對節假日等可預測的郵遞延誤進行解釋

Dear ***,

Thank you for your purchase and prompt payment. China will be observing a public holiday (Spring Festival )from ****. As such, all shipping services will be unavailable during this time and may cause a delay in the delivery of your item for several days.

We will promptly ship your item when the post office re-opens on ***. If you have any concerns, please contact us through eBay message. Thank you for your understanding and patience.

Yours Sincerely.

***（the seller ID）
***（the seller store URL） 查看全部

Dear ,
We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！
Best Regards


譯文：我們已收到你的訂單，但訂單似乎未付款。如果在價格和尺寸上有什么能幫助的，請隨時與我聯系。當付款完成，我將立即備貨并發貨。謝謝！
提示：請根據您產品自身特點對描述內容進行修改。
已付款訂單


Dear ,
Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the trackin number. If you have any other questions, please feel free to let me know. Thanks!
Best Regards
譯文：您的訂單編號為XXXXXXXXXXXXXX的款項已收到，我們將在承諾的XXX天內發貨，發貨后，我們將通知你貨運單號。如果您有任何問題請隨時聯系我。謝謝！
提示：請填上您的訂單號和發貨天數。
發貨后


Dear ,
The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!
Best Regards
譯文：訂單號為XXXXXXXXXXXXXX的貨物已經發貨，發貨單號是XXXXXXXXXXXXXX，運輸方式是XXXXXXXXXXXXXX，訂單狀態是XXXXXXXXXXXXXX。您將會很快收到貨物，感謝您的支持和理解。
提示：請填寫訂單號、發貨單號、運輸方式和發貨日期。
詢問是否收到貨


Dear ,
According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DHgate.com. If not, please let me know. Thanks！
Best Regards
譯文：EMS網站顯示您已收到貨物。如果您已收到貨物請到敦煌網確認，如果有問題請告知我。謝謝！
提示：可根據您貨物的實際情況進行更改。

客戶投訴產品質量有問題


Dear ,
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
Best Regards
譯文：很抱歉聽到發給您的貨物有殘損，我在發貨時再三確定了包裝沒有問題才給您發貨的。殘損可能發生在運輸過程中，但我仍舊因為帶給您的不便深表歉意。當您下次從我這購買時，我將會給您更多的折扣。感謝您的諒解。
提示：請根據投訴的實際情況進行更改。
訂單完成


Dear ,
I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.
Thanks！
譯文：我很高興地看到您已收到貨，感謝您的支持。希望您滿意，并期待著在將來與您做更多的生意。

提醒買家給自己留評價


Dear ,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
Best Regards


譯文：感謝您繼續支持我們，我們正在改善我們的服務，質量，采購等。如果您可以給我們一個積極的反饋，我們會非常感激，因為這對我們來說是一個很大的鼓勵。如果有什么我可以幫助，不要猶豫請告訴我。
貨物斷貨


Dear ,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them outXXXXXXXXXXXXXXXXXXXXXXXXXXXX?? ?.If there’s anything I can help with, please feel free to contact us. Thanks！
Best Regards
譯文：真是對不起，您訂購的產品目前缺貨，我會與工廠聯系什么時候能補上，并將隨時告知你。以下鏈接提供的產品也很不錯XXXXXXXXXXXXXXXXXXXXXXXXXXXX ，您可以看看。有什么我可以幫忙的，請隨時與我們聯系。謝謝！


提示：請在橫線處添加同類產品的鏈接。
折扣


Dear ,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.?
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
譯文：感謝您給我信息。目前我們正在進行促銷，如果你購買了XXXX 個產品，我們可以為您提供XXX %的折扣。一旦我們確認您的付款，我們將及時發貨。如果您有任何進一步的問題，請隨時與我們聯系。謝謝！
提示：請添寫希望買家購買的件數和您所能提供的折扣。
買家議價


Dear ,
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!


譯文：感謝您對我們產品的興趣，但很抱歉我們不能給您更低的議價。事實上，我們的上市價格是經過精心計算的且合理的，它已經讓我的利潤有限。但如果您一個訂單購買超過XXXX件，我們將給你XXX %的折扣。有任何問題請聯系我。謝謝！
提示：請添加希望買家購買的件數和您所能提供的折扣。
大量訂單詢價


Dear ,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply.?
Regards！


譯文：感謝您的詢問，我們很誠摯的希望跟您做生意。一個樣品的運費需要XXXX美元，如果您一個訂單訂XXX件產品，我們可以為您提供批量價格XXXX美元/件。期待著您的答復。謝謝。
提示：請填寫你產品的價格，購買件數和優惠價格。
買家要求免運費


Dear ,
Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost.
譯文：很抱歉，到XXXXXXXXXXXXXX不能免運費的，但是我們可以在運費上給你XXX %的折扣。
提示：請填寫地區和運費折扣。
未付款訂單改完價格再次催款


Dear ,
We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.?
Best regards!
譯文：我們已經為您重置價格并給您原運價XXX％的折扣。如你所知，運輸成本非常高，而我們提供的價格比市場價格低，我們從這個產品中賺取不了多少利潤。希望您滿意，并隨時與我聯系。
提示：請填寫運費折扣。
沒有好評，買家對于你的產品表示懷疑?


Dear ,
I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you.?
Regards


譯文：我很高興收到你的郵件。雖然我在DHgate沒有多少評價，但我一直在Ebay做業務多年，我對我的產品很有信心。此外DHgate提供第三方擔保支付服務，這意味著付款將不會發放給賣方，直到您對產品質量和交易非常滿意。希望能夠與您長期合作，謝謝。
發貨幾天后買家沒收到貨


Dear ,
We sent the package out on XXXXXXXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXXXXXXXXXX.?
I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.
譯文：我們已經在XXX月XXX號發送包裹，根據您的反饋，我們已經聯系貨運公司并確認問題。我們將找回原來的包裹并重新寄送,新的貨運單號是XXXXXXXXXXXXXX,使用的是UPS。我對此感到十分抱歉，希望您能盡快收到。有任何疑問，請告訴我。
提示：請填寫發貨日期和貨運單號。
向買家推薦新品


Dear ,
As Christmas/New year/…… is coming, we found XXXXXXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXXXXXXXX. Please click the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.

Regards
譯文：隨著圣誕節/新年/……的來臨，我們發現XXXXXXXXXXXXXX產品擁有一個大型潛在市場。我們有大量的暢銷的XXXXXXXXXXXXXX產品。請單擊下面鏈接XXXXXXXXXXXXXXXXXXXXXXXXXXXX查看它們。如果你一個訂單購買XXX件我們可以給批發價格。感謝您的惠顧。
提示：請填寫產品名稱、產品鏈接地址和購買件數。
收到好評后


Dear ,

Thank you for your positive comment. Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you
譯文：感謝您的積極評價。您的鼓勵是我們前進的動力，我們真誠地希望能有更多的機會為您服務。
買家詢問是否有直銷航運


Dear ,
We offer drop shipping service. You can simply specify the shipping address and we will deliver the order to your designated address
? 查看全部

一、如何處理Shopee的退款退貨請求在Shopee Guarantee保護期內，買家可以在Shopee平臺就以下情況下提出退款退貨請求。
1. 買家沒有收到貨物
2. 買家收到錯誤的產品（錯誤的尺碼，顏色，品類）
3. 買家收到損壞或有瑕疵的產品
當買家發起相關申請后，相關訂單會顯示在【首頁】-【我的銷售】-【退款/退貨】下， 并且商家還會收到來自Shopee的郵件 提醒賣家有買家發起了退款、退貨申請 。點擊【回應】進入【我的銷售】【退款退貨詳情】便可查看【買家退貨原因】。 有效【回應】操作為點擊【退款】或者【向蝦皮提出爭議】 。賣家可以與買家通過聊聊功能溝通并參考以下列表（處理Shopee的退款退貨請求具體操作指導）在指定時間進行
【回應】操作，以避免自動退款給買家或者進入申訴后需要的長時間處理。











