很多賣家在客戶下單后，以為寄出貨物就萬事大吉了。這種想法大錯特錯！聰明的賣家懂得利用郵件及時向買家反饋訂單狀態，這樣不僅能贏得買家好評，還能增加客戶粘性，提升復購率。下面和大家分享eBay訂單成交后客服溝通買家郵件模板。

1. 當收到買家的付款以后

Dear valued customer,

Your payment has been received for the following item. We will ship it within ___ business days as promised. After doing so, we will send you a notification letter, with tracking number information if applicable.

Two points for clarification:

1. Shipping charge: some buyers might think our shipping charge is high. But the fact is NOT, we charge you basing on the actual shipping cost.

2. Shipping time: because you bought the item from opposite side of the earth, it needs time to ship and the duration on its way to you is out of control. What under our control is that we will ensure ship the item within ce rtain biz days as described in item listing.

Therefore, please DON’T leave us 1, 2, 3 or 4-Detailed Seller Ratings on Shipping Time and Shipping Charge which equaling to negative feedback. We welcome your positive 5-Detailed Seller Ratings for us.

Yours Sincerely,

Seller Name or ID

2. 當物品發出以后

A. (如果使用的掛號運輸方式，如EMS或者掛號小包)

Dear valued customer,

The postman just picked up YOUR item from our office. It is estimated to arrive in 7-10 days in normal conditions. If not, please don’t hesitate to contact us.

Here is the tracking number of your parcel , and you can logon www.________.com (官方查詢網站)to view the updated shipment, which will be shown in 1-2 business days.

Here are some Kind Reminders from eBay on rating seller’s postage time and shipping

charge:http://pages.ebay.com/help/feedback/detailed-seller-ratings.html. We warmly welcome your feedback.

1. When rating sellers on postage time, RATE THE SELLER ON THE TIME IT TOOK THEM TO MAIL THE ITEM, NOT THE TIME IT TOOK YOU TO RECEIVE THE ITEM. You shouldn’t hold sellers responsible for delays in mail services, international custom delays or for the time it took for your payment to clear.

2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging materials costs and a reasonable handling fee to cover the seller’s time and direct costs associated with postage. For international transactions, you may also be responsible for duties, taxes, and customs clearance fees as requested by country laws.

Thanks again for your great purchase and great understanding. We sincerely hope our item and customer service can give you the BEST BUYING EXPERIENCE on eBay.

Yours Sincerely,

Seller Name or ID

B. (如果使用的是不掛號小包)

Dear valued customer,

The postman just picked up YOUR item from our office. (We will write you another e-mail later to prove we shipped the item) It is estimated to arrive in 14-21 days in normal conditions. If not, please do not hesitate to contact us.

We shall do whatever we can to help you.

Here are some Kind Reminders on postage time and shipping charge from eBayhttp://pages.ebay.com/help/feedback/detailed-seller-ratings.html.

1. When rating sellers on postage time, RATE THE SELLER ON THE TIME IT TOOK THEM TO MAIL THE ITEM, NOT THE TIME IT TOOK YOU TO RECEIVE THE ITEM. You should not hold sellers responsible for delays in mail services, international custom delays or for the time it took for your payment to clear.

2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging materials costs and a reasonable handling fee to cover the seller’s time and direct costs associated with postage. For international transactions, you may also be responsible for duties, taxes, and customs clearance fees as requested by country laws.

Thanks once again for your great purchase. We sincerely hope our item and customer service can give you the BEST BUYING EXPERIENCE on eBay.

Yours Sincerely,

Seller Name or ID

C. 寄出證明(作為無法在網上查詢的包裹的跟進)

Yours Sincerely,

Seller Name or ID

3. 貨物發出后的第10天(針對于無法在網上查詢的包裹)

Dear valued customer,

10 days have passed since your item was shipped. It should be soon to come to you. (In normal conditions, it takes around 10-21 days from CN to USA)

When you receive it, we sincerely hope that you will like it and appreciate our customer services. If you have anything you feel unsatisfied with, please do tell us. So we can know what we should do to help you. In the meantime, we will get to know where we should improve.

If you are satisfied, we sincerely hope that you can leave us a positive comment and four 5-star Detailed Seller Ratings, which are of vital importance to the growth of our small company.

Besides, PLEASE DO NOT leaves us 1, 2, 3 or 4-star Detailed Seller Ratings because they are equal to negative feedback. Like what we said before, if you are not satisfied in any regard, please tell us.

Thanks once more for your purchase.

Yours Sincerely,

Seller Name or ID

4. 貨物發出后的第20天(針對于無法在網上查詢的包裹)

Dear valued customer,

20 days have passed since your item was shipped. Have you received it? (In normal conditions, it takes around 10-21 days from CN to OZ)

If you haven’t received your item and this situation lasts to the 30th day, please do contact us. A FULL REFUND will be issued to you with NO EXCUSE. We do not want to give you a bad buying experience even when the shipping is out of our control.

But if you receive it, we sincerely hope you can leave us a positive comment and four 5-star Detailed Seller Ratings if you like it and appreciate our customer services.

Thanks once more for your purchase.

Yours Sincerely,

Seller Name or ID

點擊查看更多“ebay延遲發貨道歉郵件”

5. 包裹妥投后(針對于在網上查詢的到包裹)

Dear ____,

Now the item is successfully delivered to you, our friend! We sincerely hope you will like it and be satisfied with our customer services. If you have any concerns, please don't hesitate to contact us. We would like to do whatever we can do to help you out.

If don't mind, please take your time and leave us a positive comment and four 5-star Detailed Seller Ratings to us, which are of vital importance to the growth of our small company.

We BEG that PLEASE DO NOT leave us 1, 2, 3 or 4-star Detailed Seller Ratings because they mean "you are NOT satisfied", equaling negative feedback. Like what we said before, if you are not satisfied in any regard, please contact us for solution.

Thank you so much indeed.

Yours Sincerely,

Seller Name or ID

6. 收到買家好評后

Thank you for your positive comment. Your encouragement will keep us moving forward.

We sincerely hope that we’ll have more chances to serve you.

Yours Sincerely,

Seller Name or ID