一般情況我是我都是懶得回答的，看你都跪求了，從其他地方正好看到就幫你抄復制過來吧！
收到亞馬遜警告店鋪內有款產品被投訴侵權，listing已經被下架不可售，原本以為沒有什么了不起的，繼續跟賣該listing，后面全店被停售，想想都后怕啊！！！
并向投訴者進行道歉，期間此人回復過一封郵件（索要供應商信息）后再無答復。但我們仍需要堅持與他聯系，就算他要我們付一筆專利費，權衡賬號我們都認了。但再沒收到他的第二封郵件。
同事給我一個方法又發了過去。（最關鍵的是這個方法發過去的郵件得到回復的）
方法如下：
如果要求刪除Listing,或是被審核，又或是取消銷售權，甚至直接封了賬號，登陸直接被拒絕！這下完了，連找客服的機會都沒有，我該怎么辦？？
方法是這樣的，打開下面的鏈接，依次輸入或選擇：問題類型→商業名稱→賬號郵箱→問題具體描述
（歐洲站）https://sellercentral.amazon.c ... .html
（美國站）https://sellercentral.amazon.c ... en_US
皇天不負有心人啊！我們收到了亞馬遜的Your Amazon.com selling privileges have been reinstated。
要點：
1.務必看清亞馬遜封店的郵件內容
2.自己哪些地方沒做好？心中有數了點到為止
3.你要怎么做，最好是可以自己寫，一定要結合自己的實際情況
寫在后面
永遠記住，結局定律：有一個可怕的結局，也比沒有任何結局要好。所以要堅持，該道歉該誠懇，該百度的，就不要輕易放棄，借助一切可借助的力量，比如把你要表達的意思和郵件草稿讓美國本土的朋友幫忙寫。你也會是那一個成功拯救賬號的人。
?
?
申訴郵件終極版
第一封：
Dear Amazon.com Seller Support Team:
? ? ? ? Thank you for your concern of our account.
? ? ? ? We are recognize and understand the mistake we made lead to this point.
? ? ? ? We ignore the notification ?listing (ASIN:*****（這個就自己填）)selling privilege has been removed this problem yesterday, due to we may infringe the intellectual property rights of others,what’s worse we ignorance and continue to put the listing on sold.

? ? ? ? 1.We are very sorry that we have not checked our email and respond delay for the ?rights owner.
? ? ? ? 2.we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.?
? ? ? ? 3.As the items of Amazon seller performance stated, we did not know this product is with its intellectual property rights of others, to this point we acknowledge it is our fault. When we recevied the complant we have to ?remove the listing immediately?

? ? ? ? We passed the GCID brand record we realize brand are very important for selling on your platform and our order 90% fullfilled by Amazon it is faster and professional make our customer have a good shopping experience.

? ? ? ? If we have chance to sell on Amazon.com again, we do as follows:

? ? ? ? 1.We had contacted with the rights owner of intellectual property rights to apology ,hope they will withdrow this complant and also will offer the corresponding compensation immediately?

? ? ? ? 2. We will totally see through all the policies and rules improve professional knowledge about selling on your platform.

? ? ? ? 3. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately and consult Amazon for help

? ? ? ? 4. We will check all the products we've been sold, prevent this things will not happend again.

? ? ? ? 5.we will solve them in proper way within 12h respond of the customer's rights and amazon notification.

? ? ? ? 6.We will see through ?https://www.uspto.gov/?check in our product whether it infringement of intellectual property rights.

? ? ? ? 7.We will use FBA all of our product to improve our consumer shopping satisfaction,maintain the performance of the account.
? ? ? ??
? ? ? ? In a word,We will try our best to provide our sales on Amazon.
? ? ? ? We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
? ? ? ? Please let us know what should be done to reinstate our account,we are looking forward to hear from you.

