1、賣家，你好，請知悉，現在a-z，一旦開了就會影響績效；
2、申訴，就是提供物流單號，說明下相關問題就行了；
3、聯系買家的模板可以參考：
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Dear Buyer,?
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.?
Here are the steps to withdraw your A-to-z claim in the orders section of Your Account.?
To withdraw a claim for purchases made on Amazon.com?
Go to Your Orders?
Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request. We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名). Yours sincerely, _______(店鋪名)
?Customer Service Team
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