產品被商標持有者投訴是假的,賬號被暫停銷售,要瘋了!

RT.商標持有者這是要搞事啊!產品明明沒有假好嗎!我有發票,是跟一個可靠的供貨商買的。把材料發給他和亞馬遜,但實在是等不了了,亞馬遜又不回我。崩潰
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挖掘海量數據,第一時間反映跨境電商行業的熱門風向,為跨境客戶提供真實客觀的市場決策依據。

jenny123

贊同來自:

像這種情況你只能讓這個商標持有者撤訴,然后再通知亞馬遜解除限制。亞馬遜不會回你,一般會限制某個“假的”產品,但不會中止整個賬號(除非不止一個人投訴你賣假貨,或者你只賣這個牌子的產品)

淺陌

贊同來自:

亞馬遜不是有發郵件給你,讓你聯系對方么?像之前亞馬遜發給我的:
First, you can ask the rights owner to withdraw their complaint:
XXXXXXXX(對方郵箱)
If the rights owner finds they reported your items in error, please ask them to contact us at notice-ro-reports@amazon.com.
Second, you can provide evidence that the items you sold are authentic. If you believe the rights owner reported in error because you can verify the authenticity of your items, reply to this email with the following information for each ASIN:(如果你的產品是正品,是對方搞錯了,那你要提供證據證明)
Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.(過去1年的購買發票/收據的副本)
Contact information for your supplier, including name, phone number, address, and website.(供應商的聯系方式,包括名字、電話號碼、地址、網站)

玫瑰與鹿

贊同來自:

其實除了發票,你最好還要有一封制造商寫的,證明你是授權零售商的郵件(要蓋章簽字),然后發給亞馬遜

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