Sincerely,
署名
第二封：
Dear Amazon.com Seller Support Team:?
? ? ? ? We received notice from you that informing us that we still provide more information about our plan to address rights owner complaints and put an end to such problems happen in the future plan.
As a ?new sales team, we lack of experience.Unfamiliar much with Intellectual Property Violations policy and amazon policy,even more our ignorant behavior is stupid so that causing complaint.
?
We recognize and understand the mistakes we made to bring us to this point.
1.At the first time we have apologized to the owner of the Intellectual Property Owners, tried to communicate with the complainant- mikey.
During this period, he gave us a reply to ask for supplier information on our procurement,and we had done as he said,but he did not reply to our mail anymore,which made us don't know how to resolve this complaint,and we will keep in touch with him until he reply.
Incoming and outgoing mail between us please view the attachment.
2.Secondly, we have already remove this product listing and destroyed the inventory, we will no longer sell this product permanently if he not reply and agree.
?
3.We passed the GCID brand record we realize brand are very important for selling on your platform and our order 90% fullfilled by Amazon it is faster and professional make our customer have a good shopping experience.
?
If we have chance to sell on Amazon.com again, we do as follows:
?
1.We will organzie all the company staff keep studing Amazon Intellectual property related knowledge, totally see through all the policies and rules improve professional knowledge about selling on your platform,make sure all of our procedures meet Amazon policy.
?
2.We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately and consult Amazon for help.
?
3.We will check all the products we've been sold, we will see through?https://www.uspto.gov/?check in our product whether it infringement of intellectual property rights to avoid

很多同學遇到賣仿品假貨，給亞馬遜關店的，分享給大家網上看到的模板，這樣寫的成功案列目前已經產生，當然，還是少數。。。

友善提示：請勿直接摘抄，直接模仿，只是提供模板和申請思路。 不承擔任何意外情況。

親愛的賣家支持：

今天我收到亞馬遜的通知，說因為出售假冒產品而取消了我的銷售權，我立即查詢了亞馬遜說的幾個產品。

首先作為一名剛在亞馬遜上銷售沒多久的賣家，我們缺乏對亞馬遜規則的認知，沒有認真去了解亞馬遜的規則和違禁品。其次，在亞馬遜提出的幾個產品里，我并不知道這個是一個品牌產品，對于這一點我感到很抱歉，我已經刪除了亞馬遜提出的幾個產品，并永久不會再次銷售。

通過對我的店鋪指標以及客戶反饋，我認為亞馬遜應該能夠認識到我們是一家服務良好，產品質量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點。

如果恢復我的銷售權，我后期銷售計劃如下：

1：首先我會很認真去閱讀和了解亞馬遜的詳細銷售規則以及銷售產品范圍。

2：我會認真檢查核實庫存以及我銷售的產品是否存在不符合亞馬遜要求的產品，一旦發現將立即刪除，并永久不會再次出售。

3：我會檢查我所有賣出的產品，如果客戶反映任何不滿意或者產品問題，我將在12小時內為他們解決問題。

4：對于后期出售的新產品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。

以上是我對這次亞馬遜取消我銷售權作出的應答。我希望亞馬遜能夠再次提供給我們一個改過的機會。我們將以最大的努力和最認真的態度去從事以后再亞馬遜上的銷售工作

期待你的回復

最真摯的問候

名稱

Dear Amazon seller support：

Thank you for your concern of our account.

We received a notification today that our selling privilege has been removed cause we sold counterfeit products.

We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.

Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.

If you can give us a chance, we will do as follows:

1. Absolutely, we will see through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.

4. If any selling questions, we will consult Amazon for help.

Sincerely, we write this. We will try our best to provide our sales on Amazon.

We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!

Look forward to receive your reply.

Best regards

店鋪名

當然這只是他的申訴方式，并不一定適用于每個人。要想避免類似情況，作為賣家還是首先要了解清楚侵權的相關規則，做好產品的市場狀況分析，進而做出自己的原創。

模板什么的，各種論壇上面都能找的到的。申訴成功與否很多時候要看是誰看的你的郵件，因為人工審核所以隨機性比較高。要堅持不懈的申訴，多積累經驗。
在申訴的過程中，要關注自己的是否有FBA的庫存，如果有的話，要找海外倉接收你的貨防止賬號被徹底凍結，徹底凍結之后貨物會取不出來的，美國需要海外倉代為處理的話，可以百度南瓜倉試試。

Your account is suspended for policy violations and funds in your account are reserved. For more information, please see the notification we sent to your primary e-mail address.
Your selling privileges have been removed. All remainning funds will be held Indefinitely under the Amazon Anti-Counterfeiting Policy. For more information, please see the notification we sent to your primary e-mail address.
如果是碰到這種情況要怎么申訴？ 這種情況錢能拿到嗎？