亞馬遜有一個(gè)listing有過(guò)一個(gè)差評(píng)之后，再也賣(mài)不出去了，怎么破?
如題，亞馬遜有一個(gè)listing有過(guò)一個(gè)差評(píng)之后，再也賣(mài)不出去了，怎么破?該款listing目前只有兩個(gè)review,
一個(gè)五星，一個(gè)1星，很擔(dān)心這個(gè)1星是競(jìng)爭(zhēng)對(duì)手留的，因?yàn)橐恢闭也坏綄?duì)應(yīng)的訂單號(hào)，也沒(méi)有VP標(biāo)志，開(kāi)case讓客服清理掉，客服也說(shuō)亞馬遜是一個(gè)自由言論的平臺(tái)，客服也說(shuō)亞馬遜是一個(gè)自由言論的平臺(tái)，頭疼頭疼。
一個(gè)五星，一個(gè)1星，很擔(dān)心這個(gè)1星是競(jìng)爭(zhēng)對(duì)手留的，因?yàn)橐恢闭也坏綄?duì)應(yīng)的訂單號(hào)，也沒(méi)有VP標(biāo)志，開(kāi)case讓客服清理掉，客服也說(shuō)亞馬遜是一個(gè)自由言論的平臺(tái)，客服也說(shuō)亞馬遜是一個(gè)自由言論的平臺(tái)，頭疼頭疼。
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輸入涉及中差評(píng)的訂單號(hào)(如文章下圖)
據(jù)賣(mài)家講，根據(jù)他們經(jīng)驗(yàn)感覺(jué)移除中差評(píng)還是比較輕松的，平均移除成功率在70%-80%左右，只要仔細(xì)的查看客戶(hù)的三項(xiàng)問(wèn)題是YES 還是NO，然后看下從他的Comment 里面表現(xiàn)出那方面的不滿(mǎn)意，然后針對(duì)客戶(hù)的結(jié)論避重就輕的編寫(xiě)想要移除此差評(píng)的原因。當(dāng)然這也有很多的人為主觀因素在里面，不同的亞馬遜客服對(duì)于同一個(gè)Case 的處理結(jié)果也是不同的;甚至有些賣(mài)家朋友反映，賣(mài)家整個(gè)店鋪的好評(píng)率貌似也會(huì)被客服們作為一個(gè)參考。
差評(píng)的移除申請(qǐng)?zhí)峤灰院螅?qǐng)大家務(wù)必要關(guān)注亞馬遜郵箱(或者后臺(tái)的Manage Your Case Log)，無(wú)論這個(gè)評(píng)價(jià)有沒(méi)有移除，亞馬遜都會(huì)發(fā)一封郵件到我們的亞馬遜郵箱將最終判定結(jié)果告知賣(mài)家。如果差評(píng)被成功移除，買(mǎi)家也會(huì)收到一封通知郵件，買(mǎi)家有權(quán)利再次給該訂單留評(píng)... ...
他們?cè)谏暾?qǐng)書(shū)的Additional Information 里面是這么寫(xiě)的
The item was correct as described, the buyer answered “Yes” to the feedback questions, the order was also fulfilled on time and of good quality. The feedback seems not to be an appropriate entry and unfair to sellers, we thought customer didn't give a right rating. Can this be revised or removed? since the entire entry is not an appropriate feedback. Please investigate this case.
之后收到了亞馬遜的回復(fù)，如下：
Greetings from Amazon Seller Support.
Thank you for bringing this matter to our attention.
I have confirmed that the feedback you submitted for order ID 115-9600741-16514 our review was in violation of our feedback guidelines. Since the item was delivered within EDD. The buyer left the feedback after item delivered. I also checked there was no communication happened between the buyer and seller. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance.
Thank you for your understanding.
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