FBA發貨,買家收到貨與我們產品不一樣

美國買家收到貨,發消息并評價說收到產品完全不是我們產品,根據買家發消息中圖片確實不是我們產品,比我們低個檔次。注:FBA配送物流,不是我們自己配送,我們目前只做FBA。? ?前提買家上圖產品不可能是我們的。例如張三家只賣轎車(即100%賣轎車),然后李四說從張三家買到面包車。
疑問如下:
? 1,亞馬遜FBA倉庫有弄錯的可能嗎?即把別家產品當成我們的產品來處理?
? 2,買家是否存在惡意行為?

請高手指點如何處理?(有些信息用????代替請理解)

? 已開CASE聯系亞馬遜物流,官方回復,沒任何實質幫助。

貼上買家第一次消息:
Hi, I placed an order 114-4388599-658????, of some ???? ????, brown. and I received other shoes of different brand. those shoes are not what they show in the description of the product. I want my money back or that you change my product. and cover the cost of return.


我們回復:
Dear sir, Thank you for choosing our product. We were shocked after receiving your picture, which is totally not our products. Your picture shows the material of lining & insole are PU material , but ours are pig split( pig leather). And also our logo and US size were printed on the insole. All of our products were shipped by FBA(Fulfillment by Amazon). I'm afraid that it mixed up with other's. If not,Could you double check it with the Amazon. Many thanks. Please don't be hesitate to contact us if you have any questions.?

Best & Regards

????

剛買家又回復:
Hi, Hello, already verify. It really is not what I ordered. If the order was sent wrong by AmAZON, you as sellers must claim this error. decide whether to refund a part of the money or return the package.
相關標簽:
已邀請:
挖掘海量數據,第一時間反映跨境電商行業的熱門風向,為跨境客戶提供真實客觀的市場決策依據。

葉子的私奔

贊同來自:

那這個就直接找亞馬遜反饋了,只要是走FBA,出現問題,亞馬遜都會負責的。只要確實是FBA發錯了,都會負責的~

愛到才知痛

贊同來自:

想問是自建listing嗎?另外,看賣家的英語感覺不太像老外,小心對手惡意攻擊的可能性
你用的是亞馬遜標簽還是制造商標簽呢??
之前好像聯系客服的時候客服有講過:如果是制造商標簽,在顧客下單后亞馬遜會選擇就近的倉庫發貨,也就是會先把其它賣家的同款產品發送給顧客;反之如果是亞馬遜標簽,就算你的貨物在離顧客很遠的倉庫,亞馬遜也會從那邊調貨發給顧客,所以說顧客收到的貨百分百是你發到亞馬遜倉庫里面的。

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