亞馬遜郵件回復(fù)模板有什么？在跨境電商亞馬遜店鋪運(yùn)營(yíng)過程中，郵件溝通能力是運(yùn)營(yíng)者最基礎(chǔ)和必備的技能之一。在遇到賬號(hào)申訴、測(cè)評(píng)、被跟賣、售后、退貨被審核等等場(chǎng)景，都需要通過郵件溝通的方式去解決問題。那么今天就給大家列舉了一些情景下的郵件回復(fù)模板，一起來看看吧。

亞馬遜郵件模板：

1、亞馬遜產(chǎn)品出問題，給客戶免費(fèi)重新發(fā)貨要好評(píng)

Dear Scott,

Sorry for the inconvenience brought to you.

We will resend you a new white tracker today and you don’t need to return the defective to us as the shipping fee is really high.

Could you kindly leave us a good feedback for our fast action and service?:)

It is helpful to other buyers and it’s great encouragement to us .

Thank you in advance.

Any other help need,please feel free to let us know.

xxx

2、亞馬遜針對(duì)客戶已收貨不想要情形回復(fù)

Dear xxx,

Well noted your request.

Regarding the shipping fee to return to China is really high and the item can’t be resale,we will suffer a great loss if it be returned to us.

Here are two solutions xxx,any better advice ,please let us know.

1.Is it possible for you try using ,we believe it must will be helpful for your life on some aspect or you can give it to some friend who may need it.

2.Could we refund you $+金額 and you keep this item?

Thanks and looking forward to your reply.

We really appreciate your kind understanding.

xxx

3、亞馬遜產(chǎn)品缺貨取消訂單郵件

Hi，

Sorry,as this item is out of stock now,we have no choice but to cancel your this order.

We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order.

Sorry again .

If you would like us change a similar item in our store for you,please also let us know.

Thanks.

4、亞馬遜產(chǎn)品發(fā)錯(cuò)顏色請(qǐng)客戶確定是否重發(fā)

Dear xxx,

Sorry for the inconvenience brought to you and apologize for our carelessness.

It is likely our warehouse worker sent you the wrong version carelessly,we have both Chinese version and English version in stock .

Could we resend you a totally new English version to you?

You can get it in about 7-12 days,please confirm whether it’s okay for you.

Thanks and waiting for your reply.

Have a great day.

xxx

5、亞馬遜回復(fù)客戶訂單正在運(yùn)輸途中

Dear xxx,

Yes,it is shipped from China,our factory is in China,but we have sales office in US.

the tracking number is :xxxxx,you can track it here:http://www.17track.net

We tracked it for you,it already arrived in xxxxx,you can get it soon.

I also copy the latest tracking information at bottom xxx.

Your patient waiting will be greatly appreciated.

For any further assistance, feel free to contact us

Have a good day!

xxxx

以上就是一些情景下的亞馬遜郵件回復(fù)模板，有需求的可以自取再根據(jù)實(shí)際情況進(jìn)行套用。

（來源：跨境小師妹）