二、處理Shopee的退款退貨請求具體操作指導





















教程指導買家點擊【Extend Shopee Guarantee】延長收貨時間
Step 1. 通過聊聊發送訂單給買家，讓買家點擊進入【order detail】
Step 2. 進入【order detail】之后滑到最低端，可以看到【Extend Shopee Guarantee】，點擊【
Extend Shopee Guarantee】既可以延長時間





? 查看全部

馬上又到一年一度的圣誕節了，我相信這段時間很多人已經開始考慮要送什么樣的禮物給客戶。什么樣的禮物才會讓客戶記住你，并給你們以后的合作帶來一個非常不錯的開始。

現在很多的帖子都提倡給海外客戶送一些具有中國特色的禮物，如：青花瓷，筷子，中國結，絲巾等等。其實這樣的禮物可能你的客戶已經收膩了，還有很多人喜歡給客戶送中國的茶葉，這樣也是很唐突的，因為國外的人一般是喝不慣我們的茶葉，他們的口味都是紅茶，調配茶，花茶等等，你送綠茶，可能會起到反作用。

下面給大家介紹幾款禮物：

女士專用禮品






比如精致的刺繡手提包，或者旗袍，當然也可以是兒童旗袍，或者刺繡杯墊，名片夾，靠枕套等等這些充滿中國風的精致禮物，這類禮物可以送給女客戶，也可以送給男客戶的太太和女兒。

工藝品
一些小巧而精致的工藝品，不要太大，感覺很廉價。用大個的價位去買一個小巧的工藝品，質地肯定比大的要好很多。這類禮物在郵寄的時候一定要特別仔細，沒有哪個客戶高興收到一份破碎的禮物。




手工DIY
老外都喜歡親手制作的一些禮物，一般收到這類禮物，他們會非常感動。所以剪紙，十字繡，手工包，親手制作的賀卡，都會給你帶來一次不一樣的收獲。




制禮物
這類的產品就要自己好好琢磨了，如把客戶的照片制作成刺繡畫，老外都喜歡在家里的墻壁上掛自己的肖像畫。也可以在淘寶上挑一塊漂亮的石頭，把客戶的中文名字發音刻成印章，配合印泥送給客戶，這個也一定會給他留下深刻的印象。




給大家提一個小小的建議，在準備完禮物以后，給客戶發個禮物和賀卡的照片，提醒客戶注意簽收，加深客戶的印象。另外還要特別注意的一點是，老外很注重禮物的包裝。

最后嘮叨一句，要根據客戶的風俗習慣去送東西，不要好心辦了壞事。 查看全部

一年一度的圣誕節又快到了，圣誕節是幾乎所有的外國人要過的節日，類似于中國的傳統節日春節，圣誕節也是做外貿業務的朋友們比較關心的假日，做外貿的業務員們不要忘記為你的國外客人發一封圣誕節的祝福郵件哦，能附上一張圣誕賀卡自然是最好的。

歐洲(EUROPE)

奧地利共和國/The Republic of Austria

比利時王國/The Kingdom of Belgium

保加利亞共和國/Republic of Bulgaria

白俄羅斯共和國/Republic of Byelorussia (Belarus)

瑞士聯邦/The Swiss Confederation

捷克共和國/The Czech Republic

德意志聯邦共和國/The Federal Republic of Germany

愛沙尼亞共和國/The Republic of Estonia

西班牙/Spain

芬蘭共和國/The Republic of Finland

法蘭西共和國/The Republic of France

大不列顛及北愛爾蘭聯合王國/The United Kingdom of Great Britain and Northern Ireland

希臘共和國/The Hellenic Republic

匈牙利共和國/The Republic of Hungary

愛爾蘭/Ireland

冰島共和國/The Republic of Iceland

意大利共和國/The Republic of Italy

列支敦士登公國/The Principality of Liechtenstein

立陶宛共和國/The Republic of Lithuania

盧森堡大公國/The Grand Duchy of Luxembourg

拉脫維亞共和國/The Republic of Latvia

摩納哥公國/The Principality of Monaco

馬耳他共和國/The Republic of Malta

荷蘭王國/The Kingdom of the Netherlands

挪威王國/The Kingkom of Norway

波蘭共和國/The Republic of Poland

葡萄牙共和國/The Portrgrese Republic

羅馬尼亞/Romania

瑞典王國/The Kingdom of Sweden

斯洛文尼亞/SLOVENIA

斯洛伐克共和國/The Republic of Slovakia

圣馬力諾共和國/The Republic of San Marino

烏克蘭/Ukraine

南斯拉夫聯盟共和國/The Federal Republic of Yugoslavia

大洋洲(OCEANIA AND PACIFIC ISLANDS)

澳大利亞聯邦/Australia

斐濟共和國/The Republic of Fiji

新西蘭/New Zealand

非洲過圣誕節的國家(AFRICA)

布基納法索(BURKINA FASO)

布隆迪(BURUNDI)

貝寧 (BENIN)

博茨瓦納 (BOTSWANA)

中非 (CENTRAL AFRICA)

剛果 (CONGO)

喀麥隆 CAMEROON)

加蓬 (GABON)

加納 (GHANA)

埃塞俄比亞(1月7日)(ETHIOPIA)

幾內亞(GUINEA)

科特迪瓦共和國(COTE O’IVOIRE)

利比里亞(LIBERIA)

馬達加斯加(MADAGASCAR)

馬里 (MALI)

馬拉維 (MALAWI)

納米比亞 (NAMIBIA)

尼日爾(NIGER)

尼日利亞 (NIGERIA)

塞舌爾 (SEYCHELLES)

蘇丹 (SUDAN)

塞內加爾(SENEGAL)

斯威士蘭 (SWAZILAND)

乍得(CHAD)

多哥(TOGO)

坦桑尼亞 (TANZANIA)

烏干達 (UGANDA)

南非 (SOUTH AFRICA)

贊比亞(ZMBIA)

津巴布韋(ZIMBABWE)

美洲(NORTH AMERICA)過圣誕節的國家

阿根廷共和國/The Republic of Argentina

玻利維亞共和國/Rupublic of Bolivia

巴西聯邦共和國/Federative Republic of Brazil

智利共和國/Republic of Chile

哥倫比亞共和國/The Republic of Colombia

哥斯達黎加/Costa Rica

多米尼加共和國/DOMINCAN REPUBLIC

厄瓜多爾/ECUADOR

格林納達/GRENADA

危地馬拉共和國/The Republic of Guatemala(12.24-25)

洪都拉斯共和國/The Republic of Honduras

牙買加/JAMAICA(12.25-27)

圣盧西亞/Saint Lucia

墨西哥合眾國/The United Mexico State

尼加拉瓜共和國/The Republic of Nicaragua

巴拿馬共和國/The Republic of Panama)

秘魯共和國/Republic of Peru

巴拉圭共和國/The Republic of Paraguay

烏拉圭東岸共和國/The Oriental Republic of Uruguay

圣文森特和格林納丁斯/Saint Vincent and The Grenadines

委內瑞拉共和國/The Republic of Venezuela

而對于一些有其他信仰的國家或人們來說

則不過圣誕節

像阿拉伯國家基本信仰伊斯蘭教

阿拉伯國家(沙特、阿聯酋、敘利亞、約旦、伊拉克、也門、巴勒斯坦、埃及、利比亞、阿爾及利亞、阿曼、蘇丹、索馬里、摩洛哥、突尼斯、卡塔爾、吉布提、黎巴嫩、毛里塔尼亞、巴林...等二十多個國家)
?
你需要了解的各國圣誕元旦放假時間

美洲國家

1、美國：12月22日到1月5日

2、智利：12月25號到1月4日

3、墨西哥：12月22日到1月5日

4、巴西：12月8號到1月4號假期較多。24、25號和31、1號放假。部分公司12月21日到1月3日放假。

5、加拿大：12月24號半天到12月28日事實上延續到1月4日

6、玻利維亞：12月21號到1月4號

歐洲國家

1、英國：12月24日到1月5日

2、西班牙：12月23號到1月6號。規定的是24號半天，25號全天，31號半天，1號全天。但也要放一個星期，從20號到27號。一部分公司放假從24號到28號，29號上班，然后從30號放到7號。

