要想說服對方移除差評，沒有一個好的郵件模板怎么行呢？可以根據(jù)實際做修改調(diào)整下。
Dear XXX,
I see you ordered a XXX from our store, from your review, I understand that you are not satisfied with the product, I'm really sorry for that.
As a reliable seller on Amazon, we always do our best to provide good quality products as well as excellent service to our customers. So when I see your review, I feel very sad.
Here I contact you want to do something to make up for you. Our company policy is 100% refund for any unsatisfied order or customer, so if you agree, we'd like to give you a full refund for it, do hope this shopping experience don't make you too much uneasy feeling.
As a new seller, we respect every customer’s feelings, we cherish every review, and do hope you can re-consider and help to update the review to 4 or 5 stars at your convenience, is that ok?
Look forward to your reply.
With best regards,

這么巧，我剛看到這篇文章，可以參考一下哈……http://www.shchhyl.cn/Article/11640

碰到這種問題要不停的跟進，買賣雙方可以協(xié)商移除差評的。不同的案例都要區(qū)別對待，首先看客戶為什么不滿意，先盡量解決問題，或者該換貨就換，該退款就退。然后再提取消差評的要求，這樣客戶更容易接受。如果是簡單的問題，可以在一次溝通里面同時提出解決方案和取消差評的要求。。

淡定，還是踏踏實實推廣產(chǎn)品，提高客戶的滿意度，增加產(chǎn)品的好評，盡量減少差評對ODR的影響。

樓主，如果你的產(chǎn)品質(zhì)量和服務(wù)沒什么問題的話，可能是碰到買家惡意差評了，他的評價記錄里面那么多一星。如果認定該買家賬號是惡意購買，你可以提前開一個case來說明這一情況，如果他確實是給了一個差評，這個case會有助于你移除該惡意差評。