亞馬遜ODR對于亞馬遜賣家來說是很重要的一環，但是亞馬遜ODR的事故也是頻頻出現。下面提供一些亞馬遜ODR申訴模板給大家參考。

1.Those steps will help us to prevent similar issue:

(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.

(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.

(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.

(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.

(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.

We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.

I am so sorry to bother you so many times, and take all your advice respectfully.

Looking forward to your reply!

Best Regards，

加上自己的店鋪名即可

2.For new account we cannot use FBA service before 時間. Now we havesent a huge swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba物流單號) and we will change the way oflogistics for more than 80% listing to FBA. Use FBA service can help us toproviding better products and excellent service for our customers.

3.We regret for this but we guarantee there is nothing wrong with our products.There is no bad review or feedback before these 5 disputes orders. Since I didcarefully check the order and the package to make sure everything was in goodcondition before shipping it out, Please check our sales records.

4.We always stay in touch with our factory ensure quality of products produced tomeet customer demand. We request for all the sale invoices from our suppliereach time, we have made all the preparations to ensuring product quality andsafety dispute solved satisfactorily.

Pleasecheck our plan and we value our sales opportunities.

Weare anticipating your early reply.

BestRegards

加上自己的店鋪名

（來源：出海記事本）