亞馬遜賣家如何投訴跟賣.本篇整理了4種處理跟賣的渠道以及模板.希望可以幫助到大家.在確信跟賣者產品不符的情況下，建議test buy拿到證據投訴成功率更高.

一、先和賣家溝通，發警告信.

以下是警告信郵件模板，替換對應文字即可：

• 自己品牌名稱—-A( 授權之品牌名稱或是已注冊之品牌名稱)
• 對方(賣家) 品牌名稱—-B( 您要投訴之對象名稱或是品牌名稱)

警告信模板

Dear “賣家”,

It has come to our attention? that “ B ” is using? the ” A ” trademark without license or prior written authorization from ” A “.

” A ” holds federal trademark registrations in the United States. So “ B ” listings violate ” A ” trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.

Therefore, we demand that you immediately remove all listings on Amazon.com in which “ B ”utilizes our trademarks and images protected by copyright.

“ B ” currently has at least one listing on Amazon.com for products that utilize“ A’s” trademarks and/or copyrights without authorization. See the following ASIN:(寫自己的ASIN)

” A ” is the only entity authorized to provide authorization to sell its products on Amazon.com. Your listing constitutes a violation of ” A’s ” trademark rights, copyrights, and Amazon’s Participation Agreement.

“ B ” ‘s infringing listings must be removed immediately to prevent damage to ” A ” brand and lost sales.

While ” A ” has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:

Removed all of ” A’s ” trademarks and copyright material from your Amazon.com listings and any other website or public display you operate;

(2) Removed all of ” A’s ” listings of products it claims to be associated with ” A’s “, including but not limited to the ASINs listed above.

Failure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to Amazon.com as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on Amazon.com

Thank you for your attention to this matter. Please contact us if you have any questions.

Legal on behalf of ” A “

二、從亞馬遜賣家后開case

https://sellercentral.amazon.com/hz/contact-us

(路徑：幫助-聯系我們-其他問題-舉報違規行為)

• Test buy 拿到訂單號和與你產品不符的圖片
• 投訴實際產品與描述圖片不符，強調影響買家體驗影響lisitng表現，違反亞馬遜規定.
• 如果有證書，要強調侵權

賣家向客服投訴信模板

Please investigate this seller named ” SELLER A”

Dear Amazon,

We are the owner of “BRAND” and we have registered both on Amazon and USPTO. This seller is hurting our brand and Amzon buyer experience by selling low quality different products under the same listing and making profit without any authorization.

Please help to warn this seller named–” SELLER A”

They are infringing upon our trademark rights–”BRAND”

ASIN: ************

GCID:??? *************（如沒有GCID提供UPC和購買UPC的證書）

Attachment is the proof of that. （質量差或者沒印logo標明差異性）

Order #：111-111—11111????? （測試購買訂單號）

It is an illegal action that seriously infringes Trademark Law,which is also against Amazon’s policy while our brand has been registered in Amazon brand registry.

Please help to warn this seller and take necessary actions to stop the action of disobeying rules.

Thank you.

BRAND

三、以權利人身份投訴侵權

https://www.amazon.com/gp/help ... ement

• 品牌名稱注意大小寫
• 注冊編號，其他信息能填的都填上去

四、以買家身份test buy投訴

http://www.amazon.com/gp/help/reports/contact-us

五、在美國亞馬遜通過商標證書投訴跟賣侵權：

By email: copyright@amazon.com;

投訴要點：

1.商品詳情頁面的ASIN/ISBN和商品名稱 The ASIN/ISBN of the item”s detail page and the product title

2.舉報商家的店鋪和公司名稱 The store or business name of the seller you are reporting

3.對于違反的政策條款的簡單描述 A concise explanation of the violation.

4.違規的證據(最關鍵的東西) Proof of the violation

5.在亞馬遜美國站測試購買該商品的訂單編號 Amazon.com Order ID of a test buy that confirms the violation

6.商標注冊證明的復印件 Copy of your trademark registration certificate

7.商標UPC條形碼的購買證明 Proof of purchase for the product’s UPC bar code

8.測試購買到的商品照片 Photos of the item(s) you received in the test buy

9.您的聯系方式(包括地址、電話、郵件)Your address, telephone number, and e-mail address

10.一份關于您知道偽證處罰的聲明，確保您在通知中的信息準確，確認您是該商標的持有者或者該商標的授權者

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亞馬遜知識產權部門投訴信模板
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Dear Amazon,
I’m writing to you because I found sellers sell fake products under BRAND products
Asin: ****
GCID: ********* (如果有UPC，需添加upc證書)
Store Name:
Company Name:
The sellers sell low quality products under BRAND and without any Authorization.
注明差異之處添加證據到附件Proof as attachment shows. (如有必要PS標明差異之處，比如不帶logo)
Test buy Order# ： *****
I have also attached our BRAND Certification for your reference.
Please take serious and contact me for any update.
My address:
Tel:
Email:
Best Regards
BRAND

原文出自：微跨境