3、德國：12月24號中午開始到26號及29號到2號。部分公司12月20號到29號，1號到4號是圣誕節和新年假期

4、希臘：24日到25日

5、奧地利：12月22號到1月6號

6、意大利：12月18號到1月4號

7、斯洛文尼亞：12月21號到1月5號

8、俄羅斯：信奉東正教。1月1日到1月10日(多數公司12月22日開始假)

9、瑞典：12月23號到1月9日

10、波蘭：12月24日到1月4日

11、匈牙利/斯洛伐克：12月22日到1月4日假期兩周

12、芬蘭：12月24日到1月6日

13、捷克：12月21日到1月5日

14、愛爾蘭：12月22日到09年1月5日

15、丹麥：12月22日到09年1月2日

16、荷蘭：12月24日到1月6日

17、葡萄牙：12月24日到1月5日，很多公司只放25、26和1日

18、瑞士： 12月24號到1月4號

19、法國： 12月23號到1月5號

20、意大利： 12月23日開始放假兩禮拜

21、保加利亞：12月24到27日，31日到元月3日

亞非國家

1、印尼：12月24號到1月4號尼日利亞：12月23日放假，假期半個月

2、阿塞拜疆：12月31日到1月5日

3、尼日利亞：12月23日放假假期半個月

4、烏茲別克斯坦：12月31號到1月10號

5、南非：12月18到1月12號

6、馬來西亞：12月25號到1月4號

7、澳大利亞：從12月18 到次年2月份，連著暑假一起放的，很多人去旅游。圣誕假期12月23日到1月7日

8、日本：圣誕不是法定假期。但學生一般正在放冬休假期，而湊巧地，接近圣誕節的12月23日是天皇誕生日國定假日，民眾也接受了西方圣誕來慶祝圣誕節，但是他們的新年是更重要的節日。元旦假期12月28日到1月4日

9、新西蘭：從12月18 到一月底二月初，連著暑假一起放的，很多人去旅游。圣誕假期12月20號到1月7號。

10、韓國：12月25號(圣誕不是法定假期)

11、泰國：元旦12月30號到1月4號

12、埃及：12月24號到1月10號

13、孟加拉：基督徒12月25日

14、毛里求斯：元旦假期12月30日到1月11日

15、印度：印度節日太多。國家規定圣誕當日休一天，不太隆重。大部分教育機構有圣誕假期，假期在圣誕節前幾天開始在元旦幾天后結束。

16、菲律賓：擁有世界上最長的圣誕季。傳統上，菲律賓的圣誕節從12月16日開始，假期到次年一月的第一個星期周末結束。

哪些國家不過圣誕節

圣誕節是耶酥基督的生日，阿拉伯國家(沙特、阿聯酋、敘利亞、約旦、伊拉克、也門、巴勒斯坦、埃及、利比亞、阿爾及利亞、阿曼、蘇丹、索馬里、摩洛哥、突尼斯、卡塔爾、吉布提、黎巴嫩、毛里塔尼亞、巴林...等二十多個國家)不過圣誕，不信基督的都不過圣誕節。
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圣誕節節日祝賀語

圣誕英文祝福語，推薦給你：

? Merry Christmas and Best Wishes for a Happy New Year!

? Beautiful dream comes true

? Bring you Good wishes of happiness. This Christmas and on the coming year.

? During this Season may the loy and love of Christmas be yours.

? Each Christmas brings me wonderful thoughts and memories... and you get lots of presents, Oh well, Merry Christmas.

? Greeting you warmly with a wish that's sincere for a healthy happy and wonderful days.

? Have a heartwarming holiday! Warmest wishes for a very merry Christmas

? Have a Wonderful Holiday Season!

? Here are special greetings And the best of wishes, too - May Christmas and the coming year Bring happiness to you!

? Hope your holiday is great and your New Year a prosperous one.

? Hope you holidays are filled with all you favorite things this Christmas ... and all the happiness you could wish for.

? I could always tell that you wrapped Santa's presents

? I hope you will join with me in bringing in the new spring. HAPPY HOLIDAYS!

? In our hearts, we'll always be near Merry Christmas!

? Joy to the World. Wishing you an extremely merry Chirstmas

? Joyous Christmas! Warm Holiday Wishes!

? May Happiness follow wherever you go

? May Peace and Happiness be with you at this holy Chirstmas season and always.

? May magic fill your days and all your dreams come true this holiday season.

? May the blessings of Christmas fill you heart with hope and joy!

? May the joy and peace of Christmas be with you today and always.

? May the light of our Savior's love be with you at Christmas and always... and all the happiness you could wish for.

? May the light of the holiday season shine brightly in your heart

? May the magic of this Christmas season fill your heart with peace.

May you be blessed with all things bright and beautiful at Christmastime and Always

? May your Christmas be merry as a song And your heart be happy the whole year long!

? May your days be filled with love and light. wanted.

? Merry Christmas ... and all the happiness you could wish for.

? Merry Christmas and then happy days over and over again !

? Peace on earth, good will to men...

? Season's Greetings and Best Wishes for the Coming year

? Sending you wishes for holidays that begin and on a happy note. Wishing you happiness always.

? Sing a song of seasons; Something bright in all ...

? Sleight bells are jingling through the night. Children are singing spirits and bright ... Merry Christmas!

? Should you see flowers in bloom, you would see smiles at a lover of beauty.

? Thanks for making every thing right! Merry Christmas!

? The Christmas we were going to tell everyone that the real mean

ing of the Season was not gifts ...

? The presents are wrapped, the stockings all hung, all that's left now is the holiday fun! Merry Christmass!

? This holiday season, it seems everyone is watching their weight ...

? To be frazzled! Best wishes for a calm and peacefl and Holiday Season!

? To wish you all the joy of Christmas and happiness all through the New Year.

? To wish you happiness at Christmas time.

? To wish you happiness for the christmas season and the coming year.

? We wish you a merry christmas & a happy new year.

? Wishing you a bright white holiday full of love...

? Wishing You a Happy Christmas and to hope the New Year too. Will be a very prosperous Healthy and Happy Time for you ...

? Wishing you all the blessings of a beautiful Christmas seasons

? ? Wishing you all the joys of the Christmas season and have very happy New Year may you enjoy good health in the coming year

Wishing you and those around you a very merry Christmas and a wonderful New Year

? ? Wishing you the Gifts of Peace and Happiness this Christmas and throughout the New Year

一些中英文對照的祝福語

Wishing you peace, joy and happiness through Christmas and the coming year.

在圣誕和新年來臨之際，祝福你平安、快樂、幸福!

Warm greetings and best wishes for Christmas and the New Year!

致以熱烈的祝賀和良好的祝福，圣誕快樂，新年快樂。

Thinking of you and wishing you a beautiful Christmas season.

美麗的圣誕節之際，謹致我的思念與祝福。

It seems that Christmas time is here once again, and it is time again to bring in the New Year. We wish the merriest of Christmas to you and your loved ones, and we wish you happiness and prosperity in the year ahead.

圣誕節轉眼又到，又該迎接新的一年了。我們向你及你的親人們致以最美好的圣誕祝福，愿你在新的一年里事業興旺，幸福美滿!

May Christmas and the New Year be filled with happiness for you.

愿你圣誕和新年幸福無盡。

A Christmas greeting and good wishes to you who is thought about all the year through. Have a beautiful Christmas and a happy New Year.

始終思念你，捎來圣誕佳節最美好的祝福，祝圣誕吉祥，新年如意。

With all good wishes for a brilliant and happy Christmas season. Hope things are going all right with you.

在這輝煌快樂的圣誕佳節，獻上一切美好的祝福!祝一切順心如意!

Here is wishing you all a Merry Christmas and a New Year bright with joy and success.

祝圣誕快樂，新年充滿幸福和成功。

A Merry Christmas and a wonderful New Year.

圣誕快樂，新年好!

Christmas comes but once a year. But when it comes it brings good cheer.

圣誕節一年只有一次，但每次來臨都帶來喜悅。

A cheery Christmas and the New Year hold lots of happiness for you!

給你特別的祝福，愿圣誕和新年帶給你無邊的幸福、如意。

May you have the best Christmas ever.

愿你度過最美好的圣誕節!

May the warmest wishes, happy thoughts and friendly greetings come at Christmas and stay with you all the year through.

讓溫馨的祝愿、幸福的思念和友好的祝福，在圣誕佳節來到你身邊，伴你左右。

At Christmas and always, may peace and love fill your heart, beauty fill your world, and contentment and joy fill your days.

圣誕的祝福，平日的希冀，愿你心境祥和、充滿愛意，愿你的世界全是美滿，愿你一切稱心如意，快樂無比。

May the joy of Christmas be with you throughout the year.

愿圣誕的快樂一年四季常在。

一般祝福語

Merry Christmas!

圣誕快樂!

Merry Christmas and a happy new year.

敬祝圣誕，恭賀新喜。

Best wishes on this holiday season.

獻上最誠摯的節日祝福。

Wishing you and yours a merry Christmas this holiday season.

值此佳節，祝你全家圣誕快樂。

We wish you a merry Christmas.

我們祝你圣誕快樂。

Wishing you a beautiful holiday season.

節日愉快。

Happy holidays!

節日快樂!

Wishing you health and happiness in the year to come.

祝你在新的一年里健康，快樂。

Season's greetings.

順頌時祺。

Wishing you a white Christmas.

愿你有一個銀白色的圣誕。

Noel!

圣誕快樂!

May peace, happiness and good fortune be with you always.

祝您年年闔第平安，歲歲滿目吉祥。

Have you been naughty or nice this year?

你今年乖不乖?

Don't forget to hang up the sock!

別忘了掛上襪子!

We've had a rather uneventful year!

我們度過了平安無事的一年

May the holidays fill your heart with happiness.

祝您節日快樂。

給父母親

Mom and Dad: Thank you for everything this holiday season!

爸爸媽媽：值此佳節，感謝您們所給予的一切。

I'll be home to enjoy this Christmas with you.

我將回家與你們共度佳節。

A present from me is on the way. Hope you'll like it.

寄上一份禮物，希望你們會喜歡。

I wish I were home for the holidays.

但愿我能回家共度佳節。

Thinking of you at Christmas time.

圣誕佳節，我想念你們。

Best wishes from Mark, Janet and the kids.

馬克、珍妮特和孩子們，謹呈最誠摯的祝福。

Warmest thoughts and best wishes from your daughter.

寄上無限的思念和最美好的祝愿，你們的女兒。

Season's greetings from Xiao Li and Ming Ming.

獻上小麗和明明的節日問候。

A holiday wish from your son Tom.

寄上佳節的祝福，你們的兒子湯姆敬上。

May you have the best Christmas ever.

愿你過個最愉快的圣誕節。

A Christmas greeting to cheer you from your daughter.

愿女兒的祝福帶給您歡樂。

Merry Christmas to the world's best parents!

祝世界上最好的父母圣誕快樂!

Season's greetings to my dearest parents!

祝我最親愛的父母節日愉快!

給師長·上司

Much joy to you in the upcoming year.

愿您在新的一年充滿快樂。

Thank you for all you have done for us.

感謝您為我們所做的一切。

We'll be here after the New Year.

新年過后，我們會再回來。

We won't forget you this holiday season.

假期里，我們不會忘記您的。

Thank you for your hard work and patience on this holiday season.

值此佳節，謹對您的辛勤栽培表示感謝。

Thank you for not as signing homework this holiday season.

感謝您沒有留假期作業。

I look forward to your class after the new year.

我期待著新年過后，再上您的課。

Wishing you and your family a very merry Christmas.

祝福您及全家圣誕快樂。

A merry Christmas from all of your students.

祝您圣誕快樂，您的全體學生敬上。

Christmas is a time for gladness and rejoicing …because there is no class.

圣誕節是喜慶的日子——因為不用上課。

May happiness follow you everywhere …just like we do.

愿快樂隨時與您同在——如同我們與您寸步不離。

It's really a shame we can't be together at Christmas.

我們不能在一起過圣誕節真是太遺憾了。

Best wishes for you and your family.

祝福您及您的家人。

We offer Christmas blessings to you.

我們向您獻上圣誕節的祝福

給上司長輩

For you and your family, boss, during this holiday season!

值此圣誕佳節，老板，獻給您及您的家人。

there's no place like home for the holidays.

在這佳節里，沒有比家更好的地方了。

Best wishes for a wonderful new year.

獻上最誠摯的祝福，祝您新年恰愉快。

May the joy of Christmas be with you throughout the year.

愿圣誕佳節的喜悅，伴隨您在度過新的一年。

May joy and health be with you always.

祝您永遠健康快樂。

May happiness follow you wherever you go!

愿您幸福快樂，直到永遠永遠。

A special card from your grandson.

您的孫子，寄上一張特別的卡片。

A Christmas wish from your nephew.

您的侄兒祝您圣誕快樂。

Wishing you and yours a happy happy new year.

萬事如意，合家平安。

From all of us in sales: Merry Christmas!

我們銷售部全體人員祝您圣誕快樂!

Your entire staff wishes you and yours a most happy Christmas.

全體職員祝您及家人圣誕快樂。

To Grandpa and Grandma Merry Christmas!

獻給爺爺奶奶：圣誕快樂!

給朋友

Merry Christmas, my best friend.

祝我的摯友圣誕快樂。

A Christmas greeting to cheer you, my good friend.

希望圣誕祝福給你帶來歡樂，我的好朋友。

We will be having Christmas at Wang Ping's this year. You are welcome to join us!

今年我們要在王平家過圣誕，歡迎你也來!

Take your passion and make it come true.

發揮你的熱情，讓理想變為現實。

I hope we can spend the holidays together.

希望我們能一起過圣誕節。

To Hong from your good friends at Peking U.

送給紅——北大的一群好友。

Best of luck in the year to come.

愿你在未來的一年里，吉星高照。

A merry yuletide!

圣誕快樂!

Wish all the best wishes for you.

獻上最美好的祝愿。

Wish many good wishes for the holidays and the coming year.

新的一年，向你獻上最誠摯的祝福。

Wishing you all the blessings of a beautiful Christmas season.

愿你擁有美麗的圣誕所有的祝福。

May its blessings lead into a wonderful year for you and all whom you hold dear.

祝福你及你所愛的人新的一年中萬事如意。

To wish you special joy at the holidays and all year.

祝你在節日和新的一年中享有無限的快樂。

給另一半和情侶

To Mr. Claus from Mrs. Claus.

圣誕老奶奶祝福圣誕老爺爺。

Don't stand under the mistletoe with anyone else but me.

除了我，不要和任何人站在槲寄生上。

To my dearest love on this joyous Christmas.

值此歡樂佳節，獻給我的心上人。

For this and many Christmas to come.

為了這一個，也為了更多即將來臨的圣誕節。

On this Christmas I have but one thing to say: I love you.

值此圣誕佳節，我只有一句話要告訴你：我愛你

You're the best Christmas present I ever received.

你是我所收到的最好的圣誕禮物。

I only want you for Christmas!

我只要你作為我的圣誕禮物!

I give all my love to you this Christmas.

值此圣誕佳節，獻上我對你所有的愛。

Even though we are apart, you are in my heart this Christmas.

千山萬水，隔不斷我在佳節對你的思念。

I want you stuffed in my stocking.

我只要你塞在我的襪子里。

I want to be in your arms this Christmas.

我要在你的懷抱里度過今年的圣誕節。

My heart is my Christmas present to you.

我的心就是我奉獻給你的圣誕禮物。

You are the one for me this Christmas and for many Christmas to come.

在此圣誕節和未來的每個圣誕節里，你都是我唯一的愛!

I will be yours forever!

我永遠屬于你!

Let's never spend our Christmas apart.

讓我們永不獨享圣誕節。

My arms are wide open for you this Christmas.

我張開雙臂，盼與你共度圣誕佳節。

Here's a tender Christmas kiss from you know who.

