?首先你擔(dān)心的可能是 我成功了沒有，我覺得你還是先看完我的經(jīng)歷 你就會明白了。我2016年6月注冊帳號，審核我三個月時間，到9月份正式可以銷售，我興奮的馬上上傳產(chǎn)品，起初剛上傳幾款去試試看，沒想到問題就來了，我點進(jìn)去銷售頁面的時候，店名老顯示別的品牌，我也馬上聯(lián)系客服，客服起初幫我們處理好，沒過幾天，又變成原來的樣子，我們在聯(lián)系客服，跟他說侵權(quán)的嚴(yán)重性，他給我們保證不會影響我的帳號，我信以為真。后期沒在去管這個問題。

到了2017年2月，突然收到審核團隊的郵件，告知我的店鋪侵權(quán)，我一下子懵了，馬上查看幾個侵權(quán)的ASIN，查完后才知道這幾個就是我當(dāng)初開店時出問題的幾個，而且他們說我侵權(quán)，我對比他們的產(chǎn)品，根本沾不上半點關(guān)系，我馬上申訴按照實際情況說明原因回復(fù)，沒想到第二天他們回復(fù)我，我的店鋪給凍結(jié)，審核不通過~~~此時心中一萬個草泥馬。原先打算放棄掉這個帳號，但心又不甘。不是我的錯，為什么你說封就封，這時我在去申訴，按照百度的申訴，具體如下：

請先看亞馬遜發(fā)來的郵件：

Hello, You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.

不知道你發(fā)現(xiàn)什么問題沒有，對， 就是這個單詞“may”,或許，也就是亞馬遜沒有100%確定，在我第一封郵件申訴時，我承認(rèn)我侵權(quán)了，亞馬遜一看，哦，自己承認(rèn)了，那好，那簡單多了，你就滾蛋吧，別在亞馬遜賣了! 這就是套路啊，同志們!不打自招了，說什么自己錯了，給個機會吧， 有用嗎?審核的人會是你命中的貴人嗎?他很仁慈嗎?不會!!!

這里有一個大大的Bug, 就是專業(yè)!你們可以看一下，申訴的選項里，系統(tǒng)會給你一個模板，里面的內(nèi)容是什么呢：知道自己錯哪了嗎?知道 接下來要干什么嗎?這兩點就是為了看你專業(yè)不專業(yè)， 那么你要反過來想了， 你亞馬遜審核團隊專業(yè)嗎?用一個 模棱兩可的詞 “may”來忽悠我，讓我跳進(jìn)你的陷阱，這下等于證據(jù)確鑿了，而且不打自招了，這就是套路啊，是個陷阱啊，對于產(chǎn)品，那個熊公仔，你說侵權(quán)就侵權(quán)了，你說他是日本的牌子就是了，有證據(jù)嗎，一開始，只發(fā)一個ASIN 加一個名字 還用了一個單詞“may”沒有進(jìn)一步的 充分說明，在我自己承認(rèn)了后，堅決關(guān)了我的賬號，這還了得，我要投訴你這個不專業(yè)的審核團隊，你們的手法是不合法的。我說我能提供證據(jù)證明我所說的，有必要的話，咱可以去法庭當(dāng)面對質(zhì)!

我之所以會想到這個，是因為 那個刀鋒戰(zhàn)士，運動員，他涉嫌殺害自己的女友，但是證據(jù)是 強行闖入他的家才取得的證據(jù)，后來被法官判為 方法不當(dāng)，無罪釋放!

除此之外，我還說了另一個重點，請看下面內(nèi)容，謝謝

亞馬遜申訴產(chǎn)品侵權(quán)特殊經(jīng)驗分享

我前面強調(diào)了時間，因為亞馬遜關(guān)了我的上傳權(quán)限，于是我尋求幫助于亞馬遜客服，客服也不知道具體的數(shù)量是多少，這個本身就不專業(yè)，你不專業(yè)，但是我要探個究竟，于是我自己做測試上傳我的新產(chǎn)品，剛上完，第二天亞馬遜就發(fā)現(xiàn)了我的一個產(chǎn)品有問題，我還沒賣一個這個熊，我解釋 ：由于你們亞馬遜客服不專業(yè)，還得賣方自己去做測試，這需要花時間吧，短時間內(nèi)1000多個產(chǎn)品 怎么可能做得完，于是我把我的早已準(zhǔn)備的新產(chǎn)品 去做測試，1個多小時，產(chǎn)品上完了，也沒得到答案，如果亞馬遜客服專業(yè)的話， 我還用著這么著急去上傳嗎，有那個時間，我本可以 好好地 仔細(xì)檢查我的表格，發(fā)現(xiàn)問題并解決，也就不會出現(xiàn)昨天的錯誤，現(xiàn)在你要我一個人來承擔(dān)這個事情，公平嗎?某人必須也要站出來給個說法!!!

我在生氣的情況下 去賭一把，我真的很絕望，不知道會不會有作用，但是我就要說出來讓他看，我提供了我的 case id,證明我電話聯(lián)系過亞馬遜客服，但是他們沒有給我一個確切的答案，還有我測試的上傳記錄 ID， 我在郵件里 多次強調(diào) 這個單詞“may”,說他們不專業(yè)，而且還是套路，然后我就發(fā)郵件給 另一個團隊把 這幾張圖片發(fā)給他們，我剛發(fā)完，亞馬遜說 我們同意你繼續(xù)在亞馬遜銷售，我看3遍，然后我哭了......

這是我舉報的內(nèi)容 加 我第二次申訴的內(nèi)容

I report a Track from pg-review@amazon.com, i need your help to check this, someone should also take responsible for this case, please don't transfer this case to pg-review again, because i am also reporting their problem for this case, thank you very much! Following are details:

這是我第二次申訴發(fā)的內(nèi)容

Your email have a big problem, it is improper: "because you are offering items that may infringe intellectual property rights or may be inauthentic", you said "may infringe" and "may be inauthentic", which mean not sure 100%, but we can contact you, there are 3 ways to reply your email, first is deny because you said"may", second we said apologize to you and beg your pity, third, we offer all document you requested, actually, this is a trap after seller reply you, this is illegal.

Second, Amazon didn't tell seller the quantity of uploading new products, after seller ask for Amazon service, Amazon can't offer a exact number to seller, this is not professional service, next seller want to test the quantity by itself because the seller worry about its account, seller took long time to make the inventory files, because the seller want to know the exact quantity, seller sacrifice the time to check its inventory files, instead upload its files directly for getting the answer, its your fault of Amazon service, you don't tell me the exact number and let seller find it by itself, if test, it need a lot of new products, it will need much time to make the file, then test it, but seller have made such a file with many products, if you tell me the exact quantity, seller will not test it by sacrificing the time to check inventory file, now you found my product "may infringe" and "may be inauthentic", not sure 100%, then confirm it 100% after seller reply you, and keep to close seller's account, so who should take responsible for this fault? I can provide the evidence what i said, here are case id:2024796131 2024806251, they are calling contact, suggest me to wait, when i said if it is restrictive quantity for one week, they also said "maybe" and don't know exact quantity, which is absolutely unprofessionally, then here are Batch ID: 50180017174 50181017174 50182017174, i can't find more early date because the Amazon system don't provide such a service, you can check them, i want to say if i should take all responsible for this fault with your unprofessional "may" and "may be"?

I write many words to explain why i upload the "may infringe intellectual property rights or may be inauthentic" you said, and i am also a professional seller with one year experience, i ask for you to check, do you really check what i said? There are any evidence?

I delete all "items that may infringe intellectual property rights or may be inauthentic" you said, and write my plan and explain why i plan, whatever my English is, but you can read it what i am expressing, right?

In a word, you use "may" this unconvinced word to wait my reply, then my reply became your answer, this is unprofessional for you pq-review@amazon.com team, please tell me how i can report this trap to a person who can review your work, u . s . federal constitution? Now i make a screen shoot for this case as a evidence, everything must to have a evidence, so it can be convinced at a court, i don't threat anybody, i just want this justicial with evidence, somebody also must to take responsible for this.

I will ship all order of my account, it is nothing about our customers, you really don't need to emphasize this again and again by a common email template, this is also unprofessional. So now may i know if you take more time to check more details for this case?

I am waiting for your justicial reply!

我按照上面的思路，綜合我自己的情況，將內(nèi)容改了些，這次審核團隊沒有隔天回復(fù)我郵件，這時候我越等越心急，是不是不理我了。沒辦法，等了三天還沒看到回復(fù)我郵件，直接百度美國總部客服的電話，直接電話殺過去，原先很火大，打算亂叼他們一頓后，不理帳號了。沒想到外國人還很紳士，解決問題也很客氣，心中的火氣一下降了很多，按照客服要求回答他們的問題，然后他在后臺幫我查看我店鋪的侵權(quán)問題，最終確認(rèn)后，他發(fā)郵件說要給他們時間去再度審核，這個他會積極跟進(jìn)處理，最終查實，兩天后審核團隊就發(fā)郵件說我的帳號可以繼續(xù)銷售。看到此郵件，整個人都樂開花了。

通過以上，各位如果給亞馬遜因侵權(quán)封號的話，不要急，先看下是否我們的錯誤，如果不是的話，可以整理下去申訴，不敢給你百分百肯定能通過，但是通過這件事，我覺得亞馬遜的做事風(fēng)格也不是不講理的。中國的亞馬遜客服就不知道了，感覺像是拿工資享受，不幫忙解決問題的，哈哈，希望對各位有幫助咯