最近很多美國亞馬遜賣家收到郵件要求提供美國退貨地址，或提供Return Label給買家，兩個必須選擇一個。于是很多人開始想辦法弄美國地址。
有人也去咨詢了亞馬遜賣家客服，得客服回答如下：

Amazon美國站的客服答復：
Greetings from Amazon Seller Support

I understand that you have received an email form Amazon regarding the shipping labels and address.

In order to create a consistent return experience, we require all sellers either to：

1) provide a local address in their Elected Country for returns, or提供一個美國地址用來收退貨。
2) pay for return shipping on all returns.或提供運費標簽(把標簽PDF文件發到亞馬遜給買家，買家打印貼到產品上就可以通過美國郵政USPS或UPS之類的發回給你。


Please be informed that Amazon accepts only US addresses as return address.只接受美國地址。

In this case, I suggest you to give a false address,我建議你給一個假地址 authorize the return and then sent an email regarding the return address via buyer messaging services.然后點擊同意退貨，再到站內信箱里面發一個真的(中國)退貨地址給買家，等收到貨后再退款給買家----這個方法不錯，不過有可能被買家利用來投訴或給差評。或再到站內信箱里面發一個郵件說不用退貨，貨自己收這，款會直接退給你。

Or, regarding the prepaid shipping label, you can very well issue a refund for the shipping charges after receiving the return. But you have to mention this condition in the shipping policies.或提供已經符好費用的shipping label給買家，然后賣家收到退貨后再退款，但是記得要把這個政策寫到 貨運政策那一塊。

To add or edit your customer service policy:添加方法如下：
1. Log in to your seller account.
2. On the Settings tab, select "Store Settings.
3. In the Info & Policies section, click "Edit" to add or update your customer service policy.

For more information see our Help pages:

www.amazon.com/gp/help/custome ... 61260! [: E. m0 G- ^9 c6 y' D% K

Keep in mind that all seller policies must meet the guidelines established by Amazon.com. For more information about Returns, Refunds and Cancellations, see this Help page:

www.amazon.com/gp/help/custome ... 61246

In this you can very well include the label statement so that your listings will not be suspended.

I hope this information helps and if there are any further issues, please do not hesitate to contact us.
We love our sellers! Let us know how we did.

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