亞馬遜新注冊賬號被凍結封殺,提示listing侵權??怎么申訴?
Hello,
Your listings have been confirmed to be in violation of our listing policies. As a result, you may no longer sell onAmazon.com, and your listings have been removed from our site.Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks have been deducted. This usually takes about 90 days, but funds may be held longer.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.c ... s.html).Sincerely,
Seller Performance Team
?
?最近剛注冊的亞馬遜賬號竟然收到警告信,說listing不符合要求,被列為高風險賬號,還凍結了我的賬戶。。。怎么辦呀??
?
沒有找到相關結果
已邀請:
21 個回復
曉嫻
贊同來自: 、 、 、 、 、更多 ?
為避免大家申訴模版雷同導致關聯,這里只分析思路,具體的申訴郵件,需要各位根據店鋪的實際情況和審核原因進行編寫。
1,侵權申訴模板
Dear Amazon,
Thank you very much for giving me a chance to appeal the removal of our Amazon selling privileges .Please see our following information.
Our selling privileges has been removed by Amazon on March,14th,2017. Amazon removed our selling privileges because some of our listings violated related Amazon policies,especially infringed intellectual property rights of some rights holders.
First,we apologize...
Second,...
Third,as for the violated brands XXXX and violated ASINs: XXXXXX...
1.Why Amazon removed our selling privileges
1.1 Amazon thinks those products are related to brand intellectual property violation...
1.2 Everyone should respect other rights holders’ legal interests...
2.How we solve the problem and prevent the mistakes happen again
...
2.1 ...
2.2 ...
2.3 ...
2.4 ...
2.5 ...
2.6 We apologize to the rights holders and to Amazon with our sincerity on behalf of our whole company again. We promise we correct our mistakes. Please trust us and give us a chance.
3.Additional information we let Amazon know
We are a new company.
1)...
2)...
3)...
4)...
We have supplied the essential materials ...
Best Regards
XXX(店鋪名)
2,ODR過高,導致自發貨權限被取消及移除銷售權限的申訴模板
Dear Amazon Team,
Thank you for giving us a chance to state our detailed and plans about precise solutions regarding shipments. We will show you how we resolve this kind of problems in the future. Please investigate us because it is Amazon’s rights. We have a confidence in becoming a good seller when we avoid defects later.
1,Why our account is locked
...
...
...
2,How to correct the problem
2.1...
2.2,We will make a better inventory management to avoid the occurrence of any short supply.
2.3,We will confirm dispatch every day and do our best to decrease the Late Dispatch Rate, improving our account performance to a large extent.
2.4,We will increase the ability to handle emergencies, such as power failure which can lead to no access to Internet.
2.5,We will ...
3,How to avoid this problem in the future
3.1,...
3.2,...
3.3,We will inform customers of the latest delivery news so that they can know about the status of the items they buy. Moreover, we will ...
3.4,As for the delivered but non-receipt items, we will communicate with customers positively and apologize to them first to acquire their forgiveness. Moreover, we will...
3.5,As a new seller who lacks selling experience on Amazon, we will ...
3.6,We will spend much time on inventory management,...
3.7,We will choose FBA as our shipping delivery which can decrease the rate of complaints to a large extent. We will...
3.8,We are ...
4,About our currency metrics
As for our currency metrics, we will obey all Amazon rules and regulations to build a healthy account. We will ...
5,Our information:
Thank you very much to give us a chance to show our detailed plans about how to prevent complaints and other problems. We will ... We are looking forward to your news. We are happy to provide any other additional information as you request. Furthermore, may you have a good day.
Best Regards
XXX(店鋪名)
注:關于Generic侵權申訴,有大賣朋友說不應該這么玩,會玩壞新賣家的,就這個問題更新一下答案。(更新于:2017-3-17)
manufacturer:不可以填寫店鋪名,明確規定的。
brand:如果填寫generic會審核,盡量上帶品牌的listing,不建議generic的產品。
?
[已注銷]
贊同來自: 、 、
愛貓的笑
贊同來自:
勇敢前行
贊同來自:
圖片必須符合亞馬遜要求
類目不要錯放了
納米
贊同來自:
只要青春不要痘
贊同來自:
?
?品牌和制造商哪里我們之前是有3個寫法:
1.填寫自己的店鋪名,保證店鋪名不存在被別人注冊成品牌,而且我們店鋪運營的好一年內自己可以自己去注冊成品牌!
2、填寫generic,這個現在已經不能用了,因為這個詞已經有人注冊了,并且被投訴之后關店!這個詞以后都是不可以填寫的!
3、填寫跟自己店鋪名稱不想關的實際品牌,但是要保證品牌有授權或者是自己的品牌!?
看透說不透
贊同來自:
又是一個夏天
贊同來自:
鉆石星星
贊同來自:
孤舟一葉
贊同來自:
旅行的意義
贊同來自:
jason96333
贊同來自:
二十年
贊同來自:
黑色的閏土
贊同來自:
躲在角落賣回憶
贊同來自:
其他的原因有:產品本身或包裝、listing圖片或正文上有二維碼或鏈接,引導買家前往除亞馬遜以外平臺的行為,會導致賬號審核。通過亞馬遜以外渠道做轉款或退款的行為,會導致賬號審核。確保listing分類正確,描述無歧義,積極處理退貨、退款請求。
jachin - 寡人一賞一罰皆為恩賜
贊同來自:
一人半路空城
贊同來自:
此次亞馬遜肯定也是用機器人進行的批量審查,也難免會傷及一些無辜賣家。所以,還是可以Appeal的,如果你不幸被亞馬遜移除了銷售權限,趕緊去證明你是無辜的,不是壞人吧!
找回曾經的自己
贊同來自:
羽客云人
贊同來自:
亞馬遜要求你提供以下信息,如果沒有的話,就加以說明自己的實際情況:
1.從事外貿電商有多久了。
2.商品采購渠道,最好是找你的供應商開正規的增值稅發票,六個月之內任意時間即可。
3.庫存地址,可以填公司地址。
4.實體店的地址。可以填公司地址。
5.business website是你商品的官網。
6.other website you sell on是速賣通或者ebay那樣的。沒有的話就不寫。
7.沒有就不填。
8.這是國外的稅號,沒有就不用填了。就說你是中國賣家所以沒有這個號碼。
明途知產-鄭暖(專注海外商標)
贊同來自:
?
AdsPower瀏覽器 | 思琳Celine
贊同來自: