如果買家投訴，eBay糾紛平臺介入處理，你需要提交證明：運單查詢記錄，包裹號，溝通記錄

Dear friend,

Sorry that buyer haven’t receive the package.

Ist, we sent the package on time, maybe china post air mail office have the tracking problem, just have the foremost record, but it’s load on the internet, just no update;

(Attachment 1: tracking record)

2nd, we sent the package by well pack with the right address;

(Attachment 2: package picture)

3rd, after buyer apply the dispute, we communicate immediately, it’s on the way, please wait patient.

(Attachment 3: communicate record)

Thanks for your word and judge.

向eBay提交：運單查詢記錄，包裹圖用于證明

Dear friend,

Sorry that buyer haven't receive the package.

1st, we sent the package on time,maybe china post air mail office have the tracking problem, just have the foremost record, but it’s load on the interest, just no update;

(Attachment 1: tracking record)

2nd, we sent the package by well pack with the right address;

(Attachment 2: package picture)

Thanks for your work and judge.

你還可以直接發(fā)郵件跟糾紛買家溝通，補發(fā)并贈送額外禮物

Dear friend,

Thanks for your order, we feel very sorry that we made mistake for your parcel, your tracking number is xxxxxx, it already arrive xx think you will receive soon, the parcel only have one bag, we missed one bag for you, today we till send you another parcel and a gift for our mistake, and sorry for let you wait again, hope can get your understanding and support, thank you.