既然買家提交了AZ說產品有問題，而且亞馬遜也讓你給他call tag，那我是建議你給他安排pick up服務
如果你想解決這個AZ claim，你可以退款給這個買家，讓他不用把貨退回來，可以把這個有缺損的椅子捐贈掉，或者用其他方式處理掉

你可以去問一下當地的郵遞公司，看一下他們有沒有提供pick-up服務。如果有提供這項服務，你就讓這個買家和郵遞公司的客戶服務部聯系，說明退貨的原因，讓他們把call tag郵寄給他

你用的是哪一個送貨服務呢？像UPS、FedEx、DHL等都有提供“pick up（上門取件）”服務。你把label發給買家，等買家把包裹準備好之后，你打電話通知他們去取件。他們取完件之后會把商品寄給你的

我們也碰到了這種事！但是我們把call tag發給買家之后，買家卻說pickup的時間和她的工作時間沖突了，不讓快遞人員上門取貨，然后就一直拖啊拖的，我猜他應該是不想把東西退給我，所以一直在找借口。。。

你不用給買家call tag啊，因為你已經把pre-paid mailing label（有效的shipping label）發給他了，那USPS會上門取貨的。如果這個買家因此給你差評，你可以聯系亞馬遜客服，看一下他們可不可以幫你解決問題

如果你是用Priority mail或者Express mail發貨的，那承運人（carrier）會幫忙上門取貨的。

我有個買家也是提交了AZ，我把prepaid label發給他，有發了三四次了，可是她還是要我提供pickup服務。我沒有答應他的請求，而是把退貨的有效期增加到了45天。最后是我贏了這個AZ claim。感覺自己的運氣真是太好惹

你不需要提供pick-up服務，但是，既然這個買家提交了AZ claim，為了你的評級不受到影響，你應該采取一些行動，表明你重視買家的請求。你可以通過亞馬遜給買家發一封郵件：
“Dear Customer,
I understand that you would like a call tag for a pick-up of your return request. Please consider this note as your authorization to schedule pick-up as requested. We have provide a pre-paid return label through (carrier). The label is attached to this email (reattach the label that you already purchased). Please contact (carrier) by (directions) to schedule a pick-up that works with your schedule.
Please note that the return must be received back at the warehouse by (date) to insure a timely return as per Amazon standards. Once the item is received back, it will be inspected and a refund will be issued according to Amazon policy.
Signature”
然后你可以給亞馬遜的工作人員發郵件，讓他們幫忙解決這個AZ claim：
“To A-Z Department,
Thank you for contacting us on the customer's behalf. We have provided the customer with a prepaid return label and with permission and instructions on how to schedule a pick-up for their item.
Please deny this claim because we are doing everything in our power to make the return of this item as easy as possible for the customer.
Thank you”

ebay的pick up地址如何在后臺設置呢