你的心上人獻給你一個溫柔的圣誕之吻。

I'm only thinking of you this Christmas.

在此圣誕佳節，唯有你在心中。

I hope all of our Christmases are this bright!

愿所有的圣誕節都如此歡快明亮!

其它祝福語

Wishing you a song in your heart at Christmas and blessings all year long.

圣誕之際，祝你心中有首快樂的歌，新年快樂!

Wishing you peace, joy and happiness through Christmas and the coming year.

在圣誕和新年來臨之際，祝福你平安、快樂、幸福!

Warm greetings and best wishes for Christmas and the New Year!

致以熱烈的祝賀和良好的祝福，圣誕快樂，新年快樂。

Thinking of you and wishing you a beautiful Christmas season.

美麗的圣誕節之際，謹致我的思念與祝福。

It seems that Christmas time is here once again, and it is time again to bring in the New Year. We wish the merriest of Christmas to you and your loved ones, and we wish you happiness and prosperity in the year ahead.

圣誕節轉眼又到，又該迎接新的一年了。我們向你及你的親人們致以最美好的圣誕祝福，愿你在新的一年里事業興旺，幸福美滿!

May Christmas and the New Year be filled with happiness for you.

愿你圣誕和新年幸福無盡。

A Christmas greeting and good wishes to you who is thought about all the year through. Have a beautiful Christmas and a happy New Year.

始終思念你，捎來圣誕佳節最美好的祝福，祝圣誕吉祥，新年如意。

With all good wishes for a brilliant and happy Christmas season. Hope things are going all right with you.

在這輝煌快樂的圣誕佳節，獻上一切美好的祝福!祝一切順心如意!

Here is wishing you all a Merry Christmas and a New Year bright with joy and success.

祝圣誕快樂，新年充滿幸福和成功。

A Merry Christmas and a wonderful New Year.

圣誕快樂，新年好!

Christmas comes but once a year. But when it comes it brings good cheer.

圣誕節一年只有一次，但每次來臨都帶來喜悅。

A cheery Christmas and the New Year hold lots of happiness for you!

給你特別的祝福，愿圣誕和新年帶給你無邊的幸福、如意。

May you have the best Christmas ever.

愿你度過最美好的圣誕節!

Much joy to you in the up coming year. May the warmest wishes, happy thoughts and friendly greetings come at Christmas and stay with you all the year through.

讓溫馨的祝愿、幸福的思念和友好的祝福，在圣誕佳節來到你身邊，伴你左右。

A Christmas greeting to cheer you from your daughters.

愿女兒的圣誕祝福帶給你快樂。

At Christmas and always, may peace and love fill your heart, beauty fill your world, and contentment and joy fill your days.

圣誕的祝福，平日的希冀，愿你心境祥和、充滿愛意，愿你的世界全是美滿，

愿你一切稱心如意，快樂無比。

May the joy of Christmas be with you throughout the year.

愿圣誕的快樂一年四季常在。

Peace and love for you at Christmas from all your students.

祝老師圣誕節充滿平安和愛。

Wishing you a sparkling Christmas and bright happy New Year! May the season bring much pleasure to you.

愿你的圣誕光彩奪目，愿你的新年燦爛輝煌!佳節快樂!

Wishing you all the blessings of a beautiful Christmas season.

愿你擁有圣誕節所有美好的祝福。

Wishing you all the happiness of the holiday season.

祝節日幸福如意。

Hope all your Christmas dreams come true!

愿你所有的圣誕夢想都成真!

Hope you enjoy the happiness of Christmas and all the trimmings.

祝你享盡圣誕佳節的快樂和圣誕的禮品。

Warm hearted wishes for an old fashioned Christmas and a happy New Year filled with all your favorite things.

傳統佳節之際，獻上圣誕的殷殷祝福，祝新年萬事如意!

I wish you a merry Christmas. All affection and best wishes to you and yours.

以我所有的愛心與真誠祝你及全家圣誕快樂。

In the season of joy I present my sincere wishes and kind thoughts. May the kind of Christmas outshine all the rest.

在這歡樂的時節給你我最真的祝福和親切的思念，愿你今年的圣誕比往年更璀璨。

May the Christmas be a time of laughter and real enjoyment for you. Best wishes.

愿圣誕不僅是你歡笑的時刻，更是你欣喜的日子。祝福你。

May the glow of Christmas candle fill your heart with peace and pleasure and make your New Year bright.

Have a love filled Christmas and New Year!

愿圣誕的燭光帶給你祥和與喜悅，祝你的圣誕和新年充滿愛。

May the bright and festive glow of Christmas candle warm the days all the year through. Hoping you will have a wonderful time enjoying Christmas Day and wishing you a New Year that is happy in every way.

愿明亮喜慶的圣誕燭光溫暖一年中的每個日日夜夜，祝你歡歡喜喜度圣誕，高高興興過新年!

Christmas time is here. I hope you have a wonderful New Year. May every day hold happy hours for you.

圣誕來臨，祝新年快樂，愿你時時刻刻幸福歡樂!

May your Christmas be filled with special moment, warmth, peace and happiness, the joy of covered ones near,

and wishing you all the joys of Christmas and a year of happiness.

愿你的圣誕充滿溫馨，祥和，與親人團聚的快樂，祝圣誕樂陶陶，新年樂無限。

Warm greetings and best wishes for happiness and good luck in the coming year.

衷心祝福來年快樂、幸運!

Christmas should be a time of banked-up fines, the scent of flowers and wine, good talk, good memories and loyalties renewed. But if all else is lacking - love will do.

圣誕是這樣美好的時光：爐火熊熊，花兒芬芳，醇酒飄香，殷殷祝福，美好回憶，

恩愛日新。即便沒有一切，只要有愛便足矣。

May the beauty and joy of Christmas remain with you throughout the new year!

愿圣誕美景與歡樂常伴隨你!

Christmas greetings and best wishes!

致圣誕賀忱與最美好的祝福!

Wishing you every happiness when Christmas is near, and expressing appreciation for your cares and

concerns during the year.

圣誕即將來臨，祝你快樂幸福，對你一年來的關心和照顧表示衷心的感謝。

Thinking of you at Christmas with a wish that is warm and sincere. Have a wonderful Christmas and

joyous New Year!

以真摯熱誠的祝福，在圣誕之際思念你。祝圣誕快樂，新年快樂!

Forget, forgive, for who may say that Christmas day may ever come to host or guest again. Touch hands!

愿知道圣誕節會不斷來臨的人們，忘卻和寬恕以往的一切不快，讓我們攜手共進吧!

A wish for a truly merry Christmas and may the joy of Christmas linger in your heart all the year!

圣誕快樂!愿圣誕的喜悅整年縈繞你心間。

Wishing you a blessed Christmas and a New Year filled with happy surprises.

祝圣誕平安，新年中有意想不到的收獲!

With the old wish that is ever new, may the greeting do its share toward making your Christmas a pleasant one.

老的祝福，卻又常新，原此祝福，使你的圣誕更加愉快圓滿。

Numerous loving wishes for my wife who will always be my valuable Christmas gift and everything to me.

無盡的愛戀與祝福，獻給我的愛妻，你永遠是我珍貴的圣誕禮物和我的一切!

Christmas is the most human and kindly of season, as the month of June with sunshine and the balmy breath of roses.

圣誕最有人情味，充滿仁愛的時節，它如同陽光明媚、玫瑰吐露芬芳的六月。

Wishing you a Christmas of happy time and a New Year of happy days.

愿圣誕是你快樂的時節，愿新年是你幸福的日子。
? 查看全部

經常有賣家詢問，收到差評后，發了很多郵件給客戶，客戶要么不回應，要么是接受退款，但退款后再聯系客戶改差評時，客戶卻再也不回復了，面對這種情況該怎么辦呢?

