只是提供模板和申請思路，請勿直接抄襲。

?Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
店鋪名

亞馬遜希望你能清楚為什么銷售權限被取消，并提出具體、長期的解決方案。因此，申訴郵件中可包括以下措施：

? 解決引起店鋪被封的問題，比如澄清產品來源和功能問題;

? 保存每件產品的原始證明;

? 記錄所有供貨商，以及供貨商的來源;

? 下架并銷毀所有違規產品

? 采購部門增加更多員工

? 定期清理庫存

? 如有必要更換供應商

Dear am performance team,

I received a complaint case about my account‘s product does notmatch the actual?and notice of audit? the account. I describes the process how tohappen now

In July, My account following other seller’s asin to add new product.I check the informtion it‘s entirely in line with the Amazon rules. At the same time I canprovide this product’s picture tothe AM in order to prove actual that our delivery is consistent with thedescription of the Listing.

One day?，the seller of asin to buy this product from my shop, and threatenedme that's must immediately deleted the listing. otherwise he will do someoperations.

In order to maintain a good relationshipbetween amazon sellers, I deleted the listing to sold the listing at firsttime, but the seller did not notice my action and the wrong complaint me toamazon.? I have to communicate with theseller of asin（buyer）?When i see the complaint the first time，?the seller also agree with my solution and withdrew the complaint.After we often between the AM marketing sales communication.

My account have no to following otherseller's asin in August after ,Spend time researching and building the main theproduct from my account. I just do to improve product sales and customerexperience in different products on different staged.

The process will pay attention to theappearance of the product and the brand and other information to ensure thepriduct in line with amazon on sell and sales rules. My? account is also registered brand recent,wehope that the sales and ratings will be better on Amazon in the future . So weare very cherish this account, will not do any Dangerous action and riskything. Please kindly help verify the this case detail information, so that ouraccount to continue to sell in the Amazon, we will go to a higher and betterdirection to develop.

?We will provide high-quality products andexcellent after-sales service for customers！