差評Feedback只能是買家移除或是亞馬遜幫忙移除，賣家不能自己移除。

A、向亞馬遜申請幫忙移除差評Feedback

1. 評價中包含淫穢和猥褻的詞語 。The feedback includes words commonly understood to be obscene or profane.

如: I finally receive the parcel from the stupid seller , shit quality , very disappointed.

2. 評價中包含了賣家私人信息，如郵箱，電話號碼 ，全名等。The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.

3.Feedback完全只針對產品，沒有提到賣家的服務。The entire feedback comment is a product review.

如：這件衣服跟我想象的顏色不一樣。

但如果評價到了賣家的服務就不可能移除， 如： 派送太慢了，而且衣服跟我想象的顏色不一樣。

4. FBA引起的物流問題亞馬遜不會幫你將差評移除，但是會幫你將差評劃掉。The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement.

然后寫一行字: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.



5. 如果顧客在留評時arrive on time , item as described , customer service 這三項中都寫的YES ，然后又留一個差評給你，像這種通常也可以發給CASE給亞馬遜要求移除。但是如果這三項有一項是NO的話，差評移除的幾率就很低了。

6. 如果顧客威脅我們說不怎么怎么樣就給差評，我們可以將這樣的話截圖直接交給亞馬遜處理。同時如果賣家向客戶提供一些好處讓客戶消除好評，這種做法被亞馬遜查到了是會對賬戶有影響的, 情節嚴重話會導致賬戶被移除銷售權限的。

亞馬遜原文規定： You may request that a buyer remove feedback. However, you may not offer nor pay any incentive to a buyer for either providing or removing feedback。

7. 我們建議買家留差評后賣家積極主動的和買家溝通，爭取和買家達成一致協議，讓他把差評移除。(留差評后60天內買家可以移除該差評)賣家向亞馬遜申請移除差評成功以后，亞馬遜是會郵件通知買家賣家雙方，而買家有權利再一次留評。為了避免激怒客戶建議過幾天再去申請差評移除。

不太明白你的意思！