意大利當地時間23日，意大利新增新冠肺炎確診病例4789例，新增死亡601例，累計確診病例63927例，死亡6077例。意大利確診病例已超6萬，在全球疫情如此嚴重的情況下，賣家出現無法按時發貨等情況的時候該如何和客戶進行解釋回復呢？在疫情期間賣家可以這樣回復客戶：

常用的發送郵件內容模板：

1：許多中國城市開始慢慢恢復正常的生活及工作狀態。

2：很多企業已經開始正常開工。

3：我們公司也很快就開工。

4：一回來上班我們做的第一件事就是生產你的訂單。

5：其實我們年前快放假之前訂單本來就不多，所以一回來工作就操作你的訂單。

6：這一次訂單因為特殊情況，我們真心需要你的支持和理解。

7：支持我們這一次，我們以后支持你每一次。

8：如果情況還真沒有快速好起來，我們會給你退錢，請你放心。

9：請你相信我們中國，請你相信我們公司，請你相信我。

如果客戶擔心疫情蔓延的話，可這樣回復：

China is determined and capable of winning the battle against the corona virus. We all take it seriously and follow the government's instructions to contain the spread of the virus. The atmosphere around remains optimistic to some extent. The epidemic will be eventually controlled and killed.

中國有決心、有能力戰勝這次疫情，我們也都認真對待和配合，按照政府指示，控制病毒傳播。在某種程度上，周邊氛圍保持樂觀。這種流行疾病最終會得以控制和消滅的

若已確定訂單會延期發貨:

Affected by the novel coronavirus, our government announced all enterprises will remain closed till February 9th. We regret to inform you that the delivery will be delayed due to the novel coronavirus. The latest delivery time will be XXX, We'll keep tracking the status and try our best to expedite. We apologize for any inconvenience caused and thank you for your patience and understanding. If you have any other questions, please contact me without hesitate. Thank you！近期口罩訂單缺貨無法發出的回復Dear Valued Customers,Thank you for shopping at our store! Due to the ongoing Coronavirus situation in China, we are receiving a surge in demand for mask and related supplies. As a result of the supply disruption, it is with much regret and apologies that we are unable to ship out your order. We are extremely Sorry about it and seek your kind understanding on the situation. Thank you and we hope to serve you better in future.

填寫了發貨通知后告知買家當前狀況，（訂單號、發貨單號、運輸方式和發貨日期）。

Hello, xxx,

We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxx

You can also track the delivery of your order yourself here:

www.xxxxx.com.

It usually takes about 30 days for your order arrive, but as this is theshopping season, the logistics companies are very busy and some orders may takeslightly longer to arrive.

If you have any questions or problems, contact us directly for help.

貨物在海關

Hello, xxx,

We have checked the tracking information and found your package has now arrivedat your country’s customs agency.

Please let us know as soon as your order arrives at your delivery address.

If your package experiences any delays at customs, please contact them toresolve any problems.

Thanks!

以上是關于亞馬遜疫情期間回復客戶模板的相關內容介紹，僅供參考。（來源：開店小妙招）

以上內容屬作者個人觀點，不代表雨果網立場！如有侵權，請聯系我們。

相關推薦：海外疫情超25萬例！解讀疫情對亞馬遜中國賣家的影響

（來源：誤建的觀察員賬號）