對于改差評這件事，我們需要明白幾個度

第一，亞馬遜平臺是禁止賣家威脅或者利誘客戶修改評價的，以退款作為條件修改差評，這是屬于利誘的一種;

第二，亞馬遜平臺是嚴禁賣家為評價或其他事項頻繁騷擾客戶的，如果客戶沒有回應，而你又持之以恒的每天一封郵件的發給客戶跟催，一旦被客戶投訴到平臺，將可能面臨著平臺嚴厲的處罰，嚴重者可能直接導致賬號被封;

第三，亞馬遜平臺上客戶留評價率非常低，一般留了差評的顧客，除了極少數惡意留評的之外，要么是被你的產品和服務氣壞了，要么是這人本來就是一根筋，所以你在聯系客戶前首先要想明白該如何和這類人溝通，這個非常重要。

理解了處理差評時的基本原則，我們再來看一個實際的案例，看看這個賣家在實際處理中有哪些無效的處理方式。

客戶留了一個一星的評價，評價內容如下：

Doesn't work for my dogs---waste of money. Had to spend lots of $$ for a containment System!

希望能夠協商修改評價，賣家發給客戶的第一封如下：

Dear XXX,

Good day .

We see you ordered a dog whistle from our store, from your review, i understand that you are not satisfied with the product, I'm really sorry for that.

Could you please try to flow the step?

1. Call or train dog to stop barking. Change frequencies since different dogs respond to different frequencies.

2. Teach dog commands and let him learn basic hand movements while whistling different times for each command.

3. Control dog whenever he gets out of line and make it listen and obey.

4. A cover that goes over the whistle so that it is not exposed and protected at all times.

If the item still Doesn't work for your dogs, please contact us, we will full refund you .

然后，客戶回復：

Please refund. Thank You!

然后，賣家回復客戶如下：

Dear XXX ,

This item is Fulfilled by Amazon, you can apply to refund, Amazon will full refund you .

We are sorry to bring you any inconvenience, If it is convenient to you, could you please kindly update your review, which will be a big motive to us and to our hard work as well as service.

Looking forward to hear from you.

然后呢?就沒有然后了。

差評依然沒有修改過來，客戶也依然沒有收到退款，賣家覺得很委屈：我已經聯系客戶了呀!可是，很多時候，如果方法不得當，看似勤奮的付出也往往只是無用功。

先放開這個案例不談，我們來看看在收到客戶差評后我們聯系客戶的邏輯。

之所以要聯系客戶，表面上是為了給客戶提供滿意的購物體驗，實際上是為了借客戶之手消除差評，而同時呢，還不能違反平臺規則，所以，賣家需要基于以上幾點的考慮來起草郵件，面子、里子和規則，缺一不可。

面子的層面上，需要對客戶表示道歉：看到你的評價，知道你對我們的產品或者服務不滿意，我們感覺到非常抱歉，作為一個專業的負責任的賣家，我們希望為每一位顧客提供100%滿意的產品和服務，所以，我現在聯系你，希望能夠做出一些補救措施。對于我們團隊來說，我們愿意為顧客的不滿意提供100%無條件的退款，如此等等。

里子上呢?退款的目的是為了讓客戶改差評，但考慮到平臺規則，又不能赤裸裸的說“我給你退款，你給我改差評，好不好?”所以，在郵件中，需要對要求客戶改差評這件事做一個委婉的表達，接著上一段的郵件內容：所以，對于你的這次不滿意的購物經歷，我們愿意給你提供全額退款，但希望你在收到退款后，結合新的體驗，更新一下你的評價，好嗎?

注意，上面的一句話一定要連接在一起，一氣呵成，中間是逗號，最后才是問號。而且，郵件中的更新評價是用Update，而不是用Change或者Remove。Update是一個中性的詞，符合平臺的規則，但客戶能夠從你的郵件中讀出你所謂的update就是“把現在的差評改成好評”，而后一句“結合新的體驗，更新一下你的評價”同樣不違背平臺規則，最后的問好是對前邊兩個句子的同時提問，如果客戶回復OK，則意味著客戶同時接受了退款和改差評兩個條件，如果后續客戶收到退款后不再回應也不幫你修改評價，你至少還可以多一個向亞馬遜平臺申訴的機會：客戶同意在收到退款后幫我們update評價，對于這種不守信用的用戶，建議亞馬遜做出公平的處理，等等等等，至少可以給自己留一手牌。

當然，即便以上的郵件，客戶也未必會真的幫你修改了評價，但相比較而言，這樣的郵件勝算的概率肯定是要大于無頭蒼蠅般胡亂寫來得有效了。

最后，點評一下文中案例的郵件。當客戶不滿意時，不需要過多的辯解，也不需要過多的做技術層面上的解釋，難道你還真的指望能夠教會一個不滿意的客戶?更何況還不確定客戶的不滿意是不是你產品本身確實有問題呢。但上面的郵件中，賣家顯然忽略了這一點，做了過多的解釋。而當客戶同意退款后，賣家其實是可以直接點擊退款了事的，卻把退款的事又推到平臺層面上--你可以直接申請退款，如果客戶不是申請退款而是開啟A-to-Z呢?那賣家豈不是把自己一步步推到一個更糟糕的境地?

所以，任何時候，再聯系客戶的過程中，一定要明白自己的關切點和客戶的需求點，以客戶的需求點為餌，把自己的關切點融入進去，從而形成客戶需求點和自己關切點一致，此時才能做到解決問題于無形之中。

否則，看似很努力，其實都是無用功。 查看全部

分享下亞馬遜平臺退貨的流程詳細介紹，處理方式及其退貨界面各個按鈕的功能，希望給大家在后期的賬戶運營當中遇到退貨申請提供一個參考... ...

首先退貨申請（Return Request）的入口在后臺的這個位置，看下圖：




我們點擊進入退貨申請（Return Request）界面后，可以看到頁面的左邊會有Authorize Required, Completed, Authorized, Closed by seller, Closed by Buyer, with A-to-Z Guarantee Claims 這些狀態，我們可以點擊篩選想要狀態的退貨申請（Return Request）, 如下圖就是一個新的退貨等待我們處理：




從上圖的Return Reason和Buyer Comment這兩項信息（非常重要，直接決定買家為什么要開這個Return Request）來決定采取怎么樣的回應上圖的右方有四個選項：Authorize Request , Close Request, Issue Refund, Contact Buyer.

首先我們從最后一項Contact Buyer說起
Message the buyer to discuss the issue and work toward a resolution. If you offer pre-paid returns these can be sent to the buyer through this channel.
在亞馬遜平臺，不，應該是任何一個貿易平臺當中，遇到退貨，糾紛這些問題我們的第一反應一定要是：Contact Buyer聯系客戶。客戶開糾紛，提交退貨申請肯定是有不滿意的地方，這些不滿意的地方我們可以通過上面提到的Return Reason和Buyer Comment了解一個大概內容，但是要深入問題同時和客戶協商解決問題才是我們的最終目的，所以溝通是我們的解決問題的第一步，溝通好了或者溝通未果，我們就可以采取下一步動作。

Issue Refund?
Issue a refund for the item, either after you receive the item back, or immediately if you allow the buyer to keep the item. This action will release the refund to the buyer. If you have decided to have the item returned, please remember to issue the refund only after you have received the item back.
退款，退款要保證是您收到了客戶的退貨以后或者您干脆自己覺得不要這個產品了讓買家直接保留這個產品的天前提下，您就可以立馬退款。因為點擊操作Issue Refund，這筆訂單的款項就如退回給買家，所以如果您決定要客戶把貨物退回給您，那么請一定要記住：收到退貨了才給客戶退款，否則有可能”錢貨兩空“。

Close Request?
Close the return request if you plan on providing a refund without requiring the items return or if you decide not to accept a return (for example if the request is outside of the return policy). Select the reason for closing the request and provide comments to the buyer. Once the request is closed, Amazon will send the buyer a message with the closure reason.?
Note: Either the seller or the buyer can close a return request.
取消這個退貨申請，一般這種操作是賣家雙方協商一致的解決方案，買賣雙方都可以私自取消Return Request，但是不要因為賣家可以取消就只要一來退貨申請就立馬取消，取消是基于雙方溝通后協商一致的結果，而不是單方面的任意取消。當賣家取消Return Request是需要填寫取消的原因的。

Authorize Request?
Review the request and authorize the buyer to return the item. This first step only authorizes the return shipment of the item to you.
授權退貨，就是說買家提出退貨請求，賣家同意退就退。 查看全部

此模板是國外的一個亞馬遜賣家分享的。郵件主要是針對FBA發貨的，但是不管是FBA發貨還是自配送的都是可以借鑒下人家的。雖然市面上有很多這種郵件模板，但是還是不如人家老外寫的地道。

請注意，模板里面某些地方還是需要根據自己的實際情況做些許的更改。

模板里有4封郵件：

第一封：當你或者亞馬遜剛發完貨的時候，告訴客人說你或者亞馬遜已經發貨了，告訴他跟蹤號，大概多少天可以收到，然后收到后有撒問題，讓他聯系你之類的<br>

第二封：在妥投之后的2-3天內，詢問產品用的是否滿意，如果滿意讓他留個好評。如有什么問題，讓他在留評價之前找你

第三封：如發了第二封之后還是沒反應，就再次跟進下。如還是沒反應就別逗比的去騷擾人家啦！

第四封：在客人給你留feedback之后，及時跟進，馬上給客人發郵件要他留review。詳情見模板。
這位賣家說早晚都會查看feedback,一旦有人留feedback，就會馬上跟進，我們也可以借鑒借鑒啦。
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在號稱要顛覆亞馬遜的Jet上購物，是什么體驗？

Jet是一家非常奇特的電商。它在還未上線時就已經融了2億多美金，上線不到四個月融資金額就達到了7億多，估值超過15億美元，輕輕松松就跨入了獨角獸的俱樂部。很少有企業在創始初期就拿到如此巨額的融資，更何況投資人中還不乏谷歌、阿里、高盛等大牌。

Jet最初的模式類似于線上的Costco，即會員制電商，用戶在Jet上購物需要先交納49.95美元的會員費，Jet為用戶提供性價比極高的商品，商品的毛利只要能夠覆蓋運營成本就可以了，公司的利潤則全部來自于會員費。不過在上線幾個月之后，為了更快地發展用戶，Jet放棄了最初收取會員費的模式，任何用戶都可以在Jet上購物。對此，外界普遍的一個猜測是：Jet認為即便是商品價格優惠4%~5%也足夠吸引用戶了，而不用真的去優惠15%。

Jet的CEO Mark Lore此前曾創立過Diapers.com，由于在價格戰中敗給了亞馬遜，最后不得以出售給了后者。Jet經常稱自己為亞馬遜的顛覆者，這么看來還真有點復仇的味道。

既然是想顛覆亞馬遜，Jet提供了什么樣的購物體驗呢？

最近海外的一位作者Gagan Mehra在博客上對比了在Jet和在亞馬遜購物的區別，從中我們可以窺見一二。

Gagan分別在Jet和在亞馬遜上訂購了同一件早餐谷物商品：Kellogg’s Raisin Bran Crunch。為了公平起見，他在亞馬遜新注冊了一個賬號下單，以防止歷史的購買信息對這次對比有影響。下面我們分別從幾個方面來比對Jet和亞馬遜提供的不同購物體驗。

產品搜索和價格

Jet上的產品搜索體驗很棒，Gagan很方便地找到了自己需要的商品。但是在亞馬遜上，這個商品是對Prime會員的專供，由于這個賬號為他新注冊，沒有購買Prime會員服務，因此他是不能購買這個商品的。

不過，商品的價格在亞馬遜上是能看到的。同一件的Raisin Bran Crunch在Jet上要便宜12美分，也就是便宜大概4%左右。這不是一個很大的數額，但對消費者依然很有吸引力，特別是考慮到在亞馬遜上還要購買Prime付出額外的成本。

如果買得更多，在Jet上購買付出的成本還有可能更低。當把商品數量增加到10盒，價格就開始變得顯著低于亞馬遜了。

這樣還沒完，這是Gagan第一次在Jet上購買，Jet送了一張10美元的優惠券。這開始讓Gagan覺得Jet究竟能不能在這個交易上賺到錢，以至于開始懷疑這樣的生意究竟是否長久。Gagan甚至表示自己在過去15年從來買有買過如此低價的Kellogg’s Raisin Bran Crunch。

Jet在產品價格上完勝亞馬遜，尤其是亞馬遜需要消費者先購買Prime會員服務才能下單。

下單體驗

在Jet上的下單體驗是非常令人驚嘆的。Jet的頁面很簡潔，很容易找到自己想要的按鈕。不過唯一的遺憾是由于Jet還是一家初創企業，沒有太多商品評分和評論可供參考。

但是由于Gagan要購買的這個商品以前使用過很多次，對商品評分和評論的需求也沒有那么大。Jet估計需要花較長的時間才能通過積累補上這塊短板，不過它也可以使用第三方服務商的產品來快速增加商品的評分和評論信息。

相比亞馬遜很擁擠的頁面風格，Jet簡潔得讓人感到舒服，這也就是谷歌一直倡導的“少就是多（less is more）”的理念吧。

物流配送體驗

與亞馬遜比較類似，Jet對超過35美金的訂單提供免費配送服務。由于這次Gagan購買了10盒谷物食品，價格超過了35美元，因此享受了2天內免費送貨服務。即便是非Prime會員在亞馬遜上也能夠購買這個商品，亞馬遜針對非Prime會員提供的送貨服務并不是2天，而是5到7天。

Gagan訂購的商品最終在兩天內如期到達，而且商品包裝得很好，并無破損。

總結

需要說明的是，從上面的體驗來看，Jet是完勝亞馬遜的，但這也可能是跟測試的商品有關系，隨機性比較大，不過我們還是能看出Jet帶給電商世界的一些改變。

無論如何，Jet要想挑戰亞馬遜這個巨無霸，還有非常長的路要走。上面的這些對比至少讓我們看到了Jet的潛力，尤其是針對食品等日用商品，因為它提供了更好的價格和服務。不過對于Jet來說，需要慎重考慮的是如何從中盈利，以及當它停止促銷時還如何能夠留住用戶。(作者：貞元 )
--------------------------------------------------------------
The FBA Email Follow-Up Sequence

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Feedback + Reviews = MORE SALES
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Email #1 ?- Day Of Delivery
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Thank you for purchasing our ________________. Amazon has packed and shipped your order.
While your waiting, we would like to give you access to the FREE __________ guide, so you?
can have them ready when your ____________ arrive.
You'll find the ___________ guide attached to this email as a PDF.
You can download and print these to follow along while using your new _________________.
Once your _______________ arrive, let us know if you have any problems with the order or if you have any questions. We are here to make sure you receive the best customer service and are 100% Happy with your purchase.
Thank you again!
Your Name
-Your Business Name

====================

WA R N I N G : Do not include any external links to websites or blogs. Amazon does not allow this.

Email #2 - 2 Days After Delivered
Subject Line: ?How's Your New ____________?
Hi [[first-name]],
My name is _______________ and I'm one of the owners of ______________.
We noticed that your order was delivered recently. I just wanted to make sure that you're happy?
with your New __________________. If you have any issues, please reply to this message so I can make it right.
We Need Your HELP!
We're a small business and without your feedback and reviews, we can’t exist.
Your Feedback is so important to us!
If you think we've done a good job, I would really appreciate it if you would leave us your feedback by clicking the link below.
[[feedback-link]]
If you're not satisfied, before leaving negative feedback. Let us make it right. Email us and we will do whatever it takes to make you happy.
I want to personally Thank You for being one of our customers. We LOVE our customers and?
will always be here if you need us.
Take Care,
YOUR NAME
(Owner - Your Business)
P.S.
We've attached your Bonus Gift, just in case you missed it from the first email. It's a?
professionally written GUIDE for __________________. You can print the GUIDE out if you?
wish.?
I hope you enjoy it!

=========================================

Email #3 - 7 Days After Delivered
Subject Line: ?THANK YOU!
Hi [[first-name]],
This will be the last email from us about your recent purchase.
I just wanted to make sure you're enjoying your _____________________.
We really appreciate your business and wanted to say again, Thank You!
Remember, you can watch our ______________ videos using the link inside the flyer we sent in?
your package. We will be adding more videos and resources in the future and you'll receive?
FREE updates as one of our customers.
Could you do us one small favor?
Amazon thrives on customer feedback and reviews. We would appreciate it if you could leave us one.
If you already left us one, THANK YOU!
If you haven't yet, click the link below to leave yours:
[[feedback-link]]
If you have any questions or need help with your _______________, let us know. We are here to help and want to make sure you're a HAPPY Customer :-)
Take Care!
YOUR NAME
(Owner - Your Business)
Email ONLY After They Leave Feedback
Subject Line: Additional Information
Hi [[first-name]],
I just noticed that you left positive feedback and I wanted to personally thank you. It means a lot to my small business.
Would you do me a small favor? Seller feedback is different than a product review. I noticed you wrote highly of the product. Would you write me a review on the product listing too?
((Product Review Direct Link))
That would be Awesome.
Thanks so much and let me know if you ever need anything.
YOUR NAME
(Owner - Your Business)

==========================================

NOTE: I check my seller feedback once in the morning and once at?
night. You want to catch these ASAP. The sooner you respond, the?
greater chance of them seeing your email.
If you want to listen to the podcast episode where I explain all this…Click Here. You can also leave me questions or comments there too.
You can also just visit ?www.TheAmazingSeller.com for more content about selling on?
Amazon.
Take Care and GOOD LUCK!
Scott
~ Host of The #1 FBA Private Label Podcast in iTunes
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1）付款階段?

1,A,買家未付款催單技巧：(Awaiting Payment)?

Dear valued Customer,?

Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you!?

Seller ID?

B,款項正在審核階段(Pending payment verification)?

Dear Valued Customer,?

Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us.?
Thank you !?

Seller ID?

2）訂單付完款后，發貨前?

2,買家下完單，但是缺貨斷貨，可推薦其他產品或者同意退款,詢問買家意見?

Dear Valued Customer,?

Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer.?
We look forwarding to hearing from you soon.?
Thank you.?

Seller ID?

3）買家所在的國家地址較偏遠，不能包郵，建議買家補運費?

Dear Valued Customer,?

Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金額), or you can request a full refund.?
We are sorry for any inconvenience this may have caused. Please let us know which you prefer.?
Thank you.?

Seller ID?

4）買家選擇的是DHL發貨，但是賣家只能用E-郵寶或者小包發貨，詢問買家是否愿意接受？?

Dear Valued Customer,?

Thank you for your order. We are sorry that we cannot ship your item(s)via DHL（四大快遞) at this point. We can only ship your item(s) via E-packet （或者其他的貨運方式）which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method.?
We look forward to hearing from you soon.?
Thank you.?

Seller ID?

5）賣家不能正常發貨（例如春節長假），請買家同意延長備貨期?

Dear Valued Customer,?

Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it??
Thank you for your understanding and patience.?

Seller ID?

3 發貨后?

6）賣家發貨了，告知買家發貨方式和查詢網址?

Dear customer,?

Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com for updates.?
Please note, it will take 2-5 days before the tracking information can be viewed online. If you have any further questions, please feel free to contact us.?
Thank you.?

Seller ID?

7）貨物被物流公司丟失，詢問買家是否同意重新發貨？?

Dear Valued Customer,?

Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two options, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have caused?
Thank you.?

SellerID?

8）貨物正常在途，請買家等待?

Dear Valued Customer,?

Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com. Your package is on route and will take between 5-25 days to be delivered.?
Best Regards!?

Seller ID?

9）貨物到達買家海關，請買家去清關（確認買家需要交關稅的情況）?

Dear Valued Customer,?

Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be VAT (value added tax) that you might have to pay.?
If you have any questions, please feel free to contact us directly and we will be glad to assist you.?
Thank you.?

Seller ID?

10）貨物妥投，但是妥投的具體地址和簽收人不一致,請買家再次核實?

Dear Valued Customer,?

Your package was delivered to the address that you have provided, here is the shipping receipt (附上發貨底單給買家). Please check with your local post office, or any family member or neighbor who might have signed for your package.?
If you have not yet received your package, please feel free to contact us directly. Thank you.?

Seller ID?

11）官網查詢買家已簽收包裹，提醒買家確認收貨并留好評?

Dear Valued customer,?

We have tracked your order (order No: xxx), and it was delivered to the shipping address that have you provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback.?
If you have any questions, please feel free to contact us.?
Thank you!?

Seller ID?

4 買家開啟糾紛（包括普通糾紛和平臺糾紛）?

12）買家投訴貨物與描述不符，詢問具體原因和請買家提供證據?

Dear Valued Customer,?

We have received your dispute messages, what’s wrong with the items which you have received? If you are experiencing problems with the item(s) that you have received, please take clear photos and/or video and send it to us so that we may be able to resolve it as soon as possible. Thank you for your time.?

Seller ID?

13）買家投訴部分收到貨物，詢問具體收到的數量，考慮補發?

Dear Valued Customer,?

If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send it to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution.?
Thank you for your time.?

Seller ID?

14）買家將糾紛升級到平臺,繼續跟買家溝通?

Dear Valued Customer,?

We have received your escalated dispute message. Please provide us with the specific problem that you are having in order for us to help you resolve this case as soon as possible. Or you may tell us your solution.?
We look forward to hearing from you soon.?
Thank you,?

Seller ID?

15）糾紛升級到平臺，等待平臺糾紛專員裁決期間，仍爭取跟買家溝通?

Dear Valued Customer,?

Regarding your order (no: XXXXX), we are aware that you have escalated the case to DHgate. We would be grateful if you could give us a chance to help you resolve this matter personally.?
Could you please propose a solution to the current problem you are having??
We look forward to hearing from you soon.?
Thank you,?

Seller ID?

16）如果買家收到的貨確實貨不對版或者質量問題，也提供了證據給您，詢問買家的方案?

Dear Valued Customer,?

Thank you for the evidence you have provided. We would like to offer you some options as below that will help resolve this case as soon as possible.?
(a) You can keep the items and we will be happy to offer you a partial refund XX $ USD(具體金額可視具體的情況).?
(b) You can return all the items to us, and we can then provide you with a replacement of your items or a full refund.?

Please let us know which option you would prefer.?
Thank you!?

Seller ID?

17）如果買家接受了部分退款，保留貨物的意見，告知會同意部分退款或者找客服幫忙?

Dear Valued Customer,?

Thank you for your response, you have accept the partial refund US $xx, please go to “my DHgate” and click “refund and refund” then select the solution: “seller partial refund $xx, buyer no need to return”.?
Once we clicked that option the system will automatically provide you with a refund. If you do experience any issues with this process, please contact us.?
Thank you?

Seller ID?

18）如果買家就是不喜歡收到的貨（自身原因），堅持就要退貨，可告知買家風險?

Dear Valued Customer,?

We are sorry to hear that you have opened a dispute regarding the item(s) you have received. If you wish to, you can return the item(s) to us, and once we have received the item(s) we can then proceed to provide you with a full refund.?
Please note that you will have to pay the shipping fee for returning the item(s).?
Below is our return shipping address:?
(詳細英文退貨地址：包括收件人姓名，電話，郵編，買家需要選擇的貨運方式和申報價格等)?
Contact name:?
shipping address:?
Zip Code:?
Tel: (required)?
Kind reminder:?
Returned goods must remain intact and in perfect condition
Remember to mark "Order No." and “Returned Goods" on the parcel.?

Please let me know the shipment tracking number once you have shipped the package.?
Thank you,?

Seller ID?

19）同意買家退貨，詢問買家退貨進度?

Dear Valued Customer,?

We have not yet received the item(s) you have sent back to us. Please provide us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods.?
We look forward to hearing from you soon.?
Thank you!?

Seller ID?

20）收到買家的退貨，同意退款給買家，希望下次可以再合作?

Dear Valued Customer,?

We have received your item(s) and will now proceed to inform DHgate to apply the refund to you. We apologize for any inconvenience this may have caused. Welcome to our store again and we will give you some discount in your new order. Best Regards!?

Seller ID

希望可以為我點贊哦，謝謝大家！
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