申訴材料準(zhǔn)備：

1) 申訴時(shí)需要說明廣告為什么沒有違反 Google Ads 政策，介紹采取了哪些措施來更正此類違規(guī)行為（如果有）以及提供有關(guān)帳號/廣告主的詳細(xì)信息，還要表明愿意遵守 Google Ads政策。

2) 申訴時(shí)可能需要提供新信息/額外信息：

- a.有關(guān)廣告主業(yè)務(wù)的信息 （ 有關(guān)廣告主業(yè)務(wù)的信息、業(yè)務(wù)模式、產(chǎn)品/服務(wù)、目標(biāo)受眾群體、廣告投放背景信息)

- b.有關(guān)客戶-代理機(jī)構(gòu)關(guān)系的信息

- c.域名所有權(quán) (針對要在帳號中宣傳的域名、商標(biāo)證明、使用跟蹤系統(tǒng)的原因（如果使用的話）添加更多詳細(xì)信息)

- d.廣告系列管理和帳號所有權(quán)

- e.付款證明文件 (表明帳號對付款方式的所有權(quán)，并且/或者帳號中的資金足以支付日常的廣告支出)

* 請注意，以上a-e列表 并非詳盡無遺，每種暫停情況對文件的要求不盡相同。實(shí)際審核結(jié)果可能因具體情況而異，具體取決于帳號和申訴時(shí)提供的信息。

3) 請務(wù)必花時(shí)間認(rèn)真準(zhǔn)備，在申訴時(shí)做到全面、準(zhǔn)確和坦誠。

Dear Google Shopping Team,

Greetings from 公司名稱. I hope you are staying safe during these unprecedented times. I am writing to explain on the merchant center suspension due to Misrepresentation of self or product (Untrustworthy promotions), including the efforts we are working on, our brand and product, as well as the self-check results. Thank you in advance!

Our merchant center is suspended due to Highly Suspicious since 封號日期.

Our Website: 網(wǎng)址

Our Merchant Center ID: xxxx

Business Model:

We are a 城市, China based company founded in 成立時(shí)間. 解釋業(yè)務(wù)模式、產(chǎn)品從哪里采購、是否自己設(shè)計(jì)生產(chǎn)、是否有品牌授權(quán)，網(wǎng)站定位是什么（要說明不是做雜貨鋪，有品類側(cè)重）

Customer service

解釋客服、海外倉情況

插入產(chǎn)品相關(guān)認(rèn)證，質(zhì)量證書

This is our Business license/

We started Google Ads operation since 開始做谷歌廣告的時(shí)間

Here below are the efforts we have taken to be compliant with Google Shopping Policy. 以下寫為了符合谷歌購物政策，網(wǎng)站做了哪些修改，插入修改前后截圖

1. We removed all promotions that may be unreliable.

2.We have reconfirmed that our website and checkout page are secure and quickly checkout.

1. we confirmed our contact address, phone number and email are right. And we add our China office in the contact us too.
2. We mainly focused on improving customers buying experience. We enriched products information and updated the shipping and return policies. All what we do is to ensure the accuracy of the information, enhance the customer's buying experience and to rebuild the trust with customer.
3. Return Policy：
4. Shipping Policy

In fact, Google is one of the most important platforms to develop our global brand image and business. We aim to provide the best products to worldwide customer. Here below are the documents prepared to show the authentication of our business to to show the authentication of our business, brand and products.

Our customer feedbacks

Our Bing Shopping happy customer review:

插入良好的客戶評價(jià)

客服退換貨郵件往來截圖

This is case with customer not satisfied with our product, and we provide refund to this customer.

This is customer who want cancel the order, before we shipped, he will get full refund without question.

1. US Trademark Registration Certificate Online Checking Link: 商標(biāo)注冊證查詢結(jié)果和證書

http://tmsearch.uspto.gov/

1. Photos of office, factory and warehouses

Office

插入辦公室圖片

Factory 插入供應(yīng)商工廠圖片

Warehouse in US

1. Paypal account

插入paypal賬戶截圖

如果有亞馬遜店鋪或者FB主頁，插入相關(guān)鏈接和好評

All what we do is to try our best to comply with Google’s policies. We would like to continue providing the values to end customers via our powerful supply chain and more. Google is really important for us to expand our brand reputation. Could you please kindly let us know what to do to get merchant center unsuspended? We appreciate your support with this matter.

Thank you in advance for your help.

Best regards,

（來源：圖帕先生）

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