千萬不要照抄！！！
?Dear Amazon Seller Performance Team,

We understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.

I believe it is mainly because of our inadequate communication that we have recently seen two A-Z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.

Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously, the two complaints are nightmare during the period without order.

Plan of Action: We are taking the following steps to improve our performance:

1. Review all of products to make sure that the pictures and descriptionsare accurately match with our products.

2. Most importantly, we will complete the investigation more quickly and proactively（within12 hours） to any problems with customer orders to keep our customers more in formed and help prevent A-Z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours.

3.?In addition, we will more aggressively monitor our performance metrics toassure we are meeting the standards set by Amazon and our own standards of quality customer service.

各位賣家根據(jù)自己的實際情況去調整申訴信的內容。
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To whom it may concern,

We are contacting you regarding our seller account suspension. We realizethe delays in shipping orders has not complied with Amazon's performance targetof less than 4%, nor our target of less than 2%.

We have reviewed our fulfillment procedures and have determined the twoareas that need to be addressed:Shipment Creation and Inventory Availability.

We realize we needed additional support for managing fulfillment for ourAmazon orders. To achieve our goal of more than 98% on-time shipping?wehave added additional staff to support the sales person?in our retailstore who handles Amazon fulfillment. This will allow us to have packagesprepared and ready to ship more efficiently.

To address inventory availability issues?we have consolidated our Amazoninventory into one location to speed shipment creation. Having all Amazoninventory at one location will eliminate delays in getting product out by theExpected Ship Date.

Thank you for considering this appeal.

I understand that recently our performance as a seller on Amazon.com hasfallen below both Amazon's and our own standards of quality. I believe thereare two main reasons this has happened:

Disorganization in our inventory management has resulted in lateshipments and, even worse, unavailable items.

When late shipments and unavailable items have occurred our response tohas been too slow and communication with customers has not been adequate.

I believe it is mainly because of our inadequate communication that wehave recently seen an increase in customer A-z guarantee claims which hasresulted in our order defect rate exceeding the performance target of <1%.

Plan of Action: We are taking the following steps to improve ourperformance:

Improve inventory control by reducing the number of items offered untilwe have systems in place to more adequately handle the number of orders we arereceiving.

Most importantly, we will respond more quickly and proactively to anyproblems with customer orders to keep our customers more informed and helpprevent A-z guarantee claims.

In addition, we will more aggressively monitor our performance metrics toassure we are meeting the standards set by Amazon and our own standards ofquality customer service.

In evaluating our selling practices, we found a mistake in our inventoryupload file.

Our Plan of Action:

Our inventory file has been reviewed. All misclassified condition items havebeen re-categorized to follow Amazon's Condition Guidelines. Entire inventoryhas been deleted from Marketplace to reflect all changes. All of our vendors'inventory will be reviewed before adding to our inventory. Please let us knowwhat should be done to reinstate our account, we are looking forward to hearingfrom you.
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信件內容的重點如下：
1.表達誠意，先認錯
2.清楚分明的格式
3.簡要的原因
4.提出解決方式

只分析思路，只分析思路，只分析思路。
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Dear Amazon Team,

Thank you for giving us a chance to state our detailed and plans about precise solutions regarding shipments. We will show you how we resolve this kind of problems in the future. Please investigate us because it is Amazon’s rights. We have a confidence in becoming a good seller when we avoid defects later.

1,Why our account is locked

...

...

...

2,How to correct the problem

2.1...

2.2,We will make a better inventory management to avoid the occurrence of any short supply.

2.3,We will confirm dispatch every day and do our best to decrease the Late Dispatch Rate, improving our account performance to a large extent.

2.4,We will increase the ability to handle emergencies, such as power failure which can lead to no access to Internet.

2.5,We will ...

3,How to avoid this problem in the future

3.1,...

3.2,...

3.3,We will inform customers of the latest delivery news so that they can know about the status of the items they buy. Moreover, we will ...

3.4,As for the delivered but non-receipt items, we will communicate with customers positively and apologize to them first to acquire their forgiveness. Moreover, we will...

3.5,As a new seller who lacks selling experience on Amazon, we will ...

3.6,We will spend much time on inventory management,...

3.7,We will choose FBA as our shipping delivery which can decrease the rate of complaints to a large extent. We will...


3.8,We are ...

4,About our currency metrics

As for our currency metrics, we will obey all Amazon rules and regulations to build a healthy account. We will ...

5,Our information:

Thank you very much to give us a chance to show our detailed plans about how to prevent complaints and other problems. We will ... We are looking forward to your news. We are happy to provide any other additional information as you request. Furthermore, may you have a good day.

Best Regards

?******（店鋪名）