read all of the feedback comments left for you by buyers. If comments reflect a lack of response from you to buyer e-mails, your Plan of Action may include scheduling time every day to respond to all buyer correspondence.
Example 2: The notice from Seller Performance indicates that your selling privileges were removed due to a high late shipment rate and your customer metrics show that the late shipment rate does not meet our performance target. Action:??After you’ve shipped your orders and confirmed 100% of the shipments, you could review your feedback and order fulfillment practices. You may find that you have not shipped orders within two days of the order date because your order volume has increased. Your Plan of Action may include adjusting your processes to manage a larger volume of orders.
Example 3: The notice received from Seller Performance indicates that your selling privileges were removed due to a high pre-fulfillment order cancel rate and your customer metrics show that your cancel rate does not meet our performance target. Action: You could review your inventory management and/or inventory control processes. You may find that your high cancel rate is due to being chronically out of stock of listed items. Your Plan of Action may include monitoring your inventory daily to make sure you never list items you cannot ship immediately.
When evaluating your selling practices, here are some areas you may want to review:
Shipment of orders – are you shipping your items within 2 days of the order date?
Communication with buyers – are you effectively responding to buyer questions and doing so promptly and politely?
Stocking inventory – are you consistently running out of inventory and cancelling orders?
Listings – are you describing your items accurately in your listing comments?
Policy Violations
If your selling privileges were removed for violations of our policies, review your inventory to determine whether it includes Restricted Products, and compare your selling practices with our Selling Policies.
Example: The notice from Seller Performance indicates that your selling privileges were removed for selling promotional versions of media (prohibited on Amazon.com).??Action: You could review your inventory and your inventory intake process. You may find that your supplier includes promo CDs in their shipments. Your Plan of Action might include immediately removing those items from your inventory, and then making changes to ensure you review your inventory regularly to remove promotional media.
?
What can I do to keep selling on Amazon?
If your selling privileges have been removed, they may be eligible for reinstatement. Here's how to appeal:
Step 1: Determine why your selling privileges were removed
Read the notice you received from Amazon to determine whether your account was suspended/blocked for poor performance, or for one or more violations of our selling Policies and Agreements.
Step 2:??Evaluate your selling practices
Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction, and your inventory for items that are in violation of our Policies and Agreements.
Step 3:??Create a Plan of Action
Create a Plan of Action outlining the steps you will take to correct the problems you identified in Step 2. Providing a precise??Plan of Action that can effectively address the problems improves the chance that your selling privileges may be reinstated.
Step 4:??Send your appeal to Amazon
Once you have created your Plan of Action, send it to Seller Performance with your request for reinstatement.
In your selling account, on the Performance tab, click Performance Notifications.?
Find the notice you received about the removal of your selling privileges and click the "Appeal" button, and then the "Appeal decision" button.?
Enter your Plan of Action details in the form provided. Also be sure to include a telephone number where we can contact you if necessary.
Click "Submit appeal" to send your completed appeal to Seller Performance.
Step 5:??Watch your e-mail for a decision from Amazon
After receiving your Plan of Action, we'll notify you of our decision by e-mail, usually within 48 hours. We review all appeals carefully; however, submission of an appeal does not guarantee reinstatement of your selling privileges.
How do I create a Plan of Action?
Your appeal should always include a Plan of Action that shows you have identified the problems in your selling and/or inventory management practices and addresses how you will change your practices to resolve them. Below are a few examples to illustrate this.
Performance Issues
Example 1: The notice from Seller Performance indicates your selling privileges were removed due to a high order defect rate.Action:??Check your customer metrics page to determine which metric (negative feedback, A-to-z Guarantee claims, and/or credit card chargebacks) does not meet our performance targets. You may find, for instance, that your percentage of negative feedback does not meet the target. As you evaluate your account, you may want to read all of the feedback comments left for you by buyers. If comments reflect a lack of response from you to buyer e-mails, your Plan of Action may include scheduling time every day to respond to all buyer correspondence.
Example 2: The notice from Seller Performance indicates that your selling privileges were removed due to a high late shipment rate and your customer metrics show that the late shipment rate does not meet our performance target. Action:??After you’ve shipped your orders and confirmed 100% of the shipments, you could review your feedback and order fulfillment practices. You may find that you have not shipped orders within two days of the order date because your order volume has increased. Your Plan of Action may include adjusting your processes to manage a larger volume of orders.
Example 3: The notice received from Seller Performance indicates that your selling privileges were removed due to a high pre-fulfillment order cancel rate and your customer metrics show that your cancel rate does not meet our performance target. Action: You could review your inventory management and/or inventory control processes. You may find that your high cancel rate is due to being chronically out of stock of listed items. Your Plan of Action may include monitoring your inventory daily to make sure you never list items you cannot ship immediately.
When evaluating your selling practices, here are some areas you may want to review:
Shipment of orders – are you shipping your items within 2 days of the order date?
Communication with buyers – are you effectively responding to buyer questions and doing so promptly and politely?
Stocking inventory – are you consistently running out of inventory and cancelling orders?
Listings – are you describing your items accurately in your listing comments?
Policy Violations
If your selling privileges were removed for violations of our policies, review your inventory to determine whether it includes Restricted Products, and compare your selling practices with our Selling Policies.
Example: The notice from Seller Performance indicates that your selling privileges were removed for selling promotional versions of media (prohibited on Amazon.com).??Action: You could review your inventory and your inventory intake process. You may find that your supplier includes promo CDs in their shipments. Your Plan of Action might include immediately removing those items from your inventory, and then making changes to ensure you review your inventory regularly to remove promotional media.
?