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2020-04-10 22:31
雨果網獲悉，Shopee公告表示，因受到疫情影響，前段時間菲律賓當地處于封鎖狀態。因此若未到菲律賓當地倉且超過20天的訂單繼續發貨，可能會導致商品到達當地后不取件率上升。Shopee平臺為了盡量減少賣家的損失，已于4月8日取消相關訂單，請您理解。同時為了維護買家體驗，Shopee平臺已經通知買家并且提供了補償優惠券。建議若有詢問，請按照如下話術溝通，引導買家查看通知并領取補償優惠券。
英文話術：
Dear esteemed buyer, due to the logistics situation in Philippines as a result of COVID-19, Shopee has cancelled the delivery of some orders. We are sorry that your order is on the cancellation list. For this situation, Shopee would have already made it up to you with a 25% off voucher issued to your account for your essential goods and digital products purchases. Please check your app for more details. You are welcome to place the order again and we will prioritize your order. Thank you for your understanding!
中文翻譯：
親愛的買家，由于菲律賓的物流受到疫情影響，Shopee平臺取消了部分訂單。我們非常抱歉，您的訂單在取消名單中。對此，Shopee平臺已經將可以在購買必需品和數碼商品時使用的75折優惠券發到了您的賬戶中，更多細節請您在APP中查看。歡迎您再次下單，我們將優先處理您的訂單。感謝您的理解！
（編輯：江同）
