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Dear Amazon seller support：

    We really appreciate your concern and help to our account!

    Today we received a notification from you that our selling privilege has been removed and our account has been blocked because we sold infringement products or counterfeit products.

XXXX  XXXXX (列出侵權產品) 

Immediately we check the listings you mentioned above. Firstly, we feel really sorry about our ignorance, as we are new to Amazon selling and are lacking in the rules and policies when sell on amazon platform. Secondly, the listings were created on XXX(see ANNEX 1，第一次上架時間), and we did not know this product is with its own brand at that time, to this point we acknowledge it is our own fault. The instant we get your notification, we check these products and deleted these products at once(see ANNEX 2) and made up our mind that we would NEVER sell these products and other infringement products or counterfeit products that may against Amazon rules any more.

    Again we sincerely apologize for our carelessness.

Today when we received you notification, we realized what a big mistake we have made. Then we immediately delete the listings concerned. And we promise that we will NEVER sell them again on Amazon if we do not get the warrant.

Honestly speaking, as we did NOT sell any of those products so far, we could not provide the copies of invoices, receipts, contracts, delivery orders, which you can look into. Also, we do not own the brand or get the authorization, but we can provide a set of qualification documents of our supplier(see ANNEX 3). We are willing to cooperate with your investigation.

    Would you please consider the account’s Customer Metrics? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look into it. We would really appreciate it if you could give us another chance to sell on Amazon and to provide a better service to our customers.

Our promise:

1. Absolutely, we will see through all the policies and rules about selling on your platform. When we create our listings, we will follow the rules and requirements.

2. We will check the listings in our account to see if there are any products which do not meet your requirements, if it does, we will fix or delete it immediately. And we will NEVER sell them again.

3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.

4. If there are any selling questions in the future, we will consult Amazon for help instead of selling it improperly.

5. In order to make a good performance and provide our customers with a better service on Amazon, we plan to deliver our products through FBA in the near future. And we have made some efforts to realize it.

A. Recently, we have prepared some products which will be sent to FBA, such as, XXX which are not against the rules and requirements of Amazon.

B. As the products are ready, we are going to deliver them to amazon warehouse to provide a better customer experience.

C. For those products, we are going to make a close check on the quality and provide a return and warranty service. We will try our best to create a nice and safe shopping experience with our high quality and low order defect rate.

D. The products, which can make advertising, we have been made a lot of advertising to popularize our products on Amazon, in order to let more users know and trust our products. According to our data, the advertising on Amazon does improve the product's exposure and close rate, so more customers have the opportunity to know our products, and also establish a platform for the seller and the buyer to communicate.(laiy

Sincerely, we write this. We will try our best to provide our sales on Amazon.

Any further information is needed, please feel free to contact us!

Look forward to hearing from you!

Best regards,

XXXX

 (來源：麥小田談侵權）

（來源：麥小田談侵權）

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