圖片來源：123.rf.com.cn

跨境電商每到旺季就狀況百出，不是物流慢、就是被跟賣、還有封號潮，時不時還收到買家的各種咨詢或投訴。這種情況下，賣家該如何處理和平臺、消費者、其他賣家之間的糾紛呢？此時，賣家懂得發送正確得體的郵件，是非常重要的解決糾紛技能！下面為大家分享一下亞馬遜申訴模板。

新賬戶被封號

Hello,

We reviewed your account and determined that you may no longer sell on Amazon. com. Your listings have been removed from our site.This decision was partly made due to our inabilit to

Verify information provided for or related to your seller account. This information inchudes but is not lmited to selling history and listing.

Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

If you believe this decision was made in error and would like to appeal this decision,click the Appeal button next to this messageon the Performance Notifications page in Seller Central(http://sellercentral amazon .com/gp/customer -experience/perf-notifications.html)

Sincerely,

Seller Performance Team

Amazon.com

違法跟賣

Hello,

We are receiving your account, Funds will not be transferred to you during the review but will stay in your account.

You can view your account balance, estimated payment schedule and reserved amount

On the Payments page in the Reports section of seller centarl (http://sellercentral amazon .com/gp/paymentsaccount/settlement.summary.html)

Please continue to ship your orders and only list items that you can ship by the expected ship date.

You can help by sending us more information about your business. when you are ready send us your plan, please submit your plan of action by following this link(http://sellercentral.amazoncom/cu/contact-us).

To leam more about account reviews, search for Velocity Limits and Account Reviews in Seller Central Help.

We will send you an email when our review is complete.

侵權申訴模板

Dear Amazon,

Thank you very much for giving me a chance to appeal the removal of our Amazon selling privileges .Please see our following information.

Our selling privileges has been removed by Amazon on August,11th, 2019. Amazon removed our selling privileges because some of our listings violated related Amazon policies,especially infringed intellectual property rights of some rights holders.

First,we apologize...

Second,...

Third,as for the violated brands ********and violated ASINs:*******...

1.Why Amazon removed our selling privileges

1.1 Amazon thinks those products are related to brand intellectual property violation...

1.2 Everyone should respect other rights holders’ legal interests...

2.How we solve the problem and prevent the mistakes happen again

...

2.1 ...

2.2 ...

2.3 ...

2.4 ...

2.5 ...

2.6 We apologize to the rights holders and to Amazon with our sincerity on behalf of our whole company again. We promise we correct our mistakes. Please trust us and give us a chance.

3.Additional information we let Amazon know

We are a new company.

1)...

2)...

3)...

4)...

We have supplied the essential materials ...

Best Regards

注意的是這些模板只是提供給你一個申訴思路，生搬硬套是不會真實的表達出一個 人的真情實感的。所以不要直接摘抄，直接模仿，你的郵件內容反映出來的內容 必須是真誠、誠懇、有說服力的，制定的計劃必須是切實可靠的，郵件不必太長，一個人的接受能力有限，亞馬遜工作人員也是，所以懂得什么是重點很重要。

本文電腦具體操作的文字內容：電腦型號：戴爾optiplex7070、電腦系統：windows7家庭普通版、瀏覽器版本：360瀏覽器12

（來源：出海記事本）