樓主，在30天內你最好同意買家退貨，不然你會收到A-Z claim

@Blue-
我已經接受退貨了，這不是問題，問題是我擔心這個買家會認為我的產品描述有誤，然后亞馬遜因為這個而處罰我，而且如果這個買家希望我付退貨的運費，或是對手續費不滿怎么辦？

樓主，買家對包包顏色的定義跟你的定義可能會不太一樣
如果買家和賣家有糾紛，亞馬遜是偏向買家這邊的，如果你不想收到 A-Z claim（可能會因此花錢），你就給買家出退貨運費，然后等貨退回之后再退款給她

的確，商品的色差問題是很棘手的，每個人對顏色的定義都不太一樣。還記得去年“這條裙子是白金色還是藍黑色”的問題嗎23333。有時候因為電腦顯示器的不同，或者燈泡的不同（白熾燈或者日光燈），每個人看到的產品顏色會不同，買家收到的實物顏色跟電腦顯示的顏色也會不同

亞馬遜不會讓你負責的，我只是覺得奇怪，這個買家想要霓虹粉色的包包，然后她看到有人的評論中提到霓虹粉色（產品描述是灰玫瑰色的），也不問你具體的情況就下單了，她以為會拿到霓虹粉色的包包2333。她要出退貨的運費因為這是她自己的失誤

樓主說得對啊，這個買家其實不是在抱怨產品的顏色與描述的不同，她只是偶然看到那個買家的評論，然后就想著為什么她買到的包包不是她喜歡的霓虹粉色？這個買家的想法挺奇怪的，樓主你不用和她理論，你就把貨退回來，然后退款給她就好了

樓主你去向亞馬遜Seller Performance的人反映這件事。我猜有可能出現了ASIN碼被合并的情況，而不是按照每個顏色的不同ASIN碼顯示評論，然后其他賣家的買家評論就被合并過來了

樓主，我給你一個郵件模板，拿好不謝：
“I'm so sorry you're disappointed in the color. Unfortunately, the review you saw was posted by another customer like yourself, who apparently purchased a bag of a different color some time ago. Amazon encourages customers to post their thoughts and opinions on the site, but as with any case where the public can comment, there is no guarantee of accuracy and such opinions should not be taken to be authoritative in any way.
If you have any questions about a product, Amazon provides a method to contact the seller of the product, so you can get reliable information to address any concerns.
If there's ever a question of a product matching the website description, Amazon will review the product title, the specific bullet points, the image, and the "Product Description" section. I've double-checked all these to be sure they are correct, and have confirmed that they are. Reviews by users of Amazon are not considered when determining if a product is described correctly.
We'll be happy to take it back, of course, You have XX days from the day of authorization to send it back. Simply send it back for a refund.?
Please let me know if you need anything else.”

哎，之前有個買家也是這樣。包包是棕色的，圖片顯示棕色的，產品描述寫的也是棕色，他非要說她看到的明明是藍色，然后買回家發現跟她的衣服不搭配，非要退貨。真是的，沒辦法，我們只能讓她退貨咯