本文將教給你3種方法，這些方法可以使買家看不到亞馬遜負面評論，減少負面影響，甚至刪除負面評價。

如果你的亞馬遜listing存在任何負面評論，你可以采取以下方法。

1、查找留評買家的個人聯系信息

一旦發現負面評論，請立即與買家聯系！

賣家常犯的一個錯誤是通過亞馬遜消息系統與留評者聯系。這是非常危險的，因為亞馬遜可以在其系統中看到所有信息往來。

正確的方法是通過工具找到留評者的個人電子郵件或電話號碼，并在亞馬遜以外與他們聯系。

2、給好評投票、把差評頂下去

根據經驗，有30-60%的買家愿意在賣家親自聯系他們后刪除差評或將其更改為好評。

如果買家拒絕刪除評論或未回復你的電子郵件，則應使他們的負面評論對買家快速可見。

亞馬遜已經刪除了downvote按鈕，但是你可以好評推高至頂部，并把所有不好的評論頂下去。

80%的亞馬遜購買者只會在首頁上閱讀評論。因此，只要你可以將差評下推至第二頁或第三頁，就不會對你的轉化率產生太大影響。

3、發送郵件請求刪評

你可以給買家寫封電子郵件請求刪評。你可以使用如下模板：

一、

Dear Customer,

Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund.

Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.

Please let us know how we may assist you to resolve the issue you have experienced.

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.

Sincerely yours

XXX Customer Service Team

二、

Dear Customer,

You recently left us a negative feedback regarding your order placed with XXX on AMAZON.COM. We are sorry about the inconvenience.

Please kindly provide us with the SKU number under the bar code label on the item packaging or on the box or plastic wrapping the item was in. Please let us know exactly what’s the model of your device and we will look into this matter.

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.

Sincerely yours

XXX Customer Service Team

三、

Dear XXX,

We are concerned to see your negative feedback for XXX on Amazon.

Here are the details for the Amason order XXXXXXXX

ASIN 1 Product name 1

ASIN 2 Product name 2

ASIN 3 Product name 3

We take pride in our work as a seller, so naturally we are alarmed after receiving your comment. Our goal Is for you to be completely satisfied with this transaction. We would appreciate it if you would give us a chance to address your concerns and to resolve your negative feedback.

Instructons for removing negative feedback

1 Go to your Amazon account

2 Click "SellerFeedback Submitted By You" under Personalisation.

3 Click "Remove" link next to the feedback you would Ike to remove. If there Is no 'Remove" option next to a comment, the 60-day removal period has expired.

Thank you for your understanding and cooperation in this matter.

Sincerely yours

XXX Customer Service Team

（來源：無聊的田雞）

以上內容屬作者個人觀點，不代表雨果網立場！本文經原作者獨家授權供稿，轉載需經雨果網授權同意。