eBay如何撰寫“Notice Left”


當郵遞員將您的包裹送往買家地址,而該地址沒有人簽收的時候,郵遞員便會留一張便條在該地址,通知買家在一定的時間內到指定郵局領取,超時則將貨物退回發貨地。

而忙碌的買家往往沒有注意到該便條,也沒有進行網站包裹的實時追蹤,因此不知道包裹已經在郵局了。此時,如果您追蹤到包裹的狀態為“Notice Left 通知”,您則需要通過郵件提醒買家及時領取,一方面避免貨物被退回而引發的“物品未收到”糾紛,同時也讓買家感受到您的溫馨服務,從而留下好評。

提醒買家及時領取包裹模板:

Dear ________,

Thanks for buying our item_________________, and I’m the seller___________. We send this email to you to confirm whether you’ve received the parcel or not?

It came to our attention that a “pick up” notice was left to you earlier through our shipment status tracking. Please be reminded to pick up your parcel at the appointed post office within the given deadline. Hope you like the item sincerely.

And please remember to leave us a positive feedback with an overall Detailed Selling Rating (DSR) of 5 if you’re satisfied with our product and our total service. Your recognition is our motivation in developing our business as well as serving you even better.

If you have any questions/comments, feel free to contact us anytime.

Yours,

_________________

點評:該模板不僅溫馨地提醒買家需要在有效期內到指定的郵局領取貨物,也實時提醒買家給您的貼心服務留下一個正面評價和滿分評分,這對您的事業發展有著極其重要的